1,464 questions
0 answers
Reimbursement for the warranty service shipping
Just sent my Surface Laptop 7 for a warranty service. Only a shipping label was sent to me via email. The UPS store clerk told me that I need to pay $21.99 for a bubble wrap and the shipping box, which was instructed by MS. How can I get reimbursed for…
Surface | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
0 answers
Surface Pro 11 – Business conduct following repeated failure to carry out repairs
I would like to report a repeated case of non‑performance in the Microsoft Support process for my Surface Pro 11 and ask whether others have experienced similar behaviour. Below is a concise timeline of the case: • May – chargeable repair Surface Pro…
Surface | Surface Pro | Performance and maintenance
2,363 questions
asked
2026-08-08T07:37:24.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 99%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carsten Lehmann
0
Reputation points
asked
2026-08-08T07:37:24.32+00:00
Carsten Lehmann
0
Reputation points
0 answers
Bagaimana cara memperbaiki HP yang bergaris
Tolong bantu an nya jika ada yang mengerti soal mesin hp [Moved from Surface | Surface Pro | Display and screen]
Surface | Surface Pro | Display and screen
3,607 questions
asked
2026-08-03T13:39:06.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 16%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIP%3C/text%3E%3C/svg%3E)
Ilham Prayogo
0
Reputation points
edited the question
2026-08-04T14:03:51.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
11,215
Reputation points Microsoft External Staff
Moderator
0 answers
Surface Laptop 5 to KVM Swtich
I have been using a KVM switch connected to my Surface Laptop 5 for a year now without issue via USB-C to USB-C cabling). Today, the video output stopped working through the switch. My personal (PC) laptop still works fine with the switch. …
Surface | Surface Laptop | USB-C
179 questions
asked
2025-11-18T01:37:27.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 80%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Grace Chen
0
Reputation points
commented
2025-11-18T02:26:18.55+00:00
Grace Chen
0
Reputation points
0 answers
I do not recognise a Guest checkout order number
Guest checkout G order number on an inactive company credit card - Is it possible to identify the delivery name ? - Thanks
Surface | Surface Book | Power and battery
985 questions
asked
2025-08-26T09:12:33.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 56.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
James Henderson
0
Reputation points
asked
2025-08-26T09:12:33.38+00:00
James Henderson
0
Reputation points
0 answers
How do you set up word search results to show everything with the relevent words in alphabetical order?
I have no idea if I've put the correct tags on this, I didn't understand anything in that section, I really need idiot proof instruction on everything these days. Basically, the document search has been behaving in the same way for at least thirty years,…
Surface | Accessories | Surface Pen
819 questions
asked
2025-08-15T14:37:40.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 26%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Chris Slade
0
Reputation points
asked
2025-08-15T14:37:40.2533333+00:00
Chris Slade
0
Reputation points
0 answers
Couldn't find a bootable operating system. Check the Boot configuration to try to fix this
I have a sufacebook two. I had an issue that no matter what search engine I tried to use diverted to Yahoo. research said we had malware and suggested some options to fix. One was to remove unrecongnizable apps - like the 3 downloaded solitare games we…
Surface | Surface Book | Install and update
606 questions
asked
2025-08-03T19:14:07.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kim Tucker
0
Reputation points
asked
2025-08-03T19:14:07.01+00:00
Kim Tucker
0
Reputation points
0 answers
Performance issues with Adobe Lightroom Classic & Photoshop
I'm running into a lag in performance running Lightroom Classic and Photoshop especially on larger image files. My CPU is an i7 at 2600MHz with 10 cores. Adobe claims it's the GPU (Intel Iris Xe Graphics) as the main culprit. Is anyone else experiencing…
Surface | Surface Laptop | Performance and maintenance
1,329 questions
asked
2025-07-30T13:14:27.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 81%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Gene Golab
0
Reputation points
asked
2025-07-30T13:14:27.6966667+00:00
Gene Golab
0
Reputation points
0 answers
Surface Pro 4: Screen partially not working
Hi, everyone! As title states: the top part of my screen (half a centimeter more or less) is not working at all. Both my pen and my fingers don't get recognized. Yes I've read the threads that fixed the issues updating the device or resetting it or…
Surface | Surface Pro | Display and screen
3,607 questions
asked
2022-03-09T19:04:22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
Both the SD2 and Surface Studio 2 were discontinued and not part of Copilot+. I have both and believe that discontinuing was short-sighted. Am I the only one puzzled by the business decisions?
They weren't promoted properly and people didn't know how to get them in Australia. Surely just because Panos Panay left, the good work should have been built upon and included in the Copilot+ strategy? Consumer and Prosumer multiscreen devices are the…
Surface | Surface Duo | M365 apps and services
38 questions
asked
2025-05-22T01:30:00+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
Buongiorno, mi è stato rubato un surface con numero di serie ******, sono a chiedervi cortesemente di bloccarlo o magari rintracciarlo.Posso inviarvi la denuncia
Buongiorno, mi è stato rubato un surface con numero di serie ******, sono a chiedervi cortesemente di bloccarlo o magari rintracciarlo.Posso inviarvi la denuncia /* moved from CC (Italy) */
Surface | Surface Laptop | Safety and security
331 questions
asked
2024-08-01T13:47:25+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
Touchpad freezes?
I have this same issue. When MikeMikeRC asked he never answered the last post. Did he find a solution? Why can't I ask MikeMikeRC if he found a solution?
Surface | Surface Pro | Performance and maintenance
2,363 questions
asked
2023-08-28T12:17:15+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
New Surace Pro 8 is not getting powered on without connect charger
Hello, I have purchased new surface pro 8 and it comes with windows 11 home. As soon as I opened it from the box, it's not getting powered on. Even after charging for 6-8 hours, battery shows no positive update Battery Status ; 0% available (plugged…
Surface | Surface Pro | Power and battery
2,495 questions
asked
2023-12-24T07:11:05+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
Surface Book 2 knocks out wifi router
When my Surface Book 2 wakes from sleep (and thus connects to my wifi router), it crashes my router completely. The router then cold boots, during that time there's obviously no network and internet. This is very bad. I rolled back the driver to the…
Surface | Surface Book | Network
153 questions
asked
2019-12-11T21:47:36+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
Surface Pro 7 Freezes when I use my stylus
It used to be when I use my stylus, the screen freezes for a few seconds, goes black, then opens back up and I can use it. Today, however, I tried using my stylus and the screen just froze. I turned it off with the power button and it takes some time to…
Surface | Surface Pro | Display and screen
3,607 questions
asked
2021-11-30T00:32:51+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
Auto-rotation function with Surface Pro9
Dear Sir, I'm a user of MS Surface Pro 9 with 12th Gen Intel Core based on Win 11 Home. After the new update the auto-rotation function disappeared and once I should take notes, I should manually change the screen orientation to Portrait. Is there a way…
Surface | Surface Pro | Display and screen
3,607 questions
asked
2024-05-10T08:27:45+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
I need Java applets enabled on my surface pro
I need Java applets enabled on my surface pro, I know that chrome no longer supports java and I can't see java on the controller panel or access "tools" on my internet explorer because the surface pro runs app style browsers. I need this java…
Surface | Surface Pro | Network
923 questions
asked
2017-11-14T09:30:07+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
surface pro 7 screen flashing
Sometimes the screen flashes by changing the brightness very quickly (the videos show the problem). I can reproduce the problem by setting the brightness around 70 and running the Furmark. I also upload this video. The Surface Pro still has a warranty,…
Surface | Surface Pro | Display and screen
3,607 questions
asked
2024-01-11T04:26:49+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
Surface Pro 9 - SQ3, SSL VPN cutoff after recent update
We have Surface Pro 9 - SQ3/16/512, connect wifi and than use SSL VPN to connect to remote office. It was working till recent update. VPN connected then cut off. Guess when VPN connected, the wifi auto disabled duel to network swith, please help to…
Surface | Surface Pro | Network
923 questions
asked
2023-12-06T05:16:48+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
Surface Laptop on Restart hangs
I have several Surface laptops and Surface pros at work. For about a month now they are getting stuck during restarting. I have to force power off to get it to function again. Also at times the Bluetooth mouse stops working and I have to reboot to get …
Surface | Surface Laptop | Power and battery
1,012 questions
asked
2019-10-11T13:45:50+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous