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Clearing Cache in "New" Teams for Mac

Anonymous
2023-11-22T12:16:25+00:00

Hello,

Quick question that I was hoping to get some help on. With the "New" Teams app, was the cache folder location for the desktop app moved? Previously our organization always used the Microsoft Recommended cache clear for troubleshooting desktop issues.

  1. Quit Microsoft Teams.
  2. Open Finder and press Command+Shift+G.
  3. In the window that opens, enter ~/Library/Application Support/Microsoft and then click Go.
  4. Delete the Teams folder.
  5. Restart your device and launch Microsoft Teams again.

However, since users have started utilizing the "New" Teams app, it looks like those cache folders in "~/Library/Application Support/Microsoft" are no longer utilized? For example, after clearing my cache and relaunching teams, the folder structure was not rebuilt in the "Teams" folder, as it previously way.

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  1. Anonymous
    2023-11-22T15:48:24+00:00

    Hi Rodrigo

    I'm AnnaThomas and I'd happily help you with your question. In this Forum, we are Microsoft consumers just like yourself no one here is a Microsoft employee.

    Yes, you are correct. The cache folders in ~/Library/Application Support/Microsoft are no longer utilized by the new Teams app for Mac. The new Teams app uses a different cache location, which is ~/Library/Containers/com. Microsoft.teams/Data/Library/Application Support/Microsoft/Teams. To clear the cache in the new Teams app, you need to delete the Teams folder in this location, use the Terminal app, or use the Clear Cache option in the Teams app itself.

    I hope this helps ;-), let me know if this is contrary to what you need, I would still be helpful to answer more of your questions.

    Best Regards,

    AnnaThomas

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    27 people found this answer helpful.
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  2. Mr. Trust_A 4,800 Reputation points Volunteer Moderator
    2023-12-06T06:47:55+00:00

    The error message "Operation not permitted" indicates that you do not have the necessary permissions to perform the specified operation. Use this command instead:

    sudo rm -rf ~/Library/Group\ Containers/UBF8T346G9.com.microsoft.teams

    sudo rm -rf ~/Library/Containers/com.microsoft.teams2

    Note: Prefixing a command with sudo (which stands for "superuser do") gives the command elevated privileges. However, be very careful when using sudo as it allows you to make changes that can affect the system.

    Thanks,

    7 people found this answer helpful.
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  3. Anonymous
    2024-11-19T14:10:02+00:00

    Here's an easy step by step with pictures and you don't have to use the terminal. This worked for me

    https://www.uvm.edu/it/kb/article/clearing-teams-cache/

    1 person found this answer helpful.
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  4. Anonymous
    2025-01-23T01:17:36+00:00

    I am not able to find any cache files for Teams to this date. I have reinstalled it, rebooted the Mac and no luck.

    Already did a ls -R inside the Library folder, and no luck finding anything regarding Teams Cache.

    I am trying to clear the cache files to fix the green screen issue when sharing an application.

    Teams version is 24335.207.3345.5574 (24335.207.3345.5574)

    Mac OS version is Sequoia 15.2

    Any help is greatly appreciated.

    1 person found this answer helpful.
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  5. Anonymous
    2023-12-01T23:35:03+00:00

    Hi,

    The cache location you specified does not exist.

    You mentioned using the option built into teams, but unhelpfully, you didn't tell us where to find it in the "New" teams app for Mac.

    Regards,

    Andy

    28 people found this answer helpful.
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