My screen turns red when I capture a screenshot.

Anonymous
2019-09-05T05:05:24+00:00

My screen turns red when I capture a screenshot. How can I turn it off? I haven't changed any settings; yesterday it was fine. I tried using different snipping tools, and the regular PrtSc button. All red.

I have the night mode off, and everything else is regular.

Windows for home | Windows 10 | Settings

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Vijay A. Verma 104.9K Reputation points Volunteer Moderator
2019-09-05T05:25:57+00:00

Hi Wiki_768

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Take actions related to Display Driver as the first level of troubleshooting

Windows Key+X > Click Device Manager > Expand Display Adapter > Right click on entry below >

A. Rollback the Driver

Click Properties > Go to Driver tab > If there is rollback option, click it

B. Update driver from manufacturer's website

Go to the website of the driver's manufacturer or computer's manufacturer > See if some driver is released for your model and OS > If yes, download that > In previous option, click Uninstall > Install the downloaded driver > Restart your computer

You will need to restart your computer after the above steps.

Edit - IF YOU HAVE LENOVO

This is a direct result of an update to the Lenovo Application named Lenovo Vantage and the Eye Care mode feature. See the following Lenovo documentation for resolution.

https://forums.lenovo.com/t5/Lenovo-Vantage-Knowledge-Base/Screenshots-and-Snips-have-an-unnatural-orange-tint/ta-p/4522439

Do let me know if you require any further help on this. Will be glad to help you.

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Anonymous
2019-09-10T19:33:33+00:00

To resolve this, I typed System configuration in Cortana, accessed the Services tab and unchecked all AMD and Lenovo boxes. Then I did a full restart.

It worked for me.

Note : I do not know which one of the two is responsbile, but I suspect Lenovo vantage to be behind it, as it has a night mode. It could also have to do with Windows animations.

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  1. Anonymous
    2019-09-11T10:42:04+00:00

    Found a fix for Lenovo machines with this issue that have Lenovo Vantage installed.

    It's the Lenovo Vantage app doing it's own "Night Light" 

    Open Lenovo Vantage --> Hardware Settings --> Audio/Visual

    Turn off "Eye Care Mode" and move the slider under it all the way to the top.

    Hope this helps.

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  2. Günter Born 49,456 Reputation points Volunteer Moderator
    2019-09-09T11:22:31+00:00

    Hi,

    I am having the same problem, or maybe a bit worse.

    When I start Windows, the login screen looks good, but when I put my credentials and the desktop is shown, it gradually starts turning red. The only element that remains with the correct colour is the mouse pointer.

    This is an example of how my screen looks like while reading this post.

    My laptop is a Lenovo Yoga 710-14ISK with Intel Core i5 and Intel HD Graphics 520. I tried downloading the latest driver with Intel Driver & Support Assistant but it doesn't work. It was able to detect a new driver but it can't install it. As the alert is in Spanish I'll translate it:

    What can I do?

    You use a Lenovo device - have you activated the Lenovo Vantage app? This has a similar option for night light mode. That may be the cause - see my blog post 

    Windows 10 V1903: Red screen bug caused by Update KB4512941 or Lenovo Vantage app?

    Will be interesting, if uninstalling update KB4512941 and experimenting with the Vantage app will fix that issue. Addendum: It seems, that it's the Vantage app.

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  3. Anonymous
    2019-09-11T03:59:45+00:00

    Yes, that was the issue! I tried updating the drivers, changing settings, and nothing worked. It turns out it was all Lenovo Vantage. That's why the problem is repetitive for Lenovo Yoga devices I suppose. I uninstalled it, and everything is back to normal.

    Thanks a lot!!

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