493,188 questions with Microsoft 365 and Office-related tags

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uninstall older versions of onedrive

I keep trying to download a newer version of one drive as it gets stuck stating a newer version of one drive is available, however you must remove older versions of one drive first.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-16T23:35:50.6+00:00
Steven Belvel 20 Reputation points
answered 2026-09-16T23:36:01.71+00:00

AI answer

3 answers

File renaming not sticking

I'm trying to rename certain files in all caps and it will not stick - why? This never used to be a problem.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-16T18:08:11.3733333+00:00
Murphy, Debbie 0 Reputation points
commented 2026-09-16T23:34:19.95+00:00
Murphy, Debbie 0 Reputation points
10 answers

Issue with Excel 2016 - copy and paste cells

Hi, I have a issue on a PC where Microsoft Office 2016 is installed. From today, then I try to copy and a paste a cell, it doesn't work. If I try to copy text from Word to Excel, it works. So, the issue is linked only to copy a cell and paste it. I've…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-09T12:06:30.7466667+00:00
Elisabetta Storelli 35 Reputation points
commented 2026-09-16T23:33:39.05+00:00
Gibson Wekina 0 Reputation points
1 answer

Won't allow me to get to my admin page

I am a small business owner with one account who has had business standard for over 4 years. Microsoft won't allow me to enter my admin page to change my billing. No idea how to get to said page at this point so I can update billing.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-07T23:15:26.83+00:00
Jody Schultz 0 Reputation points
commented 2026-09-16T23:31:55.27+00:00
Jade Ng 15,480 Reputation points Microsoft External Staff Moderator
2 answers

I cannot share my 365 Family MS software with another device (macOS)

On March 12 2026 I renewed my MS365 Family subscription for another year. In July 2026 Excell & Word stopped working on another device I owne. It won't save new information. Why?? Trying to ta;lk to a human is impossible. AI does not address my…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-01T19:25:19.8766667+00:00
Susan SW 0 Reputation points
answered 2026-09-16T23:29:25.46+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
5 answers

Is there any fix to Microsoft Update KB5002914?

When KB5002914 gets installed it disables Ctl-C Ctl-V (Copy - Paste) in Excel 2016. Is there any fix to Microsoft Update KB5002914?

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-09T22:20:31.8233333+00:00
Policarpo Renteria 15 Reputation points
edited a comment 2026-09-16T23:26:53.14+00:00
FJC 0 Reputation points
6 answers

Stock History not working since 09/04/2026

Formula that works: =STOCKHISTORY("MSFT",DATE(2026,9,4),DATE(2026,9,4),0,0,1) Formula that fails: =STOCKHISTORY("MSFT",DATE(2026,9,8),DATE(2026,9,8),0,0,1) Error: "The days between start_date and end_date are non trading…

Microsoft 365 and Office | Excel | Other | Other
asked 2026-09-10T13:55:27.9166667+00:00
Gustafson, Dennis 10 Reputation points
answered 2026-09-16T23:26:24.93+00:00
John 0 Reputation points
4 answers

remove R2Copilot from word.

I am trying to remove R2Copilot from Word and install the version of Copilot that comes with my MS subscription. To start, how do I remove R2Copilot?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-14T17:29:53.8233333+00:00
Bob Milliken 0 Reputation points
commented 2026-09-16T23:23:55.54+00:00
Jeronimo Fuerte 45,845 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Convert text to number in Excel

Data in a range is marked with a green triangle to indicate that it's text - it's been exported from another application. When I select the cells, I expect a function to appear alongside the top left cell to 'convert text to numbers' but the function is…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-16T17:57:09.0466667+00:00
Richard Curtis 60 Reputation points
answered 2026-09-16T23:22:58.51+00:00
Ashish Mathur 102.4K Reputation points Volunteer Moderator
1 answer

My 2021 Visio Pro product key has 26 characters = 5 - 5 - 6 - 5 - 5

My 2021 Visio Pro product key has 26 characters = 5 - 5 - 6 - 5 - 5

Microsoft 365 and Office | Visio | Other | Windows
asked 2026-09-11T13:54:03.2933333+00:00
Daniel Newman 0 Reputation points
commented 2026-09-16T23:22:03.4166667+00:00
Daniel Newman 0 Reputation points
1 answer

My current personal 365 family subscription

My daughter's subscription has expired, and I don't want to renew it because I purchased a family subscription. I invited her to use it, but she couldn't after several attempt. How can she join the family subscription so she can do her school work very…

Microsoft 365 and Office | Access | For education | Windows
asked 2026-09-16T23:17:51.6733333+00:00
Chima Ilechukwu 0 Reputation points
answered 2026-09-16T23:18:09.1+00:00

AI answer

3 answers

Excel sheets

So I have many sheets on my Excel file. It goes like: S1 has a list of name, and S2, S3, ... are a sign up list of people. For example, Siz is a name on S1, and sign up on S4 & S5. My question is: what formula(s) can I use to do things like these in…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-16T06:59:41.8766667+00:00
television 0 Reputation points
answered 2026-09-16T23:17:28.06+00:00
Ashish Mathur 102.4K Reputation points Volunteer Moderator
1 answer

How to fix installation of Office 2021 on my PC

I uninstalled Office 365, as instructed, and installed Office Professionl Plus 2012. At the end of the installation I got a message that 365 was still installed. Now the new OfficePro21 does not work. It shows as installed but I have not been able to…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-16T20:52:58.5866667+00:00
David Anderson 0 Reputation points
edited the question 2026-09-16T23:14:05.91+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
3 answers

How to extract data from a column-complex formula perhaps?

Rule: A member can be paid a maximum of 4 units per date of service, regardless of the combination of codes listed in Column E(code). If more than 4 units are paid, the excess units are not payable and must be identified for retraction. Based on this…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-16T14:00:06.71+00:00
Excel@excel 0 Reputation points
commented 2026-09-16T23:12:58.01+00:00
Ashish Mathur 102.4K Reputation points Volunteer Moderator
2 answers

Return Index / Address of Multiple Values' Locations in a 2D Array

Hi all, I have a table of Values with multiple rows and columns, each column with a header that indicates a Group. Each column shows which Value has been assigned to which Group, and can have any number of Values within it. For example: On a second…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-16T18:21:23.5+00:00
Josh-8092 35 Reputation points
answered 2026-09-16T23:09:40.7+00:00
Ashish Mathur 102.4K Reputation points Volunteer Moderator
1 answer

my AI credits didn't restart after the month billing started on a personal plan

How do I get microsoft to restart the AI credits on my personal account when the new monthly billing began?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-16T20:34:49.4533333+00:00
peggy 0 Reputation points
answered 2026-09-16T23:04:49.2666667+00:00
Jeronimo Fuerte 45,845 Reputation points Independent Advisor
1 answer

Can't cancel Microsoft Office 365 account and haven't received refund

In August of 2026 I correctly canceled my client's subscription for Microsoft Office 365, purchased and installed Microsoft Office Home and Business 2024. We thought all was well but apparently, maybe because I didn't uninstall the older Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-16T16:54:42.1566667+00:00
Kenneth Rochman 0 Reputation points
commented 2026-09-16T23:03:06.71+00:00
Ryan Manning 0 Reputation points
1 answer

Adding a user

I need to add 2 licenses to my plan. I have tried and there is no where for me to add on paid licenses.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T21:41:04.9733333+00:00
Melanie Jeannotte 0 Reputation points
commented 2026-09-16T22:57:23.8033333+00:00
Hendrix 1,090 Reputation points Independent Advisor
1 answer

I can not share my Excel file.

I'm getting this code. The server couldn't complete this action. Error Code: 0x803d0005, I share this page every other week.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-15T20:55:08.6066667+00:00
Kenneth Burke 0 Reputation points
commented 2026-09-16T22:56:51.53+00:00
Hendrix 1,090 Reputation points Independent Advisor
2 answers

New update for One Note Version 2608

One Note was updated on September 8 and when I use it now, it jumps. I will be writing and it jumps so that part of my writing ends up above or below the line I am writing on. What can I do to fix that?

Microsoft 365 and Office | OneNote | For education | Windows
asked 2026-09-15T15:45:46.1366667+00:00
Belva Parks 0 Reputation points
edited a comment 2026-09-16T22:54:59.99+00:00
Hendrix 1,090 Reputation points Independent Advisor