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Proxy error happens daily or every 2 days

Anonymous
2020-05-30T16:33:02+00:00

I have a Dell Inspiron 7559 that has been working great.  

Recently, I bought a new Dell G3 3579.  Both connected to Microsoft account, different users but same account.

Ever since I bought the new G3 the old 7559 has issues connecting to the internet due to proxy error, every day or two requires reset.

Issue presents when I open Chrome, no internet connection.  Says ERR_PROXY_CONNECTION_FAILED

Same with Firefox and IE.   I verify connection to network is fine.

My solution, Network Reset and restart computer.  Reconnect and all works fine.  

I believe I tried everything to no avail.  I even traveled to my parents house on their internet.  After a day or 2 same issue and same reset needed.  (In both cases my computer was also on network with no issues, I keep thinking they are somehow connected messing up the old computer proxy)

Proxy Settings:

  • Automatically Detect Setting is ON
  • Use Setup Script is OFF
  • Manual proxy setup is OFF

Very frustrating since my wife is non-techy and I need to be present to reset every morning.  

Any help would be great.  (I downloaded and ran malwarebytes and CCleaner, no help)

Windows 10 Version:  10.0.18362 Build 18362

This has been happening for a few months, finally decided to send this request.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-06-10T01:17:24+00:00

    Hello Brian,

    Finally I was able to try your steps.  I created an admin script called networkreset.bat.  Here is the text:

    ipconfig /flushdns

    ipconfig /release

    ipconfig /renew

    netsh winsock reset

    netsh int ip reset

    shutdown /r

    When the proxy error happened again, could not access any site through my browser.  I then ran your steps.  Worked great.  I like on reboot that I did not have to reconnect to the wifi like my network reset.  I was then able to get to my sites just fine.  However, a day or 2 later the same proxy error.  Just like before I could not access any site.  This time, I ran the script above and again, worked great.   However, I still have the problem.  In 1 or 2 days, I will get the proxy error once again requiring those steps and a complete reboot.  A real pain.

    Any suggestions on what I can do to stop this cycle of resetting connection and reboot every 1 to 2 days due to a proxy error?  It seems everyone tells me how to clear it, just not how to stop it continually happening.  I am ready to just re-image the computer.

    Thanks,

    Rob

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  2. Anonymous
    2020-06-04T17:57:13+00:00

    Thank you so much for responding so quickly.  I am new to posting, so thought this would take a while.  I will check more often.

    I know I have done those steps before, however, I will make sure to run those steps again next time it happens. 

    It happened today but already reset with my other steps.  When it happens again tomorrow, I will run your steps.  This will clear it up and then I will check the next day.  Most likely it will then happen again.  This will take 2 days before I can respond if this did not work.

    Note, other things I tried.  When I got the error, I turned off my firewall/virus protect to see if it was blocking.  Still get the issue. Then turned both back on.  I use Microsoft for FW and virus.  I also tried downloading Malwarebytes and ran against system.  No help.

    Look for another response from me on Saturday or Sunday.

    Thank you!

    Rob

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  3. Anonymous
    2020-05-30T16:39:37+00:00

    Hello RobJarmusz, I a Brian, an individual expert!

    I understand where you are coming from, let me help you on this one.

    Let us try to isolate the concern, and resolve the problem.

    Kindly follow these steps below;

    1. Open Run command (either through Start menu or with "Win + R").
    2. Type "CMD"
    3. Copy and paste these on the command prompt:

    ipconfig /flushdns

    ipconfig /release

    ipconfig /renew

    netsh winsock reset

    netsh int ip reset

    1. Restart the computer.

    Please do the steps above and test if the issue persists. Let us know how it goes.

    Cheers!

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