496,066 questions with Microsoft 365 and Office-related tags

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1 answer

Defender is using an old work email and I have purchased under a new email

How do I get Defender to drop the old email? It has defaulted to that without my input.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-05T20:33:07.16+00:00
Holly McGuigan 0 Reputation points
answered 2026-10-05T20:33:24.4833333+00:00

AI answer

2 answers

Sole Global Admin Locked Out by MFA – Error 500121

Hello, I recently created a new Microsoft 365 Business Basic tenant for my company and I am the only Global Administrator. During the initial Microsoft Authenticator setup, something appears to have failed. My password is accepted, but every sign-in now…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-28T18:01:38.87+00:00
Enzo Louis Laparan 0 Reputation points
commented 2026-10-05T20:31:21.4866667+00:00
Neil Ashcraft 0 Reputation points
1 answer

Why did Microsoft Update Delete my Office365 Program?

I paid for Office365 that had a lifetime use but recently after an Update by "MICROSOFT" It was removed and When I enter the Product Key (again) it tells me I need to have the Administrator get involved BUT I am the Computer Owner and It Won't…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-05T19:55:46.4133333+00:00
Mike Meehan 0 Reputation points
answered 2026-10-05T20:29:19.37+00:00
EmilyS726 270.7K Reputation points Independent Advisor
2 answers

Unknown error occurred

Unable to activate Microsoft 365; unknown error 0x0 has occurred. Why can't I speak with someone, and why am I being asked to pay $5.00 to get help activating Microsoft? I have paid for a service that I can't use!Smith

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-05T16:54:37.76+00:00
Sonya Smith 0 Reputation points
commented 2026-10-05T20:25:13.9833333+00:00
Bob Jones AKA CyberTaz MVP 437.8K Reputation points
2 answers

I paid for my subscription but got canceled anyway.

I paid for my subscription but got canceled anyway.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-05T19:46:35.38+00:00
Gary L 0 Reputation points
answered 2026-10-05T20:23:43.0066667+00:00
Lester Bernard Reyes 85,835 Reputation points Independent Advisor
2 answers

How to speak with a live agent

How do I contact Microsoft Support to speak with a live agent

Microsoft 365 and Office | Other
asked 2026-04-19T14:44:30.3933333+00:00
Carlos Sequeira 5 Reputation points
commented 2026-10-05T20:22:44.2733333+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
0 answers

Windows Startup Repair requires MS password. I can login via a one-time code to my email, but don't have password. What next?

Hi! Upon booting up, my laptop got stuck in an endless disk-checking loop, with restarts failing to fix it. I went into the Startup Repair option, which asked for my recovery key and (what I presume is) my Microsoft account's password. I can…

Microsoft 365 and Office | Other
asked 2026-10-05T20:22:32.1633333+00:00
S 0 Reputation points
1 answer

Autosave prompt

Totally complicated. Can you please fix autosave feature! It is on, it is off, it is on. I always want it on - everywhere! Please fix this on my whole computer to always be on. The toggle does not work when opening documents on my desktop. This is…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-05T17:27:23.1+00:00
TA Strong 0 Reputation points
commented 2026-10-05T20:21:56.57+00:00
TA Strong 0 Reputation points
1 answer

i am charge for something i don't have or using

hi, from last year i am being charge $6.00 for a product i dont have, i may have attemted to buy the product however i am charged for it and i have no access to it. microsoft #G113809666 is what i get every time the payment goes through.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2025-09-17T03:44:53.4466667+00:00
Neal Joseph 0 Reputation points
commented 2026-10-05T20:21:07.27+00:00
Martha Conejo 0 Reputation points
1 answer

Office 365 installed yesterday, now cannot open files.

When opening Word or other document I get select an app to open this file. I cannot find icons for Word etc to put on task bar. When opening a document all icons except PDF are empty boxes Microsoft 365 is not on the list of apps on the start menu, but…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-05T15:40:17.8566667+00:00
Suzette Lyon 0 Reputation points
commented 2026-10-05T20:19:33.6366667+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

MAPI failure

When I tried to share a Word document, I got the error there was a MAPI failure: "unspecified error." How do I fix this? I need to email the doc.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-10-05T20:18:05.25+00:00
Terri Pace 0 Reputation points
answered 2026-10-05T20:18:21.07+00:00

AI answer

1 answer

MFA Lockout of the sole Global Administrator account

I have MFA lock out of the sole Global Administrator account for an existing Microsoft Entra tenant. I know the password. Access to the only registered Microsoft Authenticator method was lost. There is no other Global Administrator and no usable…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T18:51:53.2766667+00:00
Josh Coffman 0 Reputation points
commented 2026-10-05T20:17:51.2266667+00:00
Josh Coffman 0 Reputation points
1 answer

Help Please!! - Append query throw Key Violation Error

I have an append query appending records to the table (tblIntake) and I am getting a key violation error and I am trying to figure out why is is throwing a key violation error. I do not write any values to the primary key (IntakeID). I have done the…

Microsoft 365 and Office | Access | For business | Windows
asked 2026-10-02T18:49:45.24+00:00
Darren 0 Reputation points
commented 2026-10-05T20:17:11.9733333+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
0 answers

Cancel duplicate subscription

Today I accidently purchased a duplicate Microsoft 365 accidently, already had a paid subscription. My order number is 2648971126 Please help with canceling this order

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-05T20:16:43.4466667+00:00
Amadeo Cuschieri 0 Reputation points
1 answer

can't sign in

when i try logging into family safety, this happens. what does that mean and how do i sign in?

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

104 questions
asked 2026-10-04T23:04:19.4733333+00:00
Yanlin Zhang 0 Reputation points
commented 2026-10-05T20:15:29.02+00:00
Yanlin Zhang 0 Reputation points
0 answers

office student 2016 uninstalled

Why did Microsoft uninstall my office student 2016 that were working fine with Windows 10? If I reinstall it from my account will I be charged for something I already paid for?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-05T20:15:01.42+00:00
Jean Horton 0 Reputation points
1 answer

Excel denied me permission to save and threw me into one note.

I'm working on a Excel document. I tried Save AS and permission was denied. It wants me to use One Note and I can't get out of it. I'm on ios

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-10-05T20:07:37.56+00:00
Georgeann 0 Reputation points
answered 2026-10-05T20:07:48.6166667+00:00

AI answer

1 answer

after installing power bi desktop, format pane and other menus are not available

after installing power bi desktop, format pane and other menus are not available. I have uninstalled and re-installed the application multiple times on my laptop but problem remains. The power bi desktop version that I have installed on my laptop is: …

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-10-05T17:15:33.3366667+00:00
Peter Hefler 0 Reputation points
commented 2026-10-05T20:07:45.35+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

where are all the humans?

are there no humans at MS?? soooo frustrating. there used to be a chat

Microsoft 365 and Office | Other
asked 2026-10-05T18:48:28.3066667+00:00
Reid Barton 0 Reputation points
commented 2026-10-05T20:07:09.32+00:00
Bob Jones AKA CyberTaz MVP 437.8K Reputation points
2 answers

I don't understand the new one drive!

I have used a personal one drive account for a few years and keep all my docs on it. Recently I uploaded some photos, some from one drive and some from a memory card, I put to save them to one drive, but they did not go to my personal account and I…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-05T15:27:46.44+00:00
Carey Baff 0 Reputation points
answered 2026-10-05T20:06:00.33+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator