482,894 questions with Microsoft 365 and Office-related tags

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Need link to the Copilot License Troubleshooter

When I select the Copilot License Troubleshooter it launches a blank page. What link do I use to get to Copilot License Troubleshooter? For Copilot-related entitlement or license issues, run the Copilot license troubleshooter in the Get Help app and…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-05-27T13:08:24.3266667+00:00
Tom Whaley 20 Reputation points
commented 2026-07-18T09:46:19.49+00:00
Corinne Rauch 0 Reputation points
1 answer

Twice Payment

I am paid twice to my subscription 24th June and 18th July for the subscription under ******@hotmail.com

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-18T09:07:11.63+00:00
Manoj Kankane 0 Reputation points
answered 2026-07-18T09:40:33.96+00:00
DaveM121 904.2K Reputation points Independent Advisor
1 answer

Licensing clarification – Office Home & Business 2024 with Microsoft 365 Business Basic

Dear Microsoft, We would like to confirm the licensing compliance for the following deployment: Each PC has a licensed copy of Office Home & Business 2024 (perpetual license). Each user is assigned a Microsoft 365 Business Basic license for…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-07-18T07:48:47.3233333+00:00
gabong201 0 Reputation points
edited an answer 2026-07-18T09:24:36.7666667+00:00
Liora D 18,315 Reputation points Microsoft External Staff Moderator
0 answers

Hoe code gebruiken die ik ontvangen heb om online support te krijgen.

Ik heb telefonisch contact opgenomen met Microsoft en heb een code (aka.ns/snta) gekregen om online support te krijgen. Hoe moet ik deze code gebruiken?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-07-18T09:23:36.8333333+00:00
jan geerts 0 Reputation points
2 answers

How can I export only a specific 1:1 Microsoft Teams chat using Microsoft Purview eDiscovery (Premium)?

I'm using Microsoft 365 E5 with Microsoft Purview eDiscovery (Premium). I need to export the complete 1:1 Teams chat between two specific users, but none of the searches I've tried return only that conversation. I've tested: Participants Sender …

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-07-18T01:23:05.9766667+00:00
Nigam Raval 0 Reputation points
answered 2026-07-18T09:21:17.26+00:00
Srikanth Chavithina 20 Reputation points Microsoft External Staff Moderator
1 answer

purchased Microsoft 365 with laptop. Enter details but fails when trying to set up recurring payment

When I have tried again I get a message, Product Key Confirmed 12 month subscription expiring 17/08/2027. But when I try to enter recurring bank details it accepts details, says will be set up in 1 minute then fails to set up and suggests either try…

Microsoft 365 and Office | Other
asked 2026-07-18T08:38:42.3866667+00:00
Karen Stanley 0 Reputation points
answered 2026-07-18T09:17:51.8333333+00:00
Sumit D - IA 173.5K Reputation points Independent Advisor
1 answer

cannot activate Powerpoint

Microsoft 365 and Office I have a Mac 11.7.11 and could use powerpoint a month ago and cannot edit now. When trying to activate PPT i get an error message Error 0x0. I need help please in the least technical language possible.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-18T08:36:44.8266667+00:00
James Bracher 0 Reputation points
answered 2026-07-18T09:10:46.9+00:00
DaveM121 904.2K Reputation points Independent Advisor
1 answer

i have an account but micro 365 not working on mac OS device

i have an account but micro 365 not working on mac OS device, device not seen

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-18T08:35:10.4266667+00:00
Leslie Barras 0 Reputation points
answered 2026-07-18T09:08:33.22+00:00
DaveM121 904.2K Reputation points Independent Advisor
1 answer

SharePoint List - Existing Multiple Lines of Text values display encoded HTML after changing column back to Enhanced Rich Text

Hello, I'm maintaining an existing SharePoint Online list. The list is populated by a Microsoft Forms → Power Automate → SharePoint workflow. The Power Automate Create item action writes plain text into list columns, one of the Multiple lines of text…

Microsoft 365 and Office | SharePoint | Development
asked 2026-07-17T16:36:05.7033333+00:00
Zhao, Ruochen 0 Reputation points
answered 2026-07-18T08:57:21.57+00:00
Teddie-D 19,360 Reputation points Microsoft External Staff Moderator
2 answers

Need help transferring Office Home & Student 2021 license from a deleted Microsoft account

Hello, I need help with my Microsoft Office license. I purchased a new Dell G15 5530 laptop from Bajaj Electronics in April 2024. I didn't pay extra for Microsoft Office Home & Student 2021, which came bundled with the laptop. At the time of…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-18T08:21:03.8933333+00:00
Shahnawaaz Bagwan 0 Reputation points
answered 2026-07-18T08:56:55.2033333+00:00
Shahnawaaz Bagwan 0 Reputation points
1 answer One of the answers was accepted by the question author.

I want to erase all photos stored in my One Drive.

I want to erase all photos stored in my One Drive. It makes to scroll down and select all the photos to be erased but it takes hours to choose all the photos. There should be a easy way to do this but I can not find it on the page.

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2025-10-17T09:48:12.2133333+00:00
Ercan Cihandide 20 Reputation points
commented 2026-07-18T08:48:51.7633333+00:00
osama alfaki 0 Reputation points
1 answer

Microsoft account creation failed.

What should I do when I see this message, I can't create an account? (PII Removed from screenshot).

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-17T06:36:48.8766667+00:00
Lê Hoàng Phương 0 Reputation points
commented 2026-07-18T08:44:14.6133333+00:00
Lê Hoàng Phương 0 Reputation points
1 answer

getting error 0x0 when trying to activate microsoft 360

get error 0x0 when trying to activate microsoft 360

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-07-18T07:25:02.3133333+00:00
Taylor Vagg 0 Reputation points
commented 2026-07-18T08:39:45.8+00:00
DaveM121 904.2K Reputation points Independent Advisor
1 answer

Can't activate my subscription but have lifetime 2021 Home and student

I am no longer able to activate my account, can't save or print my important data. It won't allow me to activate account.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-15T21:17:18.2066667+00:00
Julie Dawson 0 Reputation points
edited the question 2026-07-18T08:36:16.1433333+00:00
Stefan Blom 345.6K Reputation points MVP Volunteer Moderator
1 answer

Hacker changed email

My accounts email got changed and deleted my email. I did downloaded a cracked game and now I have deleted it. I got proof that somebody removed my email. If I have this proof will microsoft be able to help me recover this account?

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-07-18T07:45:35.5633333+00:00
Damel 0 Reputation points
commented 2026-07-18T08:31:01.3633333+00:00
DaveM121 904.2K Reputation points Independent Advisor
0 answers

Copilot in Powerpoint Macbook Can't Generate Image after upgrade copilot premium both on Desktop App and Website

Microsoft 365 and Office | PowerPoint | For home | MacOS
asked 2026-07-18T08:30:06.0966667+00:00
Chattarin Boocha 0 Reputation points
1 answer

Moving from M365 individual to M365 family subscription.

I'm on M365 family subscription. How will my daughter move over to my family subscription when her individual M365 subscription expires? ......without losing any information under her profile.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-07-18T07:42:36.18+00:00
Julitha Rakale 0 Reputation points
answered 2026-07-18T08:18:11.35+00:00
DaveM121 904.2K Reputation points Independent Advisor
0 answers

Outlook and Windows keep trying to authenticate the old account

My Windows profile is still linked to an old Microsoft account that I no longer use. My Microsoft 365 subscription is under my current gmail account. Outlook and Windows keep trying to authenticate the old account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-18T08:16:57.1833333+00:00
juan brooks 0 Reputation points
1 answer

where can i find details on MS subscription plan for corporate family members?

I have been told by MS account executive assigned to Novartis that family members can get access to enhanced commercial. Can you please share instructions? Thank you Aneta Homa

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-18T07:35:01.7133333+00:00
Homa, Aneta 0 Reputation points
edited an answer 2026-07-18T08:07:13.71+00:00
Liora D 18,315 Reputation points Microsoft External Staff Moderator
1 answer

Please help to get Access to Windows

My wife

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-07-17T20:10:19.8766667+00:00
Christian Raabe 0 Reputation points
edited the question 2026-07-18T08:02:37.1+00:00
Carl-L 17,555 Reputation points Microsoft External Staff Moderator