Outlook 2010 Office 365 compatibility.

Anonymous
2018-03-01T12:24:23+00:00

I'm trying to add an email account in a freshly installed Office 2010 SP2 with all updates installed but it will not connect. The problem is repeatable on other machines, too.

Is there an incompatibility between Office 2010 SP2 and Office 365?

Thank you!.

PS: The only working method is:

  1. Install Microsoft Office 2010 SP2. (download links towards the middle of the page)
  2. Restart if required, now remove all email profiles on the machine via the mail (32bit) utility
  3. Create a new mail profile and open Outlook
  4. When the wizard loads choose to configure a new exchange account
  5. For the server enter: outlook.office365.com
  6. Email and password should be the Office 365 email and password
  7. Click "More Settings" in the bottom right
  8. Under the Advanced tab uncheck "Download shared folders".
  9. Under the security tab, in the "Logon network security" drop-down select Anonymous Authentication.
  10. Under the 'connection' tab check "Connect to Microsoft Exchange using HTTP".
  11. Click "Exchange Proxy Settings" use the URL: outlook.office365.com
  12. Tick "Only connect to proxy servers that have this principal name in their certificate" and enter: msstd:outlook.com
  13. Check both the checkboxes
  14. Under "proxy authentication settings" drop down select "Basic Authentication".

Now reload Outlook and sign in at the first prompt. Be sure to check "Remember password".

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2018-03-01T17:14:57+00:00

    Hi Alexandru_Lapugean,

    Generally, you can configure Office 365 account into Outlook 2010 normally. However, if the Office 365 subscription you purchased contains Office 2016, we suggest you to download Office 2016 for better experience. By the way, Outlook 2010 is out of support, you can refer to following link to download and install Office 2016.

    Download and install or reinstall Office 365 or Office 2016 on a PC or Mac

    Thanks for your understanding,

    Iry

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  1. Anonymous
    2018-03-02T21:49:33+00:00

    Hi Alexandru_Lapugean,

    May I know have you tried to upgrade to Office 2016?

    Thanks,

    Iry

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  2. Anonymous
    2018-03-03T07:10:41+00:00

    No, I didn't, sorry for not replaying. The problem was caused by a network policy. After disabling that network policy, everything worked as it should. The office suite will be upgraded in 2020, when the extended support ends.

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  3. Anonymous
    2018-03-06T05:44:31+00:00

    Hi Alexandru_Lapugean,

    Glad to hear that the issue has been resolved. Thanks for your update.

    Regards,

    Iry

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