Share via

How to fix touch screen randomly not working?

Anonymous
2023-03-29T14:27:57+00:00

I have a brand new surface laptop (3mos) which I use for screen sharing and one note presentations multiple times daily. Everyday, multiple times a day, the touch screen capability stops working. I have not found any way to fix this long term. The only solution that seems to fix it is restarting the computer - which is impossible when in meetings or presentations. Please help.

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-03-29T17:09:25+00:00

    Hi Joe Kennedy44,

    Thank you for reaching Microsoft Community. We understand how inconvenient it is to have a touchscreen issue with your Surface laptop that has randomly stopped working, especially in the middle of a meeting or presentation. Let's work on this together.

    Please try reinstalling the touchscreen driver from device manager and see if problem persist.

    1. In the search box on the taskbar, enter device manager, and then select Device Managerin the list of results.
    2. Expand the Human Interface Devicescategory.
    3. Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Devicedialog box, select Uninstall.
    4. Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Devicedialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver.
    5. From the Actionmenu, select Scan for hardware changes.****You may also need to restart your Surface. It will automatically download and install the touchscreen driver when connected to the internet.
    6. Use touch to open an application like Microsoft Edge or another web browser, and try to scroll, pinch to zoom, swipe in from the right, and long-press to test touch functionality.

    Let us know how it goes.

    Kind regards,

    Lavenia

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-04-02T23:59:39+00:00

    Hi Joe Kennedy44,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding. 

    Respectfully,

    Lavenia

    0 comments
  3. Anonymous
    2023-05-10T12:19:53+00:00

    Hi - this did not work for me. I'm still dealing with the touchscreen randomly going out and the only way to get it to return is restarting the computer. Are there other troubleshooting mechanisms to try?

    Also it appears that I've logged in under a separate microsoft account - this is still joe kennedy 44.

    Thanks.

    6 people found this answer helpful.
    0 comments