473,850 questions with Microsoft 365 and Office-related tags

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2 answers

I lost access to Microsoft Authenticator.

I lost my cell phone and access to Microsoft Authenticator. When trying to log in to my account onmicrosoft.com I have two options: say yes and confirm the code in the Authenticator app, or type the Authenticator code. I tried calling 08007617454 because…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-05-20T12:03:41.12+00:00
Bruno Bonato 0 Reputation points
edited the question 2026-05-20T12:36:33.78+00:00
Liora D 15,280 Reputation points Microsoft External Staff Moderator
2 answers

I cannot log into my business email

I have tried logging in, but it says accou t not found. I am not able to add it either, because the authenticator app is not synced with that email and it doesnt give me a code

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-19T04:27:36.56+00:00
Martin Schimpf 0 Reputation points
commented 2026-05-20T12:35:55.35+00:00
Martin Schimpf 0 Reputation points
2 answers

looking for nonprofit pricing for microsoft 365

I heard that nonprofits have special deals on microsoft 365

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T11:53:03.2366667+00:00
Trevor Tieche 0 Reputation points
edited an answer 2026-05-20T12:33:51.0566667+00:00
Henry-N 13,130 Reputation points Microsoft External Staff Moderator
1 answer

Another account from your organization is already signed in on this device. Try again with a different account

Another account from your organization is already signed in on this device. Try again with a different account

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-05-20T11:36:35.17+00:00
John Ampah 0 Reputation points
answered 2026-05-20T12:31:25.9333333+00:00
Daniel-Vo 5,930 Reputation points Microsoft External Staff Moderator
1 answer

I was charged $217 for Microsoft services I did not order or ask for.

I wan't want ever Microsoft Business services you are fraudulently charging me for cancelled immediatley and my funds returned.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T12:29:19.2+00:00
Robb Sequeira 0 Reputation points
answered 2026-05-20T12:30:03.84+00:00
Q&A Assist
1 answer

Cannot download correct Microsoft Office version

I purchased an Office 2021 version for Mac and when I choose install, it downloads the most recent 365 version and then asks me to purchase a subscription. I have tried support sites that all provide links to that version but all say 365 and the most…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-05-19T15:55:04.0133333+00:00
Akiva 0 Reputation points
commented 2026-05-20T12:19:33.9033333+00:00
EmilyS726 232.1K Reputation points Independent Advisor
1 answer

Error 403 | accessing office.com in incognito working from home

Hi, starting from Monday 18th May I have this issue when I try to open office.com webiste Error 403 - This request is blocked. Please try again in 5 minutes. If the error continues, contact Microsoft Support and provide the error code: Ref A:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T12:16:06.9933333+00:00
Garusi Giulia 0 Reputation points
edited the question 2026-05-20T12:17:52.2166667+00:00
Daniel-Vo 5,930 Reputation points Microsoft External Staff Moderator
2 answers

I would like to cancel this account.

Can you advise how to cancel this account? I haven't used it for years and have been unable to cancel yet am billed monthly for a service I don't use. Thank you!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T11:37:56.5933333+00:00
Nicole Tarasick 0 Reputation points
answered 2026-05-20T12:17:14.0233333+00:00
Liora D 15,280 Reputation points Microsoft External Staff Moderator
1 answer

Please refund $159 charged for inactive Australian account

Hello, in July 2025 I moved from Australia to Poland and opened my Polish account and in paid for Microsoft 360 Personal subscription - see the proof attached. On 6th May 2026 my Australian ANZ credit card anding on .....4403 was charged for…

Microsoft 365 and Office | Other
asked 2026-05-10T17:37:21.54+00:00
AM KAL 0 Reputation points
commented 2026-05-20T12:16:37.53+00:00
AM KAL 0 Reputation points
1 answer

I keep getting password reset emails that I didn't request.

These appear to me legitimate Microsoft emails. What should I do to secure my account?

Microsoft 365 and Office | Other
asked 2026-05-20T12:16:13.51+00:00
Colleen Hayes 0 Reputation points
answered 2026-05-20T12:16:35.4466667+00:00
Q&A Assist
2 answers

Word Toolbar only appears in non-saved documents

If I open Word, the toolbar is present. If I create a new document, the toolbar is present. If I open an existing document there's no toolbar.

Microsoft 365 and Office | Word | For education | Windows
asked 2026-05-20T11:40:33.14+00:00
Bob Schild 136 Reputation points
answered 2026-05-20T12:15:40.9833333+00:00
DaveM121 878.4K Reputation points Independent Advisor
2 answers

my one time purchase of office home 2024 no longer recognizes my product key

I purched a office home 1pc/Mac 2024 edition from Best Buy Canada, this apps contains word, excel, power point, OneNote. Recently when I try to open any of the apps it asks me to re-register enter product key then it tells me this product key is…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-05-05T02:08:36.51+00:00
Glenn Gray 0 Reputation points
edited the question 2026-05-20T12:12:12.68+00:00
Krisztina Kiss 0 Reputation points Admin
1 answer

not recognizing perpetual license on new computer

I bought a perpetual license for office 2019 in 2021. I recently bought a new computer. I have downloaded my purchase from the microsoft site and installed it but when I open it tells me I have to make a purchase. Chat could not help me and gave me a…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-05-04T16:47:31.7566667+00:00
Stephanie Koules 0 Reputation points
edited the question 2026-05-20T12:04:13.33+00:00
Krisztina Kiss 0 Reputation points Admin
2 answers One of the answers was accepted by the question author.

How to caption a picture with no numbering

I want to insert pictures into my text in Word with captions but without numbering. Is this possible?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-20T08:09:31.53+00:00
heather wall 20 Reputation points
commented 2026-05-20T12:02:46.4366667+00:00
Suzanne S Barnhill 277.4K Reputation points MVP Volunteer Moderator
1 answer

can not access my pictures one drive

I have not paid for the one drive subscription and can not access the pitures whin logged in, what I need to do to restore data

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-20T12:00:04.74+00:00
Moss 0 Reputation points
answered 2026-05-20T12:00:20.5333333+00:00
Q&A Assist
2 answers

Certificate of Tax Residence for the Tax Year 2026 for Microsoft Ireland Operations Limited

I am writing to request a Certificate of Tax Residence for the Tax Year 2026 for Microsoft Ireland Operations Limited (MIOL). This document is required by the Armenian tax authorities to apply the provisions of the Double Taxation Treaty between Georgia…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T10:09:57.3833333+00:00
Kristina Rodonaia 0 Reputation points
edited an answer 2026-05-20T11:58:49.7166667+00:00
Rin-L 19,585 Reputation points Microsoft External Staff Moderator
3 answers

Certificado de Residência Fiscal 2026

Bom dia, No seguimento de um pedido interno para a aquisição de um licenciamento de PowerBI Pro, será que podem enviar-nos o certificado de residência fiscal para o ano de 2026? Com os melhores cumprimentos,

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T09:24:51.52+00:00
Ines A Urbano 0 Reputation points
answered 2026-05-20T11:58:34.79+00:00
Tamara-Hu 14,695 Reputation points Microsoft External Staff Moderator
3 answers

Loss Microsoft 365 Subscription- Family Plan

Good morning.  I purchased the Microsoft family plan on the 26th of March this year. At the time, I still had the basic plan running, but I intended to upgrade.  I noticed the upgrade didn't work, so I decided to wait till the basic expires.  I have a…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-05-20T11:24:29.85+00:00
PHILOMINA ADAMS 0 Reputation points
answered 2026-05-20T11:57:34.63+00:00
DaveM121 878.4K Reputation points Independent Advisor
1 answer

I need to create a new Community for Testing Purpose for my current project where I have to Automate creation of a post on Engage Community.

I need to create a new Community for Testing Purpose for my current project where I have to Automate creation of a post on Engage Community. When testing successful, my code will point to an existing community. But for testing purpose, I need to create a…

Microsoft 365 and Office | Microsoft Viva | Viva Engage
asked 2026-05-20T11:57:01.7433333+00:00
Rohit Raj 0 Reputation points
answered 2026-05-20T11:57:21.84+00:00
Q&A Assist
1 answer

Unwanted Billing of 21K INR

Hello all, I am a student and intern and my organization wanted me to study azure cloud and I accidentally enabled firewall feature in my virtual network resource and within 4-5 days my charges blew up to 21k due to that. My account was pay as you go…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-05-20T11:55:52.27+00:00
Vansh Oberoi 0 Reputation points
answered 2026-05-20T11:56:15.27+00:00
Q&A Assist