496,076 questions with Microsoft 365 and Office-related tags

Sort by: Updated
Updated Created Answers
3 answers

Billing Issues

Microsoft is charging me two different amounts on two different credit cards, on a monthly basis. I cannot identify what these charges are for, and my account profile shows no subscriptions. Please help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-05T21:10:47.0466667+00:00
Charles Heller 0 Reputation points
answered 2026-10-05T21:43:48.6366667+00:00
EmilyS726 270.7K Reputation points Independent Advisor
1 answer

MFA Lockout of the sole Global Administrator account

I have MFA lock out of the sole Global Administrator account for an existing Microsoft Entra tenant. I know the password. Access to the only registered Microsoft Authenticator method was lost. There is no other Global Administrator and no usable…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T18:51:53.2766667+00:00
Josh Coffman 0 Reputation points
commented 2026-10-05T21:42:29.1533333+00:00
Jay1 Tran 1,620 Reputation points Independent Advisor
2 answers

duplicate charges

you charged me twice on 8/25 doe purchase of microsoft office.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-05T21:09:18.9133333+00:00
Richard Smith 0 Reputation points
answered 2026-10-05T21:42:02.3533333+00:00
EmilyS726 270.7K Reputation points Independent Advisor
0 answers

Upgrade to PRO

I need more usage for copilot. Will upgrading to PRO accomplish additional copilot usage?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-05T21:41:00.27+00:00
Deane Wilkinson 0 Reputation points
0 answers

Looking for a microsoft specialist

i, my name is Jake from Alldon Construction in San Jose. We use Microsoft 365. One account was hacked. And we need to clean up our users. I'm not the admin, so I can't log in to the admin page. I'd like to get a quote for fixing this.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T21:33:01.7433333+00:00
AllDon Construction, Inc 0 Reputation points
edited the question 2026-10-05T21:38:31.1966667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
2 answers

Unable to associate with my Microsoft account

I recently purchased a year subscription of Microsoft Office 365 and now it says the purchase was successful quote, but we were unable to associate it with your Microsoft account“

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-05T21:00:29.11+00:00
Valerie Packer 0 Reputation points
answered 2026-10-05T21:37:56.54+00:00
John Jefferson Doyon 88,935 Reputation points Independent Advisor
2 answers

Why did Microsoft Update Delete my Office365 Program?

I paid for Office365 that had a lifetime use but recently after an Update by "MICROSOFT" It was removed and When I enter the Product Key (again) it tells me I need to have the Administrator get involved BUT I am the Computer Owner and It Won't…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-05T19:55:46.4133333+00:00
Mike Meehan 0 Reputation points
commented 2026-10-05T21:37:53.5233333+00:00
EmilyS726 270.7K Reputation points Independent Advisor
1 answer

REATIVAR MINHA ASSINATURA

Preciso reativar minha assinatura Microsoft 365 empresarial e recuperar meu OneDrive/SharePoint. Meu tenant é TATU ARQUITETURA. Atualmente, em Cobrança > Seus produtos, aparece somente Microsoft Entra ID Free – Ativo. Minha assinatura anterior do…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-05T21:30:10.55+00:00
Ana Carolina Façanha Gonçalves Sauma 0 Reputation points
edited the question 2026-10-05T21:37:36.0233333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

Modify macro to override if run twice and thrice

I run the following macro, all the sheets duplicated and hyperlinked it is working perfect. BUT if in case if I run this macro again and if all the sheets are already present becuase of 1st run then it should override the existing duplicated sheets…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-05T14:31:23.4433333+00:00
Chaturvedi, Santosh 450 Reputation points
answered 2026-10-05T21:36:47.3933333+00:00
Barry Schwarz 6,191 Reputation points
1 answer

Microsoft 365 Family refund

I need help with a Microsoft 365 Family refund that is showing as "Refunded", but the money has not reached my payment method. The refund was issued on 27 August 2026, and I was advised it would normally take 3–5 business days. It has now been…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T21:34:00.3533333+00:00
Roi Rangi 0 Reputation points
answered 2026-10-05T21:34:14.7166667+00:00

AI answer

2 answers

help with one drive

How can i share my one drive with someone else in my office

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-05T21:22:27.92+00:00
Angela Leal 0 Reputation points
edited an answer 2026-10-05T21:33:38.0166667+00:00
Ivory 1,825 Reputation points Independent Advisor
3 answers

Why does Microsoft want me to activate my office programs 8-10 years later? this is crazy as they have been licensed and came with laptop

I have office 2016 on a computer that I had been purchased and used daily for the last 8 years... I am now being told I need to activate my account within 5 days or lose these programs / access. What gives? wanting $ when I have the same office programs…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-30T19:11:05.8066667+00:00
Zach H 5 Reputation points
commented 2026-10-05T21:30:52.0166667+00:00
Zach H 5 Reputation points
0 answers

Request for Guidance on Microsoft 365 E5 Trial Tenant

Hi, I need to set up a Microsoft 365 Admin Center trial tenant with Microsoft 365 E5 licenses. I know how to create a trial tenant with Microsoft 365 Business Premium, but I’m not sure how to create one with Microsoft 365 E5. I have tried to set it up,…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-10-05T21:25:45.8566667+00:00
Nusair 40 Reputation points
1 answer

Autosave prompt

Totally complicated. Can you please fix autosave feature! It is on, it is off, it is on. I always want it on - everywhere! Please fix this on my whole computer to always be on. The toggle does not work when opening documents on my desktop. This is…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-05T17:27:23.1+00:00
TA Strong 0 Reputation points
commented 2026-10-05T21:23:15.8166667+00:00
TA Strong 0 Reputation points
0 answers

Editing a document myself prior to asking MS W and Copilot

I want to be able to cut and paste and highlight places in my documents be fore asking for help. The system doesn't allow me to do that. Can you help me/teach me to do that? otherwise I guess I need to use apple pages. Pls Help!

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-05T20:45:46.9666667+00:00
Tom Kelly 0 Reputation points
edited a comment 2026-10-05T21:20:11.6533333+00:00
Bob Jones AKA CyberTaz MVP 437.8K Reputation points
2 answers

moving to a Office 365 account from existing personal

I would like to set up a domain email with a Office 365 Business Account. I currently have an Office 365 personal account and I am the Admin.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-05T21:03:20.7033333+00:00
Gail Nelson 0 Reputation points
answered 2026-10-05T21:19:49.3933333+00:00
Lin v 1,545 Reputation points Independent Advisor
0 answers

Subject: Request for Refund Due to Duplicate Microsoft 365 Charges

Hello, I was charged for Microsoft 365 on August 19, 2026 and again on October 5, 2026. I believe one of these charges may be a duplicate or incorrect billing charge. Additionally, despite being charged, I am still unable to access my Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-05T20:42:10.8+00:00
jennifer spangler 0 Reputation points
edited the question 2026-10-05T21:13:19.3033333+00:00
Gérard Oomens 132.7K Reputation points Volunteer Moderator
0 answers

I need to speak to someone regarding my billing

I have been trying to reach someone to dicuss my bill, i am being charged twice a month ******@sbcglobal.net -removed for privacy- Marianne Halliday

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-05T20:53:07.4866667+00:00
Marianne Halliday 0 Reputation points
edited the question 2026-10-05T21:12:03.5933333+00:00
Gérard Oomens 132.7K Reputation points Volunteer Moderator
3 answers

Product update #KB5002907, deleting my Microsoft Office Product Key

I purchase Microsoft Office Professional Plus 2016 & Product Key thru my Military/DOD Home Use Program during my service in the US Army & DOD. Now, my WORD, PP, and Excel do not open, I been told it's because of a product update KB5002907. When…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-28T14:43:16.3266667+00:00
Tony Torres 0 Reputation points
commented 2026-10-05T21:11:08.6366667+00:00
Robert Festa 0 Reputation points
2 answers

MAPI failure

When I tried to share a Word document, I got the error there was a MAPI failure: "unspecified error." How do I fix this? I need to email the doc.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-10-05T20:18:05.25+00:00
Terri Pace 0 Reputation points
commented 2026-10-05T21:03:39.03+00:00
John Jefferson Doyon 88,935 Reputation points Independent Advisor