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Printer missing middle of image

Anonymous
2021-03-11T22:42:49+00:00

Since Tuesday, printing from the context menu of a jpg file in file explorer produces a broad empty white stripe down the center.

Only from the context menu, so far as I can tell; not the internal Brother MFC-9330CDW self-test, nor the Windows Printer Test Page from Settings.

Have turned PC off overnight; have turned printer off and back on; problem remains.

Do not know of any changes to system except for Patch Tuesday updates this week.

Scanned example of output attached below. Am posting to "Performance failures" topic, but it could be "Devices & drivers" just as well. Don't know.

attached. Not sure how to cure this new problem.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. JuliaMarvin 18,370 Reputation points Volunteer Moderator
    2021-03-19T18:10:27+00:00

    I am getting confused here.

    My System Information panel shows that my desktop system is 

      Windows 10 Pro

      Version 10.0.19042  Build 19042

      x64-based PC

    But my update history says that Windows was updated to 

      Windows 10, version 20H2  on 3/13/2021

    And the Update Catalog for the fix at

      https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649

    shows only products for  ARM,  AMD, and x86 architecture, not x64.

    My update history shows that

    2021-03 Cumulative Update for Windows 10 Version 20H2 for x65-based Systems (KB5001649)

    Failed to install on 3/18/2021 - 0x80246019

    which may or may not be relevant, I have lost track.

    In a nutshell, how do I find and install the correct fix for this printer problem?

    > windows10.0-kb5001649-x64.msu

    13 people found this answer helpful.
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  1. John DeV 158.6K Reputation points Independent Advisor
    2021-03-11T23:41:32+00:00

    Hello ronks,

    I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today.

    Please try uninstalling the March updates if this helps. Recent updates have caused some printing issues.

    Please try the following methods below.

    **Press Start then click Settings(Gear icon)

    Select Update and Security > View update history

    Click Uninstall Updates

    Under Microsoft Windows, select the most recent updates then Click Uninstall

    Wait for the updates to uninstall

    Restart your PC

    If this does not work, Please try performing a System Restore on an earlier date where everything still works.

    Press Windows key+R to open Run then type: rstrui.exe

    Press Enter. This will open System Restore

    Click the Next button.

    Choose the restore point to an earlier date where everything still works.

    Click Next then Finish

    Kindly let me know if this helps or if you have any further concerns.

    Sincerely,

    John DeV

    Independent Advisor

    10 people found this answer helpful.
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  2. Anonymous
    2021-03-12T17:48:58+00:00

    Thanks for your help.

    I will leave it alone for now; I have a workaround to printing from where I think the problem resides:

    HKEY_CLASSES_ROOT\jpegfile\shell\printto\command

    "%SystemRoot%\System32\rundll32.exe" "%SystemRoot%\System32\shimgvw.dll",ImageView_PrintTo /pt "%1" "%2" "%3" "%4"

    and I think the best course is to wait a bit and see if MS fixes the problem.

    1 person found this answer helpful.
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  3. Anonymous
    2021-03-12T04:36:53+00:00

    Thanks. I will look into the uninstall-updates option. I believe System Restore is more drastic than I am ready to try at this time.

    BTW, I just printed from the NY Times crossword program Across Light; no problems, just like Photoshop and (apparently) anything other than the Print Pictures software from the Print entry in the explorer context menu for jpg files.

    The bug appears to be limited to that, and I understand from reports in tomsguide.com that this may be a known problem.

    https://www.tomsguide.com/news/windows-10-update-causing-blue-screen-of-death-just-by-printing

    1 person found this answer helpful.
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  4. John DeV 158.6K Reputation points Independent Advisor
    2021-03-12T15:20:26+00:00

    Hello ronks,

    Thank you for updating me with that information. I apologize for the late response.

    Have you already tried uninstalling the recent March updates? Please keep me posted and let me know how it goes.

    Kindly let me know if this helps or if you have any further concerns.

    Sincerely,

    John DeV

    Independent Advisor

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