476,925 questions with Microsoft 365 and Office-related tags

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3 answers

can not update billing address

“I cannot add or update my billing address. The form returns the error ‘It’s not you, it’s us’ every time. I’ve tried multiple browsers and devices.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-05T05:55:48.73+00:00
Raymond Yan 0 Reputation points
answered 2026-06-10T03:36:33.0166667+00:00
Raymond Yan 0 Reputation points
1 answer

Perdi mi celular y mi cuenta de Microsoft Authenticator como la recupero ??

Perdi mi celular y en el mi correo de la universidad, nose que hacer ya intente de todo y no funciona Nota del moderador: Movido de Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-06-10T03:04:07.63+00:00
Gabriel Martínez 0 Reputation points
answered 2026-06-10T03:34:05.03+00:00
Huy-K 12,290 Reputation points Microsoft External Staff Moderator
3 answers

uninstall add in on Microsoft Word on Mac

how do I uninstall add in on Microsoft Word on Mac

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-06-10T02:49:28.66+00:00
Kathy Elder 0 Reputation points
answered 2026-06-10T03:24:10.39+00:00
Dora-T 14,005 Reputation points Microsoft External Staff Moderator
1 answer

como solucionar mi si la aplicacion del work no me funciona y quiero entrar pero me dice que no funciona que puedo hacer en ese caso

como solucionar mi si la aplicacion del work no me funciona y quiero entrar pero me dice que no funciona que puedo hacer en ese caso

Microsoft 365 and Office | Word | For home | Windows
asked 2026-06-10T02:15:21.8066667+00:00
Est. Gladys Estefania Chushig Collaguazo 0 Reputation points
answered 2026-06-10T03:04:07.8533333+00:00
Alfredo Mendoza 27,405 Reputation points Independent Advisor
2 answers

Copilot - licensed was already approved and still waiting for it to be available on my system - what's taking so long?

Copilot - licensed was already approved and still waiting for it to be available on my system - what's taking so long? I already check under my profile and it is not showing up under licenses, why?

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-06-09T16:04:07.19+00:00
Sylvie 0 Reputation points
edited an answer 2026-06-10T03:01:30.49+00:00
Teddie-D 17,130 Reputation points Microsoft External Staff Moderator
1 answer

I want to delete files from cloud storage. It won't let me

It won't let me delete files just says buy more storage. It says i have too much in storage, so cant access email. how can i see files and delete

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-06-09T18:36:37.6566667+00:00
t torrence 0 Reputation points
answered 2026-06-10T03:00:10.19+00:00
Vivian-HT 16,855 Reputation points Microsoft External Staff Moderator
3 answers

A line copied and then inserted above in a spreadsheet takes more than 30mins to update unless I crash excel and restart it.

I have copied the shaded line and then "insert copied cells" - if I leave it to Microsofts cloud to complete the work it takes more than 30 minutes to update. If I crash excel by repeatedly clicking cells and then restart it the file re-opens…

Microsoft 365 and Office | Excel | For home | Windows
asked 2025-12-01T02:59:53.6833333+00:00
Alan M 0 Reputation points
answered 2026-06-10T02:57:02.5933333+00:00
Alexander Aue-Johr 0 Reputation points
3 answers

escalation engineer

i have a case # after having call support and being assigned engineer

Microsoft 365 and Office | Other
asked 2026-06-05T15:59:54.2533333+00:00
Crockter 0 Reputation points
answered 2026-06-10T02:52:05.5533333+00:00
Crockter 0 Reputation points
2 answers

how to download office 365 for older Mac OS 12.7.6

I am getting an error message that I need Mac OS14 or greater to download and and install office 365. How can I install a version that is compatible with Mac OS 12.7.6

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-06-10T02:02:39.0033333+00:00
Jaymee Moreno 0 Reputation points
answered 2026-06-10T02:47:18.1633333+00:00
Sumit D - IA 170.3K Reputation points Independent Advisor
1 answer

dwelete MS Office

how do i delete ms office from my computer soi can reinstall an earlier edition

Microsoft 365 and Office | Other
asked 2026-06-10T02:21:02.9366667+00:00
Larry Quinn 0 Reputation points
answered 2026-06-10T02:35:09.9+00:00
Tom van Stiphout 40,206 Reputation points MVP Volunteer Moderator
1 answer

Solicitud de recuperación de acceso a Power BI

Estimado equipo de soporte: Me comunico con ustedes para solicitar su ayuda en la recuperación del acceso a mi cuenta de Power BI. Actualmente no puedo iniciar sesión debido a que perdí el teléfono celular donde tenía configurada la aplicación Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-08T16:26:58.1133333+00:00
Latco Universal 0 Reputation points
commented 2026-06-10T02:17:38.53+00:00
Dora-T 14,005 Reputation points Microsoft External Staff Moderator
3 answers

Locked Out

I can’t log in to my admin account. My authenticator app is locked since it asks for a code I can’t generate. I need help verifying ownership and resetting MFA.

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-06-03T22:35:05.2666667+00:00
Marco Carrasco, LLM, PMP 0 Reputation points
commented 2026-06-10T02:17:08.3266667+00:00
Dora-T 14,005 Reputation points Microsoft External Staff Moderator
2 answers

Contact Billing to cancel recurring subscription

I worked at a job 10 years back and had a Microsoft 365 account attached to my personal credit card. They have been billing my card every year since. I have not worked there in 10 years. I no longer have access to my old work email so I cant access…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-09T17:28:58.0133333+00:00
Jonathan Sempsrott 0 Reputation points
edited an answer 2026-06-10T02:16:51.6066667+00:00
Huy-K 12,290 Reputation points Microsoft External Staff Moderator
1 answer

Onenote file sharing from Ipad to Ipad

Hello everyone, As a long-time user of OneNote, I would like to draw your attention to a minor issue that needs to be addressed. It's absurd that so little effort has been put into ensuring compatibility with file sharing. I use OneNote on my iPad and…

Microsoft 365 and Office | OneNote | For business | iOS
asked 2026-06-09T18:24:25.02+00:00
Kira wr 0 Reputation points
edited the question 2026-06-10T02:16:14.06+00:00
Jade Ng 12,170 Reputation points Microsoft External Staff Moderator
2 answers

create a support request

Our company once used a third-party IT service as administrator. We no longer use that firm, although they are still listed as the administrator. I want to change the administrator to an in-house employee of my company. Please assist with this.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-09T21:24:05.7433333+00:00
Stan Allison 0 Reputation points
edited an answer 2026-06-10T02:12:20.63+00:00
Huy-K 12,290 Reputation points Microsoft External Staff Moderator
3 answers

Microsoft WORD not allowing access to any of my documents.

My Microsoft WORD is not allowing access to any of my documents. It says that I do not have permission. I logged in and out but there is no change. Yesterday I commented on a peer’s document. Could this have affected it, and how to fix the problem?

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

3,063 questions
asked 2026-06-09T18:16:25.0666667+00:00
Bob Evans 0 Reputation points
edited an answer 2026-06-10T02:04:30.4266667+00:00
Dora-T 14,005 Reputation points Microsoft External Staff Moderator
2 answers

free life time microsoft office

how can use my free life time Microsoft office that I supposedly got when I purchased my computer?

Microsoft 365 and Office | Excel | For home | Other
asked 2026-06-10T01:15:15.1633333+00:00
GHAZWAN DURGHALLI 0 Reputation points
answered 2026-06-10T01:54:34.6033333+00:00
Estrella721 39,295 Reputation points Independent Advisor
1 answer

Why does my Office 365 apps have an error every time i try to sign in? Inclding: Word, Powerpoint, Minecraft Education, ect.

My account does not work, it says 'error' every time I try to sign in. What do I have to do to get it fixed?

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-06-10T01:11:38.2133333+00:00
TAN Reynold 0 Reputation points
edited an answer 2026-06-10T01:51:56.66+00:00
Vivian-HT 16,855 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Authenticator requires my old device to authenticate new email. My old device was destroyed, won't let me in. What do I do?

As said in title. Microsoft authenticator won't let me add my school email as it requires the authentication on my old device to authorize login. My old device was destroyed so I can't get in. Need help

Microsoft 365 and Office | Subscription, account, billing | For education | Android
asked 2026-06-10T01:00:49.25+00:00
James Dueker 0 Reputation points
edited the question 2026-06-10T01:47:09.29+00:00
Austin-H 8,355 Reputation points Microsoft External Staff Moderator
1 answer

How to remove an old device and get a new iMac on my 365 subscription

Hi, Today, I traded in my old MacMini and bought a new iMac. I have a 365 subscription that renewed this February and two devices (iPhone and iPad) on my subscription. How do I get my iMac on the 365? So far, the website Manage Subscription webpage has…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-10T00:47:49.5133333+00:00
Grace 0 Reputation points
answered 2026-06-10T01:43:13.27+00:00
Kayece Jan Mae Amizola 15,020 Reputation points Independent Advisor