492,428 questions with Microsoft 365 and Office-related tags

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Ctrl+C and Ctrl+V Not Working in Excel After Updating to 2016 Version 25H2 (OS Build 26200.9445)

As subject and i've tried all different ways i can find online but none of them works! this problem started from 9th Sep 2026. Please help solve and don't provide those public official solutions again cuz if they work then i wont be here. It is really…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-12T01:50:34.3766667+00:00
XYA-9477 0 Reputation points
edited the question 2026-09-12T02:03:21.6666667+00:00
XYA-9477 0 Reputation points
0 answers

Microsoft Personal Classic account being shut down

I was allowed to renew my personal classic plan back in May 2026 (annual subscription). I am now receiving emails telling me I have till 30th September 2026 to change to a different paid plan. On the subscription paid a message state I have till May next…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-12T01:51:01.4466667+00:00
Judy Henderson 0 Reputation points
1 answer

Issue with Microsoft Word Android application on Android version 16 - Ribbon hiding the text area

Hi, I recently upgraded my Android device to a Samsung Galaxy S24, and I noticed that in the "Edit" mode, the ribbon above the keyboard is hiding the line of text that I am typing, if I am modifying a document and I want to write on the last…

Microsoft 365 and Office | Word | For home | Android
asked 2026-09-10T20:42:25.3466667+00:00
Shing 0 Reputation points
commented 2026-09-12T01:44:07.29+00:00
Shing 0 Reputation points
1 answer

OneNote text highlight some colors are gone in the new version like yellow and green.

OneNote text highlights some colors are gone in the new version like yellow and green.

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-09-11T20:03:34.8166667+00:00
Tito Sant 0 Reputation points
answered 2026-09-12T01:31:26.0933333+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
1 answer

outlook error message Ox800CCC0E

I am not receiving emails on my PC and keep getting outlook error message Ox800CCC0E

Microsoft 365 and Office | Other
asked 2026-09-12T01:29:16.9366667+00:00
Graham Rock 0 Reputation points
answered 2026-09-12T01:29:30.5366667+00:00

AI answer

1 answer

Adobe Acrobat is not converting documents into PDF's

My Adobe Acrobat is not converting my Word documents into PDF's. Please fix this issue.

Microsoft 365 and Office | Other
asked 2026-09-12T01:22:43.9966667+00:00
Rev. Dr. Sonia King 0 Reputation points
answered 2026-09-12T01:26:02.5333333+00:00
Rev. Dr. Sonia King 0 Reputation points
2 answers

Hacked Microsoft 365 Family Account: Recovery Process Loops and No Way to Contact Support

Dear all, Our Microsoft 365 Family account was hacked in late July. Since then, we have no longer been able to access our family photo archive on OneDrive. I can still see my former OneDrive folders and files on my local PC, but the files cannot be…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T19:10:28.36+00:00
OM 0 Reputation points
commented 2026-09-12T01:08:19.5133333+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
1 answer

URGENT: Sole Global Administrator Locked Out of Paid Microsoft 365 Business Tenant – MFA/Authenticator Failure

I am the owner and sole Global Administrator of a paid Microsoft 365 Business tenant. I have been locked out for months because Microsoft Authenticator no longer generates the verification code required to sign in. My password works, but after entering…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-09-11T15:13:20.1733333+00:00
Adam Troyer 0 Reputation points
commented 2026-09-12T00:57:27.5033333+00:00
Adam Troyer 0 Reputation points
3 answers

I can't unlock my OneDrive vault on my Laptop

I can't unlock my OneDrive vault on my Laptop. I can do it on my phone.

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-07T14:16:34.2466667+00:00
Pedro Oliveira 0 Reputation points
edited a comment 2026-09-12T00:54:47.69+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
1 answer

leading zero converting prompt

Good morning, how can I get the prompt back up on excel sheet that ask you if you want to keep the leading zeros?

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-10T18:24:14.35+00:00
Alcala, Maria 0 Reputation points
commented 2026-09-12T00:38:41.1233333+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
2 answers

I've been billed twice within two months but only have one subscription for 365

I was billed in April 18, 2026 for $106.61 (P425-6816830) then again in May 26th 2026 for the same amount and the same #. To my knowledge, I only have one account for 365

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-11T21:31:54.21+00:00
Michael Janton 0 Reputation points
edited the question 2026-09-12T00:38:19.1866667+00:00
Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
1 answer

ERR_SSL_PROTOCOL_ERROR

A few users reported that they could not access any Microsoft 365 services. I checked Intune, and the devices were compliant. There were no sign-in logs because the connection was not reaching Microsoft. We could not sync the devices, but the date and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-10T19:28:24.12+00:00
anju sukumaran 0 Reputation points
commented 2026-09-12T00:37:40.58+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 & Office billing & subscriptions

I need to change my region so I can buy an upgrade on Microsoft 365 Office

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-12T00:33:06.5666667+00:00
Jose Luis Alvan 0 Reputation points
answered 2026-09-12T00:33:20.2933333+00:00

AI answer

1 answer

Sync issue with contacts and calendars and Outlook

I've reinstalled office 365 64-bit and installed iCloud. However, when I turn on sync Contacts and Calendars, it appears to download everything but ends in an error: Your setup couldn't be started because of an unexpected error (0x800706ba). My iCloud…

Microsoft 365 and Office | Other
asked 2026-09-10T19:56:12.1233333+00:00
James Kohnke 0 Reputation points
commented 2026-09-12T00:28:42.9366667+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
3 answers

Paste function no longer works in Excel 2023

I can no longer paste anything, cells, ranges or sheets. After I copy a cell and try to paste it into another cell nothing happens.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-11T18:12:35.25+00:00
Martin Feinberg 0 Reputation points
commented 2026-09-12T00:19:02.18+00:00
Martin Feinberg 0 Reputation points
1 answer

MacBook: Cannot select paper sizes other than Letter

In Word for Mac, I cannot change the paper size. If I select "Layout" from the heading and then select "size" the only option available is US Letter by default (there are no other options listed).

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-09-12T00:11:59.5333333+00:00
DMc 0 Reputation points
answered 2026-09-12T00:12:08.7166667+00:00

AI answer

0 answers

Fill handle & drag-paste don't commit in Excel desktop

I have an issue where Excel's drag-to-fill and drag-to-copy/paste don't work, but everything else does. This started suddenly this morning after 2+ years of no issues, with no updates or new installs beforehand. Symptoms: • Select a cell, drag the fill…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-12T00:08:28.5766667+00:00
Horus 0 Reputation points
0 answers

Microsoft 365 Word doesn't work

My Microsoft 365 Word is slow to open files from OneDrive, then disappears with a circle going round when you try to edit. I have spent hours over two days following instructions from bots and none have worked. I need a person to call me to fix this.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-11T23:57:43.36+00:00
Shelley Smith 0 Reputation points
1 answer

Print spooler breaks when opening Microsoft word

I've got a weird one that I can't solve and I'm hoping someone here has seen it before. On one Windows 11 PC, the Print Spooler service stops every single time Microsoft Word is opened. It doesn't matter if I open a document or just launch Word and leave…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-09-10T12:50:43.88+00:00
Phillipus Jonck 0 Reputation points
commented 2026-09-11T23:55:04.3866667+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
1 answer

Can't add money to child account via familysafety app or website

This has happened repeatedly over the last few months. Last time I was able to get through to actual support to get a ticket opened to unblock this, but that avenue is apparently now closed. "Contact us at Microsoft support We’re having trouble…

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

195 questions
asked 2026-09-11T02:07:37.9766667+00:00
Paddy McDonald 0 Reputation points
commented 2026-09-11T23:54:17.93+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator