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Microsoft Q&A
477,582 questions
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
We have a subscription to MS Office (Family Plan) for our laptop. We recently shared the subscription with our home desktop. There were no issues or errors with Office install. When we tried to work on a PowerPoint presentation on the PC and embedded…
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
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My current issue is the previous eft account to generate passcode for my email address in my Authenticator App (on my new iphone) was accidentally deleted by my mistake. I was trying to delete another one…. Is there a way to restore my previous…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How can I get in touch with MS support. The AI answer is not acceptable and confusing.
Miscellaneous topics that do not fit into specific categories.
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AI answer
When I print a word document, it will print a page, Filename: Document1 template: C:\Users\lakep\AppData\Roaming\Microsoft\Templates\Normal.dotm Title: Subject: Author: Keywords: Comments: Creation Date: Change Number: Last Saved By: Total Editing Time:…
A family of Microsoft word processing software products for creating web, email, and print documents.
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I moved from the UAE. I changed my address but each time I try to update it only gives my old address.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
AI answer
We are locked out of all Microsoft 365 Global Administrator accounts due to loss of access to Microsoft Authenticator. We still own and control the domain razrprints.com and have access to non-admin accounts, but no administrator account can complete…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I can’t get my emails on my phone as it won’t let me past the Microsoft authentication. This is the message I get Error Code: 500121 Request Id: <PII removed> Correlation Id: <PII removed> Timestamp: 2026-06-11T05:42:11Z Flag sign-in errors…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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I need direction as to how to install Office Home and Student 2021 on a new computer. Former PC crashed and is no longer usable. Most of my searching provides advice on how to uninstall Office and then reinstall, which is impossible in my case.
Miscellaneous topics that do not fit into specific categories.
I am unable to access the my account to cancel the Visio subscription. I receive the following error when attempting to access the business center, "Your account (----------------@----.edu) doesn’t have permission to view or manage this page in the…
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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AI answer
Hello Microsoft Support, I accidentally deleted some important files from my personal OneDrive account today and selected "Delete permanently". The files are no longer available in the OneDrive Recycle Bin. I also checked my computer's Recycle…
A Microsoft file hosting and synchronization service.
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AI answer
One drive asks me to resign in with an old and disused email account
A Microsoft file hosting and synchronization service.
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AI answer
How do I change my Microsoft 365 Family to Microsoft Personal?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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how to change the mobile device phone number for vpn
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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I want to change the way that I access my personal vault. I set it up to use my logon pin code but would like to change to something more secure. I don't see how to do that. When I click on options (the blue box next to Lock) I see If I click on Choose…
A Microsoft file hosting and synchronization service.
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AI answer
I had a very brief power outage and my Microsoft 365 has disappeared from my computer.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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I recently got a MacBook and downloaded the wrong Microsoft. I downloaded Microsoft Windows instead of the MacBook download. How can this be fixed. Thank you
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 69%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
I have a shared one drive account with my husband. my files are saved on his laptop. I have bought a new laptop and there are no files saved to my one drive to download. i cannot work out why. i am the administrator. please help. i have a research…
A Microsoft file hosting and synchronization service.
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I have One Note on my Android and I've been using it for 15 years and it was created using my personal email. The One Note on my phone is tied to a previous work email from 2022 not by my doing. I found this out because my laptop was just factory…
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
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Hello so i was wondering how to reach support. im locked out of my account and all the Automated Self Service forms and numbers keep me in a never ending loop....?!
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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AI answer
new laptop computer defaulted to me adding a new Microsoft 365 and Office trial, but I just want to put the current subscription I pay for on this second computer.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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