181 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Android tags

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MFA device lockout - need internal MSFT help to reset MFA enrollments

Hello, Service: Microsoft Authenticator / Azure Scenario: my old MFA device broke, so I had to get a new phone. I did not reset my MFA enrollment before doing this. Result: I can no longer access ANY of my Azure accounts, because MFA is tied to a…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-07-09T20:33:57.54+00:00
Nicholas Campa 0 Reputation points
edited the question 2026-07-10T06:53:17.4566667+00:00
Hani-Ng 12,750 Reputation points Microsoft External Staff Moderator
2 answers

reset mfa microsft admin account

Dear Microsoft Support Team, My company uses Microsoft services with the administrator account address .onmicrosoft.com. I have now lost my MFA. I need assistance setting up a new MFA. What information do I need to provide to receive support for reset…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-18T08:23:21.33+00:00
NGUYEN TRUNG CHI HIEU 0 Reputation points
recommended 2026-07-06T07:14:47.2133333+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Outlook sign in from phone

Good evening, I just got a new business phone and downloaded every app i need to be able to sign in from it. Despite the fact i tried to connect after i installed the Microsoft authenticator it keeps asking me to fill the number given but i don't have…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-26T10:13:15.0033333+00:00
Kaidou, Aggeliki (contracted) 20 Reputation points
accepted 2026-06-26T14:45:39.92+00:00
Kaidou, Aggeliki (contracted) 20 Reputation points
1 answer

New phone signing out

I recently got a new phone and when I sign into the authentication app, it is asking for a code from the authentication app, but I can’t sign in without that code. Therefore, I’m not able to see all my emails. Any help would be appreciated.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-25T13:16:49.3866667+00:00
Kate Cropper 0 Reputation points
edited the question 2026-06-26T03:31:39.1233333+00:00
Dora-T 15,155 Reputation points Microsoft External Staff Moderator
3 answers

Locked Out of My Only Microsoft 365 Global Admin Account – Unable to Complete MFA

Hello, I am the only Global Administrator for our Microsoft 365 tenant and I am currently locked out of my admin account. Issue: MFA (Multi-Factor Authentication) is enabled by default for the Global Admin account. I cannot complete MFA because I no…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-09-17T10:43:06.83+00:00
Olsjan Bregaj 0 Reputation points
commented 2026-06-26T02:59:25.3266667+00:00
Michelle-N 19,700 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Access Admin Center Due to Expired MFA

I am unable to log in to the administration portal because my Microsoft Authenticator registration has expired, and I can no longer complete the multi-factor authentication (MFA) process. Please help me resolve this issue.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-25T04:15:40.1966667+00:00
HDAL ADMIN 0 Reputation points
commented 2026-06-25T23:52:42.4566667+00:00
Hani-Ng 12,750 Reputation points Microsoft External Staff Moderator
2 answers

URGENT - MFA Reset Request - Admin Account Blocked - MPN [Moderator note: personal info removed] - WEDATA CONSULT

Dear Microsoft Partner Support Team, I am writing to request an urgent reset of my Multi-Factor Authentication (MFA) as I am completely locked out of my admin account. ACCOUNT DETAILS: Full Name: [Moderator note: personal info removed] Company:…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-16T09:26:00.6533333+00:00
Hatem Jellouli 0 Reputation points
edited the question 2026-06-25T08:50:10.1166667+00:00
Griffith N 0 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Code notifications

Just completed a phone replacement and cannot get verification codes on new device.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-23T16:35:52.0833333+00:00
Christopher Williams 20 Reputation points
accepted 2026-06-25T03:27:13.9933333+00:00
Christopher Williams 20 Reputation points
2 answers

I cannot login to my admin portal for my MS 365

My name is [Moderator note: Personally Identifiable Information removed]. My email [Moderator note: Personally Identifiable Information removed] I have admin rights for my MS 365 account, but I cannot login to Admin portal. It ask me for You need to sign…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-24T13:54:50.57+00:00
Nick Mohammed 0 Reputation points
edited the question 2026-06-24T17:32:41.6833333+00:00
Ruby-N 12,570 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft İş Hesabıma Microsoft Authentication App den kod alamadığımdan dolayı giremiyorum.

Merhaba, organisation.onmicrosoft.com hesabıma, microsoft authentication uygulamasından kod alamadığımdan dolayı giremiyorum. Şirket benim adıma, herhangi bir müdürüm veyahut IT departmanım yok. MFA nın resetlenmesi gerekiyor. Bu hesabıma ait microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-24T14:02:44.83+00:00
enes aydin 0 Reputation points
edited the question 2026-06-24T15:01:14.1066667+00:00
Jack-Bu 6,775 Reputation points Microsoft External Staff Moderator
1 answer

"I accidentally redeemed a Microsoft 365 Business Premium product on my personal Microsoft account today. The subscription was intended for a different business account. I would like Microsoft to review whether the redemption can be reversed, transferred

"I accidentally redeemed a Microsoft 365 Business Premium product on my personal Microsoft account today. The subscription was intended for a different business account. I would like Microsoft to review whether the redemption can be reversed,…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-24T10:18:02.4133333+00:00
Mr Parsadh 0 Reputation points
answered 2026-06-24T10:53:01.9933333+00:00
Vergil-V 16,370 Reputation points Microsoft External Staff Moderator
2 answers

Hi Team, not able to login my email account [Moderator note: personal info removed], i am the only admin, few days back i lost my mobile.

Hi Team, Not able to login my email account [Moderator note: personal info removed], i am the only admin, few days back i lost my mobile and not able to do authenticator checks on my new mobile with same number, seems need to clear my MFA settings to get…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-17T08:57:17.8466667+00:00
Harikrishna Amshala 0 Reputation points
edited an answer 2026-06-24T10:17:42.42+00:00
Gabriel-N 20,050 Reputation points Microsoft External Staff Moderator
2 answers

back up issue

i tried to import on a new phone the authenticator data, tho when i do the log in on the new one the data is not transfered, both devices are android, what can I do?

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-22T05:34:09.9433333+00:00
ray leen 0 Reputation points
commented 2026-06-23T04:25:18.3666667+00:00
Hani-Ng 12,750 Reputation points Microsoft External Staff Moderator
1 answer

Old phone number gone and can't login the MS Authenticator.

I traded in my phone, and I can no longer access my old phone number. I need to update my phone number for Microsoft and Microsoft authenticator. I need help.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-22T19:13:13.2533333+00:00
Harrison, Kinsley Marrelle 5 Reputation points
edited the question 2026-06-23T01:20:07.81+00:00
Dora-T 15,155 Reputation points Microsoft External Staff Moderator
1 answer

how to reset Authenticator APP in new phone

I change new phone and didn’t make cloud data for Authenticator.Now I can’t use it to verify when I need to login my customer system ((Inter IKEA Group ) What can I do I do next step?

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-23T01:55:33.2533333+00:00
nancy wei 0 Reputation points
commented 2026-06-24T06:16:54.6666667+00:00
Hani-Ng 12,750 Reputation points Microsoft External Staff Moderator
1 answer

Old phone screen broke, cloud backup wasn't on.

My previous phone screen broke and i can't access it, and I did not have cloud backup on. How to retrieve my authenticator accounts onto my new phone? They didn't transfer automatically.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-23T06:17:45.4366667+00:00
Daphne Gambieraki 0 Reputation points
edited the question 2026-06-23T06:54:53.3733333+00:00
Hani-Ng 12,750 Reputation points Microsoft External Staff Moderator
1 answer

Unable to access information on some GDK tools because of new phone, cant get an auth code from the auth app

Hi, i recently got a new phone and my MS authenticator app wont display the codes to access information about GDK tools like xbstress.exe. I tried removing all my accounts on the auth app, and re-adding them, and now i have something called an Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-23T22:51:04.24+00:00
MargotPFS 0 Reputation points
edited the question 2026-06-24T00:09:07.15+00:00
Teddie-D 19,185 Reputation points Microsoft External Staff Moderator
1 answer

Unable to access Microsoft 365 tenant after losing MFA device - Only Global Admin account

Hello, I am the owner of a small business Microsoft 365 tenant. Recently, I changed my mobile phone and lost access to the Microsoft Authenticator app that was being used for Multi-Factor Authentication (MFA). Unfortunately: The affected account is the…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-24T01:34:50.6333333+00:00
Equipo de Soporte LENA Healthcare 0 Reputation points
edited the question 2026-06-24T02:22:52.62+00:00
Teddie-D 19,185 Reputation points Microsoft External Staff Moderator
2 answers

Request to Reset MFA due to Lost Device

Hi everyone, I am facing a critical issue and completely locked out of my Microsoft 365 Global Administrator account. I am the sole administrator for our tenant, so there is no other admin who can reset this for me from the backend. Affected Account:…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-24T04:31:25.87+00:00
Thao Pham 0 Reputation points
edited the question 2026-06-24T05:15:58.56+00:00
Hani-Ng 12,750 Reputation points Microsoft External Staff Moderator
1 answer

Recover Azure access after i lost my authenticator app

Good morning, i have lost my authenticator app and the backup of my phone does not include this app. Unfortunately my second global admin was on the same phone. What can I do, to regain access to my account and the tennant Thanks in advance Thomas

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-24T08:10:46.0766667+00:00
Thomas Hoffmann 0 Reputation points
edited the question 2026-06-24T08:46:42.56+00:00
Jack-Bu 6,775 Reputation points Microsoft External Staff Moderator