497,014 questions with Microsoft 365 and Office-related tags

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Microsoft 365 admin center

When I try to go to the admin center for Microsoft 365, it tells me to log in with an user which has permission. I should be that user because I originally signed up. What should I do to fix this issue?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-10T07:31:53.9866667+00:00
John Ernster 0 Reputation points
commented 2026-10-12T14:55:32.39+00:00
Liora 2,425 Reputation points Independent Advisor
1 answer

Word doccument on one drive suddenly empty

Hi, I was working on a document on OneDrive for the last few weeks. There was around 1700 words. I shared it with my lecturer on Wednesday and when I looked back today it was blank. I cannot seem to locate any of its contents. Help needed please.

Microsoft 365 and Office | Word | For education | Windows
asked 2026-10-10T10:40:24.8633333+00:00
Annonymous 0 Reputation points
commented 2026-10-12T14:55:12.0766667+00:00
Liora 2,425 Reputation points Independent Advisor
1 answer

Visio 24 Activation issue

Hi, I have had to build a new PC after my older one died. I have managed to reinstall and activate Office 24, but I cannot activate Visio 24 which I purchased separately. Windows keeps telling me that it is registered to a different account. When I go to…

Microsoft 365 and Office | Visio | For home | Windows
asked 2026-10-10T12:41:39.2866667+00:00
William Henderson 0 Reputation points
commented 2026-10-12T14:54:18.7233333+00:00
Liora 2,425 Reputation points Independent Advisor
3 answers

Microsoft Defender for Office 365 (Plan 1)

Dears, what about for Microsoft Defender for Office 365 (Plan 1) and deference between plan 2? Thanks

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-27T11:32:51.73+00:00
Abdrabo Elsayed AlKahougy 20 Reputation points
answered 2026-10-12T14:52:00.75+00:00
Derek Morgan II 85 Reputation points
2 answers

Microsoft 365 E5 Developer OneDrive quota remains 10 GB although user and organization limits are 1024 GB

I am using a Microsoft 365 E5 Developer tenant. My OneDrive for Business site remains limited to 10 GB even though all storage settings are configured for 1024 GB (1 TB). What I have verified: • Microsoft 365 E5 Developer license is assigned and…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-10-10T06:46:06.48+00:00
Zain ul 0 Reputation points
commented 2026-10-12T14:51:57.73+00:00
Liora 2,425 Reputation points Independent Advisor
2 answers

I am billed for something every month. I would like to know what it is

I have a recurring debit from my account yo microsoft and would like to know what it is for

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-12T14:15:07.51+00:00
Nicola Sarbutts 0 Reputation points
answered 2026-10-12T14:50:30.3266667+00:00
DaveM121 938.3K Reputation points Independent Advisor
1 answer

microsoft office 365 will not update my email

microsoft office 365 will not update my email using charter

Microsoft 365 and Office | Other
asked 2026-10-12T14:14:41.71+00:00
Verne Jacobson 0 Reputation points
answered 2026-10-12T14:49:28.4466667+00:00
TaoLi 115.4K Reputation points Independent Advisor
1 answer

Billing Issue

Greetings. I have been billed $10.81 twice a month for over a year through Paypal. I cancelled all payments by my Paypal account in September. I then contacted you to give you details about my method of payment. On September 9, 2026, my checking account…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-12T14:48:39.1233333+00:00
Elaine Culver 0 Reputation points
answered 2026-10-12T14:48:54.3266667+00:00

AI answer

1 answer

Cant activate license on Office 2021 MacOS?

License is registered when signing in but get this error msg "Couldn't refresh license", EC 0 Office 2021 has all updates!

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-12T14:48:32.8766667+00:00
mike armstrong 0 Reputation points
answered 2026-10-12T14:48:50.5266667+00:00

AI answer

1 answer

Unable to Log-in to Admin account due to error with phone verification code

I am the sole admin of a Small Business 365 account. I cannot log in to my account any more. I enter my username and password and move to the two factor authentication page where I am given the option for an sms to be send to my phone. I choose that but…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-12T09:13:24.6066667+00:00
Florendia 0 Reputation points
commented 2026-10-12T14:43:37.8833333+00:00
Kristen Tran 2,285 Reputation points Independent Advisor
0 answers

Login Onedrive

get error code 0x8004de25 when trying to login (sync) to Onedrive on my computer

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-10-12T14:42:26.4033333+00:00
Harry Holmström 0 Reputation points
1 answer

need a live agent

I have 3 office 365 subscriptions, all on different devices. For the oldest 2, the email accounts are no longer active and I cannot manage those subscriptions. Need to speak with a real person

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-12T14:08:30.57+00:00
Lerry Fogle 0 Reputation points
answered 2026-10-12T14:42:18.7833333+00:00
DaveM121 938.3K Reputation points Independent Advisor
1 answer

Help to log in to Microsoft 365 admin account with lost Microsoft Autentication access

Hi everyone, I am completely locked out of my Microsoft Entra ID tenant and need guidance on how to reach the Data Protection Team. Issue Description: I am stuck in a Multi-Factor Authentication (MFA) loop with the Microsoft Authenticator app: My…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-12T13:18:47.38+00:00
Mateusz Gałka 0 Reputation points
edited the question 2026-10-12T14:40:35.8166667+00:00
Daniel-Vo 6,800 Reputation points Microsoft External Staff Moderator
2 answers

Currently private subscription want to update into business subscription plus migration cloud

Dear Ladies and Gents, please advice me what do i Need to do in order to change from Private into Business with out losing the data from cloud and migrate it into my new business account. Please advice step by step process. Note that I want to do that…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-12T07:35:19.95+00:00
Georgios Shandos 0 Reputation points
edited the question 2026-10-12T14:38:32.0366667+00:00
Daniel-Vo 6,800 Reputation points Microsoft External Staff Moderator
3 answers

I am unable to active my Office 2019 on the new device

I purchased office 2019 in 2021 and today I uninstalled it from the old device where Office was installed. I installed it on a Windows 11 machine and when I tried to active it, I was told to call a phone number. When I call, I was told I had to go to a…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-12T04:32:57.8+00:00
Rupa K 0 Reputation points
commented 2026-10-12T14:37:19.61+00:00
Rupa K 0 Reputation points
0 answers

microsoft office 2024 confirmation ID

2554021-1749411-5505875-0237813-1180704-1649926-0198081-4967741-0711044

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-12T14:36:12.95+00:00
Sathish krishna 0 Reputation points
1 answer One of the answers was accepted by the question author.

New Toolbar Feature Makes Word Android App Unusable

I just wanted to share a screenshot of how this new toolbar blocks the screen in the Word Android app so the devs can see how bad it it. None of the feedback or support forums seem to let me upload an image.

Microsoft 365 and Office | Word | For home | Android
asked 2026-09-23T12:30:54.26+00:00
Ted L 35 Reputation points
commented 2026-10-12T14:26:16.7133333+00:00
Ted L 35 Reputation points
0 answers

AI editing, how many photos are free and what is the cost for more?

I have the family plan. I like to edit photos, but the AI editing seems to have stopped working. How many photos am I allowed to edit per month and how much does it cost to increase it?

Microsoft 365 and Office | Open Specifications
Microsoft 365 and Office | Open Specifications

Technical documents for protocols, computer languages, standards support, and data portability. The goal with Open Specifications is to help developers open new opportunities to interoperate with Windows, SQL, Office, and SharePoint.

163 questions
asked 2026-10-12T14:11:21.77+00:00
Gary Meyer 0 Reputation points
2 answers

Problème de connexion avec Authenticator

Je possède un compte Microsoft 365 professionnel (qui n'est pas celui-ci) mais Authenticator ne génère pas de code et je ne peux pas me connecter. Merci de retirer la vérification par Authenticator de mon compte.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-11T18:37:05.3533333+00:00
Sylvène Poncet 0 Reputation points
answered 2026-10-12T14:09:57.92+00:00
Sylvène Poncet 0 Reputation points
2 answers

Why can't I use or access power point?

I need to make a power point for a school finals assignment, but when I try to make a blank document, Microsoft keeps giving me a message saying, "You don't have access to this document Please try signing in with a different account, or contact…

Microsoft 365 and Office | PowerPoint | For education | Windows
asked 2026-10-12T13:59:26.57+00:00
Joshua H Jacobs 0 Reputation points
edited an answer 2026-10-12T14:09:25.6166667+00:00
BabybooHN 3,465 Reputation points Independent Advisor