472,764 questions with Microsoft 365 and Office-related tags

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Office 365.

I pay for this program annually yet I get messages offering the product all the time. Why is this happening? Moved from: <Microsoft 365 and Office | Access | For home | Windows>

Microsoft 365 and Office | Other
asked 2026-05-12T02:56:40.4333333+00:00
Geoff Edwards 0 Reputation points
commented 2026-05-13T00:36:58.07+00:00
Xavier-D 8,080 Reputation points Microsoft External Staff Moderator
2 answers

How to Activate my Office 2010?

I installed Office 2010 on my new laptop a few weeks ago. Have been trying to "Activate Product" online but get an error code. When trying to activate by phone. I get nothing. Moved from: <Microsoft System Center | Other>

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-05-12T00:34:08.53+00:00
michael harris 0 Reputation points
commented 2026-05-13T00:36:32.83+00:00
Xavier-D 8,080 Reputation points Microsoft External Staff Moderator
1 answer

One drive date downloaded and date created

Hi, I have one drive synced on my iphone and desktop whenever I try to download an image on my phone its buried deep down in the gallery at the time it was originally created (these are 3d renders images not photos) so my question is how can I download…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-05-11T12:04:29.2933333+00:00
Mazen Samir 0 Reputation points
commented 2026-05-13T00:35:13.0733333+00:00
Xavier-D 8,080 Reputation points Microsoft External Staff Moderator
1 answer

Nonprofit Staff Pricing, - add extra 10 Users (Board Members)

We currently have Nonprofit Staff Pricing, we want to add extra 10 Users (Board Members) can we pay for extra 10 Users. Moved from Microsoft 365 and Office | Access | For business | Windows

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-13T00:04:45.93+00:00
Tharawal CEO 0 Reputation points
edited the question 2026-05-13T00:35:07.0966667+00:00
Jade Ng 11,420 Reputation points Microsoft External Staff Moderator
2 answers

fixed payment method and continue to get fix payment method messages

I got the message, "fix payment method." I logged in to Microsoft and updated the payment method. My account confirmed that my payment has been made, and it is not due again for another year. Despite successfully updating my payment method, I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-12T23:47:58.9833333+00:00
Timothy Evans 0 Reputation points
answered 2026-05-13T00:35:07.03+00:00
Jeronimo Fuerte 39,000 Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

How to remove this Copilot icon in Excel - Office365 for business

Hi there, In recent updates there is a new icon floating bottom right corner when opening excel, there is no option to turn it off. I've tried the privacy settings - toggle off optional connected experience as well, nothing worked. And I do not have a…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-05-05T06:21:31.0433333+00:00
WhyCopilot 65 Reputation points
answered 2026-05-13T00:34:46.75+00:00
Andrew Ling 5 Reputation points
2 answers

I'm trying to leave Microsoft family group but i don't have access to the organizer account

I'm trying to leave Microsoft family group but i don't have access to the organizer account.

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

173 questions
asked 2026-04-24T09:16:31.6433333+00:00
Jayden Carlyon 0 Reputation points
commented 2026-05-13T00:33:26.7833333+00:00
Gabe 0 Reputation points
1 answer

how to fix Error Something went wrong. [4vt9f]

how to fix Error Something went wrong. [4vt9f]

Microsoft 365 and Office | Other
asked 2026-05-11T19:50:45.3433333+00:00
Stephen Sturges 0 Reputation points
commented 2026-05-13T00:33:14.11+00:00
Xavier-D 8,080 Reputation points Microsoft External Staff Moderator
1 answer

All Photos have been removed from OneDrive but File Structure exists

All my photos are missing from my Onedrive. File structure exists but all photos are gone? Please help

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-05-11T19:23:51.5533333+00:00
tadd thomas 0 Reputation points
commented 2026-05-13T00:32:35.9966667+00:00
Xavier-D 8,080 Reputation points Microsoft External Staff Moderator
1 answer

can not login to word and so word and other appps not working

Cant open word, its give error again and again,

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-11T18:34:58.94+00:00
Muhammad Omer 0 Reputation points
commented 2026-05-13T00:32:02.74+00:00
Xavier-D 8,080 Reputation points Microsoft External Staff Moderator
1 answer

Would like to recover my Windows 365 Office account for Home to retrieve Excel

Would like help recovering my Excel account for Windows 365

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-11T17:43:32.5566667+00:00
Eslyn Joseph 0 Reputation points
commented 2026-05-13T00:31:25.61+00:00
Xavier-D 8,080 Reputation points Microsoft External Staff Moderator
1 answer

How do I do a MFA reset escalation for the admin account?

I am the Global Administrator for a Microsoft 365 tenant. My Authenticator registration was lost after changing devices and I am now completely locked out of the tenant. I need an MFA reset escalation for the admin account. Moderator's note: Moved from…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-05-12T17:32:18.9133333+00:00
Rahmy Tawfik 0 Reputation points
answered 2026-05-13T00:30:20.22+00:00
Teddie-D 15,455 Reputation points Microsoft External Staff Moderator
1 answer

Account hacked – email changed by hacker – open cases with no resolution

Hi, my Microsoft account has been hacked. The hacker changed my account email from [******@gmail.com] to their own. I have two open cases ([removed to protect privacy]) since April 22nd with no resolution. I have proof of ownership including a purchase…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-12T17:16:51.4533333+00:00
abdulaziz ghulam 0 Reputation points
edited the question 2026-05-13T00:25:01.37+00:00
MartMcd 2,585 Reputation points Volunteer Moderator
1 answer

How to fix 'paid' OneDrive access issues - It is an ongoing on & off issue for a year with my whole team but now i gave up.

Any support will be appreciated. We are wasting more time accessing OneDrive rather than building our company. Can't access our OneDrive - no support from Microsoft even though we have been paying for year. It really sucks and looking for alternatives to…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-05-13T00:23:59.64+00:00
MSingh 0 Reputation points
answered 2026-05-13T00:24:39.7566667+00:00
Q&A Assist
2 answers

Switching accounts

I am unable to switch my personal account to my business account on my laptop, please assist Moved from Windows for home | Windows 11 | Accounts, profiles, and login

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-12T20:29:51.85+00:00
UrielVilla-4507 0 Reputation points
edited the question 2026-05-13T00:23:51.7366667+00:00
Darren-Ng 10,045 Reputation points Microsoft External Staff Moderator
2 answers

how to regain access to a shared OneDrive folder that has been hidden because known serious sync issue broke the link between my local devices and the cloud.

I ran into a known issue caused by an ongoing update to how Microsoft handles shared folders in the cloud. While moving files within one large onedrive folder using my ipad, some of the subfolders morphed into shortcuts and then that one folder I was…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-12T23:29:39.9533333+00:00
Kris Forbes 0 Reputation points
edited an answer 2026-05-13T00:21:44.27+00:00
Craig Long 17,830 Reputation points
1 answer

I'm being billed $1,032 per month on my credit card. I do not know what it is for.

there is no phone number or even chat support so I can't even talk to someone to ask about the charges. I sold my company and the tenant changed and now i don't have any admin access but my card continues to get charged.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-13T00:19:25.4133333+00:00
Mike Perez 0 Reputation points
answered 2026-05-13T00:19:53.9866667+00:00
Q&A Assist
2 answers

Microsoft 365 Cancellattion

I was signed up for Microsoft 365 without my permission at the store where I my purchased my computer, I'm getting recurring charges on my credit card, I need Microsoft 365 cancelled, I can't cancel because I found an email address for the account, but I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-12T23:40:23.72+00:00
Carol May 0 Reputation points
answered 2026-05-13T00:18:57.51+00:00
Estrella721 37,235 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

How to get the expand/collapse icon back to the same line as the heading in SharePoint?

Previously, the icon for collapsible sections in SharePoint was on the same line as the heading. After an update, the expand/collapse arrow icon has been moved by Microsoft to display below or above the heading in some scenarios, removing the previous…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-05-12T06:34:27.0733333+00:00
Ellie H 30 Reputation points
accepted 2026-05-13T00:18:02.96+00:00
Ellie H 30 Reputation points
2 answers

Request for Immediate Assistance – MFA Lockout for Global Admin Account

Dear Microsoft Support Team, One of our clients is currently locked out of their account due to an MFA issue. We have already contacted Microsoft Support via phone and raised a ticket, but we have not yet received any response from your side. Please note…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-12T15:44:58.8633333+00:00
Sriram s 0 Reputation points
edited an answer 2026-05-13T00:17:59.0766667+00:00
Huy-K 11,845 Reputation points Microsoft External Staff Moderator