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Devices with Intel Audio Display Drivers may lose sound from a monitor or TV after updating to Windows 10, version 1809

Anonymous
2018-11-21T19:28:12+00:00

After updating to Windows 10, version 1809, I’m no longer getting sound from a monitor or television connected to the PC via HDMI, USB-C or DisplayPort.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-11-21T19:28:47+00:00

    In September, Intel inadvertently released versions of their display driver (versions 24.20.100.6344, 24.20.100.6345) that accidentally turned on unsupported features in Windows.  After updating to Windows 10, version 1809, audio playback from a monitor or television connected to a PC via HDMI, USB-C or Display port may not function correctly on devices with these drivers.

    Microsoft is currently blocking devices with these drivers from installing Windows 10, version 1809, and we are working with Intel to expire these display drivers and provide a resolution in an upcoming release.

    If you are running Windows 10, version 1809 and you are unsure whether your PC is affected, use the following direction to see if your device is affected.  Once you’ve confirmed your device has the incompatible driver, please contact Microsoft support directly at 1-800-MICROSOFT or find a local number in your area.

    A Microsoft agent can resolve the issue by running a file on your device that will turn off the feature that is incompatible with these Intel drivers.

    To determine if your PC is affected

    1.      From the Start menu, type Device Manager in the search box. Select Device Manager from the search results.

    2.      Find and expand Display adapters.

    3.      Right-click on the Intel® HD Graphics device.

    4.      Select Properties.

    5.      Click the Driver tab.

    6.      Check your driver version.  If the driver version is listed as either 24.20.100.6344, or 24.20.100.6345, your system is affected by this issue.  Please contact Microsoft support for a resolution.

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  2. Anonymous
    2018-11-22T13:37:24+00:00

    ....................................

    In September, Intel inadvertently released versions of their display driver (versions 24.20.100.6344, 24.20.100.6345) that accidentally turned on unsupported features in Windows.  After updating to Windows 10, version 1809, audio playback from a monitor or television connected to a PC via HDMI, USB-C or Display port may not function correctly on devices with these drivers.

    Microsoft is currently blocking devices with these drivers from installing Windows 10, version 1809, and we are working with Intel to expire these display drivers and provide a resolution in an upcoming release.

    If you are running Windows 10, version 1809 and you are unsure whether your PC is affected, use the following direction to see if your device is affected.  Once you’ve confirmed your device has the incompatible driver, please contact Microsoft support directly at 1-800-MICROSOFT or find a local number in your area.

    A Microsoft agent can resolve the issue by running a file on your device that will turn off the feature that is incompatible with these Intel drivers.

    To determine if your PC is affected

    1.      From the Start menu, type Device Manager in the search box. Select Device Manager from the search results.

    2.      Find and expand Display adapters.

    3.      Right-click on the Intel® HD Graphics device.

    4.      Select Properties.

    5.      Click the Driver tab.

    6.      Check your driver version.  If the driver version is listed as either 24.20.100.6344, or 24.20.100.6345, your system is affected by this issue.  Please contact Microsoft support for a resolution.

    ...............................

    It affects all devices that have Intel HD Graphics, not just devices with 24.x drivers.

    Let Display department know that Intel Atom chipsets are affected too.

    There are also issues with Power Plans and Display options

    https://communities.intel.com/thread/130279?sr=inbox&ru=513245

    8 people found this answer helpful.
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  3. Anonymous
    2018-11-22T16:32:03+00:00

    Yes I have the bug but it acts like a bad monitor. Ours gives a static sound and then monitor goes blank if you disconnect from pc and reconnect it comes back and works. So don't throw away a monitor if you get static then goes blank check for the drivers they

    abovementioned

    2 people found this answer helpful.
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  4. Anonymous
    2018-11-23T20:36:26+00:00

    Can verify Intel HD Graphics v10.18.10.4425 has power plan problem(s) - monitor turns off when plugged in and plan set to "NEVER."; also, search menu displays thin line and nothing else until press any key - not sure if 1809 bug or Intel "stuff." Thanks.

    6 people found this answer helpful.
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