497,412 questions with Microsoft 365 and Office-related tags

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I have been charged for months for an account I can no longer access

I have been in a MSFT loop for about 2 hours - I used to have a personal account, but at some point added a professional account I no longer have access too. The professional email address no longer exists - however I have been billed for 10 months with…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T19:11:27.43+00:00
Kelly Lovett 0 Reputation points
edited the question 2026-10-14T19:26:48.84+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

AADSTS5000228 — bloqueada do meu tenant recém-criado para estudar Power BI

Olá! Criei um tenant Microsoft para estudar Power BI, mas não consigo entrar no Power BI Desktop, Power BI Web, Microsoft Entra Admin Center ou Microsoft 365 Admin Center. O erro apresentado é AADSTS5000228: Access to tenant is denied. Sou a única…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T16:19:08.4333333+00:00
Júlia Ames 0 Reputation points
edited an answer 2026-10-14T19:23:32.3+00:00
Lin v 1,550 Reputation points Independent Advisor
0 answers

Power BI license issue

User had a trial start for PowerBI Pro, and now that the trial has expired he is unable to even use the Free license features. There is an entire rat's nest of license stipulations for PowerBI and conflicting guidance from support articles. User starts…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T19:19:04.5033333+00:00
Leon McGee III 0 Reputation points
1 answer

I bought a lifetime home use program, Office Pro Plus and now I cannot get it installed in my new computer

New computer and I cannot get home use Office Professional Plus 2016 installed. Help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-07T13:05:17.61+00:00
J p 0 Reputation points
commented 2026-10-14T19:18:54.7166667+00:00
Tia Nowak 0 Reputation points
2 answers

I have an urgent Microsoft 365 business account lockout

I have an urgent Microsoft 365 business account lockout. I cannot access Microsoft Authenticator or the admin portal. I am using another employee's account to be able to reach you. I have been without my email for two days and I am an office manager. My…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T18:47:29.2033333+00:00
Christina Cormier 0 Reputation points
answered 2026-10-14T19:15:10.9766667+00:00
Christina Cormier 0 Reputation points
1 answer

Billing method

Hello Microsoft Support Team, We have a recurring monthly Microsoft subscription charge on a company department credit card that we need to replace before blocking the existing card. Unfortunately, we do not know which employee created the subscription…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T18:41:18.43+00:00
Rehan Khalid 0 Reputation points
commented 2026-10-14T19:07:13.7033333+00:00
Ryan-N 16,220 Reputation points Microsoft External Staff Moderator
1 answer

Onedrive issue accessing a file

Cannot access a Word document file. (Although i have had this happen with Excel files as well.) I had the file in one folder and moved it to another. Once I move it, I can no longer access it. I've waited 24+ hours and still can't access it. The icon in…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-14T19:05:12.7533333+00:00
northie66 0 Reputation points
answered 2026-10-14T19:05:30.91+00:00

AI answer

1 answer

Can not access my Microsoft 365 family plan

I have an expired Microsoft65 Personal subscription from 202 I receivedn invitation to join a Microsoft 5 Family subscription, but when Ilick Join Now on the Family Safetpage I receive: "Sorry, somethin**went…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-14T18:58:22.1966667+00:00
Tim Osborn 0 Reputation points
answered 2026-10-14T18:59:06.8033333+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Can I sign out on devices remotely through my account

I what to sign out of a dive that I don’t have access to anymore Moved from: Microsoft Security | Microsoft Identity Manager

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-07T21:13:32.84+00:00
Jed Devine 20 Reputation points
edited a comment 2026-10-14T18:58:50.03+00:00
Alan 0 Reputation points
1 answer

MS Family 365 multiple accounts

I just noticed (received billing email) that I have 2 different Family accounts. Each account are under 2 different accounts from 2 different computers. How do I remove I account to save $$$$. Thank you Jim

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-14T18:20:28.38+00:00
James Phillips 0 Reputation points
answered 2026-10-14T18:54:20.28+00:00
John Jefferson Doyon 89,735 Reputation points Independent Advisor
3 answers

talk to a live agent

need to talk to live agent about double billing on 2 seperate american express accounts. want a rebate on the double charges

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-14T18:19:13.12+00:00
George Kotzeff 0 Reputation points
answered 2026-10-14T18:54:11.4033333+00:00
EmilyS726 273K Reputation points Independent Advisor
2 answers

Power Query "Expression.Error: Access to the resource is forbidden" when connecting to Exchange Mailbox on Excel Desktop client (Works fine on Web version).

Hello Microsoft Support Team, We are encountering a persistent authentication error across multiple user tickets within our organization when attempting to connect Excel Desktop Power Query to a Microsoft Exchange mailbox. Symptoms: Power Query fails…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-14T18:39:53.6766667+00:00
Sandeep boudh 0 Reputation points
answered 2026-10-14T18:53:04.19+00:00
5 answers

Second cameo appears during recording on powerpoint

I have created a cameo window in Powerpoint in the top right via the master however during recording a second cameo appears in the bottom right showing two cameos on the recording. It appears that this is some sort of bug. is there anything i can do to…

Microsoft 365 and Office | PowerPoint | For home | iOS
asked 2026-01-27T12:14:26.7666667+00:00
Jacey 0 Reputation points
answered 2026-10-14T18:50:41.49+00:00
mfgiguere 0 Reputation points
1 answer

Subject: [Urgent] Request for MFA Reset to Pay Overdue Invoice - HODOO PERU SAC

Hello, My name is [Moderator note: Personally Identifiable Information removed]. I am the administrator for our company's Microsoft 365 business account. We urgently need to pay an overdue invoice of $120.00 USD to prevent any service interruption for…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T18:06:14.85+00:00
SANGMOK LEE 0 Reputation points
edited the question 2026-10-14T18:50:37.94+00:00
Jack-Bu 6,960 Reputation points Microsoft External Staff Moderator
1 answer

OneDrive Auto-Synced My Files, Now They're Missing From My Computer

OneDrive auto-synced my files with the most recent Windows 11 operating system update. I stopped the syncing process because it was reformatting my files/folders and I didn't like that. Now files are missing from my computer. Help I need to get them back…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-14T18:47:04.9533333+00:00
Alyssa Needham 0 Reputation points
answered 2026-10-14T18:48:24.7466667+00:00

AI answer

2 answers

Child account is only organizer, can't leave family group.

I made the Microsoft family account because I was bored and still young, so I did not know much about what I was doing. I entered my birth date 6 February 2012 and it set me as a child account, I am unable to open websites needed for school and more. How…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-14T17:41:13.5666667+00:00
Rorisang Mashishi 0 Reputation points
answered 2026-10-14T18:41:36.26+00:00
1 answer

Message généré automatique lors de création d'un formulaire SharePoint

Nous avons créé un formulaire Forms et il y a une phrase automatique qui contient des erreurs en anglais et en français. Y aurait-t-il une façon de faire corriger cette phrase? Cette demande est urgente, car nous allons offrir des ateliers en novembre…

Microsoft 365 and Office | Microsoft Forms | For business
asked 2026-10-14T18:23:50.1533333+00:00
Hall, Nadia N [NC] 0 Reputation points
answered 2026-10-14T18:39:47.3133333+00:00
0 answers

Excel and Word documents will not print.

excel and word documents will not print. it keeps showing a banner that says to activate Microsoft 365. I've done this numerous times and it still doesn't work.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-14T18:03:05.45+00:00
Brian Matuch 0 Reputation points
commented 2026-10-14T18:34:22.76+00:00
EmilyS726 273K Reputation points Independent Advisor
1 answer

I purchased an office 365 subscription from currys with my surface laptop and it wont activate

I purchased an office 365 subscription from currys with my surface laptop and it wont activate The subscription is for a personal home account I did not get a product key. How can I activate the other applications as I keep getting prompted to buy

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-14T17:26:31.9166667+00:00
Carolyn Pegg 0 Reputation points
answered 2026-10-14T18:33:22.4533333+00:00
paulr0511 49,380 Reputation points Independent Advisor
2 answers

On-screen Keyboard appears automatically in OneNote on Windows

Hello. Recently, I noticed that whenever I tap anywhere within a page when using tablet mode, or when a keyboard is not connected to my device, the on-screen keyboard pops up (and takes up half my screen). I did some quick searching and it seems that…

Microsoft 365 and Office | OneNote | Other | Windows
asked 2025-12-07T20:05:27.8333333+00:00
Cuphead 0 Reputation points
commented 2026-10-14T18:29:35.6433333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator