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No Sound Asus Laptop and Unable to Watch Videos on YouTube

Anonymous
2014-01-14T20:31:39+00:00

I have no sound on my Asus Laptop (Motherboard: ASUSTeK Computer Inc. |  | K73E Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz | CPU 1 | 782/100mhz.)  I have Windows 7 64 bit.  I use Kaspersky Anti-Virus 2014 and Malwarebytes Anti-Malware Version 1.75.0.1300.  Neither one is showing any issues.   I has ASUS assist me on restoring the BIOS and installing the Chipset driver and Audio driver.  They said I should mail it to them but it is out of warranty.  I've followed the help on the Microsoft website for no sound.  My audio card is not showing it has an issue.  I have tried a headset and I am unable to hear any sound.  I can play any videos except YouTube which error out.  If anyone can help I would greatly appreciate it.   Otherwise I'll have to take it into a computer shop to get fixed.  Right now I need my computer as I am searching for a job.  Thank you.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-04-16T23:03:52+00:00

    Ok I had similar problem and it was actually a lot easier to resolve then I thought. Maybe it will work for you. 

    Right click on the speaker icon in the bottom right hand corner

    Click Playback Devices

    Click on the Speakers

    Click into Properties

    Click Advanced

    Then click Restore Defaults

    Worked for me, good luck

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  1. Anonymous
    2014-01-16T09:46:54+00:00

    Hello,

    Thank You for the reply.

    I understand that you have issues in palying you tube videos. So, please try to follow the steps mentioned below to fix the issue.

    Method 1: For issue with audio,try to un-install and re-install sound card driver and check if that helps.

    1. Click "Start", "Control Panel", "Administrative Tools", "Computer Management", and then "Device Manager".
    2. Scroll through the list of device categories, find "Sound, Video and Game Controllers", and then click on the "+" in front of it to expand a list of your devices. Your sound card will be listed here.

    3) Right click on your sound card, select "Properties", and then click on the "Driver" tab.

    1. Click "Uninstall" and then click "Ok" when the system asks if you are sure that you want to uninstall the drivers.
    2. Once you have uninstalled the sound card driver then, restart your computer.
    3. Now, Go to Windows Update and install the updates for sound card drivers.

    Method 2:

    For issue with watching videos on Youtube:

    Try to test the You tube video in Compatibility View. Follow the link below to test.

    Fix site display problems with Compatibility Viewhttp://windows.microsoft.com/en-US/internet-explorer/use-compatibility-view#ie=ie-11

    Method 3:  You will need to make sure that the necessary Add-ons are enabled in Internet Explorer, to do this follow the steps below:

    1. Start Internet Explorer and click the Tools icon and then click Internet Options.
    2. Click the Programs Tab and click the Manage add-ons button.
    3. From the Show dropdown selection, select Run without Permissions.

    Look for the following add-ons in the displayed list and make sure the Status is listed as Enabled.

    Note: When checking to see if the add-on is installed you can also verify the current version of the add-on.

    The add-on for Microsoft Silverlight is listed as:

    · Microsoft Silverlight

    The add-ons for Adobe Flash and Adobe Shockwave Player are listed as:

    · Shockwave Active X Control

    · Shockwave Flash Object

    The add-on for Java is listed as:

    · Java Plug-in (May be multiple add-ons)

    Refer to the following Microsoft article:

    Manage add-ons in Internet Explorer:

    http://windows.microsoft.com/en-US/internet-explorer/manage-add-ons#ie=ie-11-win-7

    Method 4: Also try to download and install the following add-ons to ensure that you are able to watch videos on youtube.

    1. Adobe Flash Player 10.1
    2. Adobe Shockwave Player

    Once you have installed them, restart the computer and then try to play the video.

    Hope this helps. Otherwise, reply to this response and we will be happy to help you again.

    Thank You

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  2. Anonymous
    2014-01-15T07:44:43+00:00

    Hello Michele,

    Thank You for posting the query in Microsoft Community.

    I understand that the you have issues in playing video from youTube website.

    But, I would need more information on this issue to help you better.

    1. Are you able to play  videos that are saved on the computer?
    2. Do you receive any error when you try to play videos on youtube?
    3. When you say"unable to hear any sound", Are you able to hear any sound played on you tube as well as the sound on the computer as well?
    4. Which browser are you using to play you tube videos, is it Internet Explorer?
    5. Did you make any changes prior to this issue?

    In the meanwhile, I would advice you to follow the steps mentioned below to fix the issue**.**

    Method 1: Firstly, Try to open the link and follow the steps in it in order to check the settings if they are at the right place.

    No sound in Windows

    http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-7&v1h=win8tab1&v2h=win7tab2&v3h=winvistatab1&v4h=winxptab1

    **Method 2:**Also, try to refer to the following website and install the latest version for Audio and video drivers

    http://support.asus.com/Download.aspx?SLanguage=en&m=K73E&p=3&s=326

    Method 3: If you are not getting sound only while playing sound on browser and if you are using Internet Explorer, then try to enable sound on Internet Explorer by following the steps :

    1. Open Internet Explorer. Go to Tools then, Internet Options.
    2. Switch to the "Advanced" Tab.
    3. Scroll down to the "Multimedia" sub-heading.
    4. Make sure the box next to "Play sounds in web pages" is checked. Click "ok". Restart Internet Explorer. Test to see if sounds will now play.

    Method 4: Also refer to the link below if you are using Internet Explorer to play videos on Youtube:

    Videos won’t play in Internet Explorer

    http://support.microsoft.com/kb/2532294/en-us

    Also see:

    http://windows.microsoft.com/en-us/windows/no-sound-help#no-sound=windows-7&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Hope this helps. Otherwise, please reply to this response and we will be happy to help you again.

    Thank You

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  3. Anonymous
    2014-01-20T15:47:05+00:00

    I un-installed and re-installed the sound card driver by using your method 1 and I still have no sound on my computer.

    I tested the You Tube video in compatibly view using method 2 and it still starts the video and then it goes to black static with the same error message: An error occurred please try again later.

    I also did method 3 and it Microsoft Silverlight shows enable but not under the Run without Permissions list.  This is also the same for Shockwave Active X Control and Shockwave Flash Object.  I am not sure how to fix this.  The Java updates are under this list and enabled.  Enhanced protected mode is on but it did not help when it was off.

    I also did method 4 and I can’t find a down load on the adobe site for the Adobe Flash Player 10.1.  I have the adobe flash player 12,0,0,38 and adobe shockwave player 12.0.7r148.

    Thanks for your help.

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  4. Anonymous
    2014-01-15T15:28:30+00:00

    I still do not have not sound on my computer at all no matter what I am doing.  I still am unable to play youtube videos.

    Here are the answers to your questions above:

    1.  I am able to play videos that are saved on the computer.  Just no sound.   I can play news videos and other videos on websites unless it is a youtube video.

    2.  On you tube the videos start to play and it goes to a static screen stating An error occurred, please try again later. Learn more.

    1. There is no sound at all on my computer. Windows, computer and all videos.
    2. Internet explorer 11.  I also tried on Mozilla Firefox and I get the same issue.

    5.  The changes that were made were made by the Microsoft mr fix it for no sound.

    Method 1-I followed and checked everything but it did not help.

    Method 2-I updated the drivers but it did not help.

    Method 3-The settings are correct but it did not help.

    Method 4-I followed everything and am still having the same issue.

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