491,949 questions with Microsoft 365 and Office-related tags

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Error Code: 715-123280

This is a new Microsoft 365 Business tenant. The company email/domain has never been used with Microsoft 365, Azure, or Microsoft Entra ID. The signup repeatedly fails with Error 715-123280. Please investigate the tenant provisioning/security validation…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T03:12:10.74+00:00
yusdi fajri 0 Reputation points
1 answer

I cannot view files and folders created in OneDrive from another computer

I have tried a few ways to see the file, one of which user account which is correct and can't seem to view the files.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-09T03:01:35.8733333+00:00
Charan Dhanoa 15 Reputation points
answered 2026-09-09T03:06:13.51+00:00
Charan Dhanoa 15 Reputation points
2 answers

UNABLE TO CO-AUTHORIZING IN EXCEL

Hi, I recently changed my hard disk. Before changing it, my coworker and I were able to access and edit a file that I had previously shared without any issues. However, after changing the hard disk, I noticed that my coworker can no longer edit the Excel…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-08T06:41:24.83+00:00
leyden 0 Reputation points
edited an answer 2026-09-09T03:03:23.97+00:00
Hani-Ng 1,130 Reputation points Independent Advisor
1 answer

Microsoft Lists — "Loading chunk 55 failed" / Unknown render failure, started around Aug 21 build

We've started seeing the following error when opening Microsoft Lists, beginning around August 21, 2026: Sorry, something went wrong Unknown render failure. Loading chunk 55 failed. (error:…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-09-09T01:03:37.4333333+00:00
KK 0 Reputation points
edited an answer 2026-09-09T03:01:36.33+00:00
Austin-H 8,380 Reputation points Microsoft External Staff Moderator
1 answer

Can't access SharePoint as my Microsoft account is linking my google email to an old email I have no longer access to

Hi, could u pls assist Can't access SharePoint as my Microsoft account is linking my gmail to an old email I have no longer access to. I received invitation to my gmail and once link is open I cant move forward as Microsoft drags my old email (i have no…

Microsoft 365 and Office | SharePoint | Other | Windows
asked 2026-09-07T23:28:16.1666667+00:00
Nonna 0 Reputation points
commented 2026-09-09T03:00:24.24+00:00
Hani-Ng 1,130 Reputation points Independent Advisor
0 answers

Email password issue

Very frustrated with microsoft. I've contacted the telephone support and actually spoken to 3 people, but the calls keep getting disconnected. Alternatively the AI system directs me to an address which returns an error message, when I use the…

Microsoft 365 and Office | Other
asked 2026-09-09T02:57:20.1433333+00:00
Moolap Car Care 0 Reputation points
2 answers

How to fix online a corrupt XL file

When trying to open an XL File, the following message comes up: "We're sorry, but XL has run into an error that is preventing it from working correctly. Excel will need to be closed as a result. Would you like to repair now? Repair now Help …

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-08T22:04:44.95+00:00
Jakes Du Plooy 0 Reputation points
answered 2026-09-09T02:52:21.3733333+00:00
Hendrix-V 18,510 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

i cannot log in my deped email to use for microsoft account apps

Hello. I am an employee of the Department of Education, here in the Philippines. Since I just purchased my laptop, I cannot use the microsoft office applications. I am trying to log in my deped email but always encountered error. please help me logging…

Microsoft 365 and Office | Other
asked 2025-11-07T02:44:10.8733333+00:00
Bernadette Fernandez 20 Reputation points
answered 2026-09-09T02:47:24.6666667+00:00
Pagudpud South CES 0 Reputation points
0 answers

Need to download

I purchased Office 365 for an older Macbook Pro. I have the product key. Where do I go to download?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-09T02:06:34.8933333+00:00
Kenneth Hobbs 0 Reputation points
commented 2026-09-09T02:40:18.1533333+00:00
EmilyS726 264.1K Reputation points Independent Advisor
1 answer

I purchased Microsoft 365. It says it was installed, but it does not activate. It comes in with an unknown error message.

the error code is: 0x0 This is what I see when I try to activate one of the Products Microsoft Word

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-09T01:58:27.3333333+00:00
Mazin Farraj 0 Reputation points
answered 2026-09-09T02:32:51.29+00:00
EmilyS726 264.1K Reputation points Independent Advisor
2 answers

Upgrading from MS365family Classic 5 users to MS365 family 6 users - Data on onedrives

If I upgrade from MS365 Office Family Classic 5 users to MS365 Office Family 6 users - will the 5 users lose the data/photos they have on their present personal 1TB onedrive?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-08T21:34:42.1533333+00:00
David John Camilleri 0 Reputation points
edited an answer 2026-09-09T02:30:50.2166667+00:00
GsN5034 - IA 76,370 Reputation points Independent Advisor
1 answer

Problem with Publisher

i can't access my publisher files. I get this massage.

Microsoft 365 and Office | Publisher | For home
asked 2026-09-07T19:40:08.2466667+00:00
Lynda Yawn 0 Reputation points
commented 2026-09-09T02:23:49.9666667+00:00
Lynda Yawn 0 Reputation points
2 answers

Unable to join Microsoft 365 Family

Getting error message when trying to join Microsoft 365 on my Mac with family sharing link supplied by the organiser. Get error message "Sorry something went wrong". and TraceId: uupSDyjvMEaUU/uz.23.148

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-09T01:40:21.42+00:00
Mal Edwards 0 Reputation points
answered 2026-09-09T02:21:29.6066667+00:00
GsN5034 - IA 76,370 Reputation points Independent Advisor
2 answers

Country mismatch issue while trying to renew and upgrade subscription

Hi, my country of billing is Canada, but I am currently in the USA. I am trying to renew my subscription and have changed the payment method to USA but it is not allowing me to change or even renew my subscription even though I added a USA payment…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-08T11:36:28.6933333+00:00
Venkata Panyam 0 Reputation points
answered 2026-09-09T02:15:23.0933333+00:00
Xavier-D 12,510 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

I pay Microsoft a monthly fee of $4.63 for support when I need it. I have spoken with a live service support person in the past and need similar support now with several questions on Outlook, connecting my Surface PC to an external monitor, etc.

I pay Microsoft a monthly fee of $4.63 for support when I need it. I have spoken with a live service support person in the past and need similar support now with several questions on Outlook, connecting my Surface PC to an external monitor, etc. I am…

Microsoft 365 and Office | Microsoft To Do | For home
asked 2026-09-07T23:28:36.4066667+00:00
Curt Maier 20 Reputation points
accepted 2026-09-09T02:09:56.1833333+00:00
Curt Maier 20 Reputation points
3 answers

How to activate my accoount

Hello, I suddenly cannot find 99% of my documents and files. I have been trhing all day to activate my microsoft 365 account but dystem refuses to do so. I am current on my payments. What to do?

Microsoft 365 and Office | Word | For home | Other
asked 2026-09-08T23:40:05.2666667+00:00
Ellen Caruso 0 Reputation points
answered 2026-09-09T02:04:59.3166667+00:00
GsN5034 - IA 76,370 Reputation points Independent Advisor
0 answers

Merging Two Accounts

Pearson said I have two ID's associated with my account. How do I go about merging them so I can register with Pearson?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-09T02:01:06.79+00:00
Spencer Schlott 0 Reputation points
0 answers

Xbox game Pass pagar por hora

Me diga o Xbox Cloud Gaming vai cobrar por hora em novembro sou assinante recorrente isso irá valer pra mim também?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-09T01:58:35.7266667+00:00
Expedito Severino 0 Reputation points
2 answers

I simply wish to change my card number that I use to pay you!

I want to change my credit card details so that I can pay you what I owe! I have had all sorts of problems trying to access a system that allows me to do this (I am 79 yrs old and not not very computer savvy!) I keep being asked to do all sorts of things…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-08T09:52:13.7533333+00:00
John Hawkins 0 Reputation points
answered 2026-09-09T01:55:08.0366667+00:00
Xavier-D 12,510 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator Locked Out Due to Microsoft Authenticator MFA Loop - Unable to Reach Human Support

Dear Microsoft Support Team, I am seeking assistance with a Microsoft 365 Business tenant where I am the sole Global Administrator. I am currently completely locked out of the affected business account because of a Microsoft Authenticator MFA loop. My…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-09T01:05:03.2366667+00:00
Kwan 0 Reputation points
answered 2026-09-09T01:55:00.66+00:00
Jade Ng 15,225 Reputation points Microsoft External Staff Moderator