469,620 questions with Microsoft 365 and Office-related tags

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changed my password and everything dissapeared!

missing files after changing my password. I can't locate them anywhere

Microsoft 365 and Office | Word | Other | Windows
asked 2026-04-21T20:06:12.8733333+00:00
Sandra A 0 Reputation points
commented 2026-04-21T22:14:53.11+00:00
Charles Kenyon 166.4K Reputation points Volunteer Moderator
1 answer

How to add a shortcut to a folder in OneDrive to my home screen in iOS 26

I want a direct shortcut on my iphone home screen to a folder in my OneDrive App. The instructions I am finding using the iOS Shortcuts app are wrong or incomplete. Help please.

Microsoft 365 and Office | OneDrive | For home | iOS
asked 2026-04-21T22:14:35.4266667+00:00
Clay Spitz 0 Reputation points
answered 2026-04-21T22:14:43.4333333+00:00
Q&A Assist
2 answers

I want my old renewal rate for Microsoft 365

I got a notice yesterday that my Microsoft 365 was expiring and did I want to renew at 69.99. I said no because I could not afford it. Then I realized I did in fact need it to run my programs, so I said go ahead and renew it. Now it's $99.99!!! Is…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-21T19:23:41.5733333+00:00
Thomas Lepperd 0 Reputation points
answered 2026-04-21T22:13:47.2333333+00:00
paulr0511 44,255 Reputation points Independent Advisor
2 answers

Excel has run into an error that needs to be fixed

When I open a document in Excel it says "We're sorry, but Excel has run into an error that is preventing it from working correctly. Excel will need to be closed as a result. Would you like us to repair now. I click "repair now" option and…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-21T21:37:07.4733333+00:00
Patsy Bloss 0 Reputation points
answered 2026-04-21T22:10:51.05+00:00
EmilyS726 224.1K Reputation points Independent Advisor
0 answers

Installed 365 but says unlicensed product

Have installed 365 as part of a family subscription but keep getting "unlicensed product".

Microsoft 365 and Office | Word | For home | Windows
asked 2026-04-21T22:09:03.7166667+00:00
Emma HS 0 Reputation points
2 answers

Switching to my husbands family plan

I want to switch to my husbands family plan from my personal one but I don't want to lose all of my files and data.

Microsoft 365 and Office | Other
asked 2026-04-21T21:27:22.6033333+00:00
Judy Platt 0 Reputation points
answered 2026-04-21T22:07:50.23+00:00
EmilyS726 224.1K Reputation points Independent Advisor
0 answers

How to print Avery business cards

How do I set up Word to print Avery business cards?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-04-21T22:07:03.3633333+00:00
Jo Swiger 0 Reputation points
2 answers

Need help with refund request

HI All, Can we get help on this? It's 4 months! "We received your refund request for invoice [Moderator note: personal info removed] on 2/24/2026. Click View refund details for the status of the request." We opened support case [Moderator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-20T20:18:07.96+00:00
Ronald Wyman 96 Reputation points
edited a comment 2026-04-21T22:06:54.86+00:00
Kristen-L 12,180 Reputation points Microsoft External Staff Moderator
3 answers

Cannot Access

I am being invoiced and I have no access to the system. In admin no subscriptions, I am also paying monthly for live help and i cannot access. I have my tenant ID

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T16:52:34.26+00:00
T.J. Giordano 0 Reputation points
edited an answer 2026-04-21T22:03:17.4733333+00:00
Kristen-L 12,180 Reputation points Microsoft External Staff Moderator
2 answers

how to cancel my account

I am done with the lack of support and I would like to cancel my account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-21T18:11:19.3433333+00:00
Jay Knobel 0 Reputation points
answered 2026-04-21T22:01:49.0133333+00:00
Darhyl Amizola 38,805 Reputation points Independent Advisor
2 answers

how to find admin to my organization

Hello I am the only user and admin for the domain Information deleted for privacy protection. But when I login with my email Information deleted for privacy protection I am unable to update my payment information as it says I need to reach out to the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T14:57:59.45+00:00
Vijayakumar Ramalingam 0 Reputation points
edited an answer 2026-04-21T22:00:54.54+00:00
Ryan-N 12,100 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Close All Open Word Documents at Once

Word 2010 with Windows 7. I frequently open multiple reports in Word at one time. One at a time I open the report and then reformat it using a macro. Then I print and move on to the next report. After doing the last report, I want to close all of the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-21T21:37:27.7066667+00:00
JenRG 21 Reputation points
accepted 2026-04-21T22:00:12.6133333+00:00
JenRG 21 Reputation points
2 answers

Help! Visio - Org chart will not print the right size

I have changed every single possible setting page set up in Visio. The org chart will print too small or it will print over 42 pages. I am using a simple landscape 8.5 x11 page set up. I have decreased drawing size, have fit page to 1 sheet, I have…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-04-20T20:55:18.7666667+00:00
Janus, Denise 0 Reputation points
commented 2026-04-21T21:55:01.34+00:00
Vy Nguyen 10,130 Reputation points Microsoft External Staff Moderator
0 answers

word doc on android phone

I've come across an issue on my android phone. I have a basic subscription as I don't need the storage or the latest updates for using word/excel (have downloaded word 2019 programme, so only use the subscription as I was close to my storage limit) on…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-04-21T21:50:03.69+00:00
Natasha T 0 Reputation points
1 answer

Unable to access microsoft features because account is locked

Hello, I'm locked out of my 365 account and I can't access any of the features. I need to access Word to do my job. Can someone unlock my lock and send me an password reset link. I can't wait 24hrs for this to be resolved. Courtney

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-21T20:12:14.25+00:00
Courtney McIver 0 Reputation points
answered 2026-04-21T21:47:05.8233333+00:00
Darhyl Amizola 38,805 Reputation points Independent Advisor
1 answer

Remove aliases

An email address that is not known is showing as my contact.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-21T21:43:27.5866667+00:00
Bill Wood 0 Reputation points
answered 2026-04-21T21:43:40.2666667+00:00
Q&A Assist
2 answers One of the answers was accepted by the question author.

did a save as on a powerpoint presentation, all images missing from new file

Hello had a user do a save as on a powerpoint presentation and in the file that was generated all the images we missing the file size went from 450mb to ~45mb tried to repeat what happened and it worked perfectly, so why did in one case all images get…

Microsoft 365 and Office | PowerPoint | For business | MacOS
asked 2026-04-21T21:16:15.1033333+00:00
Eric Hendrickson 0 Reputation points
commented 2026-04-21T21:43:25.0833333+00:00
Eric Hendrickson 0 Reputation points
1 answer

Restricted Access to SharePoint Site

I have a question to ask about restriction/access to a SharePoint site. I am trying to make what is essentially personal/Private data rooms for startups for investors or lenders to be given access. The order I was told to start in was to create a…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-04-21T20:43:52.6433333+00:00
Tabitha Kramer 0 Reputation points
answered 2026-04-21T21:39:39.1566667+00:00
Alexis-NG 14,990 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Installation file for Visio Professional 2016

Hi, I bought a licence for Visio Professional 2016 many years ago and had it installed on my old Win10 machine. I have the licence key and need to install it on my new Win11 machine. However, going though my account it seems to want to install via…

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-04-21T19:17:10.7166667+00:00
Antony Fudger 0 Reputation points
commented 2026-04-21T21:37:19.2633333+00:00
Jay Tr 11,300 Reputation points Microsoft External Staff Moderator
2 answers

Power Point Version

Good afternoon all, I was finishing a power point assignment, but I ended up clicking on a previously saved version of it, so now, I am unable to find my finished version of my assignment. Of course Microsoft will not answer their support phone, and I am…

Microsoft 365 and Office | PowerPoint | For education | Other
asked 2026-04-20T18:34:21.49+00:00
Rion Sellers 0 Reputation points
commented 2026-04-21T21:34:07.8533333+00:00
Hendrix-C 14,650 Reputation points Microsoft External Staff Moderator