451,136 questions with Microsoft 365 and Office-related tags

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I am unable to login to my microsoft 365 account on Mac - after login page it is just

I am trying to sign into my microsoft 365 on mac, however after the login page where I put my email address in and then press next it just goes to a blank screen and doesnt progress. What do I do? Before the login, if I click on "About word"…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-01-13T20:38:59.0666667+00:00
Samata 0 Reputation points
answered 2026-01-13T20:39:09.3633333+00:00
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2 answers

micro soft-excel-is-waiting-for-another-application/a2dcb2a7-8e49-4db5-96de-eb 29010f2f67

micro soft-excel-is-waiting-for-another-application/a2dcb2a7-8e49-4db5-96de-eb 29010f2f67

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-01-12T19:56:34.2433333+00:00
SF 0 Reputation points
commented 2026-01-13T20:38:30.8333333+00:00
Hendrix-C 9,630 Reputation points Microsoft External Staff Moderator
1 answer

It wants me to authenticate my own phone

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-01-13T19:02:23.1566667+00:00
Haley Dover 0 Reputation points
edited the question 2026-01-13T20:37:51.39+00:00
Kristen-L 8,030 Reputation points Microsoft External Staff Moderator
2 answers

I am having syncing issues with Excel and OneDrive in general. I see a yellow triangle at the top of my Excel sheets.

I am having syncing issues with Excel and OneDrive in general. I see a yellow triangle at the top of my Excel sheets. and when prompted to login am told there is an issue signing me in. Message: AADSTS50020: User account 'jlavarnway' from identity…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-01-12T19:16:39.82+00:00
Jamie Lavarnway 0 Reputation points
commented 2026-01-13T20:37:43.3933333+00:00
Hendrix-C 9,630 Reputation points Microsoft External Staff Moderator
1 answer

How do I stop the automatic renewal of Microsoft 365 Personal when I cannot find it in my subscriptions

I received an automated email from Microsoft-noreply@microsoft.com. Automatic renewal of subscription for Microsoft 365 Personal will occur on 1/27/26. I cannot find that in my subscriptions in my account. How do I stop that automatic renewal?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-13T20:31:51.36+00:00
J Haley 0 Reputation points
answered 2026-01-13T20:35:54.4966667+00:00
J Haley 0 Reputation points
3 answers

Section break in Word causing ghost pagination

I have a Word document where I inserted a section break (I have tried both continuous and next page) at the bottom of the page. I did so because I want different header info to start there. But the section break creates an unseen ghost page, and the…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-01-13T18:24:02.34+00:00
Matt Patton 0 Reputation points
commented 2026-01-13T20:35:05.21+00:00
Matt Patton 0 Reputation points
1 answer

How do I change the default app (for opening documents) from Pages to Word?

Every time I open a template from BYUI, it opens in Pages. I cannot change the default app. It is not given as an option.

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-01-13T20:34:11.6633333+00:00
Palma Hansen 0 Reputation points
answered 2026-01-13T20:34:18.23+00:00
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1 answer

Renwal notification

I just started a new job. The office computer has an expired Microsoft Office notification, which I cannot get past. How do I get past this notification or renew it?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-13T20:06:44.15+00:00
G. Angel Casas 0 Reputation points
edited the question 2026-01-13T20:33:11.7333333+00:00
Clover-L 0 Reputation points Microsoft External Staff Moderator
2 answers

Access Denied

I purchased Microsoft 365 Business Basic, but I cannot sign in. Microsoft says the username does not exist. I believe I lost my tenant admin email. Moved from Microsoft 365 and Office | Access | For business | Windows since it has nothing to do with…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-01-13T17:40:10.3566667+00:00
Hamed Gaballah 0 Reputation points
edited an answer 2026-01-13T20:30:37.5533333+00:00
Jay Tr 7,555 Reputation points Microsoft External Staff Moderator
3 answers

I received a charge in error from Microsoft 365 against my bank account and can't get ahold of anyone to discuss. How do I speak to someone live about it?

How do I speak to someone live about a billing error? The charge has the Microsoft 365 tag but I can't speak to anyone through their customer service portals.

Microsoft 365 and Office | Other
asked 2026-01-13T19:12:19.3666667+00:00
Krista Mainess 0 Reputation points
answered 2026-01-13T20:27:50.52+00:00
Krista Mainess 0 Reputation points
0 answers

Your account has been locked. Contact your support person to unlock it, then try again.

hi, I am getting this issue "Your account has been locked. Contact your support person to unlock it, then try again." and I am only the admin can anyone help to unlock it back. Curently I am using my personal account here to post. Thanks

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-01-13T14:24:50.3766667+00:00
Saifullah Kunbher 0 Reputation points
commented 2026-01-13T20:26:45.0466667+00:00
Saifullah Kunbher 0 Reputation points
0 answers

Me aparece un anuncio de ¨Word encontro un problema que le impide funcionar...¨

Al querer entrar a Word me aparece este anuncio, al apretar Reparar ahora este no responde, simplemente se cierra Word y al entrar sucede lo mismo. ¿Qué puedo hacer para solucionarlo?

Microsoft 365 and Office | Word | Other | Windows
asked 2026-01-13T20:26:32.08+00:00
Dayana Zavala 0 Reputation points
2 answers

How to sync OneNote between phone and computer

OneNote won't sync between phone and computer. Signed into the same MS account. I have stuff in phone that I want to get onto the computer but can't.

Microsoft 365 and Office | OneNote | For home | MacOS
asked 2026-01-13T19:37:44.3633333+00:00
David Schwartz 0 Reputation points
answered 2026-01-13T20:24:25.0766667+00:00
Harold Milan 15,530 Reputation points Independent Advisor
0 answers

Locked Out of Microsoft 365 Developer Admin Account – Lost Access to Authenticator App, No Recovery Method Available

Hello Microsoft Support Community, I need urgent help recovering access to my Microsoft 365 Developer Program account. I was the sole global administrator of my tenant. Unfortunately, my phone broke and lost access to the Microsoft Authenticator app,…

Microsoft 365 and Office | Access | For education | Other
asked 2026-01-13T20:23:08.5266667+00:00
Broyston Dias 0 Reputation points
answered 2026-01-13T20:23:19.39+00:00
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3 answers

Auto-complete no longer working in Excel online

Hi, I’m having an issue with a data validation list in Excel. Previously, I could start typing a name in the column (for example, “Ev”) and press Tab to auto-complete the full name from the list (like “”). Now, when I type “Ev” and press Tab, I get a…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-01-09T20:46:08.2233333+00:00
Evaristo Osorio 0 Reputation points
commented 2026-01-13T20:21:53.7233333+00:00
Ryan-N 9,680 Reputation points Microsoft External Staff Moderator
2 answers

I cannot log in to our non profit account because two factor authentication is not working

Our admin left the company. We need to download Microsoft 365 for business on a new computer and cannot log into the nonprofit hub because we cannot set up two factor authentication for it. How do we set up two factor authentication for the nonprofit…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-01-13T18:42:58.0233333+00:00
Admin Asbury 0 Reputation points
answered 2026-01-13T20:21:45.67+00:00
Lia V 3,945 Reputation points Microsoft External Staff Moderator
1 answer

2 hour delayed Gmail to recipients through outlook

When sending Gmail's through my Outlook Classic. The recipients receive the email approximately 2 hours later. When I send the emails directly from Gmail the recipients receive them immediately. No issues with one-on-one emails, only small bulk. …

Microsoft 365 and Office | Other
asked 2026-01-13T20:20:56.6933333+00:00
joseph buono 0 Reputation points
answered 2026-01-13T20:21:04.6633333+00:00
Q&A Assist
1 answer

Despite an active paid Microsoft 365 subscription and a fresh Windows rebuild, the desktop Excel installer fails with a generic ‘Something went wrong’ error.

This PC was rebuilt with a fresh Windows installation. Microsoft Office or Microsoft 365 desktop apps have never been installed on the current Windows instance, although they were installed on the prior Windows installation before the rebuild. Both the…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-01-13T15:44:16.4433333+00:00
Robert Zebrowski 0 Reputation points
commented 2026-01-13T20:18:34.2666667+00:00
Robert Zebrowski 0 Reputation points
2 answers

How do I backup a database in access to share

I am sharing our data base to integrate with a customer relationship manager but everytime I follow microsoft's instruction I get an error. The help center tells me to simply open the database, click save as and under advanced select back up database…

Microsoft 365 and Office | Access | For business | Windows
asked 2026-01-13T19:40:32.9333333+00:00
Brian Bowman BV 0 Reputation points
edited an answer 2026-01-13T20:17:58.1166667+00:00
Brian Bowman BV 0 Reputation points
1 answer

One Drive will not sync. Download gets stuck. Have tried every step for resolving.

Have a new Dell Computer running Windows 11 Pro. Have tried to sync my One Drive to download the files that were backed up from my old Windows 10 computer. I have used every possible solution, and download continues to just stop. I've tried downloading…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-01-13T20:17:36.52+00:00
CARLOS EZETA 0 Reputation points
answered 2026-01-13T20:17:49.19+00:00
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