16,545 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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2 answers

How to Log Into Admin Account

I recently got a new phone and cannot receive a code from my authenticator app to sign in to my Outlook email or Microsoft Admin account. I am the only currently assigned admin user and need assistance.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-18T19:06:26.0266667+00:00
Kyleigh Roberts 0 Reputation points
commented 2026-05-21T04:42:59.8266667+00:00
Vivian-HT 15,865 Reputation points Microsoft External Staff Moderator
2 answers

i cannot gid rid of my office account

I am told i have AN unlicensed account. I have a personal account but the old business account keeps interfering and I cannot cancel it.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-21T02:59:41.8233333+00:00
james williams 0 Reputation points
answered 2026-05-21T03:33:57.5066667+00:00
Vivian-HT 15,865 Reputation points Microsoft External Staff Moderator
3 answers

How do I transfer my Authenticator to a new phone device

How do I transfer my Authenticator to a new phone device Moved from: Microsoft 365 and Office / Office Online Server

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-12-07T01:58:27.82+00:00
Dr Paul Annells 10 Reputation points
commented 2026-05-21T02:47:16.9266667+00:00
Jade Ng 11,590 Reputation points Microsoft External Staff Moderator
1 answer

I have an orphaned Microsoft tenant that is still billing

This is a billing escalation. I have an orphaned Microsoft tenant that is still billing. I cannot access the tenant, and charges exceed $7,000. I need Billing Operations to disable recurring billing

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-13T01:47:21.1033333+00:00
Hal Kurz 0 Reputation points
commented 2026-05-21T02:46:01.2733333+00:00
Jade Ng 11,590 Reputation points Microsoft External Staff Moderator
1 answer

Phone authenticator does not connect with work computer

I need to get a approve sign in code for my work computer, but it does not show up on my phone Moved from Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-19T16:33:35.0466667+00:00
Crystal Hawkins 0 Reputation points
edited an answer 2026-05-21T02:20:42.22+00:00
Jade Ng 11,590 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Authenticator Sign-in Loop

I’m currently trying to log into a business email that needs a Microsoft Authenticator code to verify my login however when I’m on the app I’m also signed out of that same Authenticator app so I’m stuck in an endless loop of not being able to verify the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T19:02:10.1333333+00:00
Euan 0 Reputation points
edited the question 2026-05-20T23:38:39.1566667+00:00
Vivian-HT 15,865 Reputation points Microsoft External Staff Moderator
2 answers

Refund for cancelation

Hello, I accidentally purchased a subscription and would like to request a refund and cancellation. I did not intend to subscribe, and I would appreciate your help reversing the charge if possible. I was not planning on this expense and would like it to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T21:27:48.5766667+00:00
Nathan East 0 Reputation points
edited an answer 2026-05-20T22:25:43.8033333+00:00
Kai-L 13,295 Reputation points Microsoft External Staff Moderator
1 answer

365 Admin Center - Export group members option is missing

I administer two different domains, and in one company, Admin Center...Active Teams and Groups...when I select a group(s), the Export option shows 'Export group members'. But for my other company, that option is not there. How can I get that option to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T20:28:40.7333333+00:00
Chris 0 Reputation points
edited an answer 2026-05-20T22:12:32.7266667+00:00
Ian-Ng 13,105 Reputation points Microsoft External Staff Moderator
1 answer

How to get info which email adresses are linked to a MS Tenant

Hi there, a customer of our company is struggling with a activated tenant on his company domain without his knowledge. How can we get information about the admin email adress of a listed tenant id when searched by…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T18:20:06.28+00:00
M365 Administrator 0 Reputation points
edited an answer 2026-05-20T21:28:44.64+00:00
Ryan-N 13,085 Reputation points Microsoft External Staff Moderator
1 answer

Inconvenientes con authenticador

Buenas tengo un inconveniente con un usuario del trabajo que tengo vinculado mi authenticador en su momento había perdido el teléfono donde estaba la cuenta y el autenticador cuando trate de iniciar en un nuevo dispositivo me pide verificar pero no tengo…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T17:07:07.43+00:00
Cesar Gutierrez 0 Reputation points
edited an answer 2026-05-20T21:12:17.32+00:00
Lia V 6,445 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Need to cancel and I cannot log in - stuck in endless loop

A year ago I signed up for a Microsoft 365 business account trial that lapsed into an annual subscription. Additionally, I have two other accounts through my university and a personal account. I have a new phone and the authenticator app did not keep the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-19T20:47:04.8733333+00:00
Rachel Porter 20 Reputation points
edited a comment 2026-05-20T20:59:59.2866667+00:00
Lia V 6,445 Reputation points Microsoft External Staff Moderator
1 answer

Upgrade from Microsoft 365 Personal to Microsoft 365 Business

How can I upgrade from Microsoft 365 Personal to Microsoft 365 Business?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T18:24:37.8533333+00:00
Shane Smartt 0 Reputation points
answered 2026-05-20T18:54:20.36+00:00
Ryan-N 13,085 Reputation points Microsoft External Staff Moderator
2 answers

moving account to business

how do i transfer my account from a personal account to a business account.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-19T17:53:02.85+00:00
Sean Drury 0 Reputation points
commented 2026-05-20T18:04:51.4633333+00:00
Alexis-NG 15,860 Reputation points Microsoft External Staff Moderator
2 answers

How to store user selections in Power BI as a bookmark and store them

I have a requirement to enable users to make selections in a Power BI report on the web on a browser and store them as a bookmark. This is so that users can create bookmarks based on their selections and have access to them again when logging in to the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T15:22:33.6333333+00:00
Rajesh Bhardwaj 0 Reputation points
answered 2026-05-20T17:31:35.9666667+00:00
Gérard Oomens 122.6K Reputation points Volunteer Moderator
5 answers One of the answers was accepted by the question author.

Work account changed to personal

I created a work account. Subscribed to M365 Business. When I went to log in the account has been moved to 'personal' and i have no access to my Work account or my M365 Business subscription. What's happened!?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-19T15:19:22.39+00:00
Keith O'toole 0 Reputation points
accepted 2026-05-20T16:24:56.87+00:00
Keith O'toole 0 Reputation points
1 answer

Closing my account

I am trying to close my personal Microsoft account but I keep getting ‘You need to leave your work organization’. I have no work/school account and cannot leave any organization. What is the fix for this? Thank you

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T15:15:48.0866667+00:00
h f 0 Reputation points
answered 2026-05-20T15:53:56.7366667+00:00
Sumit D - IA 168.6K Reputation points Independent Advisor
2 answers

Wrong Microsoft Subscription

Hello, I was trying to begin a 365 subscription and I accidentally clicked personal not work. It has now duplicated my account and I really need some help to get this sorted.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-19T13:17:24.0466667+00:00
J Berry 0 Reputation points
commented 2026-05-20T15:24:13.52+00:00
Demi-N 16,590 Reputation points Microsoft External Staff Moderator
2 answers

error code 500121

I am trying to use the authenticator app to log into a customers portal and getting error code 500121

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-18T15:56:59.58+00:00
Robert Saunders 0 Reputation points
commented 2026-05-20T15:21:46.45+00:00
Demi-N 16,590 Reputation points Microsoft External Staff Moderator
3 answers

cannot use the email to log in for onmicrosoft.com for admin purposes

Hi no matter where I try and use my onmicrosoft.com email for admin issues with my main M365 email domain name i cannot log in anywhere with it

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-19T14:21:03.7666667+00:00
Miiyu 0 Reputation points
commented 2026-05-20T15:07:03.76+00:00
Lia V 6,445 Reputation points Microsoft External Staff Moderator
2 answers

Payment Notification emails

How do I change the email for our payment notifications?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-19T12:30:06.11+00:00
Equus Environmental 0 Reputation points
commented 2026-05-20T14:46:28.7633333+00:00
Jess-Q 10,905 Reputation points Microsoft External Staff Moderator