1,851 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Windows tags

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i can't access microsoft family plan

I want to access microsoft word and excell. I have family plan that expires. I am using a new laptop. I can't access word or excell on this laptop. I have new subscription for microsoft 365. i can't start using this. it says to wait. I want to…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-18T10:21:41.8533333+00:00
Harold Colglazier 0 Reputation points
answered 2026-05-18T10:21:59.4466667+00:00
Q&A Assist
1 answer

Someone used my credit card to make a subscription from microsoft.

How can I contact Microsoft to request a refund for charges made over several years on a Microsoft account that does not belong to me?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-18T03:57:22.82+00:00
Mauricio Mena 0 Reputation points
answered 2026-05-18T03:57:47.84+00:00
Q&A Assist
2 answers

Stuck to an Organization

I am having issues with my personal email address ******@outlook.com. It appears to be attached to my old employer email address ******@villageinn.com. I am no longer with this employer. I upgraded Copilot today, but it is not on my personal account. I…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-17T18:32:24.3666667+00:00
Samantha Jirkovsky 0 Reputation points
answered 2026-05-17T19:06:50.3066667+00:00
EmilyS726 230.9K Reputation points Independent Advisor
2 answers

cannot login to the https://login.microsoftonline.com

how to login https://login.microsoftonline.com/ when the Authentication not receive a code of the account

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-15T04:51:52.4133333+00:00
TMHCM Pham Ngoc Doanh tmhn-it01@tenmagroup.jp 20 Reputation points
edited a comment 2026-05-16T05:13:24.36+00:00
DaveM121 (2) 13,720 Reputation points Volunteer Moderator
1 answer

Cobro de paquete Microsoft Office

Hola, han descontado de mi tarjeta la anualidad del paquete Microsoft office, pero había registrado el paquete hogar el cual compramos con mi esposa, es posible que se cancele la suscripción que me descontaron de mi tarjeta de crédito y continuar con la…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-14T15:33:25.8766667+00:00
Administraciones Falar 0 Reputation points
answered 2026-05-14T16:25:45.2+00:00
Hector FC 27,625 Reputation points Independent Advisor
2 answers

Account Access

I no longer have access to an email/s that my original 365 purchase was used for. I have since been charged for the use of 365 which I do not have. Either send a refund or contact me and lets update my email information. Emails that I no longer have…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-13T19:12:27.25+00:00
Toby Grebe 0 Reputation points
answered 2026-05-13T23:12:22.15+00:00
Darhyl Amizola 41,645 Reputation points Independent Advisor
2 answers

Subscription went off twice in one month

I renewed my subscription and it went of twice. 1st on the 12 of May and again on the 13th of May.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-13T14:51:39.4633333+00:00
Pep Bierman Trust 0 Reputation points
commented 2026-05-13T15:27:30.4933333+00:00
Darhyl Amizola 41,645 Reputation points Independent Advisor
1 answer

Please provide the link to download my Payment Receipt

I Have entered Wrong email id in contact Email id field hence I am unable to get the payment receipt so i have updated the changes, but still I Am unable to get the payment receipt

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-13T09:18:03.61+00:00
Pramod Kumar 0 Reputation points
answered 2026-05-13T09:18:15.0233333+00:00
Q&A Assist
5 answers

request assistance in determining what I purchased

Dear Support Team,  I am writing to request assistance in determining what I purchased, as the description does not appear on my Purchases page. Would you please advise how I may identify the item or access the full purchase details? Thank you for your…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-03-10T18:59:48.17+00:00
JOSHUA LARSON 0 Reputation points
answered 2026-05-13T02:34:26.65+00:00
Bonnie Reed-Whitaker 0 Reputation points
1 answer One of the answers was accepted by the question author.

mixing personal and business accounts on a mac

I have personal 365 office on my Mac. I work with companies that use Teams. When I want to record a Teams meeting it says I must upgrade my account and opens an upgrade. Howver, they seems to require I open a business account. What do I do with my 365…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-12T14:15:05.3666667+00:00
Stephen Kennedy 20 Reputation points
accepted 2026-05-12T14:24:31.0433333+00:00
Stephen Kennedy 20 Reputation points
4 answers

Microsoft 365 Family

Hello, It says my subscription was cancelled. Why? It also said I redeemed points to continue it on April 30, 2026. How do I get my Outlook back to the way it was before? It's completely different now. Sherry

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-08T20:33:06.77+00:00
Sherry Grossman 0 Reputation points
commented 2026-05-12T06:36:47.19+00:00
Kai-H 17,495 Reputation points Microsoft External Staff Moderator
1 answer

Stop stealing from me!

Fileing complaint with BBB. Cansel subscription!! I thought I had canseled my subscription, but it was only one of ...who know its impossible to tell. The Billing section of zure is completly misleading and nearly imp[ossible to cansel.. I want my…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-11T18:29:50.43+00:00
Cody Kayak 0 Reputation points
answered 2026-05-11T23:02:26.3733333+00:00
Katerina-N 9,085 Reputation points Microsoft External Staff Moderator
2 answers

I want to cancel Copilot and keep Office 365.

I have an annual subscription for Office 365 Family plan and a monthly subscription for Copilot I want to cancel Copilot and keep Office 365.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-08T14:28:18.1633333+00:00
Gerald Spencer 0 Reputation points
commented 2026-05-11T22:30:10.7233333+00:00
Katerina-N 9,085 Reputation points Microsoft External Staff Moderator
1 answer

Cancelled Microsoft 365 but was still billed a month afterwards

Dear Mods, I cancelled my subscription and account in April and received an email confirming this, but today, I received an email invoice for July and £5.16 (the monthly payment) was deducted from my account, even though the invoice said that it was a…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-11T13:52:54.4833333+00:00
Mandy Amory 0 Reputation points
answered 2026-05-11T14:27:52.1933333+00:00
DaveM121 877.4K Reputation points Independent Advisor
2 answers

faild to sign in when attempt to close account

i can access my account normally, but when i attempt to close the account, i failed to login at "close account" link it keep telling wrong user name, and when try to recover it it want to send a recovery code to my mail.onmicrosoft.com which is…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-09T16:38:25.0333333+00:00
Anonymous
answered 2026-05-11T06:38:54.6933333+00:00
Xavier-D 8,410 Reputation points Microsoft External Staff Moderator
1 answer

Detailed invoice

I need a more detailed invoice for a microsoft purchase I made. The current order history does not give details.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-30T13:36:54.9133333+00:00
Tamika Kramer 0 Reputation points
edited an answer 2026-05-08T06:54:37.86+00:00
paulr0511 44,705 Reputation points Independent Advisor
2 answers

Connecting to Family Plan

I have been recently added to a family plan and nothing is connecting to the family plan. I have accepted the email and it shows up that I am added to the family saftey plan but will not connect anything as far as my onedrive, email, outlook, etc. How…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-05T13:11:40.5833333+00:00
Kristin 0 Reputation points
commented 2026-05-07T22:40:36.4733333+00:00
kagiyama yutaka 2,670 Reputation points
3 answers

Charges for 2 accounts

1.I have 2 microsoft accts. I was unaware of one that was being paid annually for several years. The other is 9.99 monthly. The yearly acct was Microsoft 365 Family. I need to cancel one of the accts & would like to know (from a live person) which…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-07T18:00:25.28+00:00
Beverly Buckles Varnadore 0 Reputation points
answered 2026-05-07T19:29:21.5233333+00:00
John Jefferson Doyon 69,480 Reputation points Independent Advisor
1 answer

Unable to update my credit card details for annual subscription payment of M365

I confirmed all credit card details are key in well.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-07T06:20:18.2466667+00:00
Chee Kheong Wong 0 Reputation points
answered 2026-05-07T06:59:11.56+00:00
Estrella721 37,885 Reputation points Independent Advisor
1 answer

Unknown Charges

I have 2 unknown charges on my credit card and one of them does not show up under the Find a specific charge under that card

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-07T01:39:06.29+00:00
Jeff Rottinghaus 0 Reputation points
answered 2026-05-07T02:12:13.74+00:00
EmilyS726 230.9K Reputation points Independent Advisor