This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi there - I am hoping for some advice to resolve an issue where I cannot create a new Child email account to add to my 365 premium family subscription. The following error message appears on the Family Safety app on my mobile device:
"We have detected some unusual activity and have blocked the creation of a Microsoft account."
Similar errors appear when trying to do this through a web browser (tried two different browsers, cleared both caches, etc., as per troubleshooting).
It seems like my account has been flagged or something? Any assistance or tips would be appreciated.
Thanks, Clint
(No screenshots possible due to site errors uploading and / or pasting ...sigh)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
An update - I have managed to create the account. I still got advised that creation was blocked, but somehow still rolled through the not a robot process. Not sure on why it glitched repeatedly, but I now have my account setup.
Hi Clint Aird,
Thanks for your post in Microsoft Community.
I'm glad your issue is resolved. Microsoft's human verification has always been a rather tricky problem, as it involves complex algorithm comparisons and requires uploading data to the server for encryption and decryption. Therefore, sometimes even real humans may not pass the so-called human verification. Believe me, you are not alone in this issue.
Generally, when encountering this problem, you only need to wait for a while, and once the server clears its cached data, the issue will resolve itself. So overall, this human verification service is still functional.
I hope the information above is helpful to you! If you have any other questions, feel free to ask in the community. We will spare no effort in helping you.
Best Regards,
Thomas C - MSFT | Microsoft Community Support Specialist
This is very annoying
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
I have contacted Microsoft support regarding this issue today, as I have been trying to create a new child account for the past three days. Agent, after going away and checking internal resources, confirmed this is an issue they are aware of (so it wasn't something affecting just my account) and said that development of a fix will take "some days", but couldn't commit to any specific timelines.