451,165 questions with Microsoft 365 and Office-related tags

Sort by: Updated
Updated Created Answers
0 answers

Locked Out of Microsoft 365 Developer Admin Account – Lost Access to Authenticator App, No Recovery Method Available

Hello Microsoft Support Community, I need urgent help recovering access to my Microsoft 365 Developer Program account. I was the sole global administrator of my tenant. Unfortunately, my phone broke and lost access to the Microsoft Authenticator app,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-01-13T20:23:08.5266667+00:00
Broyston Dias 0 Reputation points
edited a comment 2026-01-13T22:10:16.42+00:00
Kristen-L 8,030 Reputation points Microsoft External Staff Moderator
2 answers

Why is my Microsoft 365 price being increased before 2/14/26?

Why is my Microsoft 365 price being increased before the 2/14/26 date? My renewal date is 1/21/26.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-12-22T00:12:22.8633333+00:00
Patricia Camp 10 Reputation points
commented 2026-01-13T22:05:18.6366667+00:00
VFI_PNW 0 Reputation points
6 answers

Word Table of Figures Problem

I am a very experienced Word user but this issue has me baffled. I have inherited a Word document that needed extensive formatting updates. I deleted the original table of Figures (and Tables) since I was going to make a lot of modifications anyway. I…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-01-12T18:02:21.96+00:00
Jay Dunn 0 Reputation points
commented 2026-01-13T22:04:15.89+00:00
Stefan Blom 327.9K Reputation points MVP Volunteer Moderator
1 answer

Integrated camera not working. Followed instructions to disable then enable, but I am not able to enable it again.

The integrated camera stopped working during a Zoom call. I followed instructions to disable integrated camera and then it would not allow me to enable it again. What do you advise?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-01-13T22:03:37.7966667+00:00
Phyllis Bruce 0 Reputation points
answered 2026-01-13T22:03:46.5366667+00:00
Q&A Assist
2 answers One of the answers was accepted by the question author.

Transfer from 365 Personal to 365 Business Basic

I have a Microsoft 365 Personal subscription attached to a Gmail address. I use this address for my freelance work but it limits my ability to use Teams (app doesn't work, cannot set up Teams meetings etc. ) I have a business email that I have added as…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-01-11T14:37:55.6233333+00:00
Giles Davis 25 Reputation points
commented 2026-01-13T22:00:57.8766667+00:00
Hani-N 5,980 Reputation points Microsoft External Staff Moderator
1 answer

SPEAK TO A REAL PERSON!!!

WHY CAN'T I SPEAK TO A REAL PERSON?! I HAVE DON'T ALL THE OPTIONS AVALIBLE-LIVE CHAT, FORUMS, PHONE (AND IT'S STILL NOT A REAL PERSON!), INSTRUCTION, ETC. IT'S impossible TO GET AHOLD OF SOME ONE. WHY?! CAN I GET A REAL PERSON TO ASSIST ME?!

Microsoft 365 and Office | Other
asked 2026-01-13T22:00:48.1433333+00:00
Stuart Boyer 0 Reputation points
answered 2026-01-13T22:00:55.0333333+00:00
Q&A Assist
2 answers

How do I delete a Microsoft account associated with previous job

I cannot access an old work microsoft account, cannot log onto it to do anything that was recommended as a way to delete it. I have other MS accounts. How do I delete this old one from previous job?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-01-13T19:24:57.34+00:00
PattiBaron-3273 0 Reputation points
answered 2026-01-13T21:56:59.5366667+00:00
Jay Tr 7,555 Reputation points Microsoft External Staff Moderator
0 answers

I need a refund for Microsoft 365

I am being billed and was charged for this service and im not using this. I need a refund and this issue to be resolved

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-01-13T21:56:14.62+00:00
cesar ortega 0 Reputation points
answered 2026-01-13T21:56:20.05+00:00
Q&A Assist
1 answer

Can't authenticate Office 21 to save files now; error code 0x8000FFFF.

Since yesterday I have not been able to authenticate my personal Office 21 (excel version 16.66.1) documents as usual in order to save them. The first initial error code I encountered was 0x0. I reinstalled Office 21 (excel version 16.109), and changed…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-01-13T21:52:18.9+00:00
Teresapdx 0 Reputation points
answered 2026-01-13T21:52:56.0666667+00:00
Q&A Assist
1 answer

Storing files to the OneDrive for Microsoft 365

How can you move a file that is located on the PC's hard drive and place it on the 365 OneDrive?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-01-13T21:51:35.2966667+00:00
Max Miller 0 Reputation points
answered 2026-01-13T21:51:41.8866667+00:00
Q&A Assist
3 answers

Need assistance finding out if i am on family plan for Microsoft 365

I need to know if I am on the family plan with Microsoft 365 or a single user plan.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-13T20:49:34.59+00:00
Max Miller 0 Reputation points
answered 2026-01-13T21:51:10.9933333+00:00
Lucky 6,680 Reputation points Independent Advisor
1 answer

How to find charges on my credit card from an account I do not use anymore

I keep getting charges on my credit card for Microsoft 365 individual, which was originally done with an old email and sign in. I can no longer sign into this account and tried to close it because we switched to 365 family plan. But, I continue to get…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-01-13T21:50:51.6433333+00:00
David Spory 0 Reputation points
answered 2026-01-13T21:50:59.8+00:00
Q&A Assist
0 answers

Text box using vba

Hello from Steve Object is to create an input box using vba When I push the macro button I want to insert the input box With "$" inside the input box please. I will put the cursor as to where In need this input box. I will the type 4.00 which…

Microsoft 365 and Office | Other
asked 2026-01-13T20:40:19.5766667+00:00
SteveD 25 Reputation points
edited the question 2026-01-13T21:50:56.1+00:00
Gérard Oomens 115.4K Reputation points Volunteer Moderator
1 answer

Cómo hablar con un técnico

Buen día, quisiera hablar directamente con un técnico, o con soporte de office, ya que no eh podido recuperar la cuenta de mi padre, el falleció hace 5 años Pero aún tenemos datos importantes en su cuenta, sin embargo no me permite ingresar y el número…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-01-13T21:09:18.4933333+00:00
Susett Arredondo 0 Reputation points
answered 2026-01-13T21:49:12.22+00:00
Darhyl Amizola 30,555 Reputation points Independent Advisor
1 answer

Locked out of Duo authentication and need a temporary bypass code

Hello, I’m currently locked out of Duo for my school account and am unable to complete authentication. The system is prompting me to enter a bypass code. Could you please generate a temporary Duo bypass code or assist me with restoring access to my…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-01-13T19:38:23.6966667+00:00
James Jordan Delos Reyes Bondoc 0 Reputation points
answered 2026-01-13T21:48:39.29+00:00
Lia V 3,945 Reputation points Microsoft External Staff Moderator
1 answer

MS Word keeps restarting and opening in "protected" mode

Ever since an update several weeks (or months?) ago, Word has been behaving erratically. There are several issues that may be unrelated: First, it opens EVERY file in protected mode with the message "this file couldn't be verified by microsoft…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-01-13T15:31:58.19+00:00
Anon 0 Reputation points
edited a comment 2026-01-13T21:48:25.6166667+00:00
Kristen-L 8,030 Reputation points Microsoft External Staff Moderator
0 answers

I need to retrieve my passkey for microsoft 365. How do I get it?

I need to retrieve my passkey for microsoft365. How do I retrieve my passkey for microsoft 365?

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-01-13T21:48:23.6833333+00:00
Wayne Wills 0 Reputation points
3 answers

billing issue

I paid for a subscription aug 2025 $99 for a YEAR. Why are you telling me I have to buy another?

Microsoft 365 and Office | Other
asked 2026-01-13T19:34:37.7066667+00:00
liza walshe 0 Reputation points
commented 2026-01-13T21:48:18.58+00:00
EmilyS726 193.2K Reputation points Independent Advisor
1 answer

Two questions about OneDrive

I subscribe to Windows 365 Family Plan, not a business plan. I understand the each member on this account has access to their own 1 T of space. Correct? Each OneDrive is associated to each members separate Microsoft Account and each is protected from…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-01-13T21:48:01.43+00:00
Max Miller 0 Reputation points
answered 2026-01-13T21:48:06.9033333+00:00
Q&A Assist
5 answers

How do I backup a database in access to share

I am sharing our data base to integrate with a customer relationship manager but everytime I follow microsoft's instruction I get an error. The help center tells me to simply open the database, click save as and under advanced select back up database…

Microsoft 365 and Office | Access | For business | Windows
asked 2026-01-13T19:40:32.9333333+00:00
Brian Bowman BV 0 Reputation points
answered 2026-01-13T21:47:38.5333333+00:00
Brian Bowman BV 0 Reputation points