469,657 questions with Microsoft 365 and Office-related tags

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I would like to know which email address is the Admin for the domain owndaysth.onmicrosoft.com.

I am currently facing an issue with canceling my Microsoft Office 365 subscription. I have tried logging in with all the email addresses I know, but I cannot complete the cancellation because I am stuck at the authentication code verification step. Could…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-20T05:17:52.01+00:00
Tanakit Lertmana 0 Reputation points
commented 2026-04-22T03:27:07.35+00:00
Darren-Ng 9,440 Reputation points Microsoft External Staff Moderator
3 answers

Identity conflict between MSA and Entra ID tenant

I have a personal Microsoft account (MSA) with the email ******@hotmail.com created many years ago. When using Microsoft Teams, I receive a warning stating that there are problems with some of my accounts or organizations. My account appears to be…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-02-23T14:42:31.1833333+00:00
Edson Pina 0 Reputation points
answered 2026-04-22T03:23:12.5033333+00:00
Aram Ghannadzadeh 0 Reputation points
1 answer

Transfer email from Godaddy

I want to transfer my emails and email address from Godaddy to my existing Microsoft 365 account. How do I do that? Moved from Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T20:23:39.6233333+00:00
Greg Casper 0 Reputation points
edited the question 2026-04-22T03:22:06.4+00:00
Jade Ng 10,910 Reputation points Microsoft External Staff Moderator
1 answer

Why can't I access my Microsoft office products while traveling

I am signed in. I approve the sign in on my authentictor app - and the lap top says it cannot access my account? Whats going on? I want to use my MS word. Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-19T15:01:06.79+00:00
Helen Lira 0 Reputation points
edited the question 2026-04-22T03:19:22.2566667+00:00
Kai-Ex 990 Reputation points Microsoft External Staff Moderator
1 answer

my authenticator app is not in sync with my microsoft 365 account, how do i get this resolved?

i can get my microsoft authenticator app to work properly on my mobile device, it is not generating codes as it should. Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-17T17:18:21.8+00:00
Dave Abrahamson 0 Reputation points
edited the question 2026-04-22T03:18:45.47+00:00
Kai-Ex 990 Reputation points Microsoft External Staff Moderator
1 answer

Availability of Sending Multiple Emails to OneNote with New Outlook

When will the feature of sending multiple emails at the same time to OneNote be made available in New Outlook? Currently, it only allows one email at a time which is extremely time consuming.

Microsoft 365 and Office | OneNote | For business | Windows
asked 2026-03-31T18:36:06.2666667+00:00
Danielle Rateau 0 Reputation points
edited an answer 2026-04-22T03:17:29.2466667+00:00
Stan T 0 Reputation points Microsoft External Staff Moderator
1 answer

Need Support for a Customer

Our Customer has a Authentification Problem and can`t access to his 365 Account as an Admin. We have to reset the 2FA and the password. I need direct Microsoft Support. The only way for sending a ticket ist the 365 Admin Account, but that is not…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-20T08:27:39.7166667+00:00
Nils Hagelstein 0 Reputation points
edited the question 2026-04-22T03:12:21.9933333+00:00
Doris V 1,450 Reputation points Microsoft External Staff Moderator
1 answer

I need help with a refund for my Microsoft 365 subscription. I was charged after the free trial without realizing it, and I would like to request a refund.

Hello, I would like to explain my situation more clearly. I signed up for the free trial of Microsoft 365, but I did not realize that it would automatically charge me after the trial ended. The charge was unintentional, and I only noticed it after the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-22T03:06:22.9766667+00:00
Nhật ĐK Thanh 0 Reputation points
answered 2026-04-22T03:06:44.8833333+00:00
Q&A Assist
1 answer

Microsoft authenticator app issues

I have a Microsoft authenticator app on my phone. It is not working and I am unable to check my work email for 3 days now. I am asked to "sign in" and when I put in my current password, up pops an authenticator number but the drop-down box…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-20T17:48:26.8866667+00:00
Jim Thomas 0 Reputation points
edited the question 2026-04-22T03:05:23.2866667+00:00
Doris V 1,450 Reputation points Microsoft External Staff Moderator
1 answer

Copy Plan issue in Premium Planner

One of our users has been assigned a P5 Premium Planner licence, he is currently the only user in his group that has one, he has successfully created a Premium plan, assigned this to his group (team) but when he tries to 'Copy Plan' the option is not…

Microsoft 365 and Office | Project | For business | Other
asked 2026-04-21T23:19:00.8066667+00:00
Heidi Mayson 0 Reputation points
edited a comment 2026-04-22T03:01:58.0333333+00:00
Sophie N 13,825 Reputation points Microsoft External Staff Moderator
1 answer

Whye is Copilot greyed out in Word after all the tricks have been tried? MS 365 Family

Copilot greyed out - all efforts to resolve have not helped. Correct account, refreshed account, repaired office in Apps. Nothing works. Tried 'Help' in word but it crashes when the chat window tries to open.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-04-21T18:18:03.6766667+00:00
Doug Frost 0 Reputation points
edited an answer 2026-04-22T03:00:14.4166667+00:00
Norah-L 5,425 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Microsoft 365 Family subscription disappeared

I renewed Microsoft 365 Family in February, and paid annually. In April I upgraded to MS 365 Premium due to a special offer from MS. I tried premium for 10 days and it did not meet my expectations, so I cancelled Premium and the premium I paid was…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-21T23:24:54.1766667+00:00
Mark AZ 0 Reputation points
commented 2026-04-22T02:59:46.94+00:00
Mark AZ 0 Reputation points
1 answer

i cannot login to [Moderator note: personal info removed] Domain

cannot login to [Moderator note: personal info removed] that i am an admin for this account Moved from Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T13:50:12.9+00:00
Aref Alasiri 0 Reputation points
edited the question 2026-04-22T02:58:35.21+00:00
Doris V 1,450 Reputation points Microsoft External Staff Moderator
2 answers

The file path of documents saved to my PC show a path to one drive

I use hyperlinks in Excel to my files for rapid file retrieval. I have many such links which now fail. I checked the file path of files on my PC but the path under properties show one drive. Therefor, all the links are looking for a file on my computer…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-21T13:08:20.1166667+00:00
John Bowersox 0 Reputation points
edited an answer 2026-04-22T02:57:47.4466667+00:00
Craig Long 17,825 Reputation points
2 answers One of the answers was accepted by the question author.

I have two Microsoft accounts on different email addresses

I need to have someone call me about how I can combine my two Microsoft accounts each with individual email addresses into one account I am paying for two accounts and I need to drop one.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-20T17:29:33.9633333+00:00
Debi Farley 20 Reputation points
accepted 2026-04-22T02:57:22.76+00:00
Debi Farley 20 Reputation points
1 answer

Cannot remove random PDF from someone in my Onedrive homescreen

Hello in my onedrive home screen there is a PDF called Get box 58 , i tried right clicking it but it only says open or share. I do not see it in my shared files folder or anywhere else. This account has nothing in it so i am not really worried about it…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-22T02:48:43.16+00:00
TT 0 Reputation points
answered 2026-04-22T02:48:53.4033333+00:00
Q&A Assist
1 answer

word doc on android phone

I've come across an issue on my android phone. I have a basic subscription as I don't need the storage or the latest updates for using word/excel (have downloaded word 2019 programme, so only use the subscription as I was close to my storage limit) on…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-04-21T21:50:03.69+00:00
Natasha T 0 Reputation points
commented 2026-04-22T02:42:46.8566667+00:00
Natasha T 0 Reputation points
2 answers

How to login without authenticator

Hello, I am currently unable to log in to my Tenant ID account. While I have the correct username and password, I cannot complete the sign-in process because I do not have access to my authenticator app to receive the verification codes. As a result, I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T11:44:41.0566667+00:00
Abdelrahman Soliman 0 Reputation points
edited the question 2026-04-22T02:41:44.6433333+00:00
Doris V 1,450 Reputation points Microsoft External Staff Moderator
2 answers

Tax Residency Certificate Request

Hello, In accordance with the Double Taxation Avoidance Agreement between our countries, we require a valid Tax Residency Certificate for the year 2026 to apply the reduced withholding tax rates. Could you please provide us with a digital copy of the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T17:35:39.79+00:00
Mert Unal 0 Reputation points
edited the question 2026-04-22T02:36:45.6+00:00
Sophie N 13,825 Reputation points Microsoft External Staff Moderator
2 answers

Authenticator

I urgently need help and I cannot find any way of speaking to Microsoft by phone, chat or email.   I have a Microsoft 365 Business Standard account for my company. The monthly payment date was 19 April, and I forgot to make sure there were sufficient…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T12:17:32.65+00:00
Tim Connolly 0 Reputation points
edited the question 2026-04-22T02:35:42.44+00:00
Doris V 1,450 Reputation points Microsoft External Staff Moderator