468,706 questions with Microsoft 365 and Office-related tags

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2 answers

Received wrong order got win365 instead of win11 office home version

I ordered win11 office Home version instead received win 365. Spoke with MS agent on phone he made some changes then told me the matter was resolved. However, I still see win365 and the subscription is listed as office as 365, please check to see if…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-13T07:27:05.7166667+00:00
Maria Saavedra 0 Reputation points
commented 2026-04-13T17:01:10.6766667+00:00
DaveM121 863.2K Reputation points Independent Advisor
0 answers

Why can't I share documents anymore?

I was referred to this page when I received a message "You cannot share this document", or some version of that statement. I am logged in, have a 365 subscription, a Window 11 OS, and I've never gottent his message before. Why can't I share?…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-13T16:54:24.6233333+00:00
Moreen Carvan 0 Reputation points
commented 2026-04-13T16:57:51.8866667+00:00
Moreen Carvan 0 Reputation points
1 answer

Cant log into or set up business account

I have spent 3 days trying to log on/set up my business, I had a personal account as well with the same email address and I think that is the problem. My email address is ******@grantbinsurance.com The Business sign in is…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-04-13T16:53:36.7533333+00:00
rebecca Bennett 0 Reputation points
commented 2026-04-13T16:56:56.31+00:00
rebecca Bennett 0 Reputation points
2 answers

Help Please - strange error message from DoCmd.TransferText

I have a MS Access front end working with an SQL backend and am now getting the bellow error message when I try to do a "TransferText". The error: Err Number: 2391 Err Description: Field '' doesn't exist in destination table…

Microsoft 365 and Office | Access | For business | Windows
asked 2026-04-06T17:35:25.07+00:00
Darren 0 Reputation points
commented 2026-04-13T16:54:11.3366667+00:00
Alexis-NG 14,980 Reputation points Microsoft External Staff Moderator
1 answer

Exporting files from iPad app causes an error when trying to save to OneDrive

I am using Drawboard PDF app on my iPad. I want to export the pdf and "save to files". I then navigate to my OneDrive (business account) / libraries / Projects / Documents / job folder. I then try to save the pdf to this location. However, I…

Microsoft 365 and Office | OneDrive | For business | iOS
asked 2026-04-13T16:00:41.26+00:00
Ryan Freund 0 Reputation points
commented 2026-04-13T16:46:31.73+00:00
Vy Nguyen 9,975 Reputation points Microsoft External Staff Moderator
1 answer

Multiple billings for Microsoft coming out of bank account?

Hi I have 3 different withdrawals being made from the same bank account and believe to only have agreed to business/premium account, why is this? I also need to make a change a change to bank account, transfer to business account. Thanks Emma

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-13T16:19:38.2733333+00:00
Emma Reeve 0 Reputation points
answered 2026-04-13T16:43:37.0933333+00:00
Alexis-NG 14,980 Reputation points Microsoft External Staff Moderator
3 answers

New caption label resetting on closure of doc

I have been having trouble for about a month with all word docs. Appendices have been created as new caption labels to be cross referenced. For other employees these captions appear in the cross reference drop down box whenever they go in to edit the…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-02-06T06:29:30.46+00:00
Alice Greenwood 5 Reputation points
commented 2026-04-13T16:41:28.3066667+00:00
Emma Koslowski 0 Reputation points
2 answers

Office 365 claims I am not connected to Internet when trying to sing in

Around the end of March 2026, office 365 stopped working for me. I understand that you have updated something around that date and that going through all your Q&A it seems that the solution is not straightforward and that I may even require a…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-13T15:29:44.0966667+00:00
AS 0 Reputation points
edited a comment 2026-04-13T16:38:48.37+00:00
EmilyS726 222.2K Reputation points Independent Advisor
2 answers

From Family to premium

I recently attempted to upgrade my subscription from family to Premium and instead of accounting for the amount already paid, it wanted to charge me the full price. How do I upgrade while including amount already paid? PS i have already paid the full…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T13:47:33.29+00:00
Zakaria Berrada 5 Reputation points
commented 2026-04-13T16:37:05.45+00:00
Stefan Blom 337.7K Reputation points MVP Volunteer Moderator
2 answers

Hacked account recovered but files not accessible

As the title says, my account got compromised (my own stupid fault), but i was able to get it back due to making a new account under the same email address. The hackers changed the address to the account to a new one and added their own mfa (i assume).…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-13T12:34:40.9466667+00:00
Dion Onstenk 0 Reputation points
answered 2026-04-13T16:36:48.92+00:00
Darhyl Amizola 38,315 Reputation points Independent Advisor
2 answers

i need to cancel Business 365 to go back to Personal and I can't

When I'm logged in to MS, and my order history - I don't see a way to cancel Business 365 so I can order Personal 365. I'm on Windows laptop. TY Dana

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-13T15:49:28.56+00:00
Dana Hall 0 Reputation points
commented 2026-04-13T16:35:06.34+00:00
Dana Hall 0 Reputation points
1 answer

Just renewed family plan but want to upgrade to 365 premium

I am currently subscribed to Microsoft 365 Family (annual plan) and Microsoft Copilot Pro ($20/month). I just renewed my Family plan for $129.99 and it is set to renew again on 4/11/2027. I've been offered an upgrade to Microsoft 365 Premium — including…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-13T16:28:35.7433333+00:00
Jay Getten 0 Reputation points
commented 2026-04-13T16:30:46.4033333+00:00
Jay Getten 0 Reputation points
1 answer

SharePoint Online Events ignore user time zone and DST when site regional settings are set to UTC

Issue Description We are experiencing unexpected and inconsistent time zone behavior when creating and viewing events in SharePoint Online, both via the Microsoft Graph API and directly through the SharePoint UI. When the SharePoint site regional…

Microsoft 365 and Office | SharePoint | For business | MacOS
asked 2026-04-13T16:27:04.4433333+00:00
Kristen Scott 0 Reputation points
answered 2026-04-13T16:27:25.9+00:00
Q&A Assist
2 answers

Locked out from my M365 Developer Tenant.

Good day, I lost my phone and due to this, I am unable to login to the developer tenant due to MFA. I am unable to set it up since I have to login to the tenant. I am the only Global Admin hence currently stuck. Please advise on how to resolve the…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-04-13T15:19:58.9166667+00:00
Bedan Kanyara 0 Reputation points
answered 2026-04-13T16:26:22.72+00:00
Michelle-N 14,555 Reputation points Microsoft External Staff Moderator
3 answers

Word is not keeping my formating moving numbers and text around

365 word is not maintaining my formatting the first 2 pages of the document are fine but is corrupted on the 3rd page

Microsoft 365 and Office | Word | For business | Windows
asked 2026-04-13T15:35:38.9666667+00:00
Virgil Walters 0 Reputation points
answered 2026-04-13T16:19:56.0633333+00:00
Stefan Blom 337.7K Reputation points MVP Volunteer Moderator
0 answers

OneNote Quick Access Toolbar and Ribbon customizations don't work

This is on Windows 10 (Microsoft OneNote for Microsoft 365 MSO (Version 2603 Build 16.0.19822.20086) 64-bit) - it's the MS Store version, same as the one in Windows 11, I uninstalled the old Windows 10 version so I can use this one. This is the exact…

Microsoft 365 and Office | OneNote | For business | Windows
asked 2026-04-13T16:01:54.8066667+00:00
Ellie Melloy 0 Reputation points
edited the question 2026-04-13T16:16:42.9133333+00:00
Clover-L 10 Reputation points Microsoft External Staff Moderator
2 answers

locked out of admin account. can't renew licenses

Hello we are a small nonprofit in Delaware, and are locked out of our "[Moderator note: personal info removed]" account to renew licenses for our three computers in our office. PLEASE HELP!

Microsoft 365 and Office | Word | For business | Windows
asked 2026-04-13T14:50:04.6933333+00:00
Casey Husfelt 0 Reputation points
edited an answer 2026-04-13T16:13:12.7033333+00:00
Lia V 5,930 Reputation points Microsoft External Staff Moderator
4 answers

Bring Back Ctrl+Shift+V

Can somebody at Microsoft PLEASE bring back Ctrl+Shift+V as the keyboard shortcut to paste plain text in PowerPoint? It used to work back when I actually used Office. Now I come back and have to deal with the same change for change's sake behaviors…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-04-13T12:20:48.1833333+00:00
Slate, Richard 0 Reputation points
commented 2026-04-13T16:12:28.9033333+00:00
Stefan Blom 337.7K Reputation points MVP Volunteer Moderator
1 answer

Read Only ISSUE

Word is changing my files to Read Only while I am working in them. Then I cannot save them. What a pain in the patootie. HOW CAN I USE MY WORD FILES? HOW CAN I GET A LIVE PERSON TO LOOK AT MY SCREEN? IT TAKES 2 MINUTES TO GET AN APPLE AGENT ON…

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-04-13T16:10:43.68+00:00
Charles Bronson 0 Reputation points
answered 2026-04-13T16:11:00.06+00:00
Q&A Assist
2 answers

Column and character widths

Is this correct for Excel: A) The minimum column width adjustment is always 1 pixel (for any default font). B) For the default font of Calibri 11, the minimum col width adjustment is 1/7 (expressed as .14, .29, .43, .57, .71, .86, .0) of an Excel…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-12T16:27:21.2366667+00:00
Richard Tillman 160 Reputation points
commented 2026-04-13T16:05:46.4266667+00:00
Richard Tillman 160 Reputation points