477,576 questions with Microsoft 365 and Office-related tags

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Locked Out of All Global Administrator Accounts Due to Microsoft Authenticator Loss. How to Recover Access?

We are locked out of all Microsoft 365 Global Administrator accounts due to loss of access to Microsoft Authenticator. We still own and control the domain razrprints.com and have access to non-admin accounts, but no administrator account can complete…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-06-14T17:11:42.8233333+00:00
info 0 Reputation points
edited an answer 2026-06-15T01:24:05.95+00:00
Dora-T 14,175 Reputation points Microsoft External Staff Moderator
3 answers

Emails on new mobile phone

I can’t get my emails on my phone as it won’t let me past the Microsoft authentication. This is the message I get Error Code: 500121 Request Id: <PII removed> Correlation Id: <PII removed> Timestamp: 2026-06-11T05:42:11Z Flag sign-in errors…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-11T05:54:11.8+00:00
jeanette farrow 5 Reputation points
commented 2026-06-15T01:21:09.97+00:00
Teddie-D 17,560 Reputation points Microsoft External Staff Moderator
0 answers

Installing Windows 11 on new PC after System Failure

I need direction as to how to install Office Home and Student 2021 on a new computer. Former PC crashed and is no longer usable. Most of my searching provides advice on how to uninstall Office and then reinstall, which is impossible in my case.

Microsoft 365 and Office | Other
asked 2026-06-15T01:17:49.82+00:00
J K 0 Reputation points
0 answers

Canceling Visio

I am unable to access the my account to cancel the Visio subscription. I receive the following error when attempting to access the business center, "Your account (----------------@----.edu) doesn’t have permission to view or manage this page in the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-15T01:12:54.4966667+00:00
Lawson, Diamond 0 Reputation points
answered 2026-06-15T01:13:13.51+00:00

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1 answer

I permanently deleted files from my personal OneDrive today by mistake. The files are not in Recycle Bin. Is recovery possible?

Hello Microsoft Support, I accidentally deleted some important files from my personal OneDrive account today and selected "Delete permanently". The files are no longer available in the OneDrive Recycle Bin. I also checked my computer's Recycle…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-06-15T01:12:29.9066667+00:00
Phạm Ngọc Gia Minh 0 Reputation points
answered 2026-06-15T01:12:47.8866667+00:00

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0 answers

One drive asks me to resign in with an old and disused email account

One drive asks me to resign in with an old and disused email account

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-15T01:11:22.12+00:00
John Bishop 0 Reputation points
answered 2026-06-15T01:11:34.63+00:00

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2 answers

Change 365 Family to 365 Personal

How do I change my Microsoft 365 Family to Microsoft Personal?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-15T00:29:35.5266667+00:00
Veronica Woldt 0 Reputation points
answered 2026-06-15T01:03:55.5166667+00:00
EmilyS726 239.4K Reputation points Independent Advisor
1 answer

phone number

how to change the mobile device phone number for vpn

Microsoft 365 and Office | Subscription, account, billing | Other | Android
asked 2026-06-14T23:21:40.0166667+00:00
Hammonds, Dexter 0 Reputation points
answered 2026-06-15T00:49:29.24+00:00
Hammonds, Dexter 0 Reputation points
1 answer

How do I change secure access to my personal vault?

I want to change the way that I access my personal vault. I set it up to use my logon pin code but would like to change to something more secure. I don't see how to do that. When I click on options (the blue box next to Lock) I see If I click on Choose…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-15T00:46:05.9166667+00:00
C.R.Akita 70 Reputation points
answered 2026-06-15T00:46:20.47+00:00

AI answer

2 answers

How to recover Microsoft 365 to my computer

I had a very brief power outage and my Microsoft 365 has disappeared from my computer.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-15T00:10:53.75+00:00
Rick McElreath 0 Reputation points
answered 2026-06-15T00:44:06.93+00:00
EmilyS726 239.4K Reputation points Independent Advisor
1 answer

I downloaded the wrong Microsoft to my laptop.

I recently got a MacBook and downloaded the wrong Microsoft. I downloaded Microsoft Windows instead of the MacBook download. How can this be fixed. Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-06-14T23:26:40.59+00:00
Susann Light 0 Reputation points
answered 2026-06-15T00:42:30.9833333+00:00
John Jefferson Doyon 73,205 Reputation points Independent Advisor
1 answer

No files to donwload on new laptop from one drive

I have a shared one drive account with my husband. my files are saved on his laptop. I have bought a new laptop and there are no files saved to my one drive to download. i cannot work out why. i am the administrator. please help. i have a research…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-06-14T22:32:43.2366667+00:00
brooke caruana 0 Reputation points
answered 2026-06-15T00:39:13.6233333+00:00
Rodrigo Queiroz 78,005 Reputation points Independent Advisor
1 answer

One Note Issues

I have One Note on my Android and I've been using it for 15 years and it was created using my personal email. The One Note on my phone is tied to a previous work email from 2022 not by my doing. I found this out because my laptop was just factory…

Microsoft 365 and Office | OneNote | Other | Other
asked 2026-06-13T18:56:40.1033333+00:00
Tanya Brissett-Burke 0 Reputation points
answered 2026-06-15T00:38:31.3933333+00:00
Dora-T 14,175 Reputation points Microsoft External Staff Moderator
0 answers

Account Locked and Automated Links dont work.

Hello so i was wondering how to reach support. im locked out of my account and all the Automated Self Service forms and numbers keep me in a never ending loop....?!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T00:35:33.6166667+00:00
Michael 0 Reputation points
answered 2026-06-15T00:35:49.08+00:00

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2 answers

I just bought a second computer, how do I add Microsoft 365 on new computer

new laptop computer defaulted to me adding a new Microsoft 365 and Office trial, but I just want to put the current subscription I pay for on this second computer.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-13T23:43:02.3566667+00:00
Jonathan Warren 0 Reputation points
edited an answer 2026-06-15T00:30:18.5866667+00:00
John Jefferson Doyon 73,205 Reputation points Independent Advisor
2 answers

OneDrive for macOS 13.7.8

Dear all, I need OneDrive for work, but I cannot find the version that supports macOS 13.7.8 Thank you,

Microsoft 365 and Office | OneDrive | For business | MacOS
asked 2026-06-14T10:51:36.95+00:00
Anna Naudi 0 Reputation points
answered 2026-06-15T00:27:54.5033333+00:00
Teddie-D 17,560 Reputation points Microsoft External Staff Moderator
2 answers

How in the world can I be signed into my OneDrive account and Microsoft not recognize my signin on a new PC I am attempting to set up?

I have a new PC that I want of sign in to OneDrive and have my files synced to. However, my OneDrive logon is not recognized by Microsoft on my new PC. I am writting this from my old PC. I can confirm, by clicking the cloud icon at the lower right that I…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-14T19:50:23.26+00:00
Bruno Gora 0 Reputation points
answered 2026-06-15T00:24:52.8366667+00:00
Bulldog 2,310 Reputation points
3 answers

Why can't encrypted files use Autosave?

Wondering why the encrypted file I had been working on for hours hadn't been autosaved, I saw the autosave toggle was off. When I tried to turn it on, I got this message: "This file is encrypted. Please remove the encryption." Why can't…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-06-12T07:36:03.44+00:00
Glenda Roberts 5 Reputation points
edited an answer 2026-06-15T00:13:19.0233333+00:00
Stefan Blom 342.3K Reputation points MVP Volunteer Moderator
1 answer

cannot access family subscription for MS 365

I have been offered an Ms365 family subscription. I wish to take advantage of it. I cannot. Please help me accept this offer, see invitation below My email address is ******@gmail.com   My phone number is +PII Removed, Please reply to my request.   kind…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-14T19:17:09.4533333+00:00
Dermott Bolger 0 Reputation points
edited the question 2026-06-15T00:11:42.0033333+00:00
Caozhi Li 6,845 Reputation points Volunteer Moderator
2 answers

How to fix teams essential authenticator login

I have a Microsoft account, but because I needed to have meeting rooms in tams, I had to sign up for Teams Essentials and it created an acocunt for me with this email [Moderator note: personal info removed] I had to reset that password, and now it asks…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-06-14T21:25:00.8+00:00
Camila Van Dyke 0 Reputation points
edited the question 2026-06-15T00:07:06.9266667+00:00
Austin-H 8,355 Reputation points Microsoft External Staff Moderator