468,572 questions with Microsoft 365 and Office-related tags

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stuck after failed Microsoft 365 Education signup — no Global Admin assigned

I attempted to sign up for Microsoft 365 Education. The credit card verification failed, but the tenant and domain were created. My account ******@SKPAKAIII.onmicrosoft.com can sign in, but it has no Global Admin role, and the Admin Center keeps…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-04-10T14:52:59.6333333+00:00
Safar wan 0 Reputation points
commented 2026-04-10T16:37:09.0866667+00:00
Lia V 5,930 Reputation points Microsoft External Staff Moderator
1 answer

I want to recover a saved excel spreadsheet that I saved earlier today.

I saved an Excel Data spreadsheet to my Seagate external hard drive today and I cannot find it?

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-04-10T16:30:25.5833333+00:00
Paul Harrison 0 Reputation points
edited the question 2026-04-10T16:35:21.7366667+00:00
Clover-L 10 Reputation points Microsoft External Staff Moderator
1 answer

How to cancel Office Home & Student 2019 Subscription

Every month, I am being charged by Microsoft USD 9.61 for Office & Home Student 2019. Please help ho to cancel. I have been looking for menu "canceling subscription" but there is nothing about billing canceling on my Microsoft Account.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-04-10T15:58:25.2566667+00:00
Meylina Manik 0 Reputation points
edited the question 2026-04-10T16:35:17.52+00:00
Austin-H 8,350 Reputation points Microsoft External Staff Moderator
1 answer

OneNote access for returning employees is an issue

We have staff who cannot access one of our documents from OneNote when: They left the district and came back (returning employees). The staff used to be a contract employee and has been hired as a direct district hire. We have triple-checked the…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-04-10T16:24:12.8233333+00:00
Nunez, Ana 0 Reputation points
answered 2026-04-10T16:24:28.3533333+00:00
Q&A Assist
1 answer

Office Scripts not working in Excel Web (catalog server error), but works in Desktop

Hi everyone, I’m having an issue with Office Scripts in Excel Web. When I open a file in the browser and go to the Automate tab, I see an error like: “Feature Error: We couldn’t connect to the catalog server for this feature.” I’m using a work account…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-04-10T16:17:15.6233333+00:00
Max Xiong 0 Reputation points
answered 2026-04-10T16:17:37.08+00:00
Q&A Assist
4 answers One of the answers was accepted by the question author.

Leading indent not displaying properly on random paragraphs

Some random paragraphs in a long document do not display leading indent properly. Cut and paste of two paragraphs shows the same problem in a new document. Attached image shows case - ruler and Format Paragraph dialog both show 0.2" leading indent,…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-04-09T19:54:46.4+00:00
Larry Westerman 25 Reputation points
accepted 2026-04-10T16:13:52.44+00:00
Larry Westerman 25 Reputation points
2 answers

Find and search error

Just within the past three weeks, Excel has crashed any time I try to do and Find and Replace (Command F and then selecting replace). It doesn't matter how much data I am finding and replacing - just crashes. I looked at the link…

Microsoft 365 and Office | Excel | For education | MacOS
asked 2026-04-08T21:27:26.9266667+00:00
Michael Geist 0 Reputation points
commented 2026-04-10T16:13:40.4133333+00:00
Hendrix-C 14,000 Reputation points Microsoft External Staff Moderator
1 answer

I want to change the banking information for payment.How do I change payment information

I want to change the banking onformation. How do I change the payment information

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-10T16:09:50.3+00:00
Madampath Ravikumar 0 Reputation points
answered 2026-04-10T16:10:02.4066667+00:00
Q&A Assist
4 answers

Please help with the Automatic numbered list problem

I have been facing a problem long time that I am unable to put on numbering in my word document. In the video when I try to type (a), after I finish typing it and try to click spacebar, the (a) disappears and after I try for the second time, it still…

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-04-03T19:27:27.05+00:00
vincent88live 0 Reputation points
commented 2026-04-10T16:03:06.15+00:00
vincent88live 0 Reputation points
3 answers

Faktura w centrum administracyjnym

Dzień dobry. Z konta została ściągnięta opłata za kolejny rok pakietu Microsoft. Nie otrzymałam jednak faktury mimo ustawionego maila na który ma przyjść faktura w PDF. Jak loguję się do centrum administracyjnego i wybieram Rachunki i płatności cały…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-09T08:10:14.5866667+00:00
Karolina Gierszewska 0 Reputation points
commented 2026-04-10T16:00:17.5966667+00:00
Liora D 13,935 Reputation points Microsoft External Staff Moderator
3 answers

payment not reconised

payment of £138.24 declined and also authorised WHAT IS IT FOR PLEASE ADVISE PII removed I BEING CHARGED TWICE I THINK AS ACCOUNT SAYS £104.?? DO NOT KNOW WHAT IT FOR [Moderator note: personal info removed] 

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-10T13:48:36.84+00:00
Steve Martin 0 Reputation points
answered 2026-04-10T15:59:46.4466667+00:00
Rin-L 17,805 Reputation points Microsoft External Staff Moderator
2 answers

I cant log in my email account

So, I have got a school email account. When I try to sign in, I enter my email and the password. Afterwards, Microsoft Authenticator opens itself and it shows me a two-digit number. But I cant put the number anywhere in and it doesnt show me another…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-04-09T09:50:29.65+00:00
Florian Gabriel 5 Reputation points
commented 2026-04-10T15:59:12.8266667+00:00
Liora D 13,935 Reputation points Microsoft External Staff Moderator
2 answers

merging 2 accounts

I have 2 accounts / 2 emails, I want to merge the accounts to simplify the subscriptions and have all files visible and controlled by one account

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-02-11T15:42:48.7533333+00:00
Tony Ludwig 0 Reputation points
commented 2026-04-10T15:57:34.3166667+00:00
Tammy Matzner 0 Reputation points
4 answers

Bought a new Business Plan sub for my new business venture but cannot access account

Hi, I am starting a new venture with someone else and tried to setup our Microsoft business account a few minutes ago. We misunderstood the start of the process and entered the desired but not yet created email address, which we now realise is the email…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-09T10:40:10.3433333+00:00
Astrid Obradovic 0 Reputation points
commented 2026-04-10T15:52:08.8166667+00:00
Astrid Obradovic 0 Reputation points
2 answers

Hidden Downloads folder in Onedrive

Hello, When I view my Onedrive online I see a folder called "Downloads_1". There is no folder named "Downloads" appearing in the list of folders. When I try to rename the former to the latter, I get a message that there is already a…

Microsoft 365 and Office | OneDrive | For business | MacOS
asked 2026-04-10T14:54:02.45+00:00
A B 0 Reputation points
edited an answer 2026-04-10T15:46:59.5666667+00:00
Gabriel-N 15,625 Reputation points Microsoft External Staff Moderator
2 answers

Interactive dashboard for the data

want to create an interactive dashboard. this is an example of data and the line can go upto 100000 lines. We currently present with values, now looking to present in terms of graphical presentations with following Flux: a Month on Month : Say, if we…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-04-08T18:49:59.4333333+00:00
Abdul Razack 0 Reputation points
commented 2026-04-10T15:41:37.99+00:00
Hendrix-C 14,000 Reputation points Microsoft External Staff Moderator
1 answer

3rd party apps cannot import data from Excel (MicroStation & Autodesk ACAD)

At my job we often structure & update data in Excel and then import it to construction drawings via MicroStation or ACAD. After a recent series of Security updates for Microsoft Office 2016, this feature now throws an error. In troubleshooting: we…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-10T15:37:47.8866667+00:00
Carson Fair 0 Reputation points
edited the question 2026-04-10T15:40:23.4766667+00:00
Clover-L 10 Reputation points Microsoft External Staff Moderator
2 answers

Teaching Minecraft Academy

My 7 year old son loves match and video games. I've started to take the Minecraft Academy classes. And tried some myself. My question is should I let him go off my MS Learn account?? Or is there someway to create a account that he can use. Sort of like…

Microsoft 365 and Office | Other
asked 2026-04-10T14:18:05.06+00:00
Jason P 40 Reputation points
answered 2026-04-10T15:39:08.23+00:00
nobuko c 121.7K Reputation points Independent Advisor
1 answer

Reinstall Office 2021 on the same machine with the same license key fails

When reinstalling Office 2021 on the same machine and using the same license key, the install fails saying "This product has already been used". How can this be fixed so I can reinstall on the same hardware and use the same license key.

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-04-10T14:56:32.8666667+00:00
Yuhaw Lim 0 Reputation points
answered 2026-04-10T15:37:02.6933333+00:00
Gunasekar N 64,050 Reputation points Independent Advisor
1 answer

Sharepoint not showing recent documents

We use sharepoint in our office of about 8 people. It is not showing the most recent documents (2024-2026) on my sharepoint. I don't know about others. It's worked a couple of times but not now.

Microsoft 365 and Office | SharePoint | Other | Windows
asked 2026-04-08T15:17:40.76+00:00
Lavon Weemes 0 Reputation points
commented 2026-04-10T15:35:59.8866667+00:00
Chris Duong 8,135 Reputation points Microsoft External Staff Moderator