216 questions with Microsoft 365 and Office | Microsoft Family Safety | For home | Other tags

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Family Security Bug

I am an adult and the organizer of my Microsoft Family group, but the system keeps flagging me as a child. Editing my birthdate does not fix it, and restrictions persist even after deleting/recreating accounts. On top of that, Microsoft forces me to use…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-17T10:29:38.1866667+00:00
ed Cao 0 Reputation points
edited an answer 2026-02-23T01:31:36.6766667+00:00
Katerina-N 9,075 Reputation points Microsoft External Staff Moderator
2 answers

Family safety is blocking me as the parent

Hi, Somehow Family Safety was activated on my account when I am the Parent. I have upgraded my laptop, and Microsoft continually blocks me out requesting I get permission from myself. I have tried everything suggested by your automated responses and…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-10T01:13:45.1133333+00:00
Steve Antoniadis 0 Reputation points
commented 2026-02-23T00:00:49.66+00:00
Emma1-N 6,920 Reputation points Microsoft External Staff Moderator
1 answer

Can't aprove my child account

Hello im trying to aprove my child account but for some reason it's not letting me. Can you help? Saying that my signature is not correct. When it's my name . Moderator: Moved from System Center Service Manager

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-22T15:37:03.1533333+00:00
Deimante Sudeikiene 0 Reputation points
answered 2026-02-22T17:04:25.5833333+00:00
Arlene D 36,045 Reputation points Independent Advisor
2 answers

I need to change my birtdate but the screen doesn't allow me to

My birthdate is recorded as my son's and when I go to edit it, the edit screen is grey and does not allow me to type in the boxes Move from Microsoft 365 and Office | Access | For home | Windows

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-20T03:43:37.1866667+00:00
Veronica Toohey 0 Reputation points
commented 2026-02-22T06:24:46.71+00:00
Kai-H 16,930 Reputation points Microsoft External Staff Moderator
1 answer

Adult account incorrectly classified as child in Microsoft Family – cannot join new family group

Hello, My Microsoft account is currently being recognised as a child account within Microsoft Family, even though I am an adult and my date of birth on the account has always been correct (18+). I joined a family group approximately one year ago, at…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-19T13:19:28.9166667+00:00
Jeeva Kumaresan 0 Reputation points
commented 2026-02-19T17:10:56.0833333+00:00
Jeeva Kumaresan 0 Reputation points
2 answers

Spam or Actual Contact

We receive quite a number of calls purporting to be from Microsoft in Reading. Is this likely or is this spam?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-19T09:42:45.3566667+00:00
Greg Stevenson 0 Reputation points
answered 2026-02-19T10:37:15.3733333+00:00
paulr0511 44,690 Reputation points Independent Advisor
2 answers

family group

I can't accept an invite to join my family group - this message comes up when you press the accept link - Sorry, something went wrong. We’re not sure what happened, but refreshing the page may help, or trying again in a little while. Moved from…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-19T06:03:35.7233333+00:00
Daniel Riddle 0 Reputation points
answered 2026-02-19T08:25:49.7333333+00:00
Arlene D 36,045 Reputation points Independent Advisor
2 answers

Kids account created by mistake

“My account was accidentally created with the wrong birthdate (2026). I am an adult and need the account reclassified from child to adult.” Moved from: Exchange Online

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-16T23:49:37.9766667+00:00
Grand Design Remodeling 0 Reputation points
commented 2026-02-18T21:57:26.67+00:00
Alex_T 6,380 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

how do i remove a family safety organiser who has passed away?

we use the computer at the Mens shed and the previous person had a family safety organiser setup, but we wish to remove this process. what steps are required to fix the issue as the person has passed away?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-17T01:18:28.45+00:00
Cessnock Men 20 Reputation points
commented 2026-02-18T05:53:28.2533333+00:00
Cessnock Men 20 Reputation points
2 answers

we’re having trouble processing your payment and we’d like to get it ...

Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Get more info L3FsGiXOyUeWINq6.35.572.4

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-16T02:23:42.04+00:00
Josh Sharrock 0 Reputation points
answered 2026-02-16T02:59:13.8966667+00:00
Darhyl Amizola 40,995 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

How to reset child's outlook account password

I have tried and failed to find the link to reset my son's account, he is 5 and is having a hard time remembering the password you guys had him set. Since the Family Safety app doesn't have a way to do it, how is he supposed to reset his password?

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-15T22:01:24.49+00:00
Christopher Lujan 20 Reputation points
accepted 2026-02-16T02:11:12.8833333+00:00
Christopher Lujan 20 Reputation points
2 answers

Parental Consent problem

My account is stuck in a family group with parental consent from an old organizer account that no longer exists. I cannot access this account and need consent removed so I can leave the family. Moved from: <Microsoft System Center | Other>

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-14T18:37:38.33+00:00
waffle 0 Reputation points
edited the question 2026-02-16T00:39:50.26+00:00
Xavier-D 7,920 Reputation points Microsoft External Staff Moderator
3 answers

I need assistance setting the Date of Birth on my daughter's account.

My daughter's account <PII Removed>@outlook.com is not letting her log on. It is requesting age verification, but is then caught in a loop. When I go to manage her profile in Microsoft Family I am unable to see the page Marvin (AI chatbot)…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2025-11-13T08:01:03.7733333+00:00
Michael Plenty 0 Reputation points
commented 2026-02-14T08:46:21.8266667+00:00
Michael Plenty 0 Reputation points
1 answer

I have two separate accounts. I was charged $139.09 twice. I noticed I have two Family accounts.

I was charged for two family accounts. I was charged $139.09 twice. I need to delete one of the accounts. Also, the one account thinks I'm a child. We have no children in the household any longer.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-13T12:53:10.08+00:00
Richard Riles 0 Reputation points
answered 2026-02-13T13:28:21.0366667+00:00
EmilyS726 229.4K Reputation points Independent Advisor
1 answer

I cannot log into my old family account as my account is hacked and terminated

I need to log into my old family account to remove my child there to allow him in my new family account. To prevent further misuse, microsoft has permanently suspended my old hotmail account. This action is irreversible and ensures that my data remains…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-09T21:26:53.53+00:00
Willem 0 Reputation points
answered 2026-02-10T06:53:58.62+00:00
Xavier-D 7,920 Reputation points Microsoft External Staff Moderator
2 answers

how do i move my child from an old family account to a new family account while my old address has been hacked

My account has been hacked. As a result, i do not longer have access to the old hotmail account. I had to start a new hotmail/outlook account and also another 365family. I cannot invite my son as he is still in the old family acocunt and I cannot…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-09T21:05:06.39+00:00
Willem 0 Reputation points
answered 2026-02-09T21:07:19.9333333+00:00
Willem 0 Reputation points
3 answers

no e-mail update to send and receive

I cannot send or receive e-mail because i am stuck in working off line. How do I stop working off line

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-09T17:05:14.0566667+00:00
Harry P 0 Reputation points
answered 2026-02-09T17:57:21.6266667+00:00
John Oliver 11,620 Reputation points Independent Advisor
2 answers

My account is marked as a child despite me being 18+

My account is marked as a child even though I'm 18. My date of birth, country/region is marked correctly. My father, who at some point used Microsoft Family Safety, logged into his account only to find that I was not in the family. Because of this he…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-09T01:33:15.9966667+00:00
idk idk 0 Reputation points
edited the question 2026-02-09T12:21:08.8366667+00:00
Gérard Oomens 122.3K Reputation points Volunteer Moderator
2 answers

Mi cuenta está marcada como infantil/familiar sin ningún organizador y no puedo quitar las restricciones.

Mi cuenta está marcada como infantil/familiar sin ningún organizador y no puedo quitar las restricciones.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-08T20:08:18.1166667+00:00
Marcos Castro Aragon 0 Reputation points
answered 2026-02-08T23:57:19.41+00:00
Randy Baroja 20,605 Reputation points Independent Advisor
3 answers

I cannot verify my age on my microsoft account. It thinks im a child, and im the account owner but I cant change anything. how do I fix this. I tried support and they guided me here

I cannot verify my age on my microsoft account. It thinks im a child, and im the account owner but I cant change anything. How do I fix this. I tried support and they guided me here. Because of this I cannot sign in to basic applications that this…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

216 questions
asked 2026-02-08T20:37:58.4866667+00:00
LP262 0 Reputation points
answered 2026-02-08T21:11:32.0933333+00:00
EmilyS726 229.4K Reputation points Independent Advisor