75 questions with Microsoft 365 and Office | Sway | For education tags

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2 answers

sharing sway in the design mode

I want to share my Sway document but it is only sharing the Storyline version and the not the Design version

Microsoft 365 and Office | Sway | For education
asked 2026-04-23T13:31:11.4266667+00:00
Tracey Bird 0 Reputation points
commented 2026-04-24T09:31:26.55+00:00
Ana Le 410 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Sway has been down for a week

Sway has been experiencing issues for the past week. It takes a very long time to load, and when it finally does, we are unable to upload photos. Our academy relies on Sway for creating and sharing newsletters, and this outage is affecting all 7 schools.…

Microsoft 365 and Office | Sway | For education
asked 2026-03-11T10:14:51.9833333+00:00
Samina Khan 35 Reputation points
commented 2026-03-13T09:07:36.19+00:00
Tamara-Hu 14,455 Reputation points Microsoft External Staff Moderator
2 answers

Insert button in Sway is greyed out but worked yesterday - Deadline help!!

Insert button in Sway is greyed out but worked yesterday - Deadline help!!

Microsoft 365 and Office | Sway | For education
asked 2026-03-11T06:59:44.1433333+00:00
Caroline Rattray 0 Reputation points
commented 2026-03-12T16:20:38.84+00:00
Alina Le 1,675 Reputation points Independent Advisor
2 answers

Sway Not Loading

I am trying to open Microsoft Office -Sway is slow to load, and then it won't open.

Microsoft 365 and Office | Sway | For education
asked 2026-03-10T23:01:25.85+00:00
Terri Fontenot 10 Reputation points
commented 2026-03-12T06:51:02.7433333+00:00
Daniel-Vo 5,845 Reputation points Microsoft External Staff Moderator
2 answers

I have lost access to my SWAYS..do I need to renew my Microsoft 360?

Hello, I have had a live account for many years...and also served as. Microsoft Innovative Educator Expert for many years creating SWAYS for teaching. I can't seem to access my account with all of my SWAYS...(hundreds of presentations). I think I may…

Microsoft 365 and Office | Sway | For education
asked 2026-03-11T01:12:41.45+00:00
gen tremblay 0 Reputation points
edited an answer 2026-03-12T06:10:48.2833333+00:00
Vivian-HT 15,700 Reputation points Microsoft External Staff Moderator
1 answer

Unable to upload photos to Sway

The option to upload images in Microsoft Sway is unavailable. It just says there is a problem and we should try again later, but this has been an ongoing problem since last Thursday. Also, the application is taking about 5 minutes to open every time.

Microsoft 365 and Office | Sway | For education
asked 2026-03-09T15:18:25.83+00:00
Admin 30 Reputation points
commented 2026-03-11T15:06:50.5333333+00:00
Vy Nguyen 10,825 Reputation points Microsoft External Staff Moderator
1 answer

My sway account is not allowing me to upload pictures/images. The image button is grayed out?

I have created my sway account but it is not allowing me to upload images. I have tried to open my sway in a different browser, upload from one drive etc but no success. Please advise. Thank you

Microsoft 365 and Office | Sway | For education
asked 2026-03-06T14:23:03.82+00:00
Deputy Headteacher 5 Reputation points
commented 2026-03-09T17:37:51.5666667+00:00
Ian-Ng 12,605 Reputation points Microsoft External Staff Moderator
0 answers

Problems with Sway

When will the problem with uploading images to Sway be fixed? It's not been working since Thursday, so we've not been able to send out the weekly newsletter.

Microsoft 365 and Office | Sway | For education
asked 2026-03-09T15:30:47.48+00:00
Admin 30 Reputation points
edited a comment 2026-03-09T15:34:34.7866667+00:00
Clover-L 20 Reputation points Microsoft External Staff Moderator
1 answer

Missing Sway Presentations from My Account – Request for Full Re‑Indexing

Dear Microsoft Support Team, I hope you are doing well. I am facing a critical issue with Microsoft Sway. A large number of my old Sway presentations are not appearing in the “My Sways”, “Edited”, or “Viewed” sections on my laptop. However, more Sways…

Microsoft 365 and Office | Sway | For education
asked 2026-03-03T19:33:49.5933333+00:00
Mona Murad 1 Reputation point
answered 2026-03-03T19:56:43.22+00:00
Ryan-N 12,995 Reputation points Microsoft External Staff Moderator
1 answer

Links which I have added to a Sway document keep disappearing

I have added links to a Sway document - as I usually do - but when the document is refreshed the links have disappeared. This has happened multiple times now - and I have tried links to various sources and the same thing happens. This seems to be a…

Microsoft 365 and Office | Sway | For education
asked 2026-01-18T10:35:42.4333333+00:00
Clare Rich 0 Reputation points
commented 2026-01-20T14:41:15.77+00:00
Anonymous
3 answers

Please help.... Sway does not open anymore from word document keeps running...

Please help.... Sway does not open anymore from word document keeps running...

Microsoft 365 and Office | Sway | For education
asked 2026-01-12T11:03:59.04+00:00
Carmen Dominguez 5 Reputation points
answered 2026-01-13T09:32:55.0033333+00:00
Tina L 12,330 Reputation points Microsoft External Staff Moderator
2 answers

Uploading Word Doc to Sway isn't working

Hello. I am trying to upload a word doc into Sway, but it never gets past the Just a moment, we're creating a Sway. I've done all the troubleshooting steps I've found on other forms. I even let the document try to upload over night, and all I received…

Microsoft 365 and Office | Sway | For education
asked 2025-12-18T13:19:49.0633333+00:00
Gillespie, John (gillesjj) 100 Reputation points
commented 2026-01-09T10:53:20.17+00:00
Anonymous
2 answers

Why does Sway frequently fail to load?

Starting this weekend, I have been running into frequent errors loading Sways. If I refresh the page multiple times, it will eventually load. It's almost like I have to wait until the request hits a new server before it will work. Is there some sort of…

Microsoft 365 and Office | Sway | For education
asked 2025-11-17T17:55:24.5366667+00:00
Peter Schamber 0 Reputation points
answered 2025-11-24T23:24:51.5+00:00
Jay Tr 12,015 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Sway - Issues with duplicating, running slowly and issues adding images

Please could someone advise why I am getting an error message when duplicating a sway publication, it is unable to complete my request and I am also finding that Sway is running slowly no matter what browser I use (Edge or Chrome as these are the only…

Microsoft 365 and Office | Sway | For education
asked 2025-11-13T11:58:39.56+00:00
Rebecca Jenkin 10 Reputation points
commented 2025-11-17T17:51:00.6+00:00
Peter Schamber 0 Reputation points
2 answers

Why can’t I log back into Microsoft Sway using the Safari browser? Last night I was still able to edit my Sway using Safari on my MacBook?

Why can’t I log back into Microsoft Sway using the Safari browser? Last night I was still able to edit my Sway using Safari on my MacBook.

Microsoft 365 and Office | Sway | For education
asked 2025-11-14T06:18:43.3633333+00:00
SITI MUNIRA 0 Reputation points
commented 2025-11-17T02:21:11.81+00:00
Sophie N 14,780 Reputation points Microsoft External Staff Moderator
1 answer

Create new admin

So one of our employees has left and we forgot that they were the owner our SWAY. We need to delete them and add a new administrator. Anything we can do?

Microsoft 365 and Office | Sway | For education
asked 2025-11-10T03:12:08.1633333+00:00
commented 2025-11-13T06:47:16.66+00:00
Jade Ng 11,420 Reputation points Microsoft External Staff Moderator
1 answer

Where can I find my previously made Sways in my Microsoft 365 Account?

Hi there. I need your help. I had several Sway files, which I've been using for my Microsoft Innovative Educator Expert discussion and work. It's been years (since 2016) since I made, modified, and used those files, and when I checked it, it's all…

Microsoft 365 and Office | Sway | For education
asked 2025-03-25T01:29:29+00:00
Anonymous
1 answer

Embedding Panopto Videos into Sway

Hi, At our University, staff and students use Panopto Video. Video is an important mode of delivery for both learning and assessment. We want to embed these within Microsoft products like Sway and PowerPoint. Since the option for direct video upload was…

Microsoft 365 and Office | Sway | For education
asked 2024-12-16T23:16:20+00:00
Anonymous
1 answer

Sharing Sway links with anyone

I am trying to share my Sway with parents as a school newsletter. When I press share the option to share with anyone with this link doesn't appear, does anyone know how to sort this?

Microsoft 365 and Office | Sway | For education
asked 2024-12-18T21:58:50+00:00
Anonymous
3 answers

I post my Sway newsletter to our school website (sharing it to all who have a link) and it will open in Chrome, but if accessed through MS Edge, it requires a log in. How do I get around this?

I post my Sway newsletter to our school website (sharing it to all who have a link) and it will open in Chrome, but if accessed through MS Edge, it requires a log in. How do I get around this?

Microsoft 365 and Office | Sway | For education
asked 2024-10-22T10:22:05+00:00
Anonymous