476,465 questions with Microsoft 365 and Office-related tags

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Urgent Microsoft 365 business tenant lockout after GoDaddy defederation, no admin centre access and no escalation response after 5 days

Hi, I need advice on an effective escalation route for a Microsoft 365 business tenant recovery issue, because after 5 days nothing so far has been successful. The organisation is locked out of its Microsoft 365 tenant and cannot access the Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-07T08:04:17.05+00:00
Christian Green 0 Reputation points
2 answers

Unable to Remove Family Safety Restrictions

I am unable to use Google Chrome on my Windows laptop because Microsoft Family Safety is blocking the application. My Microsoft account appears as the Family Organizer, but the Date of Birth on the account seems incorrect and cannot be edited. Because of…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-06-07T06:48:05.7633333+00:00
Ayesha Jasmine 0 Reputation points
answered 2026-06-07T07:40:21.2633333+00:00
Gunasekar N 68,860 Reputation points Independent Advisor
1 answer

Canceling my Subscription

I want toncancel my Subscription, they keep saying to click 'Manage' but everytime i click, there's no history of purchasing. I'm so stress, what should i do?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-07T06:57:57.71+00:00
Arma Darmayani 0 Reputation points
answered 2026-06-07T07:33:17.92+00:00
DaveM121 886.1K Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Microsoft Online Services License Reassignment

Hi Support team, I would like to seek clarification on the below terms for Online Services taken from Product Terms. Can you please advise if the 90days of the last assignment is calculated from the date when it was last assigned to a user or the…

Microsoft 365 and Office | Other
asked 2025-11-24T10:37:24.31+00:00
Melanie Tham 80 Reputation points
commented 2026-06-07T07:26:08.1933333+00:00
AbdulRehman-8875 0 Reputation points
2 answers

subscription to Visio Plan 1 - I want to terminate

Dear Support Team, I am currently have a subscription to Visio Plan 1, and i would like to cancel it. I am being charged USD 6.90 each month on my visa card. I have attempted to cancel the subscription using all of the following email addresses, but I…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-06-03T07:21:59.67+00:00
Hatem Al-Jahdali 0 Reputation points
answered 2026-06-07T07:06:13.6033333+00:00
Hatem Al-Jahdali 0 Reputation points
3 answers

I would like to complain

How do I complain to microsoft. Is there an email address

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-14T10:47:27.17+00:00
Julie Pierzchniak 5 Reputation points
answered 2026-06-07T06:57:48.47+00:00
Stremer Jishnu 0 Reputation points
1 answer

OneDrive Installation Issue on macOS Ventura 13.7.8

Good day, Today I encountered a problem with OneDrive. It suddenly disappeared from my computer, even though I use it every day and all of my files are stored in the cloud. I am using macOS Ventura 13.7.8. I tried downloading and installing the latest…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-06-06T18:22:21.6866667+00:00
Shulgin Alexei 0 Reputation points
answered 2026-06-07T06:57:23.6966667+00:00
Kai-H 18,540 Reputation points Microsoft External Staff Moderator
1 answer

Office 2024 Home & Business key redeemed on shared mailbox — can't activate, can't access account

Hi all, hoping someone has dealt with this before. (Such a huge oversight on my part ugh) I purchased Microsoft Office 2024 Home & Business (standalone, one-time license) today. The purchase and redemption were completed under a shared mailbox…

Microsoft 365 and Office | Other
asked 2026-06-03T14:39:32.2466667+00:00
B&C 0 Reputation points
commented 2026-06-07T06:48:51.6666667+00:00
Kai-H 18,540 Reputation points Microsoft External Staff Moderator
1 answer

active cell jumps back to col A when data is entered

the active cell jumps back to Col A when i try to enter data. i checked scroll lock but that did not help.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-06-03T16:06:12.2166667+00:00
MICHELE SEAMAN 0 Reputation points
commented 2026-06-07T06:47:48.84+00:00
Kai-H 18,540 Reputation points Microsoft External Staff Moderator
1 answer

Word 2024 for Mac standalone -- Cannot create / update backup file

After installing the Word 2024 for Mac standalone, I find Word cannot save and create the backup copy for previously created documents. All the settings are checked (e.g. Always create backup copy; Grant full disk access). I find a few things happening:…

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-06-04T08:00:57.77+00:00
Amy Lau 0 Reputation points
commented 2026-06-07T06:47:26.41+00:00
Kai-H 18,540 Reputation points Microsoft External Staff Moderator
3 answers

Run-time error '1004': Application-defined or object-defined error

Open Excel and it said: Run-time error '1004': Application-defined or object-defined error Please help solve this.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-06-07T06:13:56.4833333+00:00
Chris Metrics 0 Reputation points
answered 2026-06-07T06:44:56.74+00:00
Vivian-HT 16,605 Reputation points Microsoft External Staff Moderator
2 answers

Charge for Subscription to Microsoft 365 Basic and Microsoft 365 Family after upgrade on 31st May 2026

Hi I subscribed to Microsoft 365 Basic on 31st May 2026. Order Number [Moderation note: PII removed] for Rs. 7,099/- As it did no suite my requirement I upgraded to Microsoft 365 Family on the same day 31st May 2026 Order Number [Moderation note: PII…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-04T03:22:47.42+00:00
charith molligoda 0 Reputation points
commented 2026-06-07T06:41:44.0233333+00:00
Kai-H 18,540 Reputation points Microsoft External Staff Moderator
1 answer

How to add my topics in plans

I want to learn excel power bi . and I want to add all these in plans . please let me know how can I add these topics in my plan so that everytime I will open this portal I will directly go to my plan and start learning

Microsoft 365 and Office | Microsoft Viva | Viva Learning
asked 2026-06-07T06:24:44.41+00:00
pooja _Negi 0 Reputation points
answered 2026-06-07T06:24:56.69+00:00

AI answer

2 answers

My personal Microsoft account was converted into a Work/School account

My personal Microsoft account (Gmail) was accidentally converted into a Work/School account by an organization. I cannot access my Microsoft account pages because I am always redirected to login.microsoftonline.com and asked for organization MFA. Please…

Microsoft 365 and Office | Other
asked 2026-06-07T06:09:42.37+00:00
Trần Thủy 0 Reputation points
answered 2026-06-07T06:22:36.7733333+00:00
Trần Thủy 0 Reputation points
2 answers

locked out of email

I am trying to get my Outlook email account back but it won't let me re-set my password because it says only my Administrator can do it but I'm the only one that uses my computer and I don't have an administrator. I have Microsoft 365. Any help would be…

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-06-07T05:42:11.6333333+00:00
Angela Lewis 0 Reputation points
answered 2026-06-07T06:18:46.55+00:00
Gunasekar N 68,860 Reputation points Independent Advisor
2 answers

Unable to access online word

I am unable to access word online. I am getting error message Something's not right The page you requested is temporaily unavailable. We apologize for the inconvenience, please check back in a few minutes. I have changed my browser, changed network…

Microsoft 365 and Office | Other
asked 2026-06-07T04:52:22.13+00:00
Alejandra Oviedo 0 Reputation points
answered 2026-06-07T06:07:53.0933333+00:00
Gunasekar N 68,860 Reputation points Independent Advisor
0 answers

Onedrive vs macos

Which version of Onedrive supports macOS 13.7.8. How do I install that version, as Microsoft have already removed it from my iMac, WITHOUT MY KNOWLEDGE.?

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-06-07T05:44:55.8633333+00:00
Ken Darvell 0 Reputation points
3 answers One of the answers was accepted by the question author.

My files are showing read only.

I am the administrator for my computer. I created Word files but now they say "Read Only" and won't let me edit. What do I need to do to fix this?

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-06-06T19:41:43.3833333+00:00
Ellen Roberts 0 Reputation points
edited a comment 2026-06-07T05:10:05.4033333+00:00
DaveM121 (2) 13,970 Reputation points Volunteer Moderator
1 answer

You won't let me cancel my subscription

I have tried to log in to account page to cancel subscription - but you don't recognise my log in details. I have tried to phone you but only get a robot that hangs up on me. Why can't I talk to someone? I have tried to log in using phone number and have…

Microsoft 365 and Office | Access | For business | Other
asked 2026-06-07T00:45:23.2+00:00
Felicity Williams 0 Reputation points
answered 2026-06-07T05:04:32.4+00:00
Shabana Sohail 326 Reputation points
2 answers

Multiple authentications required- blocked from school account

The Authenticator app on my iPhone, requires some sort of third-party authentication to verify my account. When I go to my school account, I’m required to login with the Authenticator password, but my phone also requires a password from the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-06-07T03:27:51.0366667+00:00
Alexandra Fach 0 Reputation points
answered 2026-06-07T04:50:46.62+00:00
Vivian-HT 16,605 Reputation points Microsoft External Staff Moderator