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Printer missing middle of image

Anonymous
2021-03-11T22:42:49+00:00

Since Tuesday, printing from the context menu of a jpg file in file explorer produces a broad empty white stripe down the center.

Only from the context menu, so far as I can tell; not the internal Brother MFC-9330CDW self-test, nor the Windows Printer Test Page from Settings.

Have turned PC off overnight; have turned printer off and back on; problem remains.

Do not know of any changes to system except for Patch Tuesday updates this week.

Scanned example of output attached below. Am posting to "Performance failures" topic, but it could be "Devices & drivers" just as well. Don't know.

attached. Not sure how to cure this new problem.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. JuliaMarvin 18,805 Reputation points Volunteer Moderator
    2021-03-19T18:10:27+00:00

    I am getting confused here.

    My System Information panel shows that my desktop system is 

      Windows 10 Pro

      Version 10.0.19042  Build 19042

      x64-based PC

    But my update history says that Windows was updated to 

      Windows 10, version 20H2  on 3/13/2021

    And the Update Catalog for the fix at

      https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649

    shows only products for  ARM,  AMD, and x86 architecture, not x64.

    My update history shows that

    2021-03 Cumulative Update for Windows 10 Version 20H2 for x65-based Systems (KB5001649)

    Failed to install on 3/18/2021 - 0x80246019

    which may or may not be relevant, I have lost track.

    In a nutshell, how do I find and install the correct fix for this printer problem?

    > windows10.0-kb5001649-x64.msu

    10+ people found this answer helpful.
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  1. John DeV 161.1K Reputation points Independent Advisor
    2021-03-11T23:41:32+00:00

    Hello ronks,

    I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today.

    Please try uninstalling the March updates if this helps. Recent updates have caused some printing issues.

    Please try the following methods below.

    **Press Start then click Settings(Gear icon)

    Select Update and Security > View update history

    Click Uninstall Updates

    Under Microsoft Windows, select the most recent updates then Click Uninstall

    Wait for the updates to uninstall

    Restart your PC

    If this does not work, Please try performing a System Restore on an earlier date where everything still works.

    Press Windows key+R to open Run then type: rstrui.exe

    Press Enter. This will open System Restore

    Click the Next button.

    Choose the restore point to an earlier date where everything still works.

    Click Next then Finish

    Kindly let me know if this helps or if you have any further concerns.

    Sincerely,

    John DeV

    Independent Advisor

    10 people found this answer helpful.
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  2. Anonymous
    2021-03-14T10:54:24+00:00

    I wasted hours on this issue. The problem occurred from two different computers, via wifi and usb, so I thought it had to be a problem with the printer itself, and tried everything including hard resetting it. Now I see that the problem even occurs when I print to (bullzip) pdf! This really has to be fixed quickly.

    6 people found this answer helpful.
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  3. Anonymous
    2021-03-14T18:41:17+00:00

    Reposting this URL, which seems to be a summary of the problem:

    https://www.tomsguide.com/news/windows-10-update-causing-blue-screen-of-death-just-by-printing

    MS has apparently confirmed it:

    https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-2004#1570msgdesc

    >Next steps: We are working on a resolution and estimate a solution will be available in the coming week.

    4 people found this answer helpful.
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  4. Anonymous
    2021-03-14T21:04:57+00:00

    I have bookmarked this link

    https://www.windowscentral.com/how-uninstall-update-kb5000802-fix-blue-screen-problems-windows-10

    on how to remove KB5000802.

    But I will wait a few days on using it, since the update also included some security fixes and I expect there will be a cure out shortly.

    IMHO it's a balance between some good and some bad, which is there more of. That's an individual choice.

    3 people found this answer helpful.
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