481,634 questions with Microsoft 365 and Office-related tags

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OneNote "Sync Stopped: This notebook is in read-only mode because it is broken. A backup has been created. To continue editing, please copy the content into a new notebook and close this one" - Error code 0xE0000644 9zu13

Hi, I've been using OneNote both on my Windows PC and my Android cell phone. It's been working great until recently when I kept having this same problem repeatedly on my Windows PC: "Sync Stopped: This notebook is in read-only mode because it is…

Microsoft 365 and Office | OneNote | Other | Windows
asked 2026-07-10T15:12:13.09+00:00
cangyu qu 0 Reputation points
1 answer

miscrosoft will not recognize my office product key

migrating my office suite to windows 11 and my product key no recognized

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-10T14:26:18.2566667+00:00
peter gates 0 Reputation points
answered 2026-07-10T15:01:33.9833333+00:00
DaveM121 901.8K Reputation points Independent Advisor
3 answers

Subscription issue and PDF conversion in Mircrosoft 365

I pay a yearly subcription of Microsoft 365. Yesterday I needed to convert a PDF file urgently to edit and I was advised online that I had to pay for "Yearly" to be able to do this and my credit card has been debited accordingly. Have I now…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-09T19:36:25.6066667+00:00
Trevor Spurr 0 Reputation points
answered 2026-07-10T15:00:22.28+00:00
John Jefferson Doyon 78,050 Reputation points Independent Advisor
4 answers

OneDrive has become unusable. How to fix?

In the past few weeks OneDrive has become absolutely useless. It takes a minute to open a folder. I have tried all the suggested fixes. Start: 2025-08-14T07:17:10+0500 HOST: DNSChecker.org Loss% Snt Last Avg Best …

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2025-08-14T02:21:19.6033333+00:00
Doug Sooley 0 Reputation points
answered 2026-07-10T14:37:59.9933333+00:00
Franco Pignatelli 0 Reputation points
1 answer

Sharepoint access

How do I stop sharing in sharepoint or deny access/

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-07-09T09:53:09.81+00:00
Dominic McCabe 0 Reputation points
commented 2026-07-10T14:35:49.85+00:00
Henry-N 15,715 Reputation points Microsoft External Staff Moderator
1 answer

OneDrive memory allocation not updated with purchase of Microsoft 365

I bought Microsoft 365 on 7 July 2026 but my OneDrive storage was still 5Gb on 10 July 2026. It should have increased to 1Tb. Does anyone know why it hasn't been updated. (Currently running Windows 10 and want to backup my laptop, before moving to…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-10T13:59:47.1033333+00:00
Dave Watkins 0 Reputation points
answered 2026-07-10T14:33:51.22+00:00
EmilyS726 247K Reputation points Independent Advisor
1 answer

tenant ID allowlist policy configuration

We want our employees to utilize OneDrive flawlessly for our corporate tenant, but we need to strictly prevent them from mapping or syncing document folders from external client or vendor Microsoft 365 tenants onto their corporate-issued hardware. What…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-07-10T13:57:20.75+00:00
Quinn 0 Reputation points
answered 2026-07-10T14:27:18.1133333+00:00
Liora D 17,890 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Dynamics 365 CRM default view

How can I create a custom default view for Microsoft Dynamics 365 CRM?

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-07-10T13:16:23.81+00:00
Gabrielle Feivor 0 Reputation points
edited the question 2026-07-10T14:23:45.5633333+00:00
Daniel-Vo 6,175 Reputation points Microsoft External Staff Moderator
3 answers

Error 399287 – MFA SMS Blocked – [Moderator note: Personally Identifiable Information removed] Morocco Student

Hello, I am a student in Morocco and I cannot access my school Outlook account. I have been locked out for several days and I urgently need access to receive my Baccalaureate exam results. Problem: Every time I try to verify my identity using SMS or…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-06-14T12:47:44.0866667+00:00
Marwan Bousserhane 5 Reputation points
commented 2026-07-10T14:21:14.84+00:00
Mohammed Fouzan 0 Reputation points
1 answer One of the answers was accepted by the question author.

How to cancel the incorrect Sales Credit Memo

Created 2 duplicate sales credit memos accidentally in the BC; how to cancel the posted incorrect sales credit memos? Moved from Windows for business | Windows 365 Business

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-07T06:08:27.3466667+00:00
Maggie Xiao 20 Reputation points
commented 2026-07-10T14:19:10.5833333+00:00
Gabriel-N 20,050 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Authenticator keeps sending unexpected sign-in approval requests. How can I identify which account is being targeted?

Hello, Over the past few months, I have been receiving unexpected push notifications from Microsoft Authenticator asking me to approve a sign-in. I am not trying to log into any Microsoft service when these notifications appear, so I always deny or…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-09T06:35:51.0866667+00:00
simone lotti 0 Reputation points
commented 2026-07-10T14:15:35.98+00:00
Ana Le 1,430 Reputation points Independent Advisor
2 answers

Request for Assistance – Microsoft 365 Error Code -2147467261

Dear Support Team, I am experiencing an issue with Microsoft 365. Whenever I try to use the application, I receive the following error: Error Code: -2147467261 Due to this error, I am unable to use Microsoft 365 properly. I have already tried restarting…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-07-09T08:08:14.3233333+00:00
DHYANESHWARAN PARAMASIVAM 0 Reputation points
commented 2026-07-10T14:06:38.4566667+00:00
Vergil-V 16,385 Reputation points Microsoft External Staff Moderator
1 answer

The file is corrupted. Please help recover

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-07-09T08:23:40.3166667+00:00
Huynh, Thoa (EXT) 0 Reputation points
commented 2026-07-10T14:06:17.2433333+00:00
Vergil-V 16,385 Reputation points Microsoft External Staff Moderator
2 answers

Could share with us the Certificate of Residence & TIN number for Microsoft Regional Sales Pte Ltd for withholding tax in Malaysia

Could share with us the Certificate of Residence & TIN number for Microsoft Regional Sales Pte Ltd for withholding tax in Malaysia

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-04-30T03:00:05.41+00:00
Lisa Lan 5 Reputation points
commented 2026-07-10T14:06:09.59+00:00
Michelle-N 19,700 Reputation points Microsoft External Staff Moderator
1 answer

How to fix admin user for tenant on .onmicrosoft.com MS365 Business

I have purchased MS 365 Business. Went through setting up but got locked out. it appears that from a lot of back and forth that: "My tenant ????????.onmicrosoft.com is partially provisioned. The admin user ??????@?????704.onmicrosoft.com exists and…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-07-10T13:31:51.3833333+00:00
Etienne Fivaz 0 Reputation points
edited an answer 2026-07-10T14:02:28.6666667+00:00
Rin-L 22,610 Reputation points Microsoft External Staff Moderator
1 answer

Unable to Locate Planner and Project Plan 3 Trial Subscription

Hello Microsoft Support, I recently signed up for the Planner and Project Plan 3 Trial (1-month free trial) and completed the registration process, including the required account setup and payment information. However, after completing the signup, I…

Microsoft 365 and Office | Project | For home | Other
Microsoft 365 and Office | Project | For home | Other

Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.

36 questions
asked 2026-07-07T10:26:17.85+00:00
Rossi Itova 0 Reputation points
edited an answer 2026-07-10T14:00:53.7533333+00:00
Alina Le 3,500 Reputation points Independent Advisor
1 answer

Excel not launching

When I click on Excel it just hangs. I have just installed fresh version and it is the latest version. I can only get it to launch in safe mode, but I must have it working so that I can get my addons working.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-10T13:08:24.4166667+00:00
Cheryl Kleu 0 Reputation points
answered 2026-07-10T13:50:22.84+00:00
Sumit D - IA 172.7K Reputation points Independent Advisor
2 answers

non riesco ad accedere

Request Id: [Moderator note: Personally Identifiable Information removed] Correlation Id: [Moderator note: Personally Identifiable Information removed] Timestamp: 2026-07-09T10:19:36Z Message: AADSTS500200: User account '[Moderator note: Personally…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-07-09T10:26:02.8566667+00:00
Doriana Pascucci 0 Reputation points
commented 2026-07-10T13:41:25.05+00:00
Liora D 17,890 Reputation points Microsoft External Staff Moderator
1 answer

authenticator app lost

Hi there, I lost my phone and I lost the authenticator app.. i am the sole admin of the company and i cannot access to the admin portal anymore as is asking for permission through the authenticator app. Can you help?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-10T12:30:41.5+00:00
Maria Setola 0 Reputation points
edited an answer 2026-07-10T13:36:45.4833333+00:00
Gabriel-N 20,050 Reputation points Microsoft External Staff Moderator
2 answers

Power Automate per user with attended RPA plan

Power Automate per user with attended RPA plan のサブスクリプションを解約したいのですが、 Microsoft 365 管理センターの「サブスクリプションの詳細を管理」をクリックすると 画面が真っ白になり管理画面に入れません。 解約手続きを進めたいので、サブスクリプション管理画面へのアクセス方法、 またはサポート側での解約処理を案内してください。 できないならば消費者庁へ通報する上で必要なので担当者と上席の方のお名前をご教示ください。 Moved from…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-03-04T06:20:16.2733333+00:00
虻川 峻輝 0 Reputation points
edited an answer 2026-07-10T13:33:06.6333333+00:00
Alina Le 3,500 Reputation points Independent Advisor