481,496 questions with Microsoft 365 and Office-related tags

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reset nonprofit account back end new phone

I have nonprofit onedrive and office 365. i am admin but i have new phone number and cannot get in. i am told i need to reset account back end. i need support help. i've followed all links and enter correct email for work and it only displays my old…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-10T22:48:15.43+00:00
Angela Barnes 0 Reputation points
0 answers

ONECLOUD STORAGE

ONE DRIVE IS SHOWING 10 GB NOT THE 1 TB I SHOULD HAVE WITH MY 365 SUBSCRIPTION.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-10T22:44:48.93+00:00
Mitch Weaverling 0 Reputation points
1 answer

Access to software help

I am a director of a very small library. We were granted the lifetime 2016 microsoft office pro software through TechSoup in 2018. I am installing new computers and I can't get those licenses back. How do I get them? Microsoft Windows 11 doesn't…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-07-10T17:45:20.4966667+00:00
ValDist 0 Reputation points
edited an answer 2026-07-10T22:36:54.43+00:00
Chris Duong 10,015 Reputation points Microsoft External Staff Moderator
1 answer

I have two Microsoft 365 accounts. Need help

I bought a new laptop and in error created another Microsoft 365 account. I now have two accounts that I am paying for and only need one. Please advise how I can resolve this issue.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-10T21:52:39.4766667+00:00
Monica Mayo 0 Reputation points
answered 2026-07-10T22:32:18.16+00:00
Estrella721 42,420 Reputation points Independent Advisor
1 answer

Sole Global Admin locked out — no MFA method works — need Data Protection escalation

I am the sole Global Administrator of tenant sporttechnologybv.onmicrosoft.com, admin account [******@sporttechnologybv.onmicrosoft.com]. I can authenticate with password but no MFA method completes — SMS fails with error 399287, Authenticator push/code…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-10T20:58:34.6933333+00:00
Yuk33i 0 Reputation points
commented 2026-07-10T22:29:48.4066667+00:00
Ruby-N 12,570 Reputation points Microsoft External Staff Moderator
3 answers

Word Documents

I accidentally pressed the control button instead of the shift key for a capital letter while putting information in the file. I got it back, but it has red lines through everything and won't let me do anything. How do I restore the file like it was…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-07-10T17:04:32.8533333+00:00
Josh Bauwens 0 Reputation points
answered 2026-07-10T22:24:46.8333333+00:00
Charles Kenyon 168.2K Reputation points Volunteer Moderator
1 answer

Secondary Axis in Excel

How do I define a secondary axis for a series in Excel? Where do I look on the ribbon?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-10T21:39:06.2+00:00
Robert K 40 Reputation points
answered 2026-07-10T22:22:57.2866667+00:00
Jeronimo Fuerte 41,945 Reputation points Independent Advisor
1 answer

I have an Organization account where I am the sole user and admin, but I lost access to Authenticator to login

I created an organization account a long time ago to use M365 and PowerBI for personal use. Somewhere along the way I had to re-add Microsoft Authenticator and didn't backup first. I didn't have any auth methods setup other than tokens. So, I'm unable to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-10T21:33:42.27+00:00
David Steketee 0 Reputation points
commented 2026-07-10T22:20:40.35+00:00
Ryan-N 14,150 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Microsoft Word Macro Shortcut prefix key issues

Hi! I'm trying to assign a bunch of keyboard shortcuts for some macros I've got in MS Word and am running into issues and was hoping someone here may be able to assist. I want to assign a specific macro with the shortcut Alt+L, but when I do this, it…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-07-10T15:10:13.3433333+00:00
Jim C 0 Reputation points
answered 2026-07-10T22:18:01.9533333+00:00
Charles Kenyon 168.2K Reputation points Volunteer Moderator
2 answers

Microsoft Word keeps changing my header style!

I have a Word doc online that I've opened several times in the last week, and each time in Microsoft Word keeps reverting my customized header style back to their default! This is especially not good, because the document is holding the email signature…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-07-10T19:47:35.07+00:00
G 5 Reputation points
commented 2026-07-10T22:05:51.64+00:00
Charles Kenyon 168.2K Reputation points Volunteer Moderator
1 answer

Not able to add domain from admin center

We have confirmed that you own openbordersint.org, but we can't add it to your account because the domain is already added to a different Microsoft 365 organization: [Moderator note: Personally Identifiable Information removed]. Sign in to the admin…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-10T20:07:51.85+00:00
Mo Akbari 0 Reputation points
edited an answer 2026-07-10T22:01:06.8466667+00:00
Alexis-NG 17,470 Reputation points Microsoft External Staff Moderator
1 answer

clipboard-retrieval

BH If my plan expired. And I have access to just read mode only, is there a way for me to retrieve what i have in clipboard even before I renew the plan.

Microsoft 365 and Office | Publisher | For education
asked 2026-07-10T19:21:45.3766667+00:00
YB 0 Reputation points
edited a comment 2026-07-10T21:59:21.52+00:00
Bulldog 3,025 Reputation points
1 answer

removing tenant from personal account

My personal Microsoft account has a stale Entra B2B guest tenant (#EXT#) that cannot be removed. Teams always offers this tenant and interferes with joining meetings. The guest tenant is [Moderator note: Personally Identifiable Information removed].…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-10T20:43:11.1633333+00:00
ZM 0 Reputation points
answered 2026-07-10T21:59:08.0566667+00:00
Jay Tr 13,700 Reputation points Microsoft External Staff Moderator
2 answers

Office Install Error 30015-25

I recently purchased Office 2021, I have WIN 11. I removed Office 2016 and I cannot install the new Office Product. I thought maybe was a bad file, so I tried to re-install my Office 2016, both get the same Error Code 30015-25. (1006) . It tells me…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-10T21:35:14.9466667+00:00
Phil Erven 0 Reputation points
answered 2026-07-10T21:50:16.97+00:00
Stefan Blom 344.8K Reputation points MVP Volunteer Moderator
1 answer

How to fix microsoft 365 stuck on page

When opening microsoft 365 the page stays on this (after logging in) and doesnt give me my apps and documents. it does the same with other accounts on this laptop and microsoft365 works fine for this account on the phone, just not on this laptop.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-07-10T21:37:22.5866667+00:00
chahde 0 Reputation points
answered 2026-07-10T21:47:24.13+00:00
Stefan Blom 344.8K Reputation points MVP Volunteer Moderator
3 answers

Why does Word freeze and lose focus every time I type a character to name a document?

For the past several years I've been waiting for a fix for Word's exporting and save as dialogues. Every single time I attempt to save or export a document, when I type into the the 'File name:' box it freezes for about five seconds, decides to lose…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-07-03T18:11:32.4433333+00:00
Scallywag 80 Reputation points
answered 2026-07-10T21:40:27.3266667+00:00
Stefan Blom 344.8K Reputation points MVP Volunteer Moderator
1 answer

Rejected microsoft account sign in attempts.

The title really says it all. How do I see unsuccessful login attempts to my account? The activity I can find ONLY shows my successful login attempts and my password changes. None of the dozens of times per month I have rejected sign in attempts since…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-08T02:05:31.16+00:00
Jonathan Kendig 0 Reputation points
commented 2026-07-10T21:39:48.0866667+00:00
Jonathan Kendig 0 Reputation points
2 answers

Excel losing pasted pics

I have an excel spreadsheet where I track things and I paste snip-its from websites to tie to my recons. Recently, even when properly saved, the images are just disappearing from the file. I have confirmed that i have "show pictures" etc and…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-02-11T16:34:11.5633333+00:00
Shur 0 Reputation points
commented 2026-07-10T21:38:38.34+00:00
Kadood 0 Reputation points
0 answers

How to active the OneDrive app on my PC Windows 11; it won't start

OneDrive on my pc Win11 won't start. I've uninstalled then installed the app. The only access I have is web-based. The app is still downloadable from the microsoft 365 website.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-10T21:37:30.0466667+00:00
JLC 0 Reputation points
1 answer

How to view sign in ATTEMPTS (not sucessful sign ins) - someone is attempting to access my account

Title - the sign in activity page is not helpful for this, as it only shows successful sign ins. I need to see all attempts. In the last week, i have been denying multiple attempts per day to access my account. I want to know where these requests are…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-16T05:44:28.4666667+00:00
CPAC 10 Reputation points
commented 2026-07-10T21:37:05.91+00:00
Jonathan Kendig 0 Reputation points