845 questions
845 questions with Windows for home | Windows 11 | Family and online safety tags
1 answer
Security question
Two questions: 1) Can I change the birthdate associated with my profile? My son had used his as a teen for xbox. I tried to change it on my profile and it wouldn't let me. Now that my son is an adult, I want my account to have my information only on it.…
Windows for home | Windows 11 | Family and online safety
asked 2026-07-20T11:11:57.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 41%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Laura Price
0
Reputation points
answered 2026-07-21T07:02:01.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
17,645
Reputation points Microsoft External Staff
Moderator
2 answers
Time for a break
Time for a break A This device is now locked until 08:00 on 16-02-2026, because of your Family Safety setting s. Moderator: Moved from Windows development
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-02-15T14:18:06.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 69%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shaurya Soni
10
Reputation points
answered 2026-07-19T15:57:42.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 54%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dar moo
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Can't remove child account because "Remove consent" is missing
Hi everyone, I'm having a problem with Microsoft Family and I can't figure out how to fix it. I have access to both the parent accounts and the child account. (this one) The child account has the wrong date of birth because I accidentally entered 2015…
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-07-17T16:27:21.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Mert Dagli
20
Reputation points
commented 2026-07-17T21:32:19.19+00:00
Mert Dagli
20
Reputation points
1 answer
My child's account was hacked and the password was changed and an authenticator added
My child's account was hacked and the email changed. I have tried going through all of microsofts help things and none of them seem to be working or i don't what I am doing. How do I recover his account?
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-07-16T17:30:26.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 57.00000000000001%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Rachel Hanks
0
Reputation points
answered 2026-07-16T18:05:19.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
46,715
Reputation points
Independent Advisor
1 answer
Need to be removed from a family group
I am listed as a child account in a Family group. I am listed as an administrator and the person paying for the products/services. The only other member of the group is the organizer who is unreachable. I need to be removed from the family group or have…
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-07-14T19:22:34.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 14.000000000000002%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Edgar Bateman
0
Reputation points
commented 2026-07-15T19:46:26.23+00:00
Jeronimo Fuerte
42,725
Reputation points
Independent Advisor
1 answer
popups regarding signing in with family safety
Hi My problem is that my son (the account i'm logged in to) keeps getting popups regarding signing in to family safety but when he does nothing happens and he keeps getting those popups. We have already tried installing the app on his phone on signing in…
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-07-13T13:12:39.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 79%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
ask kreipke
0
Reputation points
commented 2026-07-14T00:11:09.4933333+00:00
Manoel Barros
20,065
Reputation points
Independent Advisor
1 answer
remove family safety account i am an adult
My child made an account without my permission. I have to ask for permission for everything. I would like to remove her account. My child will not use this device at all. This device is not for family use. I want it removed!
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-07-12T23:59:34.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 45%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Chazzmyn West
0
Reputation points
answered 2026-07-13T01:48:45.64+00:00
EmilyS726
249.6K
Reputation points
Independent Advisor
2 answers
How to fix Parent or guardian consent is required for this account. ?????
When I clicked log in, this page appeared. I clicked the first option and it just looped back to this page again. I don't have any other options available. This account was set up with the birth year 2000. Moved from: Community Center | Discuss the…
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2025-11-07T09:05:22.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 26%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
miwrina aerato
0
Reputation points
edited the question 2026-07-11T08:18:26.96+00:00
Erik Moreau
2,061
Reputation points MVP
Volunteer Moderator
1 answer
How to remove parental controls from member of family plan (Manage Consent Option not available)
I am not able to update one member of my family plan from a child account to an adult account. When I go into family safety I don't even see the option on any of the people in my account even though I am the account admin, I set it all up. This person…
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-07-09T16:24:45.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 9%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Nathan Siviy
0
Reputation points
commented 2026-07-09T19:00:25.6066667+00:00
EmilyS726
249.6K
Reputation points
Independent Advisor
2 answers
I keep getting a popup from "sign in - microsoft family safety" that i cant get rid of
Everytime an app closes or oppens a window, the "sign in - microsoft family safety" window pops upp. I've tried logging in to it and it just becomes blue?? and disappears for about 3 seconds before coming back. I tried to uninstall the app but…
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2025-12-11T21:38:16.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 82%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucas V Dahlberg
5
Reputation points
commented 2026-07-09T18:00:32.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 99%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Damian M
0
Reputation points
1 answer
My Account is a Child Account but I'm an Adult
I cant change the settings on my xbox account because the system or something recognizes me as a child. On my account the birthdate is set as an adult, and I am not in any family group. I recently talked to a Microsoft Virtual Help person or whatever to…
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-07-09T05:22:22.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 34%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZG%3C/text%3E%3C/svg%3E)
Zander Gregov
0
Reputation points
answered 2026-07-09T12:08:05.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
8,635
Reputation points Microsoft External Staff
Moderator
1 answer
Put money on the wrong account
For some reason I have 2 accounts for my son on the Microsoft Family Safety app and I added money to the wrong account. Is there any way to transfer the money to the right account or do I have to connect that account to his Xbox?
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-07-09T01:14:16.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 61%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Bittina
0
Reputation points
edited the question 2026-07-09T07:55:13.65+00:00
Gérard Oomens
127.1K
Reputation points
Volunteer Moderator
3 answers
The verification code doesn’t work to open child’s account
Hello, I am trying to add my child to my family and when I add her email they sent here a verification code. When we try to enter the 6 digit code it says that it’s wrong. We have been resending codes and they all say that the codes wrong. Thank you.…
Windows for home | Windows 11 | Family and online safety
845 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 72%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 53%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
3 answers
Disabling the family security
How can I disable the family permission option? ....
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-06-03T13:51:28.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 85%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
BRIAN WISE
5
Reputation points
commented 2026-07-08T10:34:48.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
7,310
Reputation points Microsoft External Staff
Moderator
1 answer
How do I leave a family group when I and a member and the organizer is not real
I cannot leave my family group to go to my real family! I'm a member and I can't leave on my own
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2025-07-30T18:44:50.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 43%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Aarushi Pal
5
Reputation points
commented 2026-07-07T15:56:12.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 44%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
muthukumaran ramamoorthy
0
Reputation points
1 answer
Parent Control Removal
How do I remove parent control from my account that was added so I will not get locked out from 9am-8am?
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-07-01T15:55:50.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 28.000000000000004%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWC%3C/text%3E%3C/svg%3E)
Wanda Cousar
0
Reputation points
answered 2026-07-01T16:34:40.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 27%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
IGYQ
20,930
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
2 One Drive accounts
I had a virus on my computer and was told by my company to set up another Microsoft account to avoid spreading the virus to their products. Do I need 2 Microsoft accounts for this?
Windows for home | Windows 11 | Family and online safety
845 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 24%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
1 answer
How to "Manage this child's access to third-party apps for your account" New
My son is attempting to sign into a 3rd party application using his Microsoft account. When he signs in he gets: Your parent has blocked access to games and apps that aren't published by Microsoft. If you want to use this app, ask your parent to visit…
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-06-26T15:33:02.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 30%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Bailey Manzer
0
Reputation points
commented 2026-06-29T06:29:10.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
22,205
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Microsoft Family Help
"I am the family organizer on [******@hotmail.com] and need to remove a child account ([******@hotmail.com]) from my family group and change it to an adult account. When I go to account.live.com/mykids.aspx to remove consent it shows a blank…
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-06-25T03:15:57.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 84%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Matthew Hernandez
25
Reputation points
edited the question 2026-06-28T03:28:41.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
8,155
Reputation points Microsoft External Staff
Moderator
2 answers
I am unable to delete a child account in my family group, and I can't manage consent as organizer
I accidentally put the wrong age for my secondary microsoft account on a new laptop. To correct this, I decided to add that account to my original account as the adult. I can see the account in my family group, but I am unable to manage consent (it…
Windows for home | Windows 11 | Family and online safety
845 questions
asked 2026-06-26T09:39:11.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 44%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jeff Huang
5
Reputation points
answered 2026-06-26T10:14:07.61+00:00
Gunasekar N
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Independent Advisor