Laptop Battery plugged in but not charging, struck at 18% plugged in(not charging).

Anonymous
2020-03-16T10:50:39+00:00

I believe that the battery(hardware) is working fine.

However it's struck at 18% plugged (not charging). On disconnecting the charger laptop shuts down instantly.

The laptop and battery was fine yesterday, the only thing changed since then was a cumulative update.

I tried 

uninstalling  microsoft acpi-compliant co ntrol method batterybut it got reinstall on restarting (without internet)

Any help will be appreciated 

Thanks

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-03-16T11:03:33+00:00

    Hi priyanshuahuja,

    I’m Rey, your Independent Advisor.

    I understand you are having trouble with the battery icon in which it's not moving when you are charging already and this came after you install updates. Let's work on this.

    Follow these steps:

    First. Run Windows 10 Battery Diagnostics

    If your battery isn’t fully charging, the first thing you can try is the Battery troubleshooter in Windows 10.

    1. Open Start > Settings > Update & security
    2. Troubleshoot
    3. Scroll down then click Power
    4. Click Run the troubleshooter

    Complete the wizard then restart your device to see if the problem is resolved.

    Second:

    Sometimes unknown glitches can prevent the battery from charging. An easy way to fix it is to power down your computer, hold down the power button for 15 to 30 seconds, plug in the AC adapter, then start the computer.

    Third:

    Working on the Update Battery Driver:

    It might be the case that you need to update your battery driver. Reinstalling the battery driver will usually fix batteries that aren’t recharging. You can do that as follows.

    1. Press Windows Key + X to open Win + X menu. Now choose Device Manager from the list.
    2. Now click Batteries in the Device Manager window.
    3. Next, you should right-click the Microsoft ACPI-Compliant Control Method Battery and select Uninstall from the context menu.
    4. Click Uninstall to confirm.
    5. Click Action and then select Scan for hardware changes from there.
    6. Select Batteries and right-click Microsoft ACPI-Compliant Control Method Battery again. Select the Update Driver Software option from the context menu.
    7. A window opens from which you should select Search automatically for updated driver software. Windows will then find suitable battery drivers for you.

    Fourth:

    Finally, entirely draining the battery and fully recharging it might also do the trick. So leave the laptop on until the battery has completely run out. Then leave the laptop to fully recharge for a few hours.

    Those are a few fixes that will probably get your laptop battery charging again. If not, then you’ll need a replacement for a fading battery.

    Let me know if this helps, if not, let try again and work on this as a team.

    Regards,

    64 people found this answer helpful.
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  2. Anonymous
    2020-03-17T06:22:35+00:00

    Thanks for replying, Rey.

    1. Diagnostic tool didn't showed any relevant problem only recommended to change sleep settings.
    2. Didn't worked
    3. Windows prompted that the best drivers are already installed.
    4. Computer shuts down on removing AC supply.

    But still I am sure that the battery is physically sound as laptop was operating on battery the day before yesterday. After I updated issues suddenly started to show up. The update was -  

    Thanks for your help

    Anticipating a helpful response from you.

    7 people found this answer helpful.
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  3. Anonymous
    2020-03-17T06:41:57+00:00

    Good job in following the steps.

    Lastly, if in case this will not be solved after this troubleshooting, you might want to check the hardware itself by someone. But I will release this concern instead and lead other advisors to give you some steps in solving this concern.

    Turn off the Battery Charge Threshold

    Click your start and type Battery Charge Threshold, and kindly disable it.

    Regards,

    4 people found this answer helpful.
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  4. Anonymous
    2020-03-17T11:06:56+00:00

    Thanks for replying again.

    I use an HP laptop which doesn't have tools to change Battery Charge Threshold. 

    A faulty battery is ruled out as I was using the same battery on the same day and it worked fine.

    I don't think hardware is at fault here. 

    Please let me know if you have any other idea.

    thanks for your help again,

    11 people found this answer helpful.
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  5. Anonymous
    2020-03-17T11:54:39+00:00

    Thank you for following my steps.

    I'll release this and let other advisors give their steps.

    Take care.

    4 people found this answer helpful.
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