31,356 questions
3 answers
How to fix my Alienware rebooting issue - Stop code: Critical_process_died ( 0xEF)
I did an update yesterday and since then my laptop would give the ima ge attached. can u please tell why is this happening ?
Windows for home | Windows 11 | Performance and system failures
asked 2026-05-08T13:14:44.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 1%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOE%3C/text%3E%3C/svg%3E)
omar elkhashab
0
Reputation points
commented 2026-05-09T13:31:15.69+00:00
David-M
111.3K
Reputation points
Independent Advisor
1 answer
Touchpad not working
I am using a Lenovo Ideapad laptop. The touchpad is not working and the driver for the touchpad is missing in the device manager. I have tried several methods found on google and youtube, nothing seems to be working. I would appreciate any help regarding…
Windows for home | Windows 11 | Devices and drivers
22,800 questions
asked 2026-05-09T13:29:05.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 14.000000000000002%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKA%3C/text%3E%3C/svg%3E)
Kshitij Awaghad
0
Reputation points
edited the question 2026-05-09T13:30:42.8233333+00:00
Kshitij Awaghad
0
Reputation points
1 answer
BSOD Crash with Different Errors
Hi, my PC is getting BSOD crashes from time to time. Could you help me figure out the root cause?I've provided a driver link below https://drive.google.com/file/d/1zq01oN5nwT8EIjuXP6W5k6v9g5_nS4l-/view?usp=sharing and :…
Windows for home | Windows 11 | Performance and system failures
31,356 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 73%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVN%3C/text%3E%3C/svg%3E)
2 answers
BSOD because of BTHport.sys
Hi, my PC is getting BSOD crashes from time to time. Could you help me figure out the root cause?I've provided a driver link below https://drive.google.com/file/d/1zq01oN5nwT8EIjuXP6W5k6v9g5_nS4l-/view?usp=sharing
Windows for home | Windows 11 | Performance and system failures
31,356 questions
2 answers
How to fix pc crushing while gaming: it stuck up with stuttering sound loop.
During playing games, after a few minutes of gaming, my game got stuck with stuttering sound. I dont know how can I fix it. Im running RYzen 5700x, RTX 3070ti, 32 gb of rams, B550m mobo.
Windows for home | Other | Gaming
3,717 questions
asked 2026-05-09T12:32:16.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 90%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
sinichi
0
Reputation points
answered 2026-05-09T13:04:38.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
167.5K
Reputation points
Independent Advisor
1 answer
Chat with an agent
I have a Bitlocker message and need the recovery key id. I tried to get it last week but the dates associated with my recovery key were not what I needed. I need assistance with getting this key
Windows for home | Windows 11 | Recovery and backup
5,350 questions
asked 2026-05-09T12:31:53.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 89%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mary Shortreed
0
Reputation points
answered 2026-05-09T13:04:23.9966667+00:00
DaveM121
874K
Reputation points
Independent Advisor
1 answer
2026-04 Preview Update (KB5083631) (26200.8328)
updates and downloading Reinstall your current versions of windows to repair system files and components - is pop-up evetime 24.7 debug on my computer Microsoft visual C++RUNTIME LIBRARY EVRTIME POP-UP 24/7
Windows for home | Windows 11 | Install and upgrade
8,867 questions
asked 2026-05-09T07:57:02.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 26%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPZ%3C/text%3E%3C/svg%3E)
Panayiota Zagrimani
0
Reputation points
answered 2026-05-09T12:51:45.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
13,560
Reputation points Microsoft External Staff
Moderator
3 answers
Cannot login to laptop, PIN not working
Dear Support Team, I recently updated my personal laptop. The device was originally purchased in the UK, and I am currently using it in Brunei where the update was performed. After completing the update, I am unable to sign in because my PIN is no longer…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-05-09T09:19:58.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 51%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Habib Khan
0
Reputation points
answered 2026-05-09T12:44:14.1466667+00:00
Habib Khan
0
Reputation points
2 answers
Can't join sons minecraft world - Ipad & PC bedrock
Hi, I am trying to play Minecraft with my son but it'll either refuse to let me join or it will let me join for 5 seconds then kick me out. I have checked the privacy settings on both accounts and they both allow multiplayer. I have also set up both of…
Windows for home | Other | Gaming
3,717 questions
asked 2026-05-06T15:22:04.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 63%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
Ethan Palmer
0
Reputation points
commented 2026-05-09T12:40:02.2533333+00:00
Ethan Palmer
0
Reputation points
1 answer
Xbox Mode missing on Build 26200.8328 (KB5083631)
Hi! I have successfully installed the April 2026 Preview Update (KB5083631), which moves my system to Build 26200.8328. According to the official release notes, this build introduces the new "Xbox Mode" for Windows 11 PCs. However, the…
Windows for home | Windows 11 | Gaming
4,846 questions
asked 2026-05-05T10:31:36.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 69%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Marvel_Mike
0
Reputation points
commented 2026-05-09T12:39:48.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 25%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Danish Mukhriz Amin
0
Reputation points
1 answer
Sign in pin
My laptop Will not accept my fingerprint and it's asking me for a pin that I have never set up. I don't know how to get into my windows account on my Lenovo laptop. When it asked for more sign-in options it only has the fingerprint and the pin option no…
Windows for home | Windows 11 | Accounts, profiles, and login
9,038 questions
asked 2026-05-09T12:36:33.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 13%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Colleen Kelley
0
Reputation points
answered 2026-05-09T12:36:44.9233333+00:00
Q&A Assist
4 answers
pop up of windows live sign in keeps popping up..it updates up the window keeps popping up
I go to windows live and my sign in keeps popping up.. I know its not supporting anymore but its been working fine..I tried updating password but still the same..Can anyone help? I have windows 11 desktop.
Windows for home | Windows 11 | Apps
2,089 questions
asked 2026-05-07T17:22:09.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 94%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Diane Haberly
20
Reputation points
commented 2026-05-09T12:35:17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 42%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
April Pagunsan
255
Reputation points
Independent Advisor
2 answers
HDMI transfer
My laptop no longer shares to tv via HDMI lead. When I did Win+P to open the Projection window I got " Your PC can't project to another screen. Try reinstalling the driver or using a different video card" Is this the problem and which…
Windows for home | Windows 10 | PC projection
1,274 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 44%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
1 answer
driver for wirless adpter alfanext 802.11 n NIC windows 7 32 bit.
i need driver for my wirless adpter alfanext uw07 802.11 n NIC windows 732 bit
Windows for home | Other | Devices and drivers
6,496 questions
asked 2026-05-09T11:33:09.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 5%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
medjahed
0
Reputation points
answered 2026-05-09T12:16:32.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
88,740
Reputation points MVP
Volunteer Moderator
2 answers
Xbox mode is showing up on windows 11 pro installed on a stream deck
I have windows 11 installed on my steam deck on the latest available build, but I am not seeing any options for enabling xbox mode in Settings > Gaming. According to posts iv seen online, xbox mode was officially released for windows 11 handheld…
Windows for home | Windows 11 | Gaming
4,846 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 14.000000000000002%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
2 answers
delete update
how do i delete a windows update that is not applyable to my pc system
Windows for home | Windows 11 | Windows update
14,796 questions
asked 2026-05-09T11:38:55.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 47%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Phillip Curwen
0
Reputation points
answered 2026-05-09T12:12:14.9833333+00:00
DaveM121
874K
Reputation points
Independent Advisor
0 answers
Purchased Microsoft Flight Simulator 2024 Aviator Edition over a week ago. Still won't download.
In Microsoft Store the Microsoft Flight Simulator 2024 Aviator Edition tag says owned. On clicking on that, the page appears with the Install button. Once clicked it says Getting ready - Queueing, then after ten seconds reverts to Retry with a red X…
Windows for home | Windows 11 | Microsoft Store
3,003 questions
asked 2026-05-09T10:43:01.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 37%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Tim Callaway
0
Reputation points
commented 2026-05-09T12:04:15.8733333+00:00
Tim Callaway
0
Reputation points
1 answer
Why does MSN news have so many articles by Fox News, Washington Examiner, and Newsweek?
Why does MSN news have so many articles by Fox News, Washington Examiner, and Newsweek?
Windows for home | Other | Apps
6,496 questions
asked 2022-09-01T21:41:59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
edited an answer 2026-05-09T11:59:30.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Don Varnau
19,785
Reputation points
Volunteer Moderator
3 answers
j'ai une monté de ping sur mon pc de manière récurrente au bout d'un moment quant je lance un jeu vidéo ou application
bonjour , voici mes problèmes sur l'ordinateur au bout d'un moment plus ou moins long ( sa peut être après 10 minute comme deux heure ) mon ordinateur se met à ralentir énormément et le ping ( surtout dans un jeu vidéo même peu énergivore ) monte en…
Windows for home | Windows 11 | Gaming
4,846 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 42%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
0 answers
all of my capes from my alt account have disappeared, except the pan cape
i had most the free capes that came out after the migration, including cherry blossom, twitch/purple heart, and tiktok cape. i dont use my alt often but today i was goofing around and i was trying to change my cape on my alt account to the cherry…
Windows for home | Windows 11 | Gaming
4,846 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 64%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)