38 questions with Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS tags

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Billing refund

Hello, I’ve been a Microsoft 365 subscriber since January 2021, using the Microsoft 365 Family plan (Screenshot 2026-03-30 at 19.51.20.png). Recently, I reviewed my usage and realized that my needs would have been fully covered by a Personal plan. I…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2026-03-30T19:05:29.79+00:00
Oliver Rudland 0 Reputation points
answered 2026-03-30T19:41:50.8433333+00:00
John Jefferson Doyon 65,405 Reputation points Independent Advisor
1 answer

do I need to buy 365 again? I can't edit documents.

I can't edit Microsoft word documents, but I can open them???

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2026-02-09T20:11:56.0333333+00:00
THOMAS ROBLEE 0 Reputation points
answered 2026-02-09T21:01:37.98+00:00
EmilyS726 222.4K Reputation points Independent Advisor
2 answers

How may I permanently delete my account for MS 365. I have two accounts and am constantly confusing the One Drive data.

How may I permanently delete my account for Microsoft 365? I have two accounts, one for family and a personal account, and I am constantly confusing the OneDrive data. Is there an easy way?

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2026-02-08T00:56:18.5066667+00:00
w snyder 0 Reputation points
commented 2026-02-08T02:43:42.0566667+00:00
Marcin Policht 85,750 Reputation points MVP Volunteer Moderator
2 answers

Saving color document in word to a color pdf (Word for Mac)

I am not able to covert a color word document into a color pdf. Can you assist me? Thanks WC

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2026-02-03T18:51:34.3566667+00:00
winifred crock 0 Reputation points
commented 2026-02-03T21:15:28.06+00:00
Stefan Blom 337.8K Reputation points MVP Volunteer Moderator
3 answers

Subscription cancelation

My Microsoft 365 subscription was canceled, my payment information was updated months ago. But I kept getting these notifications to update the payment subscription. I did that…I just recovered notification that my account was canceled?

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2026-01-24T14:42:23.5366667+00:00
Henry Vance 0 Reputation points
answered 2026-01-24T15:57:21.87+00:00
Nathan Roberts (SN) 10,931 Reputation points Volunteer Moderator
2 answers

my login email is saved as a minor and i am not a minor.

my login email is saved as a minor and i am not a minor.

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2026-01-21T09:46:06.32+00:00
Marcia Mogale 0 Reputation points
answered 2026-01-21T14:10:40.2333333+00:00
DaveM121 864K Reputation points Independent Advisor
4 answers

Change Family Organizer

i need help to change the family organizer because he passed away Moved from: Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2026-01-14T02:11:42.0833333+00:00
Devin Smith 0 Reputation points
answered 2026-01-14T11:17:59.12+00:00
Gérard Oomens 121.1K Reputation points Volunteer Moderator
2 answers

Supprier une adresse mail

J'ai 2 adresses mail sur mon compte et j'aimerais en supprimer une. Comment faire ?

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2026-01-10T13:14:02.47+00:00
Laura Garcia 0 Reputation points
answered 2026-01-10T13:58:22.19+00:00
Sumit D - IA 164.8K Reputation points Independent Advisor
2 answers

I installed Microsoft Office on a Mac but I can't activate it

I bought Office and installed it in my new Mac desktop, but it doesn't let me use it. What am I doing wrong? Thanks in advance for any suggestions.

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2026-01-02T19:27:42.7833333+00:00
Luz Salazar 0 Reputation points
commented 2026-01-09T02:43:24.2933333+00:00
Brenda Tapley 0 Reputation points
1 answer One of the answers was accepted by the question author.

Microsoft 365 doesn't accept my personal email address to sign in

When I try to create my new Microsoft 365 Family account, it won't accept my personal email. When I type in my personal email account it says: "You can't sign up with a work or school email. Use your personal email instead." But I am using my…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-09-29T00:33:05.0566667+00:00
nancy 25 Reputation points
commented 2026-01-04T22:51:29.0666667+00:00
Kim Hofley 0 Reputation points
1 answer

Fix formatting of my Word for Apple document

On a 525 page manuscript written double spaced in Word for Apple, I hit the circular arrow like those above. The document when to single space and lost paragraph breaks and chapter breaks. I tried to create double space which it would do but still lost…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-12-24T17:29:32.5033333+00:00
Goldsmith, Geoffrey 0 Reputation points
commented 2025-12-28T14:39:31.48+00:00
Xavier-D 6,930 Reputation points Microsoft External Staff Moderator
1 answer

How do I change my verification mobile number

My Microsoft family 365 has expired but I can not pay for it because the phone number that you send the verification code to is no longer in use so I need to change the old number (**PII removed**) to the mobile number **PII removed** . But I can not…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-12-24T02:37:48.3066667+00:00
Martess Dowling 0 Reputation points
answered 2025-12-24T03:32:41+00:00
April P 5,425 Reputation points Independent Advisor
2 answers

I need to cancel an old account but I can't as the email address that it is attached to is no longer active

Hi, I need to deactivate an old account, as it is showing that my son has restrictions. I’m unable to log in because the email address linked to that account is no longer active. Could you please advise how I can have the account removed or…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-12-04T20:39:32.6366667+00:00
Kylie 0 Reputation points
answered 2025-12-04T21:20:41.5566667+00:00
Restee Miranda 14,030 Reputation points Independent Advisor
3 answers

Can I talk to a human being in this system?

Is there any way to talk to a human being in this system? I don't mean a chat, a real human.

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-12-04T14:51:32.42+00:00
Kathleen Stein 0 Reputation points
answered 2025-12-04T15:29:28.7933333+00:00
Gunasekar N 64,305 Reputation points Independent Advisor
1 answer

I cannot read what I type on Word as it is tiny

I cannot read what I type on Word as it is tiny what ever size I enter

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-11-21T14:02:06.2533333+00:00
Tricia Sadiq 0 Reputation points
answered 2025-11-21T14:37:10.3833333+00:00
DaveM121 864K Reputation points Independent Advisor
1 answer

probleme Nous ne pouvons pas traiter votre demande pour le moment. Certains utilisateurs, entités et emplacements ne sont pas autorisés à utiliser ce service. Pour cette raison, l’utilisation de technologies anonymes ou de cache de localisation lors de la

Nous ne pouvons pas traiter votre demande pour le moment. Certains utilisateurs, entités et emplacements ne sont pas autorisés à utiliser ce service. Pour cette raison, l’utilisation de technologies anonymes ou de cache de localisation lors de la…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-11-20T17:29:23.3133333+00:00
anas 0 Reputation points
answered 2025-11-20T18:03:45.83+00:00
DaveM121 864K Reputation points Independent Advisor
1 answer

Word 365 Security Updates for iMac on Up-To-Date Ventura OS

So Apple still provide me with Security Updates for my Mac based on Ventura Version as newest OS is said not to be compatible with my Hardware - Microsoft has released two recent Security Updates for the 5 apps under my £104.99/an subscription but wont…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-11-12T11:57:21.23+00:00
John Mills 0 Reputation points
commented 2025-11-12T13:53:43.4333333+00:00
John Mills 0 Reputation points
2 answers

I setup my 17 year old child with Microsoft family subscription but she can't login now

I setup my 17 year old daughter with Microsoft 365 family subscription so that she can share the data with all the family but she was only able to share with 1 person (my son) but not me. As she is the organizer of the Microsoft 365 family subscription…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-11-09T01:08:44.04+00:00
kwi peng sia 0 Reputation points
answered 2025-11-09T04:06:40.81+00:00
Arlene D 36,020 Reputation points Independent Advisor
2 answers

I have an order number when I purchased MS Office 365 family. How do I get my product key?

I purchased MS Office 365 Family when I started working for Sirius Tech. The company folded and now I need to use this subscription for my personal laptop. I have an order number but never received a product key.

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-11-07T03:00:45.5233333+00:00
Frederic Moreno 0 Reputation points
answered 2025-11-07T03:33:44.45+00:00
EmilyS726 222.4K Reputation points Independent Advisor
2 answers

Office 365 Family Plan impossible to access as a family member

My husband and I have a family account. He can use Microsoft 365 with no problems. I cannot. When I sign in, I can see my files but when I try to edit or change any of them I am directed to purchase Microsoft 365. I asked my husband to resend the…

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

38 questions
asked 2025-11-05T19:59:33.2766667+00:00
Mszig 0 Reputation points
answered 2025-11-05T20:59:25.63+00:00
Stefan Blom 337.8K Reputation points MVP Volunteer Moderator