487,373 questions with Microsoft 365 and Office-related tags

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Word Online autosaving progress but then missing parts of document when I try to print or export?

I have been having issues whereby my progress is showing when I'm editing the document, but then parts of it disappear when I either print or download the document. I also find that my most recent progress does not show on version history. I'm not sure…

Microsoft 365 and Office | Word | For business | Other
asked 2026-08-04T10:56:08.77+00:00
BOB 0 Reputation points
edited an answer 2026-08-12T09:05:13.8+00:00
Killian N 2,905 Reputation points Independent Advisor
1 answer

How can I export PowerPoint 3D vector artwork as a true SVG without rasterization?

Hello, I create medical illustrations in Microsoft PowerPoint using only vector shapes and custom freeform geometry. Some of these shapes use 3-D Format and 3-D Rotation to create the dimensional appearance. I need to export these illustrations as true…

Microsoft 365 and Office | PowerPoint | For home | MacOS
asked 2026-08-12T08:14:42.6233333+00:00
Ramachandran K 0 Reputation points
answered 2026-08-12T09:05:09.05+00:00
DaveM121 916K Reputation points Independent Advisor
3 answers

My Word & Excel don't work

I have had Word & Excel on my Mac PC since I bought my Mac about 13 yrs ago and paid to get these packages to work on the PC. Since then I have never had any issues and I have never had to pay or buy anything to make them work. Now suddenly they…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-08-11T16:18:01.07+00:00
Margaret and Antony Wroe 0 Reputation points
answered 2026-08-12T09:05:04.7733333+00:00
Margaret and Antony Wroe 0 Reputation points
0 answers

Office Online Viewer fails to open PowerPoint files via view.officeapps.live.com

We are experiencing an issue with the Microsoft Office Online Viewer (view.officeapps.live.com) when attempting to view embed PowerPoint presentations in our web application. The same integration was working previously, including for large PowerPoint…

Microsoft 365 and Office | PowerPoint | Other | Other
asked 2026-08-12T09:02:13.31+00:00
HM, Mukesh 0 Reputation points
edited the question 2026-08-12T09:04:36.8033333+00:00
HM, Mukesh 0 Reputation points
1 answer One of the answers was accepted by the question author.

Automation Anywhere Excel sign in popup unattended bot

During unattended Automation Anywhere bot execution, Microsoft Excel (Office 2016) displays a recurring "Sign In" popup asking for Microsoft account credentials to open an Excel workbook. The popup appears repeatedly and interrupts bot…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-08-04T06:39:34.69+00:00
Giriraja, Pavan 20 Reputation points
edited an answer 2026-08-12T09:04:19+00:00
Killian N 2,905 Reputation points Independent Advisor
2 answers

Excel -issue with editing an excel document and using 'save as' function

I moved from macbook airbook (which was loaded with microsoft office) to a new neo 4 .. I re-purchased microsoft office on 7/2/26 ... On the macbook air I was able to edit and 'save as' an excel file with no problem but no longer able to do that on the…

Microsoft 365 and Office | Excel | Other | MacOS
asked 2026-08-10T20:35:09.6666667+00:00
Wanda Knutson 0 Reputation points
answered 2026-08-12T09:04:17.1166667+00:00
Stefan Blom 347.9K Reputation points MVP Volunteer Moderator
2 answers

Problem changing login using Office 365

I have recently uninstalled Office 365 from a MacBook 10.13.6 High Sierra and reinstalled Version 16.43 as part of a troubleshooting problem with Word. When I try to activate using my new 365 Family subscription details it hangs 'Loading' and however…

Microsoft 365 and Office | Word | For home | MacOS
asked 2025-11-17T16:34:04.7933333+00:00
Startingtopuff 0 Reputation points
commented 2026-08-12T09:04:15.5533333+00:00
John Tudor 0 Reputation points
1 answer

how to restore a powerBI connection which has been deleted

A PowerBI connection, not a gateway, was deleted and I would like to restore it rather than having to create a new one and re-point all the dashboards and semantic models to it.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-12T07:47:13.3566667+00:00
Endredy, Michael 0 Reputation points
commented 2026-08-12T09:03:30.13+00:00
Kristen Tran 255 Reputation points Independent Advisor
2 answers

Windows 11 Access Runtime 2016 32-bit, Autocomplete stops at row 1,000

We are upgrading all computers from Windows 10 to Windows 11. We have a Windows 10 PC with a .accdb file. It has a simple form with a combo box on it that should auto complete what the user is trying to type into the text box. The combo box is pulling…

Microsoft 365 and Office | Access | Other | Windows
asked 2026-08-03T14:20:33.0166667+00:00
Ryan Hormann 20 Reputation points
edited an answer 2026-08-12T09:02:19.0966667+00:00
Killian N 2,905 Reputation points Independent Advisor
2 answers

How to recover deleted content from Word

Word deleted all of my content and I do not know how to recover it. When I hit undo, nothing appears, and the same for redo. When I go to the version edit history, it is completely gone and there is no trace of any of the content I have written. I was…

Microsoft 365 and Office | Word | For education | Other
asked 2026-08-03T12:42:34.5466667+00:00
J Wells 0 Reputation points
edited an answer 2026-08-12T09:01:44.2733333+00:00
Killian N 2,905 Reputation points Independent Advisor
1 answer

New non Profit registration but no products avaiable for buying

some weeks ago we registered our non profit company at ms365. When I go to the user center service hub there is no prduct avbaiable to buy support hotline shown in the user center if not reachable (you will be disonnected when trying)

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-03T08:34:14.5366667+00:00
Thomas Müller 0 Reputation points
edited an answer 2026-08-12T08:59:49.5066667+00:00
Killian N 2,905 Reputation points Independent Advisor
1 answer

Global administrator locked out

I have problem to connect to my office 365 business. Phone with microsoft authenticator not working on old phone. And to get code over phone number not working.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-03T07:29:01.43+00:00
Miroslav Vukajlovic 0 Reputation points
edited an answer 2026-08-12T08:59:34.3533333+00:00
Killian N 2,905 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Access Reports not printing correctly

Have an Access program that has a report that prints lines between rows. We have one user that the lines are not showing in the Print Preview nor do they print on paper. This issue is affecting only 1 user in the company. No other user seems to be…

Microsoft 365 and Office | Access | For business | Windows
asked 2026-08-11T14:00:28.5733333+00:00
Charles Coleman 0 Reputation points
edited an answer 2026-08-12T08:55:57.0933333+00:00
Kristen Tran 255 Reputation points Independent Advisor
1 answer

Request to merge Certport MCID with my Microsoft Learn Profile

Hi Support Team, I passed my AZ-900 exam through Certport, but the certification is not showing up under my Microsoft Learn profile. It appears that Certport generated a separate MCID/profile for this exam. I would like to merge my Certport MCID into my…

Microsoft 365 and Office | Other
asked 2026-08-12T08:40:06.26+00:00
Noaman Mohamed 0 Reputation points
commented 2026-08-12T08:54:46.38+00:00
Julian Sharp 39,081 Reputation points
1 answer

Confirmation on where the data in Microsoft 365 onedrive are stored

Not applicable because Microsoft 365 Outlook and Microsoft 365 OneDrive Hosted on Microsoft Azure cloud. Data is not stored in a single physical server location; instead, it is distributed across regional data centers and may be located outside the…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-12T08:14:03.2966667+00:00
Alex Byabato 0 Reputation points
commented 2026-08-12T08:47:54.4466667+00:00
Alex Byabato 0 Reputation points
1 answer

OneDrive restore not working for me

I've tried multiple ways to access the restore feature, I've signed out and back in. Made sure my cookies were being used, allowed pop ups. Cleared cache and cookies I still cannot use or pull up the restore feature. Every time I try I am redirected to…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-11T02:32:24.58+00:00
Microsoft User 56 Reputation points
commented 2026-08-12T08:42:04.49+00:00
Norah-L 9,360 Reputation points Microsoft External Staff Moderator
1 answer

Family package subscription Challenges

Hello I subscribed to a family package, which offers data storage up to 1TB. However, i am still receiving low storage notifications on OneDrive How do i fully connect my devices to my subscription benefits?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-12T08:41:23.25+00:00
Tumwesige Brian 0 Reputation points
answered 2026-08-12T08:41:43.6533333+00:00

AI answer

1 answer

I bought a new refurbished Windows 11 PC. I have a key but cannot seem to install Office 2016 but can install Office 2007. How can I install Office 2016

I bought a new refurbished Windows 11 PC. I have a key but cannot seem to install Office 2016 but can install Office 2007. How can I install Office 2016

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-08-10T23:40:39.32+00:00
Bob smith 0 Reputation points
commented 2026-08-12T08:41:36.85+00:00
Norah-L 9,360 Reputation points Microsoft External Staff Moderator
1 answer

How to cancel a business subscription

I received an email that says Your free trial for Microsoft 365 Business Basic will convert to a paid subscription on 19 August 2026. I do not want this. How do I stop

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-12T07:52:30.4066667+00:00
Kerry Smith 0 Reputation points
commented 2026-08-12T08:38:02.71+00:00
Demi Nguyen 325 Reputation points Independent Advisor
3 answers

Urgent – Loss of Global Admin Access to Microsoft 365 Tenant (MFA Device Lost) – Get Levrg Inc.

Hello Microsoft Support Team, I am writing on behalf of Get Levrg Inc. to request urgent assistance in regaining access to our Microsoft 365 admin account. We have been locked out of our tenant for approximately two months and this is causing significant…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-12T07:31:08.49+00:00
S. M. Zunaeid Mahmud Lam 0 Reputation points
answered 2026-08-12T08:37:10.0666667+00:00
MUNAGEL, MOHAMMAD A 20 Reputation points