390 questions with Microsoft Advertising-related tags

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Manager account closed after AIV failure - two contradictory support determinations on the same day, decision date withheld

I am requesting a human review of a manager account closure. Two Microsoft Advertising support representatives gave me directly contradictory determinations about the same account on the same day, and support has declined to provide the decision date…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-09-03T18:40:20.81+00:00
James 0 Reputation points
commented 2026-09-11T21:37:24.8833333+00:00
James 0 Reputation points
0 answers

Onboarding and Support Issues in Microsoft Advertising — Feedback and Suggested Fixes

As a (still early-stage) user of Microsoft Advertising, I need to flag several problems I ran into, both during the onboarding flow and while trying to resolve issues, and suggest fixes for them. When trying to create an account on Microsoft Advertising,…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-09-08T07:37:29.05+00:00
Yuri Fonseca 0 Reputation points
edited the question 2026-09-11T01:37:14.0266667+00:00
Yuri Fonseca 0 Reputation points
0 answers

Poor Microsoft Ads Support

Dear Microsoft Ads Team, When a new or small business signs up with an advertising platform, whether it is Microsoft Ads or Google Ads, one of the first things they notice is the promotional voucher being advertised to encourage new advertisers to…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

441 questions
asked 2026-08-16T10:44:37.5033333+00:00
rameez aslam 0 Reputation points
commented 2026-08-17T08:00:49.3466667+00:00
MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator
0 answers

Suspended Advertising Account – Request for Additional Manual Review

My Microsoft Advertising account was suspended, and my previous appeal was unsuccessful. I am requesting another manual review because I believe the suspension may have been made in error. My advertising campaign is for a legitimate travel guidance…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-09T12:48:25.9066667+00:00
Sharath Kumar K 10 Reputation points
commented 2026-08-11T07:07:23.8933333+00:00
Sharath Kumar K 10 Reputation points
0 answers

Microsoft Ads suspends account for a legitimate business

I had a terrible experience with Microsoft Ads. I started an identity verification process, which was supposed to take a few days. They did not complete the review at all. When I pressed import campaign from Google Ads (Google is great btw), my account…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-06T21:57:10.1133333+00:00
Julia Pavlov 5 Reputation points
0 answers

Microsoft Advertising Account Suspended — Request for Manual Review

Hello Microsoft Advertising Support Team, Our Microsoft Advertising account has been suspended, and we are requesting a manual review. We have not intentionally violated any Microsoft Advertising policies. Our business information, website, products,…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-21T13:54:28.5+00:00
Bling Lighting 10 Reputation points
commented 2026-07-21T13:56:26.86+00:00
JUNIOR SIPILANYAMBE 115 Reputation points
0 answers

New account blocked before I could even use it ?

So I recently tried to sign up for a Bing and Ads account because I was hoping to use it to run some ads to get more business, yet my account immediately got suspended and blocked. The email even said for "egregious violations" which seems…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-07-18T17:30:36.2766667+00:00
Joe L 0 Reputation points
commented 2026-07-21T12:10:34.09+00:00
ARBIYA BANU 0 Reputation points
0 answers

Trapped in Microsoft Ads Suspension Loop Due to Contradictory Support Agent Instructions

Hello, I am a new advertiser trapped in an automated suspension loop caused entirely by conflicting setup instructions from two different Microsoft Advertising support representatives. I need a human moderator or engineering support to review the case…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-14T04:11:50.6966667+00:00
GAMEBYTE STUDIO 0 Reputation points
0 answers

Newly created account suspended for "Egregious Policy" hours after creation — no payment method or business address ever added, appeal upheld with no explanation

Nature of the issue: I created a new Microsoft Advertising account. Within hours of account creation — before I had added a business address or any payment method — the account was suspended for violation of the Microsoft Advertising Egregious Policy. At…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-10T19:56:01.4233333+00:00
Hugh W 0 Reputation points
0 answers

about Microsoft AD

SA360とMicrosoft広告を連携している時に、gclidとmsclkidが同時に同じ値で付与されているのですが、 この状態でMicrosoft側にはClickidが正常に返るのかどうかをお伺いしたいです。

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

441 questions
asked 2026-07-08T05:40:30.2466667+00:00
下中健太 0 Reputation points
0 answers

Manager account suspended (egregious policy) - appeal upheld; requesting human re-review after remediating the root cause

Hi - I'm hoping a Microsoft Advertising moderator can help route our case for a human re-review. We're L****** Ltd, an established link-management / URL-shortener SaaS (7 years, ~15,000 paying customers; marketing site l******). Our manager account…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-07T08:07:50.2366667+00:00
Chris M 5 Reputation points
edited the question 2026-07-07T09:35:47.56+00:00
MS Advertising - Vahid 580 Reputation points Microsoft External Staff Moderator
0 answers

New Account Automated Suspension - Egregious Policy False Positive (Requesting Human Review)

Hello Microsoft Advertising Team and Forum Moderators, I am writing to request an urgent human review of my brand-new Microsoft Advertising account, which has been locked due to an automated "Egregious Policy Violation". I believe my account…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

441 questions
asked 2026-07-02T10:47:32.5133333+00:00
Sajad Ahmed 0 Reputation points
commented 2026-07-06T18:59:35.6166667+00:00
JEHOCHRISELSHADAIJ-4518 0 Reputation points
0 answers

My account has been suspended and I don't know why

I created an account a few days ago and connected my new website to it. We sell cosmetics. I connected my Google merchant center account and waited for the content to be uploaded on Microsoft. Today I noticed that my accout has been suspended becaus it…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2025-08-31T15:37:28.5366667+00:00
Anna Eklund 5 Reputation points
commented 2026-05-13T09:24:54.3233333+00:00
ISMAIL HOSSAIN 0 Reputation points
0 answers

Microsoft Ads account rejected and appeal unavailable

Good day, I have tried registering my business with Microsoft Ads, but unfortunately my account was suspended. I completed the appeal form and gave detail on the nature of my business. My suspension was still upheld for "Egregious Violations".…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-04-28T19:15:05.62+00:00
Matt 10 Reputation points
commented 2026-04-29T15:53:41.69+00:00
Ivan Sadovskyi 0 Reputation points
0 answers

How to delete a Microsoft Ads account

My new Microsoft ads account was suspended. I appealed and it was denied. There is now no way to access my account to do anything. All I want to do now is delete my microsoft ads account completely, as I don't want my personal and financial information…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-02-26T23:05:22.62+00:00
Suzie M 0 Reputation points
commented 2026-04-11T19:57:44.0666667+00:00
WISLabs Inc 10 Reputation points
0 answers

Clarification regarding "Qualified" columns

Hi, We are reviewing our integration with the Microsoft Advertising API, and have a question regarding the "Qualified" columns (such as AllConversionsQualified, ViewThroughConversionsQualified). In the documentation, it is stated that the…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

537 questions
asked 2026-04-07T09:09:16.9733333+00:00
JR 0 Reputation points
commented 2026-04-07T09:12:07.1133333+00:00
JR 0 Reputation points
0 answers

Microsoft Ads Suspended Post-Verification + Ongoing Bing Webmaster Indexing Issues

For the past year, my domain has faced persistent indexation challenges within Bing Webmaster Tools. In an effort to resolve my visibility issues, I opened a Microsoft Advertising account. Although my identity and business documentation were successfully…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

441 questions
asked 2026-04-01T07:10:22.2466667+00:00
Skyflights 5 Reputation points
0 answers

Bing Ads Wrongful Suspension

Hello, I run a web agency and recently attempted to set up a Microsoft Advertising account. My account was immediately suspended. Support indicated the suspension was due to my domain forwarding to a "House Painter" site. I explained that as…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

441 questions
asked 2026-03-26T18:14:15.0733333+00:00
Tyler N 0 Reputation points
0 answers

Microsoft Advertising Account Suspended – Request for Policy Clarification on Similar Handicapping Content

Hello Microsoft Advertising team and moderators, My manager account DiceBreaker Books was suspended for "egregious violations" of the Terms of Use and policies. The appeal was upheld, but no specific examples were provided. I respect the…

Microsoft Advertising | Manage ads | Editorial policy guidance
asked 2026-03-21T20:16:39.7233333+00:00
Brendan A Rogers 0 Reputation points
0 answers

Business suspension

Hi i just opened an account with Microsoft advertising few months ago passed the verification successfully but after a month or 2 before even starting to adertise i got an email to complete my identification verification i started the process it asked me…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-03-16T17:39:42.45+00:00