52 questions with Microsoft 365 and Office | Microsoft Family Safety | Other | Other tags

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How can I "remove consent" if I am the only family member listed?

I purchased a solitaire game for my 70 year old wife to play. However, am directed to Xbox to verify her age. This lead to discovery that my profile information still shows Region/County as Korea where we haven't lived since 2008. I then went to profile…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2026-01-20T17:39:14.27+00:00
John Peterson 0 Reputation points
answered 2026-01-21T07:10:49.3733333+00:00
Xavier-D 3,820 Reputation points Microsoft External Staff Moderator
3 answers

I added myself as a parent to a child account and all my aliases are in this account, and it appears as though the system thinks of me as a child due to incorrect birth year adjust. Need to convert back to appropriate age, online steps don't work.

Hi there, My outlook acct was changed to a child's account and am also as parent, issue initially was to sort out a windows 365 family sharing issue. All my accts are listed as 12yrs and being an adult, currently denied certain accesses now across board.…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2026-01-05T15:39:09.8666667+00:00
LH 0 Reputation points
answered 2026-01-05T16:34:23.0466667+00:00
John Oliver 10,730 Reputation points Independent Advisor
1 answer

microsoft family

how can i get out of a microsoft family but on the organizer side it doesn't show any family Moved from: Microsoft Teams | Microsoft Teams Free | Other

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-12-30T16:02:37.03+00:00
jacob nguyen 0 Reputation points
edited the question 2025-12-30T18:59:02.37+00:00
Gérard Oomens 116.6K Reputation points Volunteer Moderator
3 answers

Trace ID: [Moderators note: PII removed]. parental controls

how do i fix family security safety having me ask permission when im not in a family. Moved from: Microsoft Partner Center | Other

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-11-28T23:27:27.69+00:00
kobe edwards 0 Reputation points
commented 2025-12-26T06:45:41.3333333+00:00
Ami-T 4,280 Reputation points Microsoft External Staff Moderator
1 answer

I need to remove an organizer from our family group who no longer has access

When I try to remove the organizer it says that person cannot be removed. I've removed consent on all the members but it still won't let me remove this orphaned organizer. I've also tried to remove the members and then I would just leave the group and…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-12-19T03:28:36.4266667+00:00
Thomas Miley 0 Reputation points
commented 2025-12-22T14:02:47.09+00:00
Xavier-D 3,820 Reputation points Microsoft External Staff Moderator
2 answers

I can not open Outlook on my new Samsung Galaxy S25 Ultra

I bought a new Samsung Galaxy S25 Ultra 4 days ago and have been trying to open Outlook on my phone. I can open all of my Outlook as it looked before on my previous phone on the web but can not open after uninstalling and installing many times. Verizon…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-12-17T21:45:40.7633333+00:00
laffpro 0 Reputation points
answered 2025-12-17T22:25:01.7266667+00:00
Marcelo Mendoza 10,375 Reputation points Independent Advisor
2 answers

MY EMAILS ARE GOING TO FILLING THE JUNK TO MY CUSTOMER

Hello SPLS team, Please remove us from your emails. There must be a technical error in your emails. We are receiving 15000-20000 emails per hour. Please please remove from us from this email list. Our systems are down due to this.

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-11-28T16:27:55.8733333+00:00
ops 1 0 Reputation points
answered 2025-11-28T17:07:04.2333333+00:00
Edward Schlobohm01 10,105 Reputation points Independent Advisor
1 answer

how to find out the email address of family organiser

how to find out the email address of family organiser? Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-11-16T13:14:32.76+00:00
Oscar Roberts 0 Reputation points
answered 2025-11-16T18:52:47.0366667+00:00
Aymeric-B 25,515 Reputation points Independent Advisor
2 answers

endless loop of parental consent.

Hello, when my son signs into xbox it brings up the screen for me to sign in and give consent for him to play. When I select "this is xbox" and sign into this account. It just brings me to a gray screen doing nothing. And when i try to approve…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-11-09T13:24:19.6233333+00:00
Ben Dover 0 Reputation points
commented 2025-11-12T02:28:33.36+00:00
Amali Lesa 5 Reputation points
1 answer

Microsoft Family Restriction after leaving

I had myself added to a family which I was having my own personal connection with them before but now I left due to how annoying it is for the Parental control within my Microsoft account. I cannot access ChatGPT and I tried requesting for their approval…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-11-06T05:43:12.17+00:00
Rae 0 Reputation points
commented 2025-11-10T06:44:49.4133333+00:00
Kai-H 9,135 Reputation points Microsoft External Staff Moderator
1 answer

REFUND OF AMOUNT €19.683,95

Dear All, I would like to ask you the refund of amount €19.683,95 as tax 5% for the below mentioned invoices: Nr 9881741430 amount of €154.950, Νr 9881741440 amount of €121.807,28 and Nr 9881741436 amount of €116.921,76 total amount of …

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-11-04T14:02:59.57+00:00
Pirgiotaki Afroditi 0 Reputation points
edited an answer 2025-11-04T14:45:29.42+00:00
Anonymous
2 answers

My other account has been accidently set up as a kid account

My other Microsoft account appears to have been accidentally set up as a child account. It’s been quite a while since I created it, and I don’t remember exactly what information I used at the time. I believe I might have set up my own account as a child…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-10-30T17:51:08+00:00
D Roberts 0 Reputation points
answered 2025-10-31T22:47:36.8633333+00:00
Katerina-N 4,275 Reputation points Microsoft External Staff Moderator
1 answer

Family Saftey

I want to know where and how I'm able to disable Family Saftey feature.

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-10-31T13:25:56.3033333+00:00
Breckyn Cline 0 Reputation points
answered 2025-10-31T14:58:02.02+00:00
JC 8,085 Reputation points Independent Advisor
1 answer

Assistance Needed: Unknown Family Organizer in Microsoft Family Group

Dear Microsoft Support, I am seeking assistance regarding an issue with my Microsoft Family account. I recently discovered that I am listed as a member in a Microsoft Family group, but the Family Organizer is someone I do not recognize and is not part of…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-10-15T08:27:46.2566667+00:00
Saleh Saad 0 Reputation points
answered 2025-10-15T12:59:34.8666667+00:00
Xavier-D 3,820 Reputation points Microsoft External Staff Moderator
1 answer

Bluetooth connection not working on my desktop pc how can I find the correct driver?

I just need some help thanks Kenneth Crosswell ******@xtra.co.nz

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-08-26T05:21:41.4266667+00:00
Kenneth Crosswell 0 Reputation points
answered 2025-08-26T05:56:16.5866667+00:00
Estrella721 32,280 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Microsoft 365 Administrator Certificate Not Received

I hope this message finds you well. I am writing to inform you that I successfully passed the Microsoft 365 Administrator exam on Monday, July 21, 2025. However, it has now been over 12 hours, and I have not yet received my official certificate…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-07-23T07:06:00.52+00:00
Mohammad Jafar Shadab 20 Reputation points
accepted 2025-07-23T16:22:45.6+00:00
Mohammad Jafar Shadab 20 Reputation points
5 answers

Parental control

I can't move my son of a count of your mother. Is impossible. I try everthing

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-06-12T13:46:38+00:00
Anonymous
1 answer

My Account has been Locked

Dear Microsoft Team, I hope this message finds you well. My personal account which has been unexpectedly locked. I am unsure of the reason behind this action and would appreciate it if you could inform me of the cause so I can avoid a recurrence in the…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-06-16T09:53:47+00:00
Anonymous
1 answer

plise

Subject: Request to Remove My Account from Microsoft Family Group Hello Microsoft Support, My Microsoft account ([your_email_here]) is stuck in a Family Group. I am registered as a child, and the parent account that added me is no longer accessible…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-06-03T18:34:30+00:00
Anonymous
1 answer

how to purge family safety

i did everything in my power to delete it how do i purge everything related to microsoft family features/ microsoft family safety/ microsoft parental controls on my computer i dont mean pause, or deactivate i mean delete EVERYTHING related to it without…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
52 questions
asked 2025-05-15T11:09:34+00:00
Anonymous