24,989 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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Unable to add new cards to my billing account, getting the error "Check that the details in all fields are correct or try a different card."

When trying to add new cards to my MS account (either credit or debit), I get the error "Check that the details in all fields are correct or try a different card." where I'm 100% sure that all the information provided and included are 100%…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-16T06:19:24.1166667+00:00
Mohamed ElSayed Mohamed Ahmed Shalaby 0 Reputation points
answered 2026-06-16T06:19:42.48+00:00

AI answer

1 answer

I have a product key but when i am trying to set my account so after put payment details, it is showing "payment authentication verification failed.

I have a product key but when i am trying to set my account so after put payment details, it is showing "payment authentication verification failed". Please help me to set my account. My all card details are correct and up to date. Thanks in…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-16T04:30:37.3966667+00:00
Mohan Mohan 0 Reputation points
answered 2026-06-16T05:11:58.2666667+00:00
Estrella721 39,765 Reputation points Independent Advisor
1 answer

Switching Microsoft 365 Family subscription regions

I'm switching 365 subscription from EU to India. What happens to the data for myself an all my subscribed users currently held in OneDrive. Is the data lost or migrated or carried forward in my new subscription. Is data held in OneDrive held…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T06:11:32.8666667+00:00
J 1 0 Reputation points
answered 2026-06-16T01:35:18.28+00:00
Xavier-D 9,270 Reputation points Microsoft External Staff Moderator
2 answers

Payment Authentication Verification Failed

After following all the prompts for adding renewal product code and also payment details I was asked to keep product code and try again later and Error Code PaymentAuthenticationVerificationFailed was displayed

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-16T00:39:06.41+00:00
Peter Gilchrist 0 Reputation points
answered 2026-06-16T01:13:55.6166667+00:00
Estrella721 39,765 Reputation points Independent Advisor
4 answers

Billing issue, the account got charged twice

Hello, I upgraded to the premium and the account got charged $99 twice instead on one time

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-06T17:43:35.3933333+00:00
Roman K 0 Reputation points
commented 2026-06-16T00:10:10.27+00:00
Patricia Dirlam 0 Reputation points
1 answer

Double billing in same year

I pay in June and October for the same program. Cancel one.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T21:38:39.9366667+00:00
Catherine Sheerin 0 Reputation points
answered 2026-06-15T21:38:54.4933333+00:00

AI answer

2 answers

Microsoft subscription

I have a subscription to Microsoft 365 Family for $129.99/year and also, I see a subscription for Premium membership for $4.99/monthly. What is this Premium Membership for? Why am I being charged $4.99/month? Thanks, James H Hall jamesh,******@gmail.com

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T21:08:58.2833333+00:00
James Hall 0 Reputation points
answered 2026-06-15T21:15:04.1733333+00:00
James Hall 0 Reputation points
1 answer

I am being double charged

I am being charged for Microsoft 365 Personal on two accounts: - [**@outlook.com] (I can access) - **@btconnect.com]I cannot access, says account does not exist) Please: 1. Locate all subscriptions linked to my payment method 2. Cancel the inaccessible…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T17:49:43.3166667+00:00
William Powers 0 Reputation points
answered 2026-06-15T19:19:35.6766667+00:00
John Jefferson Doyon 73,225 Reputation points Independent Advisor
2 answers

Renewal due on old MICROSOFT 365 laptop

I bought a new laptop and purchased MICROSOFT 365. I had MICROSOFT 365 on my old computer that crashed. Renewal for old computer is now due. I need to cancel but afraid it will cancel my new subscription on new laptop. I need to speak to person.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T16:37:40.51+00:00
Jacky Vincent 0 Reputation points
answered 2026-06-15T17:13:10.1233333+00:00
DaveM121 890.4K Reputation points Independent Advisor
3 answers

Computer Devices

My husband and I have a combined MS account. How many devices can we use our Microsoft license on? We each have computers, IPads, and IPhones. I have a third old computer and two old Ipads we would like to use for emergencies which would bring us to 9…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T16:05:20.22+00:00
Gary Cohen 0 Reputation points
answered 2026-06-15T16:44:26.9966667+00:00
DaveM121 890.4K Reputation points Independent Advisor
2 answers

region move but billing not moved

I have recently moved from Australia to the UK, but my billing does not reflect this move, nor does it allow me to update the billing country. help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T15:09:28.17+00:00
arthur graves 0 Reputation points
answered 2026-06-15T16:18:49.26+00:00
Sumit D - IA 170.7K Reputation points Independent Advisor
2 answers

I HAVE PROBLEM WITH MY CARDS. CAN I PAY BY TRANSFER?

I WISH TO PAY BY TRANSFER. I TRIED TO USE OTHER CARDS FOR PAYMENT, BECAUSE THE ONE WITH ME HAS EXPIRED BUT YOUR SYSTEM IS REJECTING THEM. PLS LET ME PAY BY TRANSFER

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T14:50:12.9566667+00:00
Mufutau Adebayo 0 Reputation points
answered 2026-06-15T15:29:18.14+00:00
EmilyS726 239.7K Reputation points Independent Advisor
3 answers

Problem with payment method

I had subscription, but with my last invoice it turns up that somehow payment method is missing. When I try to input new payment method (same card as before), it turns me like not good informations, which is impossible. Like that there is some bug in…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-10T09:25:19.6233333+00:00
Srdjan Andric 0 Reputation points
edited an answer 2026-06-15T14:26:17.5533333+00:00
Tamara-Hu 16,280 Reputation points Microsoft External Staff Moderator
4 answers

I have purchased Office but cannot download it

I have purchased Office software. I can find no link to download the software.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-11-30T15:15:02.8933333+00:00
Victor Rumsey 20 Reputation points
commented 2026-06-15T14:18:08.3266667+00:00
Stefan Blom 342.3K Reputation points MVP Volunteer Moderator
2 answers

Account Locked and Automated Links dont work.

Hello so i was wondering how to reach support. im locked out of my account and all the Automated Self Service forms and numbers keep me in a never ending loop....?!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T00:35:33.6166667+00:00
Michael 0 Reputation points
answered 2026-06-15T13:31:16.84+00:00
Michael 0 Reputation points
1 answer

I need a refund but the original payment card has expired,

I need a refund but the original payment card has expired. How can I get the refund ?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T11:08:38.01+00:00
Isabelle Garreau 0 Reputation points
answered 2026-06-15T11:44:45.38+00:00
Darhyl Amizola 43,795 Reputation points Independent Advisor
2 answers

I can´t enter my credit card details to purchase a new Microsoft 365 product

The message I get when trying to enter my credit card details is: "Überprüfen Sie, ob die Details in allen Feldern richtig sind, oder versuchen Sie es mit einer anderen Karte." But the credit details are correct. How to solve this issue?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T08:24:50.5933333+00:00
Yvonne Jeppesen 0 Reputation points
answered 2026-06-15T09:25:20.1533333+00:00
Sumit D - IA 170.7K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Created a brand new account to join the skillfest of microsoft and it went to japanese

This is what it currently lookslike and I don't know how to fix it

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-03T06:29:11.6533333+00:00
Miguel Loya 20 Reputation points
edited the question 2026-06-15T04:23:18.2833333+00:00
Haytham-C 4,210 Reputation points Microsoft External Staff Moderator
2 answers

Allowed number of devices on 365 Family

I have a Microsoft 365 Family subscription. I understand it can be used on up to 6 devices per user. Does that mean that each family member that is on the plan can have up to 6 devices, or is it 6 total among all members of the plan?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T02:03:20.6966667+00:00
Mark Stoelinga 0 Reputation points
answered 2026-06-15T02:39:53.2766667+00:00
EmilyS726 239.7K Reputation points Independent Advisor
2 answers

cannot edit excisting excel spread sheets or word documents

I renewed my subscription & now I cannot edit existing excel or word documents.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-14T22:43:48.8733333+00:00
Tammi Horak 0 Reputation points
answered 2026-06-14T23:30:38.67+00:00
John Jefferson Doyon 73,225 Reputation points Independent Advisor