491,399 questions with Microsoft 365 and Office-related tags

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What programs are expiring with the Office 365 subscription?

I have the Office 365 subscription and have been notified that some of the Publisher programs are expiring on 10/1/26 which includes the WORD. Will I still have Excel and if not, how to I get the latest Excel to transfer over my current files?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-04T18:26:19.2866667+00:00
Donna Hymkosky 0 Reputation points
accepted 2026-09-04T20:05:57.04+00:00
Donna Hymkosky 0 Reputation points
1 answer

Death of a person with a charge

There is a charge of 129.99 on my father's AmEx bill. He passed away, and these charges need to be removed

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-04T19:03:51.8633333+00:00
Nancy Boston 0 Reputation points
answered 2026-09-04T19:40:38.1033333+00:00
EmilyS726 262.3K Reputation points Independent Advisor
2 answers

Microsoft Graph API – Retrieving Users' Working Hours via Service Principal

Hello Microsoft Team, we use Service Principle to create events in Outlook. Now we want to extend our SP, so that we can request a working hours for users in our tenant. The endpoint we want to use: GET /users/{id |…

Microsoft 365 and Office | Development | Office JavaScript API
asked 2026-09-04T13:33:46.4766667+00:00
Karmazina, Nataliia 0 Reputation points
edited the question 2026-09-04T19:38:17.44+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
3 answers

On 1 pc Word shuts down the print spooler every time its opened

I have office 365 installed on a desktop & 2 laptops. On the desktop every time I open word it shuts down the print spooler in windows services. If I try to print it says 'no printers installed'. I've tried dozens of things using co pilot, but…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-03T17:42:54.1133333+00:00
Cliff Krajewski 0 Reputation points
commented 2026-09-04T19:35:53.6333333+00:00
Cliff Krajewski 0 Reputation points
2 answers

Excel Spreadsheet not loading

Unable to open Excel because of an issue that needs to be repaired. It is my computer or a system issue?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-04T18:46:31.0033333+00:00
Kathy 0 Reputation points
answered 2026-09-04T19:22:13.96+00:00
John Jefferson Doyon 85,610 Reputation points Independent Advisor
2 answers

I want to cancel my subscription and receive a refund

On 9/2/26, I was charged $138.11 on my credit card for Microsoft 365. I would like to please cancel the subscription and if possible receive at least a partial refund.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-04T18:31:12.9033333+00:00
Kristine Kirby 0 Reputation points
answered 2026-09-04T19:08:55.32+00:00
John Jefferson Doyon 85,610 Reputation points Independent Advisor
2 answers

Pen not working with Word document

I have been using the same Word (office 365 document for a couple of years. Now when I attempt to write in it with my surface pen, none of it will safe. All of my strokes are disappearing. Do you have any solution?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-04T18:24:29.3066667+00:00
Peggy Renner, PhD 0 Reputation points
answered 2026-09-04T18:59:41.98+00:00
John Jefferson Doyon 85,610 Reputation points Independent Advisor
2 answers

update payment notifications

I keep getting a warning to update my payment details, but my Microsoft Personal 365 account payment is up to date. What do I do.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-04T18:21:36.3933333+00:00
Alfat Khan 0 Reputation points
answered 2026-09-04T18:56:37.1133333+00:00
John Jefferson Doyon 85,610 Reputation points Independent Advisor
1 answer

Problems with MS outlook

I just got a new phone and need to set up my MS Outlook up again (for university). Now the only way to log into the account is with the Authenticator app, which, once again, I was logged out of due to the change of my device. I cannot log into the…

Microsoft 365 and Office | Install, redeem, activate | For education | iOS
asked 2026-09-04T18:18:59.4166667+00:00
Paula Lina Ancupane 0 Reputation points
answered 2026-09-04T18:55:04.9233333+00:00
Kai-L 18,470 Reputation points Microsoft External Staff Moderator
2 answers

I have been charged the wrong subscription

I have been charged the wrong subscription, it was changed to single user last year

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-04T17:53:07.5233333+00:00
liz Hawkins 0 Reputation points
answered 2026-09-04T18:53:20.5066667+00:00
paulr0511 48,020 Reputation points Independent Advisor
2 answers

XLTM Downloading on SPO

Sharepoint has started downloading XLTM files instead of opening them in the excel desktop client .xlsx/.xlsm are unaffected. The setting is set to "Use the server default (Open in the client application)". Is there any way to fix this? It was…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-09-03T14:10:18.4833333+00:00
Kateman, Amanda 0 Reputation points
commented 2026-09-04T18:53:03.2533333+00:00
Demi Nguyen 1,420 Reputation points Independent Advisor
2 answers

Microsoft Authenticator - multiple devices?

How can I find out which device has the authenticator for an account? As IT admin in my school, many of the accounts for shared devices are authenticated on my phone, but there is one account used for substitute teachers that is not - and every time we…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-03T08:16:18.67+00:00
Sonja Coulter 0 Reputation points
commented 2026-09-04T18:52:20.9466667+00:00
Demi Nguyen 1,420 Reputation points Independent Advisor
1 answer

Cached Credentials have expired and can't sign in with business account

Trying to use excel using my business with copilot license. Cached credentials have expired error comes up. Can't sign in with business account and if I sign in with a personal account I lose access to copilot.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-04T13:37:17.19+00:00
Wonder_slime 0 Reputation points
commented 2026-09-04T18:51:54.9366667+00:00
Jayden-P 2,360 Reputation points Independent Advisor
3 answers

Locked One drive documents

I purchased MS Office from a third party and I was using it and sabe My personal docs in the One Drive, but suddenly I was not able to use it. I need at least to recover My personal data from the OneDrive as I have family pictures and videos very…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-04T18:14:39.9833333+00:00
Vivian Vega 0 Reputation points
answered 2026-09-04T18:49:01.2366667+00:00
Jonathan Deives 80,350 Reputation points Independent Advisor
1 answer

Refund request for unused, unactivated Microsoft Project license (past 14-day window)

I purchased a Microsoft Project license directly through Microsoft, but the license has never been activated or redeemed — no product key entered, no installation. I'm past the standard 14-day digital refund window and would like guidance on requesting a…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-04T18:03:55+00:00
DeShawn Thomas 0 Reputation points
answered 2026-09-04T18:44:33.8+00:00
Lin v 1,110 Reputation points Independent Advisor
2 answers

Correlation Id error with Office 365 (Unable to log in)

Correlation Id: f2401201-6e59-43a4-a087-e77f836fba76 Timestamp: 2024-05-10T05:01:23.000Z DPTI: 6315deab3c08b50b7d6e6b3e1c4654f1244330a92602b488d08752b5a9915721

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2024-05-10T05:07:05.2466667+00:00
Dirk Nauman 0 Reputation points
answered 2026-09-04T18:41:09.7333333+00:00
กฤษฎา ด้วงบุตรดี 0 Reputation points
3 answers

word did not save, progress gone

word did not save, progress gone. I am totally disappointed with my 365 subscription.

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-09-04T12:53:37.95+00:00
Mark Elias 0 Reputation points
answered 2026-09-04T18:34:21.6966667+00:00
Stefan Blom 350.7K Reputation points MVP Volunteer Moderator
2 answers

What does this mean: Excel found a problem with one or more formula references in this worksheet

What does this mean: Excel found a problem with one or more formula references in this worksheet

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-04T16:53:19.46+00:00
Don Poitras 0 Reputation points
answered 2026-09-04T18:33:03.89+00:00
Marcin Policht 105.9K Reputation points MVP Volunteer Moderator
1 answer

how to drop down on teh x-axis the line from a point in XY scatter graphas

Please tell me how to drop down on teh x-axis the line from a point in XY scatter graphas shown be low

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-04T15:18:47.0433333+00:00
Chaturvedi, Santosh 320 Reputation points
edited an answer 2026-09-04T18:30:13.3733333+00:00
Marcin Policht 105.9K Reputation points MVP Volunteer Moderator
0 answers

OneDrive "Convert file" HTML -> PDF stopped applying <style> block CSS today, 2026-09-04, after 1.5 years working correctly

Summary The OneDrive for Business "Convert file" action (HTML → PDF) has worked reliably for approximately 1.5 years with no CSS-related issues. Today, 2026-09-04, it started intermittently failing to apply CSS rules declared inside the…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-04T18:29:52.62+00:00
Sebastian Velasquez-Munera 0 Reputation points