2,518 questions with Microsoft Advertising-related tags

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How can I request a refund?

I accidentally added funds to my advertising account using my credit card. __Could you please let me know the procedure to request a refund? __広告用の資金を間違ってクレジットカードで入れてしまいました 返金をお願いしたいので手続きを教えてください アカウントを削除するしかないですか？

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-10-12T14:33:58.04+00:00
峯苫由布子 0 Reputation points
answered 2026-10-12T17:04:39.4266667+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
0 answers

My Account (G**** ** **LC4) Suspended Without Reason

My Account (G**** ** LC4) Suspended Without Reason just after creating ads. I did not violate Microsoft Policy. My account was verified. Microsoft review system have some error and no one want to resolve the issue. PII Removed

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-12T11:48:56.3666667+00:00
Kavita Rani 0 Reputation points
edited the question 2026-10-12T14:20:59.9633333+00:00
MS Advertising - Vahid 580 Reputation points Microsoft External Staff Moderator
2 answers

removal of strike penalty

MS ads has placed a strike penalty on my account. I have no idea of how to fix the problem. I have redone my sites and removed all content that may have caused the strike, now, all I want to do is submit my ads and sites to MS ads for evaluation, so that…

Microsoft Advertising | Manage ads | Editorial policy guidance
asked 2026-10-01T00:50:24.39+00:00
john white 0 Reputation points
commented 2026-10-12T13:41:34.38+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Advertising Best Buys Products

Microsoft has put up an ad product for purchase online for Best Buys IPad for a price which caught my eyes, had contacted Best Buys to honor that price and they say they are not responsible for that AD, which brings to Microsoft has to Honor that price…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

444 questions
asked 2026-10-09T17:29:52.1666667+00:00
Lordes Kornelson 0 Reputation points
commented 2026-10-09T17:39:36.7366667+00:00
Lordes Kornelson 0 Reputation points
2 answers

Bing places locks out enterprise email

Issue Type: Sign-in / Authentication Problem Product: Bing Places for Business Business Name: Sky******************* Email Address: n*****@sk****************nce.com Description of Issue: I am unable to sign in to Bing Places for Business using my…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-10-09T09:45:24.0133333+00:00
NatalieHarper 0 Reputation points
answered 2026-10-09T10:04:27.5766667+00:00
MS Advertising - Vahid 580 Reputation points Microsoft External Staff Moderator
1 answer

Is it possible to extend limits for Microsoft Clarity API?

Hello! I apologize for the incorrect tag, but there is no tag for Microsoft Clarity in the list. We are a company and currently using Clarity on one of our sites to check the performance of traffic. The amount of traffic is planned to be quite big and we…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

444 questions
asked 2026-01-08T10:15:00.0166667+00:00
Olga Gerasimova 0 Reputation points
commented 2026-10-09T07:24:56.22+00:00
George Murray 0 Reputation points
1 answer

Citations dashboard not showing data after pausing GTM microsoft clarity tag for a day

I implemented Microsoft clarity through GTM. The thing is that it's been running well for a month. I needed to pause the tag for a couple of days because of a test, and now the Citation dashboard shows no info at all. The rest of the dashboards are…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

444 questions
asked 2026-10-08T21:19:09.6433333+00:00
MQuiles 0 Reputation points
answered 2026-10-08T21:44:12.98+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft Advertising Account Suspended – AIV Failed Due to Locked Incorrect Legal Business Name – Appeal Disabled – Support Cannot Correct

I need assistance escalating a Microsoft Advertising account suspension that I can no longer resolve through the normal support or appeal process. Microsoft Advertising account: G1****AT Manager account: K1*****2 Existing Support Request: 7109785750 I…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-10-08T16:28:19.39+00:00
justin sutton 0 Reputation points
edited the question 2026-10-08T17:20:05.6433333+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
0 answers

Account Suspended Upon Registration and Upheld for 3 Months Despite Completed AVS

Hello Microsoft Advertising Support and Community Moderators. We are posting here to urgently request a manual review and escalation for our Microsoft Advertising account, which has remained incorrectly suspended for three months despite successfully…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-10-08T12:27:27.5333333+00:00
F2fMarket 0 Reputation points
1 answer

How can a social gaming advertiser complete the Gambling authorization form when no applicable license exists?

I am trying to complete the Microsoft Advertising Gambling and Contests Advertising Program Participation Form for a social gaming application. The application is free to play and does not offer: real-money wagering deposits purchases cash prizes prizes…

Microsoft Advertising | Manage ads | Editorial policy guidance
asked 2026-10-05T18:35:28.86+00:00
SAS 0 Reputation points
commented 2026-10-07T00:32:13.5233333+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer

Problem accessing the Advertising Learning Labs

Hello. I'm trying to access the Advertising Learning Labs using my personal Microsoft account. Every time I click the "Sign in to Learning Lab" button in the page at the…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-02T07:28:21.8233333+00:00
Luigi Bruno 42,486 Reputation points
edited a comment 2026-10-06T20:03:27.56+00:00
Luigi Bruno 42,486 Reputation points
0 answers

Account suspended without explanation — appeal link leads to "access blocked" page, cannot submit a re-appeal

Hello, My Microsoft Advertising account was suspended. I was never given a specific explanation of what policy was violated or which content caused the suspension the only information I received is that the account "does not comply with the…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-06T17:16:21.0066667+00:00
Smag tag 0 Reputation points
edited the question 2026-10-06T19:12:57.8066667+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer

Trustpilot merchant rating not appearing in my search campaign

I meet the requirements of 35 verified reviews and 3.5 rating and yet the rating is not appearing someone know how to fix this issue?

Microsoft Advertising | Manage ads | Manage campaigns
asked 2026-09-25T04:42:34.7033333+00:00
Ofek Arbiv 0 Reputation points
commented 2026-10-06T17:25:44.1933333+00:00
Ofek Arbiv 0 Reputation points
1 answer

Keyword Policy Restriction and Allowlist Issue in Microsoft Advertising

I am experiencing an issue with a specific keyword in Microsoft Advertising. Under the keyword's Delivery section, the following warning appears: “The keyword, in the context of this account, is not permitted to serve ads for some search queries because…

Microsoft Advertising | Manage ads | Editorial policy guidance
asked 2026-10-06T02:29:26.09+00:00
Lucas Santos 0 Reputation points
answered 2026-10-06T02:29:45.42+00:00

AI answer

0 answers

account under a Strike penalty and is ineligible to server ads

I'm new here, and my account is under a Strike penalty and is ineligible to serve ads until all non-compliant content is removed and the penalty is lifted. To reactivat, I have no idea how to fix it , please help me

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-05T09:17:56.9366667+00:00
Muna Kumar 0 Reputation points
3 answers

Offline Conversion API uploads not showing in UI

Hello, Over the past week, we have attempted to upload dozens of offline conversions across multiple conversion goals and child accounts to a Bing Ads MCC advertising account via the API. The requests result in a request ID, indicating that they have…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

537 questions
asked 2025-12-19T14:47:41.1166667+00:00
Rubin 5 Reputation points
answered 2026-10-05T04:58:43.5366667+00:00
Victor Shataev 0 Reputation points
2 answers

Microsoft Advertising MCP server returns empty tool list after successful OAuth (Claude, ChatGPT) — possible protected-resource metadata issue

The Microsoft Advertising MCP server authenticates successfully but exposes no tools in any MCP client I've tested. Setup followed the official guide at learn.microsoft.com/en-us/advertising/guides/mcp-setup?view=bingads-13. Environment Endpoint:…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

537 questions
asked 2026-09-14T15:54:52.18+00:00
Stefan Georgescu 0 Reputation points
recommended 2026-10-02T06:11:37.4966667+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer

Account Suspended While Trying to Comply with First Strike Removal (Need Help/Escalation)

Hello Microsoft Advertising Community, I am looking for guidance or assistance from a moderator regarding a frustrating loop our account is stuck in. Here is the breakdown of what happened: Our account received a First Strike due to keywords flagged as…

Microsoft Advertising | Manage ads | Editorial policy guidance
asked 2026-10-01T13:37:59.7033333+00:00
SCFlights 0 Reputation points
commented 2026-10-01T20:10:36.7733333+00:00
SCFlights 0 Reputation points
2 answers

Request for API Access and Reporting Documentation

Hi team, We're looking to pull the following data from your system via API daily and hourly so the export is fully automated: Net Revenue by date and hour To set this up, could you please add [op@ap*r.com] as both a user in your system and an API…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

537 questions
asked 2026-09-29T13:17:14.32+00:00
Roni Katz 0 Reputation points
edited an answer 2026-09-30T16:29:08.2866667+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

Verification in Progress

When I go into my Bing for Business account, it says "Verification in Progress". My only onption is to send verication by mail. I have done than and never received anything in the mail. The information that is in Basic Details is correct…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-09-30T15:00:06.94+00:00
Susan Franklin 0 Reputation points
answered 2026-09-30T16:24:58.7933333+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator