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Windows 8 - Windows could not search for new updates Code 80242005

Anonymous
2012-12-24T08:35:44+00:00

On Windows 8 machine that was upgraded from Win7 I get the following error when trying to check for updates.

"Windows could not search for new updates

There was a problem check for updates

Error(s) found:

Code 80242005 Windows update ran into a problem"

If I go to "Change Settings" and remove the check box for "Give me updated for other Microsoft products when I update Windows" I can check for and install updates.

I would like to check for updates for other MS products at the same time, so any help would be appreciated.

Thx

Gerson

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  1. Anonymous
    2012-12-25T06:08:00+00:00

    Hi Gerson,

    Thank you for posting your question in Microsoft Community.

    I understand that Windows could not search for new updates with error code 80242005. Correct me if I am wrong.

    I can imagine the inconvenience you have experienced. I will definitely help you in fixing the issue.

    To help you suggest more steps to resolve the issue, I would appreciate if you could answer the following questions:

    . Have you made any recent  hardware or software changes to your computer prior to the issue?

    Please follow the below methods and check the issue:

    Method 1:

    Run the Windows update troubleshooter.

    Follow these steps:

    a)   Press the ‘Windows + W’ key on the keyboard.

    b)   Type troubleshooter in the search box and then press enter.

    c)   Click system and security and run the Windows update troubleshooter.

    Method 2:

    You need to perform a Clean Boot to prevent any conflicting third party applications from interfering with your computer and try to install the updates.

    To place the computer in a Clean Boot state, you need to follow the steps from the article mentioned below and check with the issue.

    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8:

    **http://support.microsoft.com/kb/929135**

    Note: You need to follow Step 3 from the article mentioned above to get the computer back to Normal Startup after performing all the steps.

    Method 3:

    Follow the steps in the below link:

    Troubleshoot problems with installing updates:

    **http://windows.microsoft.com/en-US/windows-8/troubleshoot-problems-installing-updates******

    Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

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  2. Anonymous
    2013-01-20T14:49:02+00:00

    None of these recommendations fix this issue.  It would be helpful for you to duplicate the issue at Microsoft and actually find a solution to the code error instead of issuing recommendations.  If you do not have a solution, providing recommendations that do not address the issue only waste the time of those that are actually trying to fix the issue.  Has there been any fix for this error code as of this time?

    8 people found this answer helpful.
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  3. Anonymous
    2013-02-02T14:42:50+00:00

    Dodge - agreed - neither suggestion worked.

    It's possible that Security Essentials didn't get properly removed when upgrading from Win 7 and that's interfering.

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  4. Anonymous
    2013-02-03T10:57:50+00:00

    Tried all three methods and none work. 

    I agree this is very frustrating it would be nice to know if MS is able to replicate this issue and what is the status of the issue.

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  5. Anonymous
    2013-03-11T19:18:13+00:00

    Tried all three methods and none work. 

    I agree this is very frustrating it would be nice to know if MS is able to replicate this issue and what is the status of the issue.

    I agree to all statements above. I have the same problem - windows update does not work. It works when switching off "microsoft updates" But so I do not get updates on office products and so on - even windows does not get updated because of that error.

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