860 questions with Windows for home | Windows 11 | Family and online safety tags
can't play minecraft with daughter
Why is this so incredibly complicated? My daughter wants to play java minecraft with me. Apparently I need to make her an account and purchase minecraft for her separately, which is fine. I tried to make her a minecraft account, but apparently that…
Windows for home | Windows 11 | Family and online safety
Stuck in microsoft family safety
My child account is stuck in Family Safety group. Organizer account is unrecoverable after recovery attempts failed. Need the family link removed.
Windows for home | Windows 11 | Family and online safety
Child account cannot access Multiplayer menu in Minecraft
Hi, I have recently acquired new machines for my children, with the associated Microsoft accounts with the objective of playing some Minecraft together. I have setup the Microsoft accounts as children, bought as a gift Minecraft from my account for my…
Windows for home | Windows 11 | Family and online safety
My account is listed as an adult account, however I need to ask permission to play a game or open an app, download an app or game etc. My birth date is corrected and my account is listed as an adult in my family group.
My personal Microsoft account is listed as an adult in the family group, but I need to ask permission to play games or download games on my Xbox and need to ask permission to open Spotify or other related apps on my computer. I double checked and my…
Windows for home | Windows 11 | Family and online safety
How to remove a kid account from family safety group if nobody except kid can log in into it?
There was a group with a kid and me. I removed myself. Kid stayed in the group. The kid sees that I am still in the group, but no other info - he doesn't see my email. I can't see him. How can I remove the kid from all family safety groups to correctly…
Windows for home | Windows 11 | Family and online safety
iPhone outlook Unable to send or receive
I have been unable to send or receive emails for about 24 hours. Until then I was able to send and receive emails without any problems. At the moment, it's just spinning around in circles. Unable to send or receive I reset the WIFI, but it hasn't…
Windows for home | Windows 11 | Family and online safety
HOW TO DISABLE PARENTAL CONTROL
ACTUALLY I BOUGHT THIS LAPTOP FOR MY 11 YEAR OLD SON AND ENABLED PARENTAL CONTROL AND NOW I AM USING IT AS I AM NOT ABLE TO USE MANY WEBSITES AS IT IS ASKING FOR PERMISSION AND THE PERMISSION MAIL ALSO NOT RECEIVED.. GOT IRRITATED BY THIS... I JUST WANNA…
Windows for home | Windows 11 | Family and online safety
Need help leaving family group do not have access to organizer account
Family Safety app account: ******@hotmail.com organizer: ******@outlook.com (was shared email, she changed password) real DOB: <> DOB in app: <> I do not have access to the organizer account - ex girlfriend is parentally controlling…
Windows for home | Windows 11 | Family and online safety
Unable to Add Friends or Use Minecraft Multiplayer Despite All Microsoft+Xbox Privacy Settings Being Allowed
My Microsoft account is over 18 years old, and I'm the organizer of my Microsoft Family. I'm also the only member of the family group, so there aren't any parental controls being applied by someone else. I've checked my Xbox privacy settings, and under…
Windows for home | Windows 11 | Family and online safety
How to reinstall parental controls (time limits, lock device)
My son figured out how to delete the files that enable time limits and the ability for me, his parent, to look his device. How can we restore this? These capabilities do not seem to automatically reappear, as he claims, when we restart the computer or…
Windows for home | Windows 11 | Family and online safety
my Microsoft account is incorrectly recognized as a child account
Hello, my Microsoft account is incorrectly recognized as a child account. I am over 18 years old, but I cannot update my date of birth because parental consent is required. I am the owner of this account and I need help removing the child…
Windows for home | Windows 11 | Family and online safety
DTATE OF BIRTH WRONG ENTERED
Dear Microsoft Support Team, We recently purchased a new HP laptop. During the initial setup, I accidentally entered the wrong date of birth while creating my Microsoft account. As a result, the account has been classified as a child account and is…
Windows for home | Windows 11 | Family and online safety
Microsoft Account Devices service timeout prevents Windows device registration and Family Safety device connection
Hello, I believe I have encountered a backend issue affecting the Microsoft Account Devices service. The issue prevents my child's Windows 11 device from being associated with the Microsoft account and therefore Microsoft Family Safety cannot connect the…
Windows for home | Windows 11 | Family and online safety
Family Group
I was in a Family group and I left, but now it still says I need permission to download or access certain sites. I am 18 and it no longer says I am in a Family group on both mine and parents computers.
Windows for home | Windows 11 | Family and online safety
Xbox App on PC Redirects to Microsoft Family Safety Despite Adult Account and No Family Group
Hello, I'm looking for assistance from the Family Safety Moderation Team regarding an account that appears to be incorrectly associated with Microsoft Family Safety. Issue: When I launch the Xbox app on my Windows PC, it redirects me to Microsoft Family…
Windows for home | Windows 11 | Family and online safety
My other accounts keep having Microsoft family safety on them.
Hello. My name is E, and I am having a problem with Microsoft Family Safety. So, I set it up for myself to get rid of distractions while I was working, and then I could have another personal account for Edge so I could still play my games and whatever.…
Windows for home | Windows 11 | Family and online safety
I can't edit my profile information
hello. For a while, I haven’t been able to edit my profile information, but now I can’t edit it at all. I can still edit things like my name, but that’s it. Not my birth date or anything. It still lists me as when I first set up the account, which was,…
Windows for home | Windows 11 | Family and online safety
How to definitively fix Orphaned Account
Hi, i am trying to solve an issue with my son account that is orphaned. For months, after several contacts and attempts with support, microsoft still blocking him to ay and he is 16y old, even after adding to the family, we always get same message and he…
Windows for home | Windows 11 | Family and online safety
Prime video will not open. asks for permission. I am the administrator.
Askes for permission. no other users on account. Profile age is 1949. Moderator: Moved from Microsoft System Center | Other
Windows for home | Windows 11 | Family and online safety
Security question
Two questions: 1) Can I change the birthdate associated with my profile? My son had used his as a teen for xbox. I tried to change it on my profile and it wouldn't let me. Now that my son is an adult, I want my account to have my information only on it.…