4,048 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Not able to access Microsoft 365

Why am I unable to access Microsoft 365 my subscription is not expired

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T23:20:36.1766667+00:00
LORRAINE WILLIAMS 0 Reputation points
commented 2026-07-13T23:22:05.3866667+00:00
LORRAINE WILLIAMS 0 Reputation points
1 answer

BILLING ISSUE

Hi my Credit card was stolen so the bank sent me a new card. I logged into my account and changed the old credit card number to the new one but I am still getting the BILLING ISSUE ERROR. " There's a billing issue with your microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T22:16:58.01+00:00
Salvador Soto 0 Reputation points
answered 2026-07-13T23:02:09.5833333+00:00
Jeronimo Fuerte 42,030 Reputation points Independent Advisor
1 answer

Mistakenly assigned subscription to an old email address

Not even sure how that happened but an old email/account came up when I was renewing my subscription. Now it is not showing my previously assigned Family connections. Is there a way for me to release the subscription # or reassign it to the correct…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T20:45:06.7266667+00:00
Christy Sparks 0 Reputation points
answered 2026-07-13T22:00:48.8333333+00:00
paulr0511 46,320 Reputation points Independent Advisor
1 answer

Microsoft will not accept credit card

I am trying to activate my Microsoft 365 family and when i go in, it will not allow me to enter my credit card. I did call my bank and they verified there are no issues on the credit card side.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T20:22:11.33+00:00
Steve Bill 0 Reputation points
answered 2026-07-13T20:55:03.77+00:00
EmilyS726 247.2K Reputation points Independent Advisor
1 answer

Why am I being asked to renew my 365 subscription when I renewed it in June

I renewed my MS 365 subscription back in June using a different payment method to normal but still using my usual MS account, I am now being told that I need to renew or I will lose access to all my cloud storage, applications etc. I have no intention…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T19:50:55.8933333+00:00
Mike Hollowood 0 Reputation points
answered 2026-07-13T20:49:02.9766667+00:00
John Jefferson Doyon 78,465 Reputation points Independent Advisor
0 answers

Sanner issues and billing

Billing, my account appears to be suspended due to billing but I just paid this year. Not sure why the annual is due again this year? I need help with my scanner. I will only scan one page at a time. I would like to scan multiple pages and view after…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T20:34:11.1933333+00:00
Sellina Reeves 0 Reputation points
1 answer

Billing, I am being over charge.

I have problem with billing. I am charged two time on my monthly payment.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T19:31:57.65+00:00
Annette F Willis 0 Reputation points
answered 2026-07-13T20:06:45.3566667+00:00
John Jefferson Doyon 78,465 Reputation points Independent Advisor
0 answers

Faulty charges on my account

My card has been charged multiple times through my microsoft account and I'm unable to contact anyone about it. I've looked into it through all available resources and tried to investigate the charge through the manage payments section. I'm unable to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T13:39:54.3+00:00
Caleb Overton 0 Reputation points
edited the question 2026-07-13T17:16:04.32+00:00
Caleb Overton 0 Reputation points
0 answers

Not able to log in to MS account

I am trying to sign in to my Microsoft account (******@me.com) but I always get stuck on a FIDO sign‑in page: https://login.microsoft.com/consumers/fido/get That page requires facial recognition, fingerprint, PIN, or a security key, but I have not…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T16:40:38.65+00:00
Lars-Gunnar Svensson 0 Reputation points
1 answer

Billing Questions, 2 Different Payment Forms

Hello, I received an email that a certain card payment for Microsoft 365 personal subscription declined. When I go to my account to update, it has a different card payment on file and it is up to date. I may have two different subscriptions…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T15:34:03.1066667+00:00
David Mora LPC 0 Reputation points
answered 2026-07-13T16:16:31.2033333+00:00
Lester Bernard Reyes 83,055 Reputation points Independent Advisor
1 answer

Removal of a redundent email address

Removal of an old email address: --PII REMOVED-- from microsoft

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-10T13:53:03.4066667+00:00
Vaughn Stevens 0 Reputation points
commented 2026-07-13T15:56:16.8466667+00:00
Lucus-V 9,045 Reputation points Microsoft External Staff Moderator
1 answer

how to change my recurring subscription method

My subscription card is no longer valid and I want to change the payment card. I have recurring paid subscription. I follow the instructions, but it will not verify the card I want to use, even though it already has those details

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T13:16:10.4233333+00:00
Nesta Mumford 0 Reputation points
answered 2026-07-13T13:51:41.1633333+00:00
Darhyl Amizola 46,295 Reputation points Independent Advisor
1 answer

Microsoft 365 Family subcriptions issue, with product key however just unable to activate and just keeps asking a payment method

Hi, My Microsoft 365 Family subcriptions issue, with product key however just unable to activate and just keeps asking a payment method Thanks,

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T12:43:51.6133333+00:00
Ariel Bercide 0 Reputation points
answered 2026-07-13T13:26:47.65+00:00
John Jefferson Doyon 78,465 Reputation points Independent Advisor
2 answers

I've been charged twice. What should i do

My account is "[Removed PII]@gmail.com" I've been charged twice. on18/05/26 and 02/07/26

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-03T01:17:43.0433333+00:00
edited an answer 2026-07-13T13:11:31.01+00:00
Stefan Blom 345.1K Reputation points MVP Volunteer Moderator
1 answer

Double billing

I was billed twice in the month of July. the 6 and the 9. refund me my money asap. Now yall telling me i dont have a subscription about i try reaching out to help and support.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T11:36:12.04+00:00
Fatima Elbena 0 Reputation points
answered 2026-07-13T12:10:23.8333333+00:00
Estrella721 42,765 Reputation points Independent Advisor
0 answers

.I have main MS365 account, and accidental Outlook account that need linking

If I have to permanently lose access to my Virgin Media email account, can I continue to use that email address as the sign-in name for my Microsoft 365 account, provided my recovery email (Gmail) and phone number remain current? If the answer is no,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T10:32:55.77+00:00
David Ensor 0 Reputation points
1 answer

keep getting asked to sample the trial for free (I have purchased a yearly sub in March)

I need help with my Microsoft account I paid for a yearly subscription, and I am asked whether I would like to trial a Microsoft account and I am having the hardest time trying to log in I have a student login and a personal login I tried to find a…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T08:56:27.4566667+00:00
lynda lynch 0 Reputation points
answered 2026-07-13T09:32:39.2833333+00:00
John Jefferson Doyon 78,465 Reputation points Independent Advisor
0 answers

Unable to pay subscription renewal online

I am having trouble paying my renewal online and dont do PayPal, can you help please.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T08:36:59.9033333+00:00
Helen Wood 0 Reputation points
0 answers

Subscription Payment issue of Microsoft 365 Basic

Sir, We are facing payment issue related to the Microsoft 365 Basic subscription and due to expiring of the subscription, we can'not received and send any mail. When we are subscribing, the system showing undermentioned ERROR. Please resolve our issue…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T08:28:10.2933333+00:00
Krishna Kr Singh 0 Reputation points
1 answer

Cancelling payment for microsoft 365

I have received an email stating that my subscription renewal fee for microsoft 365 will be taken from my account on the 11th August, I have tried to cancel this through my account and followed the instructions but on the 365 it says TRY FOR FREE. I have…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T07:21:57.4166667+00:00
bryan noyes 0 Reputation points
answered 2026-07-13T08:01:05.2166667+00:00
Gunasekar N 71,955 Reputation points Independent Advisor