488,180 questions with Microsoft 365 and Office-related tags

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365 account says I have 1TB storage - my onedrive says I have 5GB

365 account says I have 1TB storage - my onedrive says I have 5GB. I checked that I dont have more than one account. Same email address is used with both 365 and with onedrive so I do not think thats the case.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-21T16:09:36.7733333+00:00
Jones 0 Reputation points
commented 2026-08-17T03:47:17.2066667+00:00
Larry George 0 Reputation points
1 answer One of the answers was accepted by the question author.

my emails are all going to trash

All my emails are going to trash. How do I change this

Microsoft 365 and Office | Other
asked 2025-11-04T04:24:08.79+00:00
Irma Farrell 20 Reputation points
commented 2026-08-17T03:45:40.58+00:00
Barry Booth 0 Reputation points
2 answers

How do I get an account I can log in with on https://portal.startups.microsoft.com/login

Hi MS I'm trying to create and/or sign in to Microsoft Startup Hub, but I can't sign in or sign up. I'm the one who owns the workspace/tenant, so I have access to everything. Can you help here? I have been in contact with several employees in MS who have…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-17T00:03:39.4233333+00:00
Anderson Zoe 0 Reputation points
edited an answer 2026-08-17T03:45:10.51+00:00
Alina Le 4,695 Reputation points Independent Advisor
1 answer

open files

how can I open files that say we can't find? It also says Is it possible it was moved, renamed or deleted. Also how can I retrieve files from One Drive

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-08-17T03:44:24.6633333+00:00
Julie Richmond 0 Reputation points
answered 2026-08-17T03:44:45.1666667+00:00

AI answer

0 answers

My Xbox Gift Card redeemed through Microsoft Rewards but Robux for Xbox cannot be delivered to my Roblox Account which is linked

I redeemed a $10 Xbox Gift Card today using Microsoft Rewards points. I used the balance to purchase 800 Robux for Xbox. I do not own an Xbox console, so the Robux cannot be delivered to my Roblox account. Roblox Support told me they cannot fix it…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-17T03:43:46.41+00:00
Bibha Rajeev 0 Reputation points
1 answer

I want to remove this email

This email was from a company I was working and now does not exist. I want to change this email to another one

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-17T02:59:50.59+00:00
Beth Acosta 0 Reputation points
answered 2026-08-17T03:42:21.9033333+00:00
Jade Ng 14,785 Reputation points Microsoft External Staff Moderator
0 answers

OneDrive storage is not updated.

I have an active Microsoft 365 Personal subscription with next charge date 14 August 2027. My Microsoft account storage page shows 5.4 GB used of 1 TB. However, OneDrive online and the OneDrive desktop client both report that I have exceeded my storage…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-17T03:40:43.5333333+00:00
ui soon Khoo 0 Reputation points
2 answers

Excel Formula Help

Is there a way to create a formula that automatically returns dates by month, by week, and by year, like the dates below? Saturday, January 2, 2027 Saturday, January 9, 2027 Saturday, January16, 2027 Saturday, January 23, 2027 Saturday, January 30,…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-08-17T02:36:14.5766667+00:00
jklinejr 0 Reputation points
edited an answer 2026-08-17T03:37:08.6133333+00:00
Alina Le 4,695 Reputation points Independent Advisor
1 answer

Word found unreadable content in “..”. Do you want to recover the contents of this document.

In the last couple of weeks, I have had a number of clients contact me due to the error message Word found unreadable content in “..”. Do you want to recover the contents of this document. occurring when a document is created from a template with a range…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-08-11T23:49:20.9766667+00:00
LIG_AB 40 Reputation points
commented 2026-08-17T03:35:05.72+00:00
LIG_AB 40 Reputation points
2 answers

How can I delete folders that are no longer synchronized from my PC?

Hello good morning I removed and unsynced my OneDrive account from my previous corporate account, and I've verified that the account is no longer in my OneDrive app. However, I'm still experiencing the following issue: my file explorer continues to show…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-14T06:57:36.5+00:00
Lewis Tiffany 0 Reputation points
commented 2026-08-17T03:31:45.0533333+00:00
Elena-VH 655 Reputation points Independent Advisor
1 answer

Unable to access Microsoft 365 services using school credentials

Dear Sir or Madam, I am experiencing an issue when trying to access Microsoft 365 services using the credentials provided by my educational institution, including my school email address and password. Although I am entering the credentials exactly as…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-17T03:31:26.6733333+00:00
White Joanna 0 Reputation points
answered 2026-08-17T03:31:44.1733333+00:00

AI answer

1 answer

The body of all of my emails suddenly are blank on Macbook

Everything was working fine earlier, but now, none of my emails have a body to them. I can see From, To, Subject, and any attachments. The rest of the email is a white, blank screen. Even opening the email in a separate window does not help.

Microsoft 365 and Office | Other
asked 2026-08-17T02:43:21.87+00:00
Deb Gambrell 0 Reputation points
answered 2026-08-17T03:31:39.3833333+00:00
IGYQ 21,525 Reputation points Independent Advisor
1 answer

Please let me know when the Office document license for this account expires.

Please let me know when the Office document license for this account expires. I cannot see the expiration date even when checking my subscriptions in my account. Please check this for me.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-14T06:39:08.4766667+00:00
Marshall Zoe 0 Reputation points
commented 2026-08-17T03:31:06.06+00:00
Elena-VH 655 Reputation points Independent Advisor
2 answers

Privacy regarding Copilot Chat

Hello, The employees in our company have a Microsoft O365 E3 license, not a specific M365 Copilot license. If our employees now want to use the Copilot Chatand "question" internal company documents, can this be done without hesitation if the…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-08-17T01:50:38.5266667+00:00
Evans Darcy 0 Reputation points
edited an answer 2026-08-17T03:27:16.1966667+00:00
Jade Ng 14,785 Reputation points Microsoft External Staff Moderator
2 answers

missing features like "From web" to import data in Excel

hello, I'm using Mac air M4, and MS 365. There, i want to import a population data using the URL link in excel via "from web" feature just like windows. However, after much try, I can't find any way to directly import data via using the URL. It…

Microsoft 365 and Office | Excel | For education | MacOS
asked 2026-08-17T03:03:32.2966667+00:00
Hafsha Halim 0 Reputation points
edited an answer 2026-08-17T03:23:03.17+00:00
Kien 495 Reputation points Independent Advisor
2 answers

Mail are send from my Outlook account

My student email is sending unauthorized spam emails. An Authenticator method is registered that I did not configure. Please reset my password and MFA methods. Please revoke all active Microsoft 365 sessions.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-16T13:42:10.95+00:00
(SP24-BCS-088) SAID UL AMIN 0 Reputation points
commented 2026-08-17T03:18:03.8533333+00:00
BabybooHN 1,710 Reputation points Independent Advisor
2 answers

Upgrade my Office 365 license

Good afternoon, today I entered Word and it turned out that my annual office 365 license expired and I wanted to update it and it did not let me, I thank you if you could solve me as soon as possible, thank you very much.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-16T12:16:05.6333333+00:00
Anderson Katie 0 Reputation points
commented 2026-08-17T03:17:20.7633333+00:00
BabybooHN 1,710 Reputation points Independent Advisor
2 answers

One Drive files are damaged or deleted, and I have restored them, but the restored files cannot be recovered. What should I do?

Hello. While using OneDrive, I was prompted to unconsciously select 'OK' when a specific guide window was displayed, and then the files were deleted. I tried to recover it from the Recycle Bin and OneDrive web version of my personal computer, but now the…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-08-16T11:38:04.7266667+00:00
Cooper Sarah 0 Reputation points
commented 2026-08-17T03:17:01.8166667+00:00
BabybooHN 1,710 Reputation points Independent Advisor
3 answers

Sharing Microsoft Office 365 with another computer

I wish to share my Microsoft Office 365 family package with another computer. How do I do that?

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-08-15T14:50:02.46+00:00
Jane Baldwin 0 Reputation points
answered 2026-08-17T03:16:06.06+00:00
Manoel Barros 21,555 Reputation points Independent Advisor
2 answers

Confirmation emails following submission of forms

Hi there, How do I create an automated email advising that a Microsoft Form has been completed?

Microsoft 365 and Office | Microsoft Forms | Other
asked 2026-08-17T02:36:41.4966667+00:00
Angela Lewis 0 Reputation points
answered 2026-08-17T03:12:42.2366667+00:00
EmilyS726 256.2K Reputation points Independent Advisor