Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
5,529 questions
452,153 questions with Microsoft 365 and Office-related tags
4 answers
how do i get live 365 help? -- Subscription assistance
I have tried the q&a. i need to speak with someone who can help
Microsoft 365 and Office | Other
asked 2026-01-17T17:12:38.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 83%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
Warren Pashkowich
0
Reputation points
answered 2026-01-18T17:04:13.4766667+00:00
John Jefferson Doyon
53,995
Reputation points
Independent Advisor
1 answer
Change my subscription
Hi MS I made an error during my MS365 purchase. I purchased "MS365 Personal" when I was looking to purchase "MS365 Family". I purchased the 365 Family a few minutes after, without cancelling the 365 Personal it appears I now have both…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
23,140 questions
asked 2026-01-18T17:01:47.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 27%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Scott Savage
0
Reputation points
answered 2026-01-18T17:02:26.2266667+00:00
Q&A Assist
1 answer
I want to upgrade my account from individual to Family
I need to upgrade my account from individual to Family, but there is no switch button offered
Microsoft 365 and Office | Microsoft Forms | For home
Microsoft 365 and Office | Microsoft Forms | For home
A web-based tool in Microsoft 365 that enables users to quickly create surveys, quizzes, polls, and feedback forms.
526 questions
asked 2026-01-18T16:25:39.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 88%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kim Broome
0
Reputation points
answered 2026-01-18T17:00:45.1633333+00:00
EmilyS726
195K
Reputation points
Independent Advisor
1 answer
My banking file disappeared from my Home Folder on the desktop.
My banking file disappeared from my Home Folder on the desktop. In it were spreadsheets, and word documents. How do I retrieve these files?
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
56,687 questions
asked 2026-01-18T16:48:43.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 85%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Ronald Peters
0
Reputation points
answered 2026-01-18T16:48:51.6233333+00:00
Q&A Assist
3 answers
Office home & student 2021 (macOS)
My office apps can open docs for viewing but from a couple of days ago can no longer save files. I have not made any changes to my apps or my computer. My set up is mac mini m4. I have tried downloading the software from my microsoft website account and…
Microsoft 365 and Office | Excel | For home | MacOS
Microsoft 365 and Office | Excel | For home | MacOS
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,288 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 96%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
1 answer
ONE NOTE NEW VERSION
Hello, need to switch to the new one note version but I'm blocked and because when going to the process to switch getting the following message : "unable to create backup" thanks in advance for your help
Microsoft 365 and Office | OneNote | For home | Windows
Microsoft 365 and Office | OneNote | For home | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
9,804 questions
asked 2026-01-18T14:10:11.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 49%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFO%3C/text%3E%3C/svg%3E)
Françoise Bouazza
0
Reputation points
answered 2026-01-18T16:37:20.93+00:00
Francisco Montilla
27,515
Reputation points
Independent Advisor
1 answer
Microsoft 365 and Sonoma
I have Microsoft 365 on Mac studio (Sequoia) but cannot add to MacBook Air (Sonoma). When I try to add the device I am told it is not available for iOS or Mac OS at this time.
Microsoft 365 and Office | OneDrive | For home | MacOS
Microsoft 365 and Office | OneDrive | For home | MacOS
A Microsoft file hosting and synchronization service.
1,051 questions
asked 2026-01-18T16:35:15.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 67%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Gary Mills
0
Reputation points
answered 2026-01-18T16:35:27.5833333+00:00
Q&A Assist
2 answers
Renewed my subscription under different email and now am being told my OneDrive is over storage limits. How do I correct?
My subscription to Microsoft 365 expired and when I went to renew, I signed up under a newer email account. But now my OneDrive storage is connected to the Microsoft subscription I used to have. How do I correct this?
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
14,563 questions
asked 2026-01-18T15:51:28.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 34%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MargeeBee
0
Reputation points
answered 2026-01-18T16:32:37.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
154.9K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Login after purchase 365
I have purchased 365 Basic for my spouse and she cannot activate or login to her account
Microsoft 365 and Office | Loop | For home
Microsoft 365 and Office | Loop | For home
A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.
32 questions
asked 2026-01-18T14:45:02.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 45%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
JMR Consulting
20
Reputation points
accepted 2026-01-18T16:28:41.1966667+00:00
JMR Consulting
20
Reputation points
3 answers
install office365 to different hard drive
How can I install Office365 to a location other than my c: drive on Windows 11 PC
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
18,552 questions
asked 2026-01-16T22:03:12.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 79%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rich
0
Reputation points
commented 2026-01-18T16:24:26.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 88%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Peter Kipp
0
Reputation points
2 answers
i haven't received my old subscription proration after upgrading
i haven't received my old subscription proration after upgrading to microsoft 365 premium
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
23,140 questions
asked 2026-01-18T15:44:05.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 7.000000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Antoine Nasry
0
Reputation points
answered 2026-01-18T16:21:04.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511
40,740
Reputation points
Independent Advisor
2 answers
Unable to access my admin account
Hello Microsoft team, I am unable to access my Microsoft 365 account that I paid for in order to use my work domain. I am locked out of the authenticator, the recovery email is the same I can't access. I have tried everything, Please I need help!
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
5,529 questions
asked 2026-01-18T15:28:27.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 5%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEH%3C/text%3E%3C/svg%3E)
Emmy Holguin
0
Reputation points
answered 2026-01-18T16:19:08.26+00:00
Francisco Montilla
27,515
Reputation points
Independent Advisor
2 answers
Replace my old GoTo
Hi. For a few years now, I have been using the GoTo computer. The battery is practically unusable now. I bought a GoTo Laptop. Both are under MajorDad64. I want to replace the original GoTo. OR, replace the battery because that is all that is wrong with…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,442 questions
asked 2026-01-18T16:05:59.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 67%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brian Westbrook
0
Reputation points
answered 2026-01-18T16:14:55.7366667+00:00
Brian Westbrook
0
Reputation points
1 answer
I tried to change my account details after a business change and now it's just a mess and I'm locked out.
I closed a business and then switched to a home account. I can't get rid of the old credentials even though I setup a new account when I reactivated 365. I can't get in and see all of my mail and when I try to sign in it continues to bring up the old…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
23,140 questions
asked 2026-01-18T15:31:26.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 43%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Mary Earley
0
Reputation points
edited the question 2026-01-18T16:05:02.55+00:00
Erland Sommarskog
131.1K
Reputation points MVP
Volunteer Moderator
3 answers
SUMIF returning #N/A-Function Argument returns FALSE when TRUE ???
SUMIFS returing FALSE when TRUE...Not sure why... see below
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
19,948 questions
asked 2026-01-13T17:55:14.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 15%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Venkata Marella
0
Reputation points
answered 2026-01-18T16:00:29.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 94%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Dana D
0
Reputation points
1 answer
Microsoft A3 Student Use Benefit not showing in admin centre
Purchased five A3 for Faculty licences directly from Microsoft. These should each come with 40 Student Use Benefit licenses. These licences do not appear in the admin portal to assign. The closest I can see is "Microsoft 365 A3 for students"…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
5,529 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 44%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
1 answer
Cannot login to Ondrive after re-installing on Mac
I was trying to open OneNote on my MacBook, and it wasn't allowing me to create a new notebook. I was unable to use OneNote on my online OneDrive either. After some research it suggested I re-install all Microsoft apps. However, since doing this I can no…
Microsoft 365 and Office | OneDrive | For home | MacOS
Microsoft 365 and Office | OneDrive | For home | MacOS
A Microsoft file hosting and synchronization service.
1,051 questions
asked 2026-01-18T13:22:23.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 6%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENJ%3C/text%3E%3C/svg%3E)
Nia Jefferies
0
Reputation points
commented 2026-01-18T15:46:45.1233333+00:00
Nia Jefferies
0
Reputation points
1 answer
How do I get copilot off my android phone
How do I get Copilot off my Android phone? I didn't want Copilot taking over my phone screen and DEMANDING that I login to Microsoft Copilot AI to continue using my phone. I use Excel on my phone, Microsoft 365 installed itself without permission like a…
Microsoft 365 and Office | Excel | For home | Android
Microsoft 365 and Office | Excel | For home | Android
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
325 questions
asked 2026-01-18T15:44:35.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 16%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Michelle Whitworth
0
Reputation points
answered 2026-01-18T15:44:43.82+00:00
Q&A Assist
2 answers
Payment refund
Hello I am highly confused as to why I was charged 129.00 and I have never given my information to Microsoft. I need that money back! That was for my families groceries!
Microsoft 365 and Office | Word | Other | Windows
Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,551 questions
asked 2026-01-18T15:20:22.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 42%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jacquelyn Hewitt
0
Reputation points
answered 2026-01-18T15:39:30.68+00:00
Stefan Blom
328.7K
Reputation points MVP
Volunteer Moderator
2 answers
Problems with sharing my excel workbook document.
Hi, I’m running into an issue when trying to share my Excel workbook with my peers. I’ve included a screenshot of the error message that appears when I click the Share button. Any help would be greatly appreciated!
Microsoft 365 and Office | Excel | For education | Windows
Microsoft 365 and Office | Excel | For education | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
1,281 questions
asked 2026-01-14T14:05:26.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 71%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Mystille, Dawn-Lissa
0
Reputation points
commented 2026-01-18T15:37:01.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 68%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Hendrix-C
9,795
Reputation points Microsoft External Staff
Moderator