985 questions
1 answer
How to fix surface book 2 restar loop
My Surface Book 2 just displays the logo on the screen and then restarts, repeating the process over and over.
Surface | Surface Book | Power and battery
asked
2026-09-13T12:13:52.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 93%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPN%3C/text%3E%3C/svg%3E)
Phương Trung
0
Reputation points
answered
2026-09-13T12:14:04.8433333+00:00
AI answer
1 answer
Unable to Reset Surface Pro 7 – Windows Installation Error
Dear Team, I would like to inform you that we are unable to reinstall Windows on the Surface Pro 7. During the Windows installation/reset process, the installation reaches 100% completion; however, an error message appears and the installation does not…
Surface | Other
1,464 questions
asked
2026-08-09T07:59:18.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 57.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Ram Pujan Mandal
0
Reputation points
commented
2026-08-09T11:35:21.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,271
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Sculpt Ergonomic Right Side of the Mouse Issue
Hi, The right side of the my mouse doesn't work and it is hard to press on. Do you know what the issue is and I bought this mouse back in January 2026, would I be able to use the 3 year warranty on the box to fix it if so how would I go about it?
Surface | Accessories | Surface mice and keyboards
712 questions
asked
2026-06-29T17:00:38.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 61%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
John Liang
0
Reputation points
answered
2026-06-29T17:00:48.61+00:00
AI answer
1 answer
MS Surface Laptop 7th Edition Qualcomm's Snapdragon X Series processor issues
Is anyone else having issues with the Microsoft Surface Laptop 7th Edition with the Qualcomm Snapdragon X Series processor? I’ve been experiencing ongoing problems, including: Frequent system lockups/freezes Internet connectivity is dropping randomly…
Surface | Surface Laptop | Performance and maintenance
1,329 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 99%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Surface Laptop 2 not charging
I was working off my laptop until 6% without a charger. When I started charging, I could smell something burning. I pulled out the charger and saw smoke coming out from the charger. I went to the shops to buy a new charger but my laptop cannot be…
Surface | Surface Laptop | Power and battery
1,012 questions
asked
2026-06-03T09:19:58.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 35%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Irene
0
Reputation points
answered
2026-06-03T09:20:13.34+00:00
AI answer
1 answer
I want to buy screws for my laptop?
I want to buy replacement screws for my microsoft surface laptop 7th edition?
Surface | Surface Laptop | Performance and maintenance
1,329 questions
asked
2026-05-23T06:05:15.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 41%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jadon Dibra
0
Reputation points
answered
2026-05-23T06:05:25.8+00:00
AI answer
1 answer
How do I get Surface Laptop Pricing?
I am enrolled in the Microsoft Surface Commercial Reseller program as a Microsoft Distributor Managed Partner (DMP). My application has been approved by a Microsoft Partner Development Manager (PDM) and I’ve accepted the Microsoft DMP agreement, and I'm…
Surface | Surface Laptop | Performance and maintenance
1,329 questions
asked
2026-05-14T00:40:23.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 62%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Gary Alto
0
Reputation points
answered
2026-05-14T00:40:39.81+00:00
AI answer
1 answer
unabale reset the surface pro tab
I got Surface pro as gift from my friend who bought the display piece from shop Sale. PC is locked. I tried to reset the the surface pro but not successful. PC is locked and i do not have login credentials. so I'm unable to login to reset it. Appreciate…
Surface | Surface Pro | Performance and maintenance
2,363 questions
asked
2026-05-03T04:11:29.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 77%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
Srilakshmi Itha
0
Reputation points
commented
2026-05-03T13:48:35.21+00:00
S.Sengupta
32,271
Reputation points MVP
Volunteer Moderator
1 answer
How do i change the screen that shows up when my laptop goes to sleep?
when im away from my laptop it would automatically go to sleep, and when i press a key to wake it up, the wallpaper is a parrot and i want to change it. How do i change this particular wallpaper?
Surface | Other
1,464 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
1 answer
I can't find bags in the company store
While browsing the Microsoft Company Store, I noticed that there are items categorized as “bags,” but I am unable to find any backpacks specifically. The store seems to include a general bags category, but backpacks are either missing or not currently…
Surface | Accessories | Surface mice and keyboards
712 questions
asked
2026-04-22T16:09:00.5033333+00:00
Steve Camacho
0
Reputation points Microsoft Employee
answered
2026-04-22T16:09:12.4+00:00
AI answer
1 answer
Why is Microsoft business support for Surface so terrible
Bought a new Surface Laptop 5g and returned it on Monday. Problem, the 5g would disconnect when going into deep sleep and not connect again unless doing a total reboot. Openned a ticket and then it is only email communication with a few days between…
Surface | Surface Laptop | Performance and maintenance
1,329 questions
asked
2026-04-22T15:25:53.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 87%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
William Prince
0
Reputation points
answered
2026-04-22T15:26:13.7066667+00:00
AI answer
1 answer
Error Message: JWT Signature is Invalid - User key is expired"
One of our users cannot log in to his account on his Surface. He can access it fine on all other devices. I've been told to check App Registrations, for an expired Certificate or Secret, but there are no App Registrations to check. Any help would be…
Surface | Other
1,464 questions
asked
2026-04-20T16:14:34.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 19%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Ron Talain
0
Reputation points
edited the question
2026-04-21T10:01:38.9333333+00:00
Gérard Oomens
131.3K
Reputation points
Volunteer Moderator
1 answer
Update contact number
IT Help Desk has submitted a replacement request for my Surface Laptop. My contact number in that is wrong. I need to correct that'
Surface | Other
1,464 questions
asked
2026-04-10T22:06:52.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 67%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lalitha Sarma
0
Reputation points Microsoft Employee
answered
2026-04-10T22:06:59.8266667+00:00
AI answer
1 answer
SurfaceGo4 Request for repair estimate outside of warranty period
法人向けに導入した Surface Go 4 についてご相談です。 （販売店担当からのメールです。以下販売先のエンドユーザーから確認した情報です） 対象端末情報は以下のとおりです。 ・機種：Surface Go 4 ・シリアル番号：0B33B6D25063GX ・購入時期：２０２４年５月ごろ ・保証プラン：標準１年保証のみ（その他の延長保証・Complete…
Surface | Surface Go | Performance and maintenance
291 questions
asked
2026-03-30T02:28:16.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 5%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
牧野 幹男
0
Reputation points
edited the question
2026-03-30T10:43:33.1+00:00
Gérard Oomens
131.3K
Reputation points
Volunteer Moderator
1 answer
Old accessories, New Microsoft Surface Pro
Can any of the accessories from my old Surface Pro 1796i7 (docking station, pen etc. etc.) be used on a new Microsoft Surface Pro??
Surface | Accessories | Surface Dock
380 questions
asked
2026-03-25T14:46:53.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 57.00000000000001%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sherron L Prosser
0
Reputation points
answered
2026-03-25T14:47:16.0566667+00:00
AI answer
1 answer
2026-03 security update (kb5079473) (26200.8037) failed to install on 19 mar 2026 - 0x800f0983 - Surface Laptop 7 (Snapdragon)
Hey Microsoft Support, The Update from the Title is failing to install everytime for the past 2 weeks. I'm on a Surface Laptop 7 with Snapdragon X Plus. I am very frustrated since im using a official Microsoft product and had it in my mind that updates…
Surface | Surface Laptop | Install and update
894 questions
asked
2026-03-21T07:09:01.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 61%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Can
5
Reputation points
answered
2026-03-21T07:09:17.1033333+00:00
AI answer
1 answer
Surface APP does not show dock
My new Microsoft Surface Copilot+ 7 laptop does not show in Surface APP, any connected accessories, muchless my new Microsoft Surface Thunderbolt 4 dock, how do I update dock drivers?
Surface | Accessories | Surface Dock
380 questions
asked
2026-03-20T16:22:21.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 80%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
JAVIER and VAL FREDERICK DIAZ
0
Reputation points
answered
2026-03-20T16:22:32.3733333+00:00
AI answer
1 answer
Microsoft Surface Pro Type Cover (Model 1864) - hardware fault
Has anyone else found a hardware fault with the Microsoft Surface Pro Type Cover (Model 1864)? One of mine worked perfectly fine however suddenly stopped work. Have tried every software / reboot option but no solution. I tried my other MS keyboard (same…
Surface | Accessories | Surface Type Cover
498 questions
asked
2026-03-19T14:44:58.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 64%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Aman Kanji
0
Reputation points
commented
2026-03-19T16:10:34.0833333+00:00
Aman Kanji
0
Reputation points
1 answer
Best option for replacing alcantara on surface laptop
My surface laptop (the first model) is about 8 years old. It's still working - the best laptop I've ever had! However, the alacantara is peeling and looks really ugly. What can I do to fix this? Can I replace it? Or should I cover it with a skin? …
Surface | Accessories | Surface Type Cover
498 questions
asked
2026-03-17T09:53:10.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 62%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
EmHR
0
Reputation points
answered
2026-03-17T09:53:25.8933333+00:00
AI answer
1 answer
Secure Boot Issue
I have a Surface Laptop 5. When booting the Surface, I receive a red banner with unlocked lock. I understand that it is a warning that the secure boot is disabled. I have tried many recommendations, but I am unable to enable it. I think that it may be…
Surface | Surface Laptop | Safety and security
331 questions
asked
2026-03-13T00:49:56.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 94%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kennedy Jerousek
0
Reputation points
answered
2026-03-13T00:50:11.45+00:00
AI answer