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I have Infinity Glide N120 Bluetooth headsets that work properly on mobile phones and some laptops but the MIC does not work in Windows10 ASUS Vivobook 15 X509JA Model.
Though I can hear the music properly on the laptop but while using MIC it does not work. I tried updating all the Bluetooth, Microphone, Realtek drivers with the latest Windows update as well as the checked all settings for sound and microphone (Changing levels etc) which shows the voice signals but when listening, I Can't hear anything.
I already replaced my headsets once and believe it does not have any issue with MIC but something related to windows driver or settings mostly.
The same headsets work on my other ASUS laptop having Windows 10.
Any help or guidance apprfeciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi there, please try this.
Please reply if error consist.
Good Day Riddhi,
My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.
Here are the steps you can try.
Run the Bluetooth troubleshooter
-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshoot then “additional troubleshooter
-Look for Bluetooth , click it and run the troubleshooter.
Once done look for Speech and run the troubleshooter.
Once done proceed with these steps.
-Press Windows Key + R
-Type Services.msc and hit enter
-Look for "Bluetooth Support Service"
-Set it to start then Automatic.
Go to Start > Settings > Privacy > Microphone.
Choose your preferred setting for Allow apps to access your microphone.
Under Choose which apps can access your microphone, turn the individual settings for apps On.
Restart the device.
Uninstall the Bluetooth driver.
-Press Windows Key + X
-Go to Device Manager
-Expand Bluetooth Driver
-Right click on the Bluetooth and hit uninstall
Restart your device, then try to pair the Bluetooth device.
https://support.microsoft.com/en-us/windows/pai...
I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.
With Warm Regards,
Carlo T.
Hello Carlo! Thank you so much for the help.
I tried the above steps but still face the same issue.
Good Day Riddhi,
I appreciate your time getting back to this thread, let's try to download the latest update from your manufacturers website.
First, uninstall your driver from the device manager.
-Press Windows Key + X
-Go to Device Manager
-Expand Bluetooth Driver
-Right click on the Bluetooth and hit uninstall
Once uninstalled go to this link below and download the driver of your device.
https://dlcdnets.asus.com/pub/ASUS/nb/DriversFo...
Once installed restart your device and try to pair the Bluetooth
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.
With Warm Regards,
Carlo T.
Good Day Carlo! Still it's the same
