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Intel Wireless Bluetooth not working

Anonymous
2018-01-02T00:34:24+00:00

I started my computer today and noticed I couldn't use my bluetooth devices. When I went to the Device Manager, I noticed my Intel Wireless Bluetooth was not working properly. The error message "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE" displays in preferences. I've done the following already and still have the issue:

Disable and Enable the device

Check Windows update

Check device for updated driver software

Checked Intel for updated driver sofware

Run the Windows Bluetooth troubleshooter

Run the Windows Hardware and Devices troubleshooter

Uninstalled the device and driver software, rebooted and scanned for hardware changes to reinstall the device, reinstalled the driver software

I did that last one twice. The only thing I can get to happen is the device seems to cycle between "working properly" and the error message at least 20 times before finally deciding  "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE"

Moved from: Windows / Windows 10 / Network & internet

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-02T05:28:30+00:00

    Hi,

    Thank you for sharing all the steps you have performed in order to fix the concern with Bluetooth driver.

    This issue may have been caused by some changes made in your computer. We'd like to know if you recently install any updates before the issue started and have you also tried rolling back the driver instead of using the latest driver? You may checked this **link**for the available Intel Wireless Bluetooth driver versions for Windows 10.

    We are looking forward to your response.

    13 people found this answer helpful.
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  2. Anonymous
    2018-01-02T07:37:53+00:00

    No updates were installed from the time it was working to the time it wasn't. I am unable to install an older driver and the "rollback" button is not available to click.

    12 people found this answer helpful.
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  3. Anonymous
    2018-01-03T08:27:37+00:00

    Thank you for keeping us updated, please perform a System restore. You will not lose any personal files, but it will remove apps, drivers, and updates installed after the restore point was made. Please follow these steps:

    1. Select the Start  button, type control paneland****then choose it from the list of results.
    2. Search Control Panel for Recovery.
    3. Select Recovery > Open System Restore > Next.
    4. Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

    If you’re not seeing any restore points, it might be because system protection isn’t turned on. To check, go to the Control Panel, search for Recovery, and then select Recovery > Configure System Restore > Configure and make sure Turn on system protection is selected.

    Regards,

    9 people found this answer helpful.
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  4. Anonymous
    2018-01-03T15:48:26+00:00

    I did that yesterday. I'm thinking my card is fried.

    2 people found this answer helpful.
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  5. Anonymous
    2018-01-04T01:28:00+00:00

    Doing a System Restore or Re-installing Windows 10 using Windows installation media will be our last option, you must back-up all your files to make sure you will not lose important files. There is also a possibility that the card is no longer working as it should be, just likes what you have mentioned. You may also contact the manufacturer of your computer to have it check.

    Regards,

    1 person found this answer helpful.
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