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Zoom camera access

Anonymous
2020-03-20T23:03:42+00:00

Working from home and I'm required to use Zoom. When I initially installed it, the camera was working. Today I had to move my system to another room and now Zoom is unable to access my camera for some reason. Any assistance would be greatly appreciated!

Thanks,

Julia

P.S. Running Windows 10 Home, if that helps...

Windows for home | Windows 10 | Devices and drivers

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  1. Ferdinand Nanalig 25,780 Reputation points Independent Advisor
    2020-03-20T23:12:51+00:00

    Hi there JuliaLarson, I will be your Independent Advisor for today, I hope we can both resolve your problem.

    Lets try to enable app permissions for the Camera.

    To go there please click on Start and then click on the gear icon to open up the Settings. Under Settings click on Apps then Apps and Features, scroll down to Camera then click it then choose Advance options, the try to toggle all options under App Permissions.

    If that didn't work go back to the same Camera Advance settings window, scroll down and click on Reset.

    Try to reboot the computer after.

    Hope this helps.

    7 people found this answer helpful.
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  2. Anonymous
    2020-03-20T23:34:22+00:00

    Hi Julia, I am having the exact same problem, with my desktop workstation. worked yesterday, today added a microphone and now no camera. Have checked drivers, and everything offered here. If you get any other suggestions, please let me know.

    Denise

    3 people found this answer helpful.
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  3. Anonymous
    2020-03-20T23:46:30+00:00

    All app permissions were enabled, so I tried the reset option and rebooted the computer. Still getting the same message: Zoom is unable to detect a camera.

    Sounds like others are having a similar problem. Any additional suggestions?

    Thanks!

    5 people found this answer helpful.
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  4. Anonymous
    2020-03-20T23:47:15+00:00

    Will do!

    If you find a solution, please let me know as well!

    Julia

    1 person found this answer helpful.
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  5. Ferdinand Nanalig 25,780 Reputation points Independent Advisor
    2020-03-20T23:48:34+00:00

    Hi, Can you please check if the Camera driver is detected in the Device Manager?

    And if it is then we need to uninstall it then reboot. This will reload its driver.

    Here is how to do it.

    Here the steps to completely remove a Device off your computer.

    Step 1. Use shortcut keys Win + X on Windows 10.

    Step 2. Select Device Manager.

    Step 3. Expand the entry Cameras or Imaging devices. Right-click the problematic device and select Uninstall device.

    Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

    Step 5. Reboot the computer.

    2 people found this answer helpful.
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