469,635 questions with Microsoft 365 and Office-related tags

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2 answers

I want my old renewal rate for Microsoft 365

I got a notice yesterday that my Microsoft 365 was expiring and did I want to renew at 69.99. I said no because I could not afford it. Then I realized I did in fact need it to run my programs, so I said go ahead and renew it. Now it's $99.99!!! Is…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-21T19:23:41.5733333+00:00
Thomas Lepperd 0 Reputation points
edited the question 2026-04-21T23:36:34.6266667+00:00
MartMcd 2,560 Reputation points Volunteer Moderator
1 answer

Global Admin Lockout. Please Help!

I have lost access to MS Authenticator due to an issue with a recent Samsung update. I am the sole global admin on my account. I need to restore access ASAP and cannot even get a ticket created to properly send the ticket to an email address that isn't…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-04-21T00:16:40.6033333+00:00
David Daigle 1 Reputation point
commented 2026-04-21T23:36:02.0666667+00:00
Dora-T 12,500 Reputation points Microsoft External Staff Moderator
4 answers

Hyperlinks in Excel and Word stopped working.

Hyperlinks stopped working in both Excel and Word. Both new hyperlinks and old ones that used to work are no longer effective. Nothing happens when I click a hyperlink. There is no error message. However, hyperlinks do work in the Word Perfect word…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-19T18:48:29.0766667+00:00
Bernard Kripkee 0 Reputation points
commented 2026-04-21T23:34:58.8133333+00:00
Bernard Kripkee 0 Reputation points
2 answers

how to unhide an open excel workbook

i want to know how i can unhide a hidden excel macro

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-18T09:54:44.04+00:00
Lennart Lindström 0 Reputation points
commented 2026-04-21T23:33:40.5166667+00:00
Xavier-D 7,020 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Outlook limit

I don't have access to my 1TB Outlook storage. I think it may be due to confusion of two email addresses.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-21T20:56:30.84+00:00
David Munro 20 Reputation points
commented 2026-04-21T23:32:50.7066667+00:00
EmilyS726 224.1K Reputation points Independent Advisor
0 answers

Microsoft 365 Family subscription disappeared

I renewed Microsoft 365 Family in February, and paid annually. In April I upgraded to MS 365 Premium due to a special offer from MS. I tried premium for 10 days and it did not meet my expectations, so I cancelled Premium and the premium I paid was…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-21T23:24:54.1766667+00:00
Mark AZ 0 Reputation points
edited a comment 2026-04-21T23:32:49.8733333+00:00
Mark AZ 0 Reputation points
1 answer

OS Reinstall and Do Not Have Original Office 2021 Product Key to reactivate

I had to reinstall MacOS after an issue. I have my license ID but not the original product key from the install. How do I reinstall without the product key for activation. I have the purchase receipt as well.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-04-21T23:31:20.9433333+00:00
Fred 0 Reputation points
answered 2026-04-21T23:31:33.38+00:00
Q&A Assist
3 answers

office product key recovery

I had older version of MS office installed on my PC windows10. after install newer office it asking for product key , I do not have older one came with system I bought

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-04-21T22:29:42.9466667+00:00
venkat pitchaimani 0 Reputation points
answered 2026-04-21T23:29:09.2566667+00:00
Stefan Blom 338.4K Reputation points MVP Volunteer Moderator
2 answers

How do I fix Microsoft 365 and Microsoft Cloud installation as it is not working?

Microsoft Cloud and Office 365 won't install on my new computer

Microsoft 365 and Office | Office Online Server
asked 2026-04-19T23:50:16.1866667+00:00
Navcom Accounts 0 Reputation points
commented 2026-04-21T23:29:02.7066667+00:00
Teddie-D 14,690 Reputation points Microsoft External Staff Moderator
2 answers

Manager is not updating

We are seeing an issue with manager updates not being reflected in Azure. We have validated manager updates in HR system are flowing to iDP and pushed to Active Directory, but the updates are not showing in Outlook, Teams or Employee Directory. As well,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-20T16:50:02.21+00:00
Juan Munoz 0 Reputation points
edited the question 2026-04-21T23:27:19.0633333+00:00
Sridevi Machavarapu 27,395 Reputation points Microsoft External Staff Moderator
2 answers

Why some files are not showing when using the search bar

Hi guys, I've came across the search bar not showing the files, but I really do have dwg files in the said folder. What's the cause of this or how can we prevent this from happening especially on days when you needed the files urgently. Here's an…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-04-21T03:12:26.1166667+00:00
Richard Bona 0 Reputation points
commented 2026-04-21T23:26:46.1666667+00:00
Sophie N 13,825 Reputation points Microsoft External Staff Moderator
1 answer

I can't acces my Microsoft 365 account

Hello, I have been having Microsoft account problems for a long time and I can no longer access my Microsoft 365 subscription on my new laptop. I pay €10 per month to Microsoft, which I believe is for Microsoft 365, but I do not know which email address…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-17T11:12:53.5766667+00:00
Iris Keijzers 0 Reputation points
commented 2026-04-21T23:26:01.52+00:00
Xavier-D 7,020 Reputation points Microsoft External Staff Moderator
1 answer

Can't change location on my account

Hi, Whenever I try to change the location of my account it says "You are managing one or more child accounts. Before you change your profile information, you need to remove consent for those child accounts." however I am not in a family and am…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-04-21T22:34:43.71+00:00
Ruby Bruce 0 Reputation points
answered 2026-04-21T23:24:19.21+00:00
Jeronimo Fuerte 38,325 Reputation points Independent Advisor
2 answers

OFFICE 365 Home;

Shared with another. Now they have (supposedly just recently) MY OneDrive folder and all documents. These are very personal and should not be on her computer!! Can I speak with a human by phone??!

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-21T21:31:05.2533333+00:00
Kai Martin 0 Reputation points
answered 2026-04-21T23:19:43.9466667+00:00
Stefan Blom 338.4K Reputation points MVP Volunteer Moderator
0 answers

Copy Plan issue in Premium Planner

One of our users has been assigned a P5 Premium Planner licence, he is currently the only user in his group that has one, he has successfully created a Premium plan, assigned this to his group (team) but when he tries to 'Copy Plan' the option is not…

Microsoft 365 and Office | Project | For business | Other
asked 2026-04-21T23:19:00.8066667+00:00
Heidi Mayson 0 Reputation points
answered 2026-04-21T23:19:18.7433333+00:00
Q&A Assist
2 answers

Installed 365 but says unlicensed product

Have installed 365 as part of a family subscription but keep getting "unlicensed product".

Microsoft 365 and Office | Word | For home | Windows
asked 2026-04-21T22:09:03.7166667+00:00
Emma HS 0 Reputation points
answered 2026-04-21T23:11:36.4466667+00:00
paulr0511 44,255 Reputation points Independent Advisor
2 answers

Explanation for this recurring charge on my account MSFT*E0300Z9SLA MICROSOFT.COM WA

Please explain the monthly charge in the amount $13.35 referenced in title: MSFT*E0300Z9SLA MICROSOFT.COM WA David Gossman Carla Gossman

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-21T22:21:30.9833333+00:00
Carla Gossman 0 Reputation points
answered 2026-04-21T23:08:14.53+00:00
Darhyl Amizola 38,805 Reputation points Independent Advisor
0 answers

16 digit gift card

I have a 16-digit gift card and all the gift cards redeem things only accept 25-digit codes.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-04-21T23:04:42.7066667+00:00
owen thom 0 Reputation points
answered 2026-04-21T23:04:53.3+00:00
Q&A Assist
2 answers One of the answers was accepted by the question author.

delete completed To Do Tasks - no right click menu

I have reviewed all completed tasks. However, when I right‑click on any task, the option to ‘Delete All’ does not appear and using the Delete key on my keyboard does not remove the items. How can I delete all completed tasks?

Microsoft 365 and Office | To Do | For business
asked 2026-03-10T12:40:33.5333333+00:00
Sue M 20 Reputation points
commented 2026-04-21T22:59:09.7533333+00:00
Michelle B 0 Reputation points
1 answer

Will it renews again? The trial subscription for ‎Microsoft 365 E5 Developer (without Windows and Audio Conferencing) Buy this subscription so they won't lose access when the trial ends.

Today i saw this message on my subscription page. I have this subscription since 2023 and this have never appeared before. Every time this renews automatically, but how can i know if it will renews again? and i read that its based on your use, but i…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-21T22:53:28.2366667+00:00
Otávio Sanp 0 Reputation points
answered 2026-04-21T22:53:43.88+00:00
Q&A Assist