493,187 questions with Microsoft 365 and Office-related tags

Sort by: Updated
Updated Created Answers
1 answer

How to fix installation of Offfice product on my PC

I uninstalled Office 365, as instructed, and installed Office Professionl Plus 2012. At the end of the installation I got a message that 365 was still installed. Now the new OfficePro21 does not work. It shows as installed but I have not been able to…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-16T20:52:58.5866667+00:00
David Anderson 0 Reputation points
answered 2026-09-16T21:27:57.65+00:00
EmilyS_726 28,905 Reputation points Volunteer Moderator
2 answers

How to recover a excel file shared by a owner who left the company.

I can see it in my excel, but when i click on it I get a message saying that i no longer have access or it opens a blank file.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-16T18:13:18.8166667+00:00
Macdonald, Colleen 0 Reputation points
edited an answer 2026-09-16T21:14:20.6333333+00:00
Ryan-N 15,750 Reputation points Microsoft External Staff Moderator
1 answer

I am the only Global Administrator for our Microsoft 365 tenant. I am locked out of the admin

The only Global Administrator, [Moderator note: Personally Identifiable Information removed]@sfsmidir.is, is locked out because SMS MFA verification fails. [Moderator note: Personally Identifiable Information removed]@sfsmidir.is can sign in but has no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T20:47:50.44+00:00
sturla Magnússon 0 Reputation points
edited the question 2026-09-16T21:13:07.4366667+00:00
Kai-L 19,140 Reputation points Microsoft External Staff Moderator
2 answers

SPYWEAR HELP

Hi Everyone: I have Defender as my Virus Program and it seems to do a good job. However, my bank account was hacked recently and before I could log into a new account, I had to have my PC cleaned to make sure there were no hidden problems that…

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-09-15T02:32:57.81+00:00
ANITA GALANTE 0 Reputation points
commented 2026-09-16T21:12:27.18+00:00
ANITA GALANTE 0 Reputation points
2 answers

Word hangs when modifying a style on Windows Server 2019

Hello, we are experiencing a reproducible issue with Microsoft Word for Microsoft 365 Apps. When an affected user tries to modify a Word style using the Modify Style dialog, Word becomes completely unresponsive and does not recover. The WINWORD.EXE…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-15T05:29:20.56+00:00
Kaas 0 Reputation points
edited an answer 2026-09-16T21:12:00.11+00:00
Charles Kenyon 170.8K Reputation points Volunteer Moderator
1 answer

Create an Add-on Microsoft Word to compense Publisher end

Hi, My name is Pierre Zanetti from France. I recently discovered Microsoft Publisher will end soon. I'm not programmer but I launch myself the project to create one Add-on on Word will alloy to use Publisher solutions. I know it's a little bit tricky…

Microsoft 365 and Office | Publisher | For business
asked 2026-09-16T20:50:06.25+00:00
pierre zanetti 0 Reputation points
answered 2026-09-16T21:11:54.53+00:00
Hendrix 1,090 Reputation points Independent Advisor
1 answer

sync with onedrive ending soon but no camera upload available

Hi, In my settings i do not have camera back up ability. Every page tells me to go to me icon and settings and then turn the camera upload on. I do not have this feature. please advise, thank you. THIS IS TIME SENSITIVE AS THE SYNCING ENDS 30 SEPT.

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-16T21:09:46.4066667+00:00
Susan Hobbit 0 Reputation points
answered 2026-09-16T21:10:04.3166667+00:00

AI answer

1 answer

Release my domain from a dormant tenant I created and can no longer access

I need a domain released from a Microsoft 365 tenant that I created myself and can no longer sign in to. I am not asking to have administrative access restored. I only need the domain removed so it is no longer claimed. Domain: kreyenbuhl.com Tenant ID:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T22:23:44.62+00:00
Stephen Kreyenbuhl 0 Reputation points
edited a comment 2026-09-16T21:06:53.25+00:00
Ivory 1,325 Reputation points Independent Advisor
1 answer

How do i recover a hacked email account.

They took my phone and my email. then changed my 2 step to their own. Microsoft wont reply as there is two step on this and I have now lost my email and everything. Does someone know how I can get help from a live person or an email for a person as the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T20:16:41.13+00:00
T 0 Reputation points
edited a comment 2026-09-16T21:06:13.3633333+00:00
paulr0511 48,535 Reputation points Independent Advisor
1 answer

Domain already has an unmanaged Entra tenant — how to get a work account for evaluation?

Our company domain already resolves to an existing Microsoft Entra tenant (the /.well-known/openid-configuration endpoint for the domain returns an issuer, and the tenant's federation brand name is still "Default Directory"). It appears to have…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T19:12:03.1233333+00:00
Breno Sayão 0 Reputation points
commented 2026-09-16T21:05:19.2+00:00
Kai-L 19,140 Reputation points Microsoft External Staff Moderator
1 answer

can not use account

I am unable to use Microsoft Word. It shows that it is not activated, however my account should auto renew in mid-october, not September.

Microsoft 365 and Office | Access | For home | Other
asked 2026-09-16T16:16:02.4433333+00:00
Angela Olivieri 0 Reputation points
answered 2026-09-16T20:58:03.42+00:00
Haytham-C 5,380 Reputation points Microsoft External Staff Moderator
2 answers

how to save docs

how do I save all my word docs in one place on word online

Microsoft 365 and Office | Word | Other | Other
asked 2026-09-16T20:09:42.58+00:00
Gillian Gledhill 0 Reputation points
answered 2026-09-16T20:47:36.9233333+00:00
John Jefferson Doyon 87,515 Reputation points Independent Advisor
3 answers

I cannot share my 365 Family MS software with another device

On March 12 2026 I renewed my MS365 Family subscription for another year. In July 2026 Excell & Word stopped working on another device I owne. It won't save new information. Why?? Trying to ta;lk to a human is impossible. AI does not address my…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-01T19:25:19.8766667+00:00
Susan SW 0 Reputation points
answered 2026-09-16T20:43:16.2466667+00:00
Susan SW 0 Reputation points
2 answers

Unable to access files

Recently my 8 year old laptop shit the bed and had to be replaced. Fortunately I was able find the same model brand new on eBay. In the meantime I removed the hard drive from the old laptop and placed it into a USB hard drive adapter to transfer files…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-12T19:29:03.9766667+00:00
Douglas Pounder 0 Reputation points
commented 2026-09-16T20:33:46.8866667+00:00
Allan Solomon Mejia 8,500 Reputation points
2 answers

double charge to credit card

I was trying to upgrade my Microsoft 365 and something happen with the Microsoft site which charged me double 140$ twice and I have not yet received any link to download or upgrade the Micro 365 neither a refund has been made

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-16T19:58:39.7766667+00:00
Luis Birrento 0 Reputation points
answered 2026-09-16T20:31:25.1533333+00:00
EmilyS726 266.8K Reputation points Independent Advisor
2 answers

Can I still Use publisher?

I have had to download publisher and it is on my computer. Will I still be able to use it after it ends next month? I don't want to have to go through and save all the files since the majority of our work for our non profit is done with publisher. What…

Microsoft 365 and Office | Publisher | Other
asked 2026-09-16T20:18:50.56+00:00
Vanessa Miller 0 Reputation points
edited an answer 2026-09-16T20:31:11.6633333+00:00
Marcin Policht 107.7K Reputation points MVP Volunteer Moderator
1 answer

My Personal laptop has recently started showing "managed by your organization" This should not be happening

I recently bought a Microsoft Office License with Key but could not install. I took my laptop on vacation for 2 weeks over Labor Day and when I got back I could not access Microsoft free on the Web, or my normal microsoft account. I bought the License…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-16T19:57:19.7766667+00:00
Shellie Foster 0 Reputation points
commented 2026-09-16T20:30:50.5833333+00:00
EmilyS726 266.8K Reputation points Independent Advisor
1 answer

Received: "Product Notice - Most of the features of Word have been disabled because it hasn't been activated." Ticket C#2209343

Word suddenly stopped functioning correctly. Cannot open new word documents in appropriate format. Document cannot be saved; my information vanished after I close new document.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-16T20:29:41.6266667+00:00
Gary Gentile 0 Reputation points
answered 2026-09-16T20:29:56.75+00:00

AI answer

0 answers

How to delete permission to share a folder on OneDrive Personal that applies to anyone.

Deleting an ‘Anyone with the link’ sharing link on my own folder appears to succeed, but the link immediately reappears after confirmation and refresh. How do I delete such a permission permanently?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-16T20:29:26.8333333+00:00
Nicholas Hallett 0 Reputation points
2 answers One of the answers was accepted by the question author.

Help with my Microsoft 365 (macOS)

My Microsoft 365 stopped working on two of my three desktop computers. One is just fine. How do I re-activate my subscription for the other two. Moderator note: thread updated with operating system (macOS)

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-16T18:20:23.4+00:00
Nick Monroe 0 Reputation points
commented 2026-09-16T20:27:55.3766667+00:00
Nick Monroe 0 Reputation points