482,894 questions with Microsoft 365 and Office-related tags

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I can no longer log in to my Microsoft 365 account and i get the error code 0x0.

I have noticed on the help pages that it asks if i have os version 12 or later. My version is 11.5.1. How do I activate my account so I can edit and save my Word/Excel docs?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-17T18:06:05.02+00:00
rachel snowball 0 Reputation points
edited an answer 2026-07-17T18:42:29.81+00:00
Ivan B 117.2K Reputation points Independent Advisor
0 answers

Chat with a support agent or Request a call back.

I have a problem. Have been trying to fix it for a while. Now have lost almost an hour of my life trying to talk to a real (non-AI) agent. I fallowed the suggestions and path given my microsoft. It does not help. It seems like it's an impossible thing to…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-17T18:41:33.01+00:00
SaraJ 0 Reputation points
0 answers

"This notebook is in read-only mode because it is broken. A backup has been created. To continue editing, please copy the content into a new notebook and close this one"

cannot delete or move a broken OneNote section. so I'm stuck? attempting to move and get (wish I could copy full statement but Microsoft won't allow it) something like "the section hasn't finished downloading .. ." FRUSTRATING - I can't…

Microsoft 365 and Office | OneNote | Other | Windows
asked 2026-07-17T18:41:32.21+00:00
stan cardwell 0 Reputation points
2 answers One of the answers was accepted by the question author.

I cant access my business MS365 accounts

I got a Business MS365 subscription two days ago, and now I can't access any of it. When I try to log in, I'm taken to a page to enter an authenticator code, which I don't remember setting up, so there's no way to get it. I can't access the Outlook…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-16T14:09:02.45+00:00
John Novak 20 Reputation points
commented 2026-07-17T18:39:19.77+00:00
Kristen-L 14,900 Reputation points Microsoft External Staff Moderator
3 answers

Can't Activate Office

I just paid for my Family Account with five licenses and I am trying to open Office on a laptop, but when I sign in it gives me a spinning wheel and says "Loading" but never loads.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-03-17T18:47:35.4933333+00:00
Jeff Androsky 5 Reputation points
commented 2026-07-17T18:35:54.3233333+00:00
Stefan Blom 345.6K Reputation points MVP Volunteer Moderator
4 answers

OneNote not functioning, 'Read-only mode'

"This notebook is in read-only mode because it is broken. A backup has been created. To continue editing, please copy the content into a new notebook and close this one" Why?

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-03-10T08:12:30.9466667+00:00
Smita Manilal 25 Reputation points
answered 2026-07-17T18:29:09.8066667+00:00
stan cardwell 0 Reputation points
1 answer

One drive sinc

I pay for Microsoft 365 every year, includes one drive, I use it to sinc with my phone pictures, put into cloud, got a notice one drive will no longer be sincing my photos in I believe September, how do I get my pics into cloud after that since,I pay for…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-07-17T17:46:02.8966667+00:00
mark urbanovich 0 Reputation points
answered 2026-07-17T18:27:28.47+00:00
John Jefferson Doyon 78,850 Reputation points Independent Advisor
1 answer

how do i add borders to pivot table rows and columns?

how do i add borders to pivot table rows and columns in excel office 365?

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-07-17T17:36:02.4166667+00:00
Scott Vroom 0 Reputation points
answered 2026-07-17T18:18:30.9533333+00:00
John Jefferson Doyon 78,850 Reputation points Independent Advisor
1 answer

Office Home & Business 2019 Licence stopped working

I have Office Home & Business 2019 for Mac. The product key was redeemed on 14 December 2024 and appears under my Microsoft account as a purchased product. I have removed Office licence files using Microsoft's licence removal tool, uninstalled…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-07-17T17:29:13.46+00:00
David Walker 0 Reputation points
answered 2026-07-17T18:06:35.5833333+00:00
Ivan B 117.2K Reputation points Independent Advisor
1 answer

Forms from a 365 Group

I created a new Microsoft 365 group and am trying to send a Microsoft Form from it, but the default sender shows as an individual instead of the group. How can I troubleshoot this so the form is sent from the group?

Microsoft 365 and Office | Microsoft Forms | For business
asked 2026-07-17T17:49:31.36+00:00
Ulises M.C 0 Reputation points
answered 2026-07-17T18:05:32.07+00:00
Ryan-N 14,245 Reputation points Microsoft External Staff Moderator
1 answer

Office 365 Apps. in Read-Only Mode

I purchased a new Laptop and attempted to use my active Office365 subscription to access Microsoft Applications (Excel, Word, PowerPoint, etc.). I copied over information from my old Laptop, which copied over Office365. I uninstalled and reinstalled…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-17T17:20:46.54+00:00
Rickey Ono 0 Reputation points
answered 2026-07-17T18:05:25.6633333+00:00
John Jefferson Doyon 78,850 Reputation points Independent Advisor
1 answer

Renewal of Microsoft 360 NOT AUTHORIZED!!

Renewal in April was NOT AUTHORIZED!! I have spoken to Best Buy numerous times including being told at one point that our refund was processed (7/1) but still now getting notices to pay and it is effecting our credit!!

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-07-17T17:28:13.2166667+00:00
Harry Courtright 0 Reputation points
answered 2026-07-17T18:02:40.87+00:00
EmilyS_726 21,985 Reputation points Volunteer Moderator
1 answer

microsoft365 expired yesterday

My microsoft365 family account under ******@outlook.com expired yesterday. I bought microsoft365 Personal from Walmart and entered the product key under ******@outlook.com But microsoft won't let me make the changeover. It says I must wait until the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-17T17:28:04.4266667+00:00
Ted Morgan 0 Reputation points
answered 2026-07-17T18:01:22.04+00:00
EmilyS726 248.6K Reputation points Independent Advisor
2 answers

Azure Tenant Access Blocked Due to MFA Lockout and Incorrect Guest Account Status (Error 530004) – Request Tenant Ownership Verification and MFA Reset

Hello, I am the global administrator of the tenant associated with my account. I am currently unable to access the Azure Portal because the tenant requires mandatory MFA and I no longer have any valid authentication method. When attempting to use the…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-07-15T07:32:16.6766667+00:00
Sergio García 0 Reputation points
answered 2026-07-17T18:00:24.58+00:00
Sergio García 0 Reputation points
1 answer

Outlook- Not receiving certain emails

complex issue with intermittently not receiving emails from a variety of different senders. sometimes I am unaware someone has even tried to send me an email as I do not receive it. Other times I receive an email and then am contacted by other means to…

Microsoft 365 and Office | Other
asked 2026-07-17T05:17:54.4366667+00:00
Annie G 0 Reputation points
answered 2026-07-17T17:56:49.87+00:00
Lucus-V 9,310 Reputation points Microsoft External Staff Moderator
2 answers

Payment re schedule to next Thursday

I know I need to make a payment. I get paid next week. Can you please don’t cancel anything on me until I get paid next Thursday ? I need to keep everything I can’t have things deleted.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-16T14:54:45.1966667+00:00
Alicia Rocco 0 Reputation points
edited an answer 2026-07-17T17:55:56.2133333+00:00
Lia V 7,945 Reputation points Microsoft External Staff Moderator
1 answer

I cannot access the Authenticator app

Dear Microsoft Business Support Team, I have an issue I cannot access the Authenticator app due to the fact that I have channged my phone to another one my business adress is [Moderator note: Personally Identifiable Information removed] As trial period…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-17T17:08:29.15+00:00
nina tudoreanu 0 Reputation points
answered 2026-07-17T17:50:00.4666667+00:00
Lia V 7,945 Reputation points Microsoft External Staff Moderator
1 answer

On sharepoint, how do i allow word to be the default?

I added buttons to our SharePoint site that link directly to Word documents. Currently, these files default to opening in the web browser. I need them to configure the library settings so they automatically open in the desktop Word app instead. Please…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-07-17T15:21:13.2233333+00:00
Ryder Ensey 0 Reputation points
commented 2026-07-17T17:48:36.47+00:00
Chris Duong 10,040 Reputation points Microsoft External Staff Moderator
1 answer

You have reached a page that is not normally shown. Microsoft will never ask you to copy or share this URL.

HELP! I've been trying for 2 days to sign in to Microsoft word. Even created a different account and am experiencing the same issue.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-17T17:12:51.14+00:00
Andre Bennett 0 Reputation points
edited an answer 2026-07-17T17:47:52.4766667+00:00
EmilyS726 248.6K Reputation points Independent Advisor
2 answers

How to migrate specific Outlook 365 for Mac email folders from old mac to new mac

I migrated data from old Mac to new Mac using Apple Migration and Time Machine. In Outlook my "On My Computer" local folders did not migrate. Following your instructions when I click on File>Export and check Mail and Continue, it seems all…

Microsoft 365 and Office | Other
asked 2026-07-16T17:26:33.75+00:00
Larry Stern 0 Reputation points
commented 2026-07-17T17:43:06.6966667+00:00
Jeronimo Fuerte 42,385 Reputation points Independent Advisor