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This user doesn't have an Exchange Online license

Anonymous
2021-02-05T06:26:33+00:00

We have several email-only Business Basic accounts with Exchange Online. One of those users has left the organization. I have deleted that user in the Exchange Online Admin center. I have also added a new user to replace the removed one. I was able to assign a Business Basic license to the new users, presumably the one relinquished by the deleted user (it showed 1 license available and did let me assign it). However, when I not go into that user's account information, and attempt to change a Mail setting, I get the message, "This user doesn't have an Exchange Online license." I have waited the noted 24 hours and, in fact, it's now been more than 48 hours.

Can someone explain what is going on and what I need to do?

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  1. Anonymous
    2021-02-05T09:27:24+00:00

    Hi MarkF1955,

    Thank you for posting your issue on Microsoft Community forum. May I double confirm have you expand the Apps section on Licenses and Apps page to check whether the Exchange Online (Plan 1) box selected?

    To do this in the admin center, go to the Users > Active users page.

    Select the row of the user that you want to check the license.

    In the right pane, select Licenses and Apps.

    Expand the Apps section, select the boxes for the Exchange Online (Plan 1) license to assign, then select Save changes.

    Wait for some times to check this issue.

    Here is the screenshot for your reference:

    If it is already selected then try to un-assign the Business Basic license from newly created users and wait for some times to re-assign it to see whether the problem still occurs.

    Moreover, please provide us with detailed screenshot about the License and apps page and error message via the Private Message for further analysis.

    Your patience and understanding will be highly appreciated. Have a nice day and stay safe!

    Best regards,

    Shyamal

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  1. Anonymous
    2021-02-06T21:37:12+00:00

    Shyamal - your suggestion to check the app: "Exchange Online (Plan 1)" worked. After about 6 to 8 hours, the error condition, "This user doesn't have an Exchange Online license", went away, but I still got the error, "Couldn't update mailbox email forwarding info." After some more hours of waiting, that message went away too in the wee hours of February 6th.

    Thanks. For future reference I will be sure to document that this app MUST be enabled.

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  2. Anonymous
    2021-02-06T09:38:32+00:00

    Hi MarkF1955,

    Thanks for update. Since you have recently assigned Exchange Online license, please wait for some times to check the issue and update the result at your convenience.

    Your cooperation is highly appreciated. Have a nice day and stay safe!

    Best regards,

    Shyamal

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  3. Anonymous
    2021-02-05T18:35:04+00:00

    Shyamal - thanks for your response. On the 'License and apps' page, "Exchange Online" was not checked. I have done that now. Although 'Mail' still shows "This user doesn't have an Exchange Online license.", I will give it some time and, if still a problem, I'll post the screen shot you ask for on the Private Message site. To be honest, I'm skeptical. Not having a license is not the same as not having an app enabled, but we'll see!

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