481,772 questions with Microsoft 365 and Office-related tags

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1 answer One of the answers was accepted by the question author.

I have a recurring charge on your credit card but don't know which Microsoft account it belongs to.

Hello, I found a charge of ₹6,899 in 2025 and 2026 from Microsoft Regional Sales Corporation on my Axis Bank credit card. I do not know which Microsoft account or subscription this payment is associated with. Could you please identify the Microsoft…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-13T10:37:52.9866667+00:00
Amrita Mondal 0 Reputation points
accepted 2026-07-13T11:14:28.0533333+00:00
Amrita Mondal 0 Reputation points
1 answer

Can't activate MS Office for macOS after migrating to larger SSD on MacBook Pro

I have a 15" 2011 MacBook Pro, albeit older, it has a new battery and new SSD, so it is still quite functional for my needs. MS Office lost activation at some point during the transition to a larger capacity SSD, but otherwise all other software and…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-11T17:32:22.0166667+00:00
Warren Gawve 0 Reputation points
answered 2026-07-13T11:04:04.0333333+00:00
Norah-L 7,505 Reputation points Microsoft External Staff Moderator
1 answer

Copilot button missing in excel

"My Microsoft account shows Microsoft 365 Family Classic. Copilot does not appear in Word or Excel, and there is no Copilot or AI credits information on my account. How can I enable the button in excel?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-13T10:11:15.3966667+00:00
Alex Best 0 Reputation points
answered 2026-07-13T11:01:57.3633333+00:00
Sumit D - IA 172.8K Reputation points Independent Advisor
1 answer

SharePoint Server Advanced Searcher: The query doesn't filter the right path

Hi! I am trying to create a query that filters a path inside a folder. It works when i create it inside the main site, but when going into a subsite it doesnt filter correctly. Why is this happening? Am I missing something? The code is: …

Microsoft 365 and Office | SharePoint Server | Development
asked 2026-07-10T07:29:13.28+00:00
Charlie Martharper 505 Reputation points
commented 2026-07-13T11:00:03.8866667+00:00
Michelle-N 19,705 Reputation points Microsoft External Staff Moderator
1 answer

Problem with MFA

Hello Microsoft Team, We are locked out of our Microsoft 365 Nonprofit tenant because the only Global Administrator lost access to Microsoft Authenticator. Tenant: [Moderator note: personal info removed] Global Administrator: [Moderator note: personal…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-13T10:29:12.4566667+00:00
Associazione Andrea Tudisco 0 Reputation points
edited the question 2026-07-13T11:00:03.06+00:00
Gabriel-N 20,050 Reputation points Microsoft External Staff Moderator
1 answer

speak to someone in support -- Microsoft Word crashes (macOS)

Microsoft Word crashes immediately on launch on my Apple Silicon MacBook Air. Excel and PowerPoint work normally. I have reinstalled Word from Office.com, removed the Word container, reset the Normal.dotm template, restarted my Mac, and tested in Safe…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-11T14:15:18.6133333+00:00
Arthur Munyer 0 Reputation points
edited an answer 2026-07-13T10:40:57.5433333+00:00
Norah-L 7,505 Reputation points Microsoft External Staff Moderator
1 answer

Lists.live.com throwing "This page is no longer available" error - account-wide, not one list

Hi, I'm on a Microsoft 365 consumer account and use the Lists app (lists.live.com). I've never created a SharePoint site directly on this account - only lists through the Lists app. Issue: When I try to access lists.live.com (the home page, not just one…

Microsoft 365 and Office | SharePoint | Other | Other
asked 2026-07-10T20:11:53.4033333+00:00
Chris-0038 10 Reputation points
answered 2026-07-13T10:40:31.96+00:00
Marcus Jäger 0 Reputation points
0 answers

Coverting Publisher documents so they are still editable

I know similar questions to this have been asked many times but I am still struggling. I have hundreds (if not thousands) of Publisher documents that I need to keep - converting to PDF is not an option as I want them to be completely editable…

Microsoft 365 and Office | Publisher | For education
asked 2026-07-13T10:36:26.6233333+00:00
SaschaMac 0 Reputation points
0 answers

.I have main MS365 account, and accidental Outlook account that need linking

If I have to permanently lose access to my Virgin Media email account, can I continue to use that email address as the sign-in name for my Microsoft 365 account, provided my recovery email (Gmail) and phone number remain current? If the answer is no,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-13T10:32:55.77+00:00
David Ensor 0 Reputation points
0 answers

Authenticor is now sending to former phone and we don't have access to that phone.

we changed the phone number for the authenticator last October and it has reverted to the former phone number and we don't have access to it anymore. This was overnight, no warning so we have been unable to log in for 3 weeks now. we are getting nowhere…

Microsoft 365 and Office | Other
asked 2026-07-13T10:29:14.8+00:00
Sandrine Pac Kenny 0 Reputation points
1 answer

Rejected microsoft account sign in attempts.

The title really says it all. How do I see unsuccessful login attempts to my account? The activity I can find ONLY shows my successful login attempts and my password changes. None of the dozens of times per month I have rejected sign in attempts since…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-08T02:05:31.16+00:00
Jonathan Kendig 0 Reputation points
commented 2026-07-13T10:25:46.4733333+00:00
Ian-T 7,790 Reputation points Microsoft External Staff Moderator
1 answer

subscription expiry of Microsoft 365

how much is grace period after subscription expiry of Microsoft 365

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-13T09:08:48.9233333+00:00
Harveer Sahni 0 Reputation points
answered 2026-07-13T10:25:00.9566667+00:00
paulr0511 46,320 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

I need an MFA/Security Info reset for the sole Global Administrator account. This is a Microsoft 365 work/school account ([Moderator note: Personally Identifiable Information removed]@editingwritinghub251.onmicrosoft.com)

I am the sole administrator of my Microsoft 365 tenant. I changed phones and lost access to Microsoft Authenticator. I successfully reset the password using my recovery email, but sign-in still requires approval from the old Authenticator registration. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-11T09:16:53.11+00:00
Harparmjot Singh 25 Reputation points
edited an answer 2026-07-13T10:20:29.93+00:00
Liora D 17,890 Reputation points Microsoft External Staff Moderator
1 answer

No Network Connection Please check your network settings and try again. [2603]

When I try to sign in to OneNote, the following error pops up: No Network Connection Please check your network settings and try again. [2603] First of all, the network connection is working fine. I have also tried all the troubleshooting solutions…

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-07-13T09:39:28.86+00:00
德华 刘 0 Reputation points
answered 2026-07-13T10:18:15.0733333+00:00
Sumit D - IA 172.8K Reputation points Independent Advisor
1 answer

Creating applications with access restrictions and sharing data

Suppose i am creating an application. This has two access level.. One for Admin who has complete access over the data and other one has BU level access. BU nominators should have access only to upload nominations/names and to view their uploaded…

Microsoft 365 and Office | SharePoint | Development
asked 2026-07-13T07:51:17.64+00:00
Nagarajan, Deepa (Cognizant) 0 Reputation points
commented 2026-07-13T10:14:05.76+00:00
Michelle-N 19,705 Reputation points Microsoft External Staff Moderator
1 answer

Co-pilot sent my pptx to sandbox

looking for my data sandbox:/mnt/data/QBR_Camera_Test_Summary.pptx">Download QBR PowerPoin

Microsoft 365 and Office | PowerPoint | For business | Windows
asked 2026-07-13T08:52:06.1566667+00:00
Pamela Dandachi 0 Reputation points
answered 2026-07-13T10:13:59.4233333+00:00
Rin-L 22,610 Reputation points Microsoft External Staff Moderator
0 answers

Issues with Debit card details rejected by MS for errors but nothing is wrong - is there a conflict with expiry date and next subscription renewal date?

Whilst activating a MS365 code, I am being taken to the payment option to set up a new card - 1st time using online system. When I enter all the information on my card, MS returns errors. The expiry on my card is 12/26 and the renewal will be 07/27. Is…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-13T10:13:33.6466667+00:00
Elaine Edwards 0 Reputation points
3 answers

Equation Editor Text Formatting (Italic) Reverts After Reopening PowerPoint File

I have a problem with the Equation Editor in PowerPoint. I have a habit of converting the characters to "Normal Text" so that they appear in Times New Roman and are italicized. However, just recently, when I opened my files, I noticed that all…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-07-11T09:21:03.8233333+00:00
cam 0 Reputation points
edited the question 2026-07-13T10:13:26.04+00:00
Kai-H 21,620 Reputation points Microsoft External Staff Moderator
1 answer

Confirming Microsoft 365 Premium upgrade from college bundle offer

Hi all, I recently redeemed a college bundle offer to upgrade my existing Microsoft 365 Personal/Family subscription to Microsoft 365 Premium (1 year — includes Word, Excel, and PowerPoint). The redemption process seemed to go through, but I want to make…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-07-12T20:12:58.4233333+00:00
Karen Vejar-Ibarra 0 Reputation points
edited the question 2026-07-13T09:59:54.6+00:00
Kai-H 21,620 Reputation points Microsoft External Staff Moderator
1 answer

[Case Removed PII] Support Denied Escalation: HUP Order History "Logic Gap" for Jan 2019 Office Purchase – System Access Impossible / Escalation Required

I am posting here because frontline customer support has flatly denied my request to escalate a legitimate licensing issue under Case No. Removed PII. My purchase falls into an unresolvable "Logic Gap" between Microsoft's legacy and modern…

Microsoft 365 and Office | Other
asked 2026-07-12T16:29:20.89+00:00
Superks 0 Reputation points
answered 2026-07-13T09:54:59.1233333+00:00
Ian-T 7,790 Reputation points Microsoft External Staff Moderator