491,914 questions with Microsoft 365 and Office-related tags

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Problem with subscription already purchased twice.

Hi. I would like to have a chat with a human. I have TWO subscriptions as every time I log off my account or restart my apple Mac, my subscription dissapear. Last time I purchased again as I though was expired by mistake because again log off and didn't…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-08T21:28:40.48+00:00
ANA REDONDO PINILLOS 0 Reputation points
0 answers

Payment method not working

I have been trying to purchase microsoft office since morning and tried 2 different cards and paypal..nothing is working. Sometime I get the below: Sorry, something went wrong Something happened on our end. Waiting a bit might…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-08T21:25:21.22+00:00
Ehab Ibrahim 0 Reputation points
0 answers

Global Administrator cannot create Microsoft support request

I am the Global Administrator for a Microsoft 365 tenant and have a subscription purchased directly from Microsoft. Microsoft's documentation states that customers with at least one subscription purchased directly from Microsoft can access Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-08T21:19:34.0166667+00:00
Susan Sentesy 0 Reputation points
2 answers One of the answers was accepted by the question author.

"Word hyphenation feature is not available"

Dear Sir / Madam: I am an author and received the German translation for one of my books from my translator today, and he turned on automatic hyphenation, which I never use. I formerly worked on the 2016 MS Word version, but the webmaster / web…

Microsoft 365 and Office | Word | For education | Windows
asked 2026-09-08T17:35:54.1666667+00:00
Br. Emmanuel Labrise 20 Reputation points
commented 2026-09-08T21:18:39.87+00:00
Br. Emmanuel Labrise 20 Reputation points
1 answer

How to resolve error when moving items between buckets on SharePoint list

Hello. I’m running into an issue using the SharePoint Online Board view on a list with a custom choice column called “Internal Status,” which is used to define the board buckets. When I drag an item from any bucket into the Reviewed bucket, the following…

Microsoft 365 and Office | SharePoint | Development
asked 2026-09-08T19:09:35.1633333+00:00
Chris LeMay 190 Reputation points
edited the question 2026-09-08T21:17:02.4833333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
2 answers

Word found unreadable content in “..”. Do you want to recover the contents of this document.

In the last couple of weeks, I have had a number of clients contact me due to the error message Word found unreadable content in “..”. Do you want to recover the contents of this document. occurring when a document is created from a template with a range…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-08-11T23:49:20.9766667+00:00
LIG_AB 40 Reputation points
commented 2026-09-08T21:13:15.99+00:00
Stefan Blom 350.8K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

What is the key for "Geocode" in a command bar customization in Lists?

I'm customizing the command bar in a list that I manage that will be shared with coworkers. I would like to hide the "Geocode" button as we do not use ArcGIS and it has no relevance to the list. I've been able to edit and hide other elements of…

Microsoft 365 and Office | SharePoint | Development
asked 2026-09-08T16:42:40.4+00:00
Julia E 0 Reputation points
edited the question 2026-09-08T21:13:12.96+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
2 answers

Unified-manifest personal tab: host iframe stays at about:blank in Outlook until an add-in task pane is opened

Centrally deployed unified-manifest app with a staticTabs personal tab (scopes: ["personal"], context: ["personalTab"]). Manifest schema 1.20, @microsoft/teams-js 2.55.0 — both above the documented minimums (1.13 / 2.19.0). In Outlook…

Microsoft 365 and Office | Development | Office JavaScript API
asked 2026-09-08T15:07:18.84+00:00
bertrand soual 0 Reputation points
edited the question 2026-09-08T21:11:46.0833333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
0 answers

I cannot update my credit card information

Hello All, I am unable to update my payment information for 365 Personal. Credit cards are operational. The website says my name is wrong. Has this happened to anyone else?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-08T21:04:12.2433333+00:00
B P 0 Reputation points
2 answers

Hacked Microsoft 365 Family Account: Recovery Process Loops and No Way to Contact Support

Dear all, Our Microsoft 365 Family account was hacked in late July. Since then, we have no longer been able to access our family photo archive on OneDrive. I can still see my former OneDrive folders and files on my local PC, but the files cannot be…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T19:10:28.36+00:00
OM 0 Reputation points
commented 2026-09-08T21:04:12.15+00:00
OM 0 Reputation points
1 answer

Need Help with business

I need help with my business account [Moderator note: personally identifiable Information removed]@dfindustrialinc.com. I need to add employees computers so they can get access to word excel ext

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-08T20:55:43.14+00:00
D&F Industrial Inc 0 Reputation points
edited the question 2026-09-08T20:59:20.8766667+00:00
Jack-Bu 6,865 Reputation points Microsoft External Staff Moderator
1 answer

system error 0x80004005

cant access my microsoft word docs. Error message system error 0x80004005

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-08T20:58:18.7266667+00:00
el hungrygirl 0 Reputation points
answered 2026-09-08T20:58:30.55+00:00

AI answer

1 answer

Authentication issue in MS office 2016 Excel and Word

Hello! We are facing issue where users are not able to sign in office 2016 excel and word, not completly login window ispresented with no button working on it, except "Sign UP", typing My email address also do nothing. This issue is on many…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-08T12:28:56.6766667+00:00
Jānis Semjonovs 0 Reputation points
answered 2026-09-08T20:45:22.0166667+00:00
Haytham-C 5,130 Reputation points Microsoft External Staff Moderator
1 answer

How to reset MFA for my Global Admin account when Microsoft Authenticator is lost

Hi Team, I am the Global Administrator of my Microsoft Entra ID (Azure AD) tenant, and I have lost access to my Microsoft Authenticator app on my old phone. Because MFA was enabled and Microsoft Authenticator was my only configured method, I am now…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T14:41:10.95+00:00
Laboratorio 0 Reputation points
commented 2026-09-08T20:44:40.93+00:00
Gary Tippings 0 Reputation points
2 answers

Speak to a person about Publisher

I want to TALK to s support…

Microsoft 365 and Office | Publisher | For home
asked 2026-05-22T16:10:38.8133333+00:00
Bob Hanson 20 Reputation points
commented 2026-09-08T20:42:44.7966667+00:00
Bulldog 4,060 Reputation points
2 answers

My word online document has disappeared

I was working on a word document on word online lastnight. When I went to open it this morning most of the progress I had made was gone. I've tried to recover the document but nothing has worked. I can't figure out any other way of recovering me…

Microsoft 365 and Office | Word | For education | Windows
asked 2026-01-03T17:22:44.19+00:00
Saoirse Kelly (Student - SCSC) 5 Reputation points
commented 2026-09-08T20:36:19.7933333+00:00
Charles Kenyon 170.7K Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Activated 365 to Wrong Account

I need assistance in deactivating the key from the wrong account and reactivating it on the correct account.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-08T20:14:16.9866667+00:00
Jim Crockett 0 Reputation points
commented 2026-09-08T20:33:36.51+00:00
Jim Crockett 0 Reputation points
0 answers

I was charged for subscription that I wouldn’t normally have to pay for (see below for more details and context)

Dear Sir/Madam, I was hoping you could help. I needed Microsoft Word to complete a University assignment, and couldn’t access Word via my university (Manchester Metropolitan University) as the IT dept were not around to help. I bought a license, meaning…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-08T20:28:37.22+00:00
Alice Costelloe 0 Reputation points
1 answer

You have lost 6,000 photos on my one drive & I've never missed a payment

6,000 pictures are just gone from my account. I've been paying storage for years!!!!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-08T20:27:32.1366667+00:00
Joanne Bechtel 0 Reputation points
answered 2026-09-08T20:27:48.4066667+00:00

AI answer

1 answer

Trying to find what products I have in my profile to use

I have microsoft 365. I am getting bing alerts and would like to stop that because it pops up and is irritating. I need to know what tools I have available to me.

Microsoft 365 and Office | Other
asked 2026-09-08T19:47:07.2833333+00:00
John A. Duncan 0 Reputation points
answered 2026-09-08T20:25:49.8166667+00:00
EmilyS726 264.1K Reputation points Independent Advisor