438,140 questions with Microsoft 365 and Office-related tags

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I want to stop emails going to junk

Hi, I am using the new Outlook. Each time I get a message in Junk that I do not want to have in Junk, I tick the box that says do not send future emails to junk, but it keeps happening. I can't add the sender to the safe list, but I can't because the…

Microsoft 365 and Office | Other
asked 2025-11-07T05:16:48.45+00:00
Niamh Stamoulis 0 Reputation points
2 answers

Outlook will not send emails

When I try and send or reply to emails Outlook will not send and they sit in the out box

Microsoft 365 and Office | Other
asked 2025-11-07T05:12:58.5133333+00:00
Daryl Warren 0 Reputation points
answered 2025-11-07T05:15:24.27+00:00
Daryl Warren 0 Reputation points
4 answers

How to fix errors after restoring files and now I have a size discrepancy and am afraid I've lost files I can't identify

Hi, I see plenty of posts about why OneDrive may be larger online than locally, but in my case it’s the other way around. My online file is smaller. (It says 209.3 GB on my computer; 205.1 online). Does anyone know why this could be? Related to that - I…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2025-11-06T22:50:17.6266667+00:00
Rose 0 Reputation points
answered 2025-11-07T05:07:59.4+00:00
Rose 0 Reputation points
2 answers

Error Code: 50089 when login to microsoft account

Troubleshooting details If you contact your administrator, send this info to them. Copy info to clipboard Error Code: 50089 Request Id: d1103c89-3bc6-44d6-b737-ed97d6a63200 Correlation Id: 992dac97-b27c-496c-bdee-47a9febfc43f Timestamp:…

Microsoft 365 and Office | Other
asked 2025-11-07T03:42:29.9933333+00:00
Sze Yong Yeo 0 Reputation points
answered 2025-11-07T05:04:24.09+00:00
Thileep Kumar 2,120 Reputation points Independent Advisor
1 answer

How can I install Home Office 2024 with my Microsoft Account with your directions.

Want to install Home Office 2024 that I purchased in October 29, 2024 Order Number: <remove PII> Product Key: <Mod remove PII> $160.86 because currently I can not update a Word Document, curser where I wanted to type freezes no letters or…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-11-01T03:49:40.47+00:00
Rodrick Bruce 0 Reputation points
edited an answer 2025-11-07T04:53:57.85+00:00
Ian-T 5,415 Reputation points Microsoft External Staff Moderator
5 answers

My birthday and country are incorrect and I cannot edit them because my account thinks I am a child but I am an adult.

Hello. I have noticed that my Microsoft Account has my incorrect birthday and country. I cannot edit it because the age it is set at is 13, but I'm over 18. I have tried to make a family account with another email, but I still cannot edit my details. I…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2025-11-06T07:00:36.1666667+00:00
Craig S 0 Reputation points
commented 2025-11-07T04:51:56.7966667+00:00
Craig S 0 Reputation points
3 answers

I can't sign in to MS Office 365 family because my employer deactivated my credentials even though I have an order number and subscription until February 2026. How can I switch my account over to a personal account?

As an employee of Sirius Technologies, Inc, I registered my MS Office 365 Family to my work email address. Today, Sirius Technologies has shut down and access to my account has been deactivated. How do I recover my account that I personaly paid for and…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-11-07T03:35:48.94+00:00
Frederic Moreno 0 Reputation points
answered 2025-11-07T04:50:37.4566667+00:00
paulr0511 37,165 Reputation points Independent Advisor
1 answer

O365 Word and Excel 'unexpectedly quits' error message

I just installed O365 with my Alumni key. Installation went fine; OneNote and PP work fine, but Word and Excel won't boot up. I have restarted my computer - didn't help. These are the error message: Translated Report (Full Report Below) Process: …

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2025-11-01T20:55:21.9733333+00:00
Dana N 0 Reputation points
edited the question 2025-11-07T04:48:04.3933333+00:00
Ian-T 5,415 Reputation points Microsoft External Staff Moderator
3 answers

Spoofing email from my valid word email to myself

Hello I am facing an issue where I am receiving emails coming from my valid email account and these emails are addressed to my valid email id. It is not just the name that is getting manipulated but also my valid email address. While looking at the email…

Microsoft 365 and Office | Office Online Server
asked 2025-11-06T18:30:02.1833333+00:00
J Sharma 0 Reputation points
answered 2025-11-07T04:45:56+00:00
J Sharma 0 Reputation points
1 answer

Outlook no longer allows me to access my Microsoft Exchange email account from IONOS

I have a Microsoft 365 personal subscription. I've had it for several year. I also have an IONOS (previous 1and1) Microsoft Exchange 2019 email account. Everything was working exactly how it should until around October 25, 2025. Since then, I can't…

Microsoft 365 and Office | Other
asked 2025-11-07T04:45:05.42+00:00
Chad Cole 0 Reputation points
answered 2025-11-07T04:45:24.5433333+00:00
Q&A Assist
0 answers

cant open my powerpoint ?

Picture1.png i can not open my file and everytime this massage appears to me.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2025-11-07T04:43:51.2433333+00:00
Safa Mostafa 0 Reputation points
1 answer

Why is Word asking me to save changes when I have not made any changes (happening only from September, October, November 2025)?

Micrsoft word is asking me to save again and again even if I do not make any changes. My autosave will be turned off always. Say I open a MS word document, the "Saved to this PC" is seen at the top left of the MS word document all the time.…

Microsoft 365 and Office | Word | For education | Windows
asked 2025-11-07T03:04:55.6933333+00:00
AB 45 Reputation points
edited an answer 2025-11-07T04:39:25.93+00:00
Jeanie H 5,830 Reputation points Microsoft External Staff Moderator
2 answers

OneDrive drive issues

OneDriveを普段使っていませんが、使用容量が5GBを超えてしまい、Outlookでメールの送受信ができなくなりました。 アプリでサインインして削除しようとしてもログインできず、ブラウザでもストレージ管理ページが開けません。 中身は不要なので、OneDriveのデータをすべて削除する方法を知りたいです。

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-11-07T03:26:09.9833333+00:00
Keisuke Hirase 0 Reputation points
answered 2025-11-07T04:32:44.5566667+00:00
Gunasekar N 45,220 Reputation points Independent Advisor
2 answers

How to automatically cancel contents older than x months in sharepoint

Hello mighty wizards, need your help to find a way to automatically/programmaticaly cancel content older than x month in Sharepoint. Thank you and best regards beppe

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2025-11-01T09:40:20.72+00:00
Giuseppe Tristano 0 Reputation points
commented 2025-11-07T04:32:33.27+00:00
AlexDN 5,790 Reputation points Microsoft External Staff Moderator
3 answers

NEED TO TALK TO HUMAN -- two subscriptions, none of which is working

I purchased two subscriptions and none of them working. Tried multiple times calling and can not get through to talk to a human to resolve this issue Need to know what number i can call to ressolve this

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2025-11-06T17:21:47.1433333+00:00
konstantin tikhonov 0 Reputation points
edited an answer 2025-11-07T04:31:59.5666667+00:00
TiNo-T 7,845 Reputation points Microsoft External Staff Moderator
4 answers

Access to MS 365 business account

I have an active Microsoft 365 Business Standard subscription and a Tenant ID I do not know the admin login or domain associated with this tenant. I’ve tried signing in with my personal emails but they only access a personal account with Office Home…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-11-07T02:30:31.4933333+00:00
Sheree 0 Reputation points
edited the question 2025-11-07T04:29:57.7166667+00:00
Jade Ng 4,665 Reputation points Microsoft External Staff Moderator
1 answer

How bad is Microsoft support!

I was one of thousands who were tricked into paying for Co-pilot when my 365 renewal was due. So far I have not been able to manage my subscription back to classic, have not been able to get support (except for one callback, in the middle of dinner time,…

Microsoft 365 and Office | Other
asked 2025-10-30T21:02:41.16+00:00
Janet Peters 0 Reputation points
edited an answer 2025-11-07T04:22:01.5566667+00:00
Ian-T 5,415 Reputation points Microsoft External Staff Moderator
0 answers

how do I change to classic after receiving your email about your fraud?

I received the email about the Classic vs Copilot fraud and cannot change to Classic. How do I fix this?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-11-07T04:21:56.6566667+00:00
Liam Madden 0 Reputation points
1 answer

COUNTIFS formula changes to allow auto-populating when dragging down rows

I am wondering if there is a way to add a +1 to the year-week data in row 1 of the equation below so I can drag it down and rows will auto-populate, save me typing in "2025-28", "2025-29", "2025-30" etc etc Row 1 (week 27…

Microsoft 365 and Office | Excel | For business | Windows
asked 2025-11-07T04:09:30.8133333+00:00
Office worker 45 Reputation points
edited a comment 2025-11-07T04:20:52.1033333+00:00
Office worker 45 Reputation points
2 answers

How to motivate Tech Support to answer and follow thru on callbacks

Over 4 days I have opened 5 Support requests as detailed below. 2 times a support person helped me until an overnight process was running. Both Times the persons failed to fulfill their promise to call back the next day at a designated time during their…

Microsoft 365 and Office | Other
asked 2025-10-31T22:22:30.4733333+00:00
Ronald Rice 0 Reputation points
edited the question 2025-11-07T04:20:01.4566667+00:00
Ian-T 5,415 Reputation points Microsoft External Staff Moderator