496,774 questions with Microsoft 365 and Office-related tags

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Unknown verification email on my Microsoft account

I need help securing my Microsoft account. My current primary sign-in address is ******@abv.bg. When I try to sign in to Microsoft services, Microsoft offers to send a verification code to sjk12=======@163.com. This email address does not belong to me. I…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-10T09:36:18.7833333+00:00
dimitrina morova 0 Reputation points
answered 2026-10-10T09:37:35.8433333+00:00

AI answer

1 answer

I need help with payment change

I need assistance quickly. I have been online and have updated my billing credit card because the one I had got hacked. I updated this on Sunday and I am still getting pop-ups saying your going to cancel my subscription and I can't get any help the AI is…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-08T18:28:46.22+00:00
Michele Wasserburger 0 Reputation points
edited an answer 2026-10-10T08:37:19.12+00:00
Stithi-msft 5 Reputation points Microsoft Employee Moderator
0 answers

Unable to add a payment method

I used to renew my subscription using a voucher/product key. I tried adding my credit card as a new payment method but kept getting an error message asking me to check my card details. I tried 3 different cards but still got the same issue. Any idea…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-10T08:30:14.64+00:00
Charmaine Chow 0 Reputation points
2 answers

Impact of SMS/Voice MFA Retirement – February 2027

Hello, just two questions: What happens if a user has Microsoft Authenticator or TOTP registered alongside SMS/voice authentication methods when SMS and voice are retired on February 1, 2027? Will the user be required to register a phishing-resistant…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T14:06:21.1766667+00:00
Dino Anzellotti 0 Reputation points
answered 2026-10-10T08:14:26.27+00:00
Kai-Ex 1,580 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 admin center

When I try to go to the admin center for Microsoft 365, it tells me to log in with an user which has permission. I should be that user because I originally signed up. What should I do to fix this issue?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-10T07:31:53.9866667+00:00
John Ernster 0 Reputation points
answered 2026-10-10T08:09:50.62+00:00
Liora 2,330 Reputation points Independent Advisor
1 answer

Microsoft Word Paste Link Fails with Excel Cells

Until recently, I was able to do a paste link in Word from a copy of a cell in Excel and have the Word document automatically update the value when the value in the Excel cell changed. Now, when I open the Word document, I get "Error! Not a valid…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-09T16:59:30.82+00:00
David Holley 0 Reputation points
edited an answer 2026-10-10T07:59:59.2133333+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
0 answers

Unable to make any payments or not sharing QR code for UPI transactions

I have issues in making payments, either my debit card payments not accepting or not sharing any QR code for UPI transactions.. I spent almost 4 hours on this and its waste of time to complete payments. Kindly make it easier for people to do the payments…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-10T07:59:38.5466667+00:00
Vaisshnavaramya BS 0 Reputation points
1 answer

Activated Token doesn't match with the email receive "your Microsoft order #xxxx has been processed"

I purchased 18 unit of MS.ESD OFF HOME AND BUS 2024 ALL LNG and the token is register to 1 single email address. There are 2 token key activated but didn't receive the email send from Microsoft "Your Microsoft Order #xxxx has been…

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-10-09T09:26:08.5966667+00:00
it snp 0 Reputation points
edited the question 2026-10-10T07:51:48.4466667+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
1 answer

Can't identify or cancel Microsoft subscription being charged monthly

Hi, I have a recurring charge on my bank statement: MICROSOFT#G**[Moderator note: Personally Identifiable Information removed]** MSBILL.INFO AU The charge is AUD $8.67 per month. I've signed into my Microsoft account and checked: Services &…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-07T12:47:52.51+00:00
John W 0 Reputation points
commented 2026-10-10T07:47:20.4+00:00
John W 0 Reputation points
2 answers

How do I remove a tennant id from my account

I have 4 email accounts on microsoft exchange. Somehow , when i purchased windows 365 , it took my id attaching my email address to windows 365. now I cant set up a new email via my microsoft exchange. Please help I need to remove the domain name from my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-08T17:46:18.3266667+00:00
Chris Hill 0 Reputation points
answered 2026-10-10T07:45:25.2+00:00
Chris Hill 0 Reputation points
2 answers

how to fix #NAME? in excel when you have tried lots of times

In excel I have to put in this formula =XLOOKUP([@Level],Assigned_Level,Hourly,,1) but when I do the #NAME? error comes up

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-10T06:33:08.76+00:00
Hernandez, Matthew Antonio 0 Reputation points
answered 2026-10-10T07:30:03.69+00:00
TaoLi 115K Reputation points Independent Advisor
3 answers

Where has Onecloud subdirectory dissapeared to?

I have, or had until a few hours ago, a onecloud subdirectory with several thousand photos stored in it. It now doesn't appear in the directory listing. What has happened to it, and how can I regain access?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-07T14:27:12.7933333+00:00
David Loane 0 Reputation points
answered 2026-10-10T07:16:52.6633333+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft 365 E5 Developer OneDrive quota remains 10 GB although user and organization limits are 1024 GB

I am using a Microsoft 365 E5 Developer tenant. My OneDrive for Business site remains limited to 10 GB even though all storage settings are configured for 1024 GB (1 TB). What I have verified: • Microsoft 365 E5 Developer license is assigned and…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-10-10T06:46:06.48+00:00
Zain ul 0 Reputation points
answered 2026-10-10T07:15:11.6766667+00:00
Liora 2,330 Reputation points Independent Advisor
1 answer

change of payment

Change to another way of billing I receive monthly invoices for online service for €4,48. In pay these invoice by creditcard. I want to change to another creditcard but i can't find the invoices in my account. How can i change to another creditcard en…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T12:04:46.6566667+00:00
Hans Mallie 0 Reputation points
edited the question 2026-10-10T06:59:52.8466667+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
2 answers

I would appreciate your assistance in recovering my data as soon as possible.

All of my data on OneDrive has been deleted, and the files in the Recycle Bin appear to be empty. I would appreciate your assistance in recovering my data as soon as possible.

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-11T11:41:03.3066667+00:00
Đinh Thị Út Nhã 0 Reputation points
commented 2026-10-10T06:56:08.48+00:00
Đinh Thị Út Nhã 0 Reputation points
2 answers

Can't approve sign-in in Microsoft Authenticator with school account

Hello, I have a problem with the Microsoft Authenticator app and my school Microsoft account (domain @soy.sena.edu.co). What happens: 1. I try to sign in with my school account in the browser on my laptop. 2. Microsoft shows me a verification number that…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-10-10T05:36:34.7433333+00:00
varon crack 0 Reputation points
edited the question 2026-10-10T06:50:20.93+00:00
Kai-Ex 1,580 Reputation points Microsoft External Staff Moderator
1 answer

I just need a technical person to contact me by phone.

I just want to have a technical person contact me and finish fixing my account issues before we were disconected two days ago on a phone conversation .

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T22:47:26.3966667+00:00
compton lynch 0 Reputation points
answered 2026-10-10T06:49:53.33+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
3 answers

My spreadsheet formula stopped working on subsequent rows

I am using a formula to track loan repayment and it stopped working by row 41. How do I get it to continue on down the spreadsheet?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-06T14:06:18.8733333+00:00
Janine Peterson 0 Reputation points
answered 2026-10-10T06:39:18.8033333+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
2 answers

Locked out of the only Global Administrator account due to MFA issue - Microsoft 365 tenant recovery required

I am the only Global Administrator of my Microsoft 365 tenant and I am currently locked out due to a Multi-Factor Authentication (MFA) issue. Tenant: [Moderator note: Personally Identifiable Information removed] Global Administrator account: [Moderator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-23T18:35:18.0966667+00:00
Md Nafiz Imtiaz 0 Reputation points
answered 2026-10-10T06:38:52.8166667+00:00
Md Nafiz Imtiaz 0 Reputation points
2 answers

How to add gmail account as exra account on Office365

Office365 is already linked to one of my accounts, @verizon.net. How can I also link my gmail account, @gmail.com?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-10T05:30:39.0366667+00:00
Alan Lipschitz 0 Reputation points
answered 2026-10-10T06:24:11.4266667+00:00
Estrella721 46,670 Reputation points Independent Advisor