472,812 questions with Microsoft 365 and Office-related tags

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How to contact microsoft support for a refund

My neighbour requires a refund on her payment for £84.99 for 1.4.2025.

Microsoft 365 and Office | Other
asked 2026-05-13T09:04:33.0466667+00:00
Coula Georgiou 0 Reputation points
answered 2026-05-13T09:04:46.3833333+00:00
Q&A Assist
1 answer

Problem with MS Outlook app in android phone

I can't install MS Exchange e-mail account to MS Outlook app in my android phone. Could you help, please? thanks, Jarmo

Microsoft 365 and Office | Install, redeem, activate | For home | Android
asked 2026-05-13T07:21:44.7+00:00
Jarmo Kesanto 0 Reputation points
edited an answer 2026-05-13T09:03:30.5066667+00:00
Gabriel-N 16,680 Reputation points Microsoft External Staff Moderator
2 answers

charge on microsoft not recognised

My neighbour has a charge on her account dating 1.4.2025 and 1.4.2026 for £84.99 which she does not recognise. She was refunded £84.99 for 1.4.2026 but not for the previous year. Please advise who we can speak to. She is elderly and and has had 2…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-13T08:50:21.01+00:00
Coula Georgiou 0 Reputation points
answered 2026-05-13T09:01:14.3+00:00
Coula Georgiou 0 Reputation points
1 answer One of the answers was accepted by the question author.

Beta Expiration 1/1/1601 when check Office license

When I check Microsoft Office License status by cmd, License Status show --- LICENSED -- I want to know BETA EXPIRATION 01/01/1601 mean. So, what is this mean? I bought digital license. Some not show. Is it Software error or License error? Please…

Microsoft 365 and Office | Office Online Server
Microsoft 365 and Office | Development | Other
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2024-11-28T13:05:55.3966667+00:00
Ko Sai 20 Reputation points
commented 2026-05-13T09:00:34.4933333+00:00
quỳnh trương 0 Reputation points
2 answers

Refund has failed

Dear Microsoft, I bought Microsoft 365 Personal on January 8th, and cancelled it on January 9th, as i needed professional instead of personal. I have never had the refund, and in my Microsoft Account I see 'Refund failed'. What can I do to solve…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-13T08:25:49.2133333+00:00
Berend Schols 0 Reputation points
answered 2026-05-13T08:59:53.9766667+00:00
DaveM121 875.9K Reputation points Independent Advisor
1 answer

Can’t purchase 365 basic plan

I’m trying to buy the 365 basic plan again as my subscription was cancelled due to getting a new bank card. I’ve updated all the details and my old card is completely gone and yet I can’t but this plan again. It only allows me to buy the more expensive…

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-05-12T19:08:12.5566667+00:00
Jordan Gaunt 0 Reputation points
edited the question 2026-05-13T08:44:47.9833333+00:00
Xavier-D 8,080 Reputation points Microsoft External Staff Moderator
1 answer

How to open Microsoft Word when it refuse to open or respond?

Ok, I was doing my project for school and I'm using a MacBook and it suddenly closed itself up, how can I fix it?

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-05-13T08:42:28.09+00:00
Dragon 0 Reputation points
answered 2026-05-13T08:42:41.67+00:00
Q&A Assist
1 answer

I can't access my business account. can I speak to a Microsoft agent somehow?

I can't access my business account. can I speak to a Microsoft agent somehow?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-13T08:41:08.0466667+00:00
Elisa Facondo 0 Reputation points
answered 2026-05-13T08:41:32.79+00:00
Q&A Assist
4 answers

I am not able to check my files/share files in onedrive,it is giving access denied

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-05-13T08:36:10.41+00:00
Jamil Hamdan 0 Reputation points
answered 2026-05-13T08:39:49.93+00:00
Jamil Hamdan 0 Reputation points
0 answers

Support Re-active license Office 2024 Home

Dear Support team, I have an account managed Office 365 Persional and MS Office Home 2024 (20 devices). First, I activated Office 2024 on 20 computers. Then, due to security concerns at my workplace, I had to reinstall the OS and Office. After…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-13T08:38:50.1666667+00:00
Nhan Nguyen 0 Reputation points
2 answers

persistent issue with Word (and other ms office apps) on ipad unable to open dropbox files

This issue has persisted for two years. I have deleted and added my dropbox account dozens of times, deleted and reinstalled word, tried to access dropbox through files instead of directly through dropbox, but the are persistent syncing issues. The…

Microsoft 365 and Office | Word | For business | iOS
asked 2026-05-12T17:54:27.4733333+00:00
Anon 5 Reputation points
commented 2026-05-13T08:36:55.1166667+00:00
Anon 5 Reputation points
2 answers

Problem syncingpowerpoint presentations

Problem syncing powerpoint presentations from different computers

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-05-12T21:11:45.0633333+00:00
Josephine DiMaggio 0 Reputation points
answered 2026-05-13T08:29:45.84+00:00
Kai-H 17,095 Reputation points Microsoft External Staff Moderator
2 answers

Need to talk to a real person

Purchased Copilot 365 under this account, the system made me create a new account so now I can't use copilot with my office suite. I don't need or want the new account and at this point I don't want to need Copilot 365. Please provide me with the steps…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-12T20:50:53.5333333+00:00
Roy Osborne II 0 Reputation points
edited the question 2026-05-13T08:25:54.1266667+00:00
Kai-H 17,095 Reputation points Microsoft External Staff Moderator
1 answer

How to fix the ms-wod lost password

I had lost may document password. How to opened the MS-word document

Microsoft 365 and Office | Word | For business | Windows
asked 2026-05-13T08:24:30.94+00:00
daniel gebrehawaria 0 Reputation points
answered 2026-05-13T08:24:43.75+00:00
Q&A Assist
2 answers

I HAVE LOST MASSIVA MOUNT OF DATE FROM ONEDRIVE. I NEED TO RECOVER IT ASAP

HI, I have just noticed that a large amount of information have been lost from ONEDRIVE. I have trying to log in but I find error message 504/503, I am panicking because it would be a great lost for my career. Can someone help, please? Best wishes,

Microsoft 365 and Office | OneDrive | For business | MacOS
asked 2026-05-11T14:09:16.68+00:00
JUAN LOPEZ 0 Reputation points
commented 2026-05-13T08:24:26.1666667+00:00
Vergil-V 12,955 Reputation points Microsoft External Staff Moderator
1 answer

Request to unlink phone number and email from expired Developer Program tenant — MCT and MAICPP Partner blocked from sandbox access

Hello, I am a Microsoft Certified Trainer (MCT) and the founder of [Moderator note: personal info removed], a registered Microsoft AI Cloud Partner Program member (MPN ID: [Moderator note: personal info removed] ). I run an M365 migration consultancy and…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-05-11T22:45:40.73+00:00
James Galfano 0 Reputation points
commented 2026-05-13T08:23:25.97+00:00
Hani-Ng 10,770 Reputation points Microsoft External Staff Moderator
2 answers

can't verify it's me

I have a school account that I use with this same email but it ask for verification code on my authenticator app or to approve a request on authenticator app but I can't login to the authenticator app because it's asking for those same codes

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-12T06:59:55+00:00
Alejandra Navarro 0 Reputation points
commented 2026-05-13T08:21:06.78+00:00
Rin-L 19,335 Reputation points Microsoft External Staff Moderator
0 answers

How to change a primary alias for my account - unable to use my newer email address

My account is using a very old email address. When I try to add another email address (my new one) it tells me that I can't use it as the email address is already taken. Well, of course it is, it's mine! I am going round in an endless cycle and am very…

Microsoft 365 and Office | Other
asked 2026-05-13T08:20:46.32+00:00
Joyce Skelton 0 Reputation points
2 answers

Excel corrupting files on save if it has text boxes

Hi, I've used a series of Excel sheets for years and now all of a sudden excel corrupts them on saving, please could you assist in fixing this? I've done some testing with some old files, so when they are opened it opens and functions perfectly, but…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-11T15:51:04.52+00:00
Phil Cook 0 Reputation points
commented 2026-05-13T08:18:38.5266667+00:00
Phil Cook 0 Reputation points
1 answer

URGENT: Developer E5 Tenant Blocked (FraudThrottle.htm#1033) - 21 Days No Response - Ticket #[Moderator note: personal info removed]

URGENT: Developer E5 Tenant Blocked - #1033 AUP Violation. Ticket #[Moderator note: personal info removed] open 21 days. Backend escalation on April 21 has gone silent. Tenant is 100% compliant and renewed. Can a Moderator please ping the internal Data…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-05-09T04:14:43.25+00:00
Saurav Timsina 0 Reputation points
edited an answer 2026-05-13T08:13:14.97+00:00
Hani-Ng 10,770 Reputation points Microsoft External Staff Moderator